SCS review: Furniture falling apart and not had it a year!

Delivered in November 2022. One side had dropped and I notified the help centre . An agent came out and did a repair. He showed me where the wood had broken . This did not last long and I have had them out on a further two occasions. The last time I asked for the sofa to be fixed (same problem) and the wings on the chairs were loose and squeaking when you sat down . The agent came out and said he would order new brackets for both chairs and that he had fixed the settee ( I had to leave the room when he 'fixed' the settee !) I have waited since the 3rd of July and today I followed this up with the following 'A repair man came out to me on the 3rd of July as I complained that my settee had dropped at one side (again) and the wings on one of the chairs were squeaking and very loose . He came and said that he had ordered new brackets for the wings of both chairs and that he had repaired the settee. I have had no correspondence since . I appreciate that in July and August people do go on holiday and therefore staff are low on the ground but I would have thought someone could contact me with at least a date for repair.

I now have further issues with the settee and the recliner .

-The settee has dropped further, and you can feel that the actual seat is leaning towards the arm . There is obviously some sort of manufacturer's fault with this settee as I have had 3 visits from yourselves trying to repair it ! I did not expect the furniture to need this type of intervention so soon . How do I raise a concern that the settee has always had this fault and is due to the original build at the factory? In other words, I am looking for a replacement, not yet another repair!

-The recliner . This recliner is now making a noise when being reclined to any degree. We looked at the back and you can see that the screws have not been screwed in straight . It also judders on some occasions . My husband is the one using it and he is 6'2"weighing 10 stone which is not excessive. We have grandchildren who are all in their teens so no jumping or excessive wear . Again, I thought it would last longer than this .

Can you please advise re the above and let me know what is happening .I did take out all the cover for the suite, but I feel that the issues I have particularly with the settee, were the manufacturers' faults from the very beginning prior to delivery.

I look forward to hearing from you '

I have now received the following response :

'Hello,

Thank you for your email. I have looked on our system and our visit from 3rd July is down as being complete. Any further issues you would have to contact SCS directly to report this to them as we are a third party company.

Kind Regards

Luke

Therefore the agent on the third lied to me and the above response does not address any issues with the recliner that I now have . Not a hint of an apology or good customer care. I do not want this Company to come to my house as I do not trust what they say or do.

Please can someone look into this for me as I have had nothing but issues with this settee and now a problem with the recliner

regards Mrs Margaret Bull

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