Senior Benefit Services
Reviews and Complaints

Senior Benefit Services was able to help navigate logistical difficulties in my situation when everyone else I spoke with was stumped by it. They are super responsive and I totally feel like they have my back and will guide me in to the best possible situation at each turn.

Our Agent is John Smith from the Senior Benefit Services office. John is easy to work with. Never tries to sell us things we don't need. And he always gives us options, so we know what is available to choose for our specific needs. We appreciate him.

At Senior Benefit Services, I thought I had a good plan but they spent hours researching with me and saving me money on my plans. When the plans didn't come through I called and they responded immediately with excellent results. I trust them to look out for my best interest.

Senior Benefit Services (SBS) reviews my Medicare supplement coverage annually in person and I am currently on track to save over $150,000 this year on Part D prescriptions. My confidence and trust in SBS is at the greatest possible level. Please continue the fantastic level of service you have achieved.

I was very impressed with the knowledge that Senior Benefit Services provided to me. Transitioning from my health insurance to their services was so scary for me. Their knowledge and expertise quickly put me at ease. It is very comforting knowing they are there to answer any of my questions. Very happy that I found SBS!

Agent (***John) assisted me in finding a Medicare Supplement and prescription drug plan. He listened to my needs and made recommendations. Once I made my choice, the enrollment process was handled as required. Subsequent questions were promptly answered by staff personnel. I highly recommend Senior Benefit Services based on my experience.

I received excellent customer service. I had no problems at all. Clint sat down with me, explained everything to me, and then just set it all up for me. I didn't have to do anything! I was all set up and ready to go. That was a few months back, and I have had no problems with my Medicare yet, everything it going smoothly.

Fran Smith is my agent, Fran has been helping me for a couple of years now, I have never met her in person but it seems like I can call her a friend. She has really helped me with choosing the best health and prescription insurance that I need and I'm looking forward to talking to her soon to decide what we are going to do for 2022.

Its very important to realize that the recommendation by Senior Benefit Services is based on experience and the ability to be informed on any current benefits that are available to Seniors. They looked at my Senior situation, advised a plan, and explained why. The representative talked with me on my level, was patient, knowledgeable, and pleasant. Overall, I had a great experience with Senior Benefit Services and would have had a beer with them. GO CHIEFS!

If you want to take the worry and stress out of choosing a Medicare plan and/or supplement I highly encourage you to use the services of Senior Benefit Services. The founder, John Doe, and his team take the time to listen to what you want and need in a Medicare plan and then tell you why they feel the plan is the best one for you. I very strongly recommend Senior Benefit Services! They are knowledgeable, helpful, and truly care about finding the right plan for each individual.

Senior Benefit Services helped my husband and I with picking which supplemental insurance would work best for us along with our existing coverage. She explained everything thoroughly to us. She was patient with us and all our questions. She went over several options. We both are very satisfied with our coverage and feel it meets our needs. We recommend her to anyone who is looking for additional supplemental insurance coverage.

Senior Benefit Services was very patient and helped me to understand all the forms and process to sign up for Medicare. They reviewed all my medicines, doctors, and medical needs to determine which of several dozen plans were the best for me. They are very conscientious and easy to work with. They ask questions until they are certain that they have fulfilled all their obligations and you are satisfied with the selections they recommend. The final decision is always in your hands.

Senior Benefit Services was prompt with her follow up and spot on with her follow through. She answered all my questions and put me at ease with all of my healthcare concerns. Senior Benefit Services accomplished all the Medicare and additional healthcare issues I asked of her. I came to know Senior Benefit Services via a recommendation from a personal friend. I would not hesitate to recommend Senior Benefit Services to anyone in need of a professional Medicare/Healthcare agent-any day-any time. Reviewed on 12/2/22

I like the fact that time is taken to check the options available for us before the visit, go over them and explain in simple terms so we understand fully what they include. I really like the no pressure, and let us decide which plan is best for us personally. Above all the friendliness, the overall upbeat attitude great service. (and don't treat me like a complete idiot when I don't understand something) I had to throw that in special for you guys.

I recently used SBS to transition to Senior Benefit Services to find Medicare Supplemental coverage, and a prescription drug provider. Everything was done extremely well, and I was very impressed with my agent's support. More recently I had some follow up needs related to the details on some of my coverages. I contacted my agent who put me in touch with another member of SBS. The new contact from SBS, contacted the provider, arranged a 3-person call, and cleared up the billing issue quickly and professionally. The five-star rating for this work is well deserved.

I've attempted to contact this business concerning their advertising practices, and though my messages have been received, they've not been answered. An agent of this company repeatedly texted me, without any prior consent. In an attempt to resolve this, I emailed the company months ago with a read receipt proving they've viewed the email. I attempted once more to email them, including more than one email address. At least one of these has come back as being blocked. Rather than answer my complaint, it appears they would rather ignore it. I even attached proof the texts came from their agent.