Secure.serve
Reviews and Complaints

So, I gotta tell ya, if you're using Secure.serve for your American Express Serve card, you might wanna brace yourself for a bit of a shock. I woke up this morning to find that some of my hard-earned cash had gone missing from my account, and it's all because of some pesky technical difficulties. And let me tell ya, trying to get through to these guys on the phone is like trying to find a needle in a haystack. It's been hours and I still haven't been able to get through to anyone. I mean, seriously, how does this even happen? It's enough to make you wanna throw in the towel and say "I'm done!"

I had a really bad experience with Secure.serve. Their customer service is just terrible. I had a problem activating my card and it took me forever to get through their phone tree. Finally, I got to talk to a real person, but they spoke so fast that they couldn't hear me. It was like they were in a rush to get me off the phone. And then, to top it off, the call got disconnected. I don't think I'll be using their services again.

I can't believe what happened to me with Secure.serve. I moved all my money from my subaccount to my main account more than a day ago and it just vanished! I was so scared and didn't know what to do. I contacted AMEX Serve and they told me that it was a known problem and that they were trying to fix it. But it's been two days now and I still don't have my money. They said it could take another 24 hours to get it back. This is so frustrating, especially since I was planning to go out of town for Christmas. I've been using Secure.serve for six years now, but this is the last straw.

Secure.serve is a card that I recently tried out and I have to say, it was not a good experience. The customer service was very difficult to get a hold of and when I finally did, they claimed they couldn't hear me and hung up. It was frustrating to say the least. I had to go through a phone pyramid of trying to talk to other people just to get my issue resolved.

To make matters worse, I was trying to find answers to my problem on both their app and website but the links were not working. It was very confusing and I couldn't find the information I needed. They claim that they don't offer certain services, but I found at least six instances of it being listed on their site and at least two times on their app. It was very misleading and frustrating.

Overall, I would not recommend Secure.serve to anyone. It was nothing but a waste of time and a headache. The customer service was terrible and the website and app were not user-friendly. Save yourself the trouble and find a different card to use.

I gotta say, Secure.serve is not the best option out there. I tried to get in touch with someone to help me out, but it seems like there's no way to speak to a live person about anything. I mean, seriously? How am I supposed to figure out what's going on with my account if I can't even talk to someone?

I've been trying to use my Serve American Express card, but it keeps telling me that I haven't verified my email address. And because of that, I can't use an ATM or get my taxes. It's frustrating because I've received the welcome email three times already, but it still says that I haven't completed the setup of my new card and account. What's up with that?

Honestly, I wish I had read the comments before I got the card. It seems like a lot of people are having the same issues as me. So, if you're thinking about getting the Serve card, don't waste your time. It's no good and there's no help if you need it.

I still have no idea what I'm supposed to do. It's a waste of time and money. I just hope that someone from Secure.serve reads this and realizes that they need to step up their game. Customers deserve better than this.

I bought a prepaid card from Secure.serve to pay an important bill on a Friday morning. However, I was disappointed when the payment could not be processed due to insufficient funds. I had just loaded $200 on the card and registered it online with Serve. When I contacted the customer service representative, they informed me that I had to go back to where I got the card and have it fixed. They claimed that they never sent it, but it was showing in my new Serve account, so it was there. I was frustrated because they kept hanging up on me.

To make matters worse, an error charge of $239 was sent, and there was only $100 available because I had put $200 aside. Instead of rejecting the charge, they held all available funds of $93 and are still holding them for unknown reasons. I tried to send proof via email, but there was no email address available. When I asked to speak to a supervisor, the representative refused and was extremely rude. I am afraid that I may never see my money at this rate.

In conclusion, I would not recommend using the Serve card from Secure.serve. The customer service was terrible, and the card did not work as expected. It was a frustrating experience, and I hope that others can avoid it.

Secure.serve is a debit card service that I recently used to make purchases on Temu. I opted for the pay $1 per order option, but to my dismay, I was charged $1 for each item in my order instead of the total order. This resulted in me being charged $50 for an order of 50 items! I was shocked to learn that this has been happening since November 2022.

I have had a lot going on in my personal life, including several deaths in the family, so I didn't notice the overcharging until now. It's disappointing that Secure.serve hasn't taken any action to fix this issue, especially since it's been going on for so long. It seems like they care more about making money than ensuring their customers are satisfied.

I strongly advise against using this card to make purchases on Temu or any other website. The fees for using the card are exorbitant and cost twice as much as most of the items I've purchased. As someone who is disabled and only receives disability, money doesn't go very far for me.

Overall, I would give Secure.serve a rating of 1 star. Unfortunately, there isn't an option to give it a 0. I hope that they take steps to address this issue and improve their service for their customers.

So, I had a real bad experience with Secure.serve. I found out that there were 70 charges on my card that I didn't authorize. I checked all my transactions online and it was a real mess. I tried to talk to a representative but they kept pretending they couldn't hear me and even hung up on me a few times. Finally, I got through to someone and they went over all the disputed transactions with me. I filed a claim and waited for 45 days for a resolution.

Days later, I noticed that all the fraudulent disputed transactions were removed from my online banking activity log. I called customer support to ask where they went and the representative said not to worry, they would take care of it. But then, on the 45th day, I got an email saying that my claim was denied because the charges were authorized. I was so mad because these charges were over $1000 and I didn't authorize them.

Now, I have to submit a letter in writing to view how their resolution decision was made. I'm thinking about getting an attorney because this is a real scam. I don't recommend this cardholder to anyone. It's just not worth the hassle and the headache.

I recently got the Serve American Express prepaid debit card to save some cash on bank fees when I need to withdraw money from Thailand. However, I've been having trouble accessing the website and app since I'm currently in Thailand. I gave them a call and was informed that I could do everything over the phone. Although, I think the call center is located in another country because I could hear chickens in the background. It takes a long time to get things done over the phone, which makes this card a terrible choice if you can't access their website to check your balance and transfer money. It's useless to me because it takes so much time to always call them and do things that should be available on their website. It makes me wonder if they're a cheap company and don't have good firewalls to protect their customers' information. I'm planning on withdrawing my money and cancelling my cards. I suggest reading other reviews on different websites before choosing this card. I usually read reviews, but this time I didn't and now I'm going through this hassle. So, please take my advice and read reviews before making a decision.

I had a really bad experience with Secure.serve. I lost my card while traveling and needed a new one for incidentals at a hotel. The hotel released funds to serve, but then they held my money for 30 days for some stupid reason. I think they just wanted to collect interest on my money. Finally, I got half of my money back, but then they charged me $7.95 just to have the card. I called customer service many times, but the operators were so rude and unprofessional. They didn't know anything about the problems with this card. It was like talking to someone at the DMV.

I would never use an Express serve card again. It's garbage. I wouldn't even recommend it to my worst enemy. American Express should be ashamed of themselves for associating with such a terrible product. They will steal your money and then laugh about it on the phone. And you have to wait on hold for 20 minutes just to be hung up on!

If I could give this card a negative rating, I would. It's absolute garbage. You're better off with any other card available. Don't waste your time with Secure.serve.

Secure.serve ain't all that great, to be honest. You can't use it just anywhere you want, which is a real bummer. And if you're looking for an ATM, good luck finding one within 60 miles. It's a real pain in the butt, let me tell you. And don't even get me started on their customer service. There's no one you can actually talk to, which is a total letdown. And when you do finally get in touch with someone, they're not very helpful at all. It's a real shame, because I was hoping for better from Secure.serve. But if you're looking for a card that actually works and has decent customer service, I'd steer clear of this one.

I recently got myself a card from Secure.serve for 30 bucks, but unfortunately, I couldn't use it. The real kicker is that they still charged me 7 dollars every month for maintenance, even though I didn't use it at all. I mean, how can they do that? It's not like I had any money left on the card to begin with. And to top it all off, when I tried to reach out to their customer service, they just hung up on me. Can you believe that? It's like they don't even care about their customers. Overall, I wouldn't recommend Secure.serve to anyone. They're just out to make a quick buck and don't care about providing good service.