Sentry Credit review: Breaking FDPCA 60

Everything reported in the original complaint is true I have nothing to add except for the drug abuse and sale of them within the office and in the parking lot.
The comments about Andre and Megan were rude.
He did have a relationship with her, but with no other.
Those two are decent compaired with the others.
The report sounds like "J" who works in the same department as these two.
Jealous because it was not you, jealous because he is above you, jealous because you wont get his job ever.

seriously? come on folks! let this company be... you look for the bad and not for the good. they give you a good paying job in which you have plenty of opportunities to grow as a person and as an employee. they may hire people with problems and people with addictions but never do they hire them knowing that they have these problems... also how many people do you know that are at a job interview and they just brazenly give personal information about their addictions? they dont... with reguards to this sentry credit will hire almost anyone and give them a chance and you might be surprised to find out how many people they try and help and actually make thru their addictions... howver some dont but you cant blame sentry or their management for that!... as far as the management "bedding" anyone they can you cant sit there and say its that bad not to mention im sure its not there intentions to find a spouse while wrking but hey it happens... you can find fualt in any company and or in any person if you look hard enough but why waste your time... live your own life and if you are really that offended or just that board get a hobby! dabillcollecta out!

Wow, just saw Andres ex on myspace (coreys mom). She is indeed smokin.

check her out www.myspace.com/lanout

I USED TO WORK FOR THIS ### OF A COLLECTION AGENCY...THEY DIDNT WORK FOR ME THOUGH THEY SAID THAT THEY HAD INFORMED ME THAT IF I DIDNT MAKE MY COMISSION EVERY MONTH (2 MONTHS IN A ROW)I DIDNT GET TO KEEP IT ...WELL I OF COURSE HAD TO GET MY ALPHA SECTION IN ORDER MY FIRST MONTH AND YES MADE MY COMMISSION OF 1, 000.00 THE 2ND MONTH I WAS THERE.OF BUT BEING THE ### THEY ARE I DIDNT GET IT SO THAT WAS MY LAST DAY I WALKED OUT NO NOTICE...DONT EVER WORK FOR THEM THEY HAVE NO ETHICS OR MORALS...

DaBillCollecta... Oh please Mr. Jesse Hinds...You worked there since you were 18... You were one of there SUPERSTARS ! Yes you had your problems there but they kissed your ###. You were always late and you pretty much got to do what you wanted to. Why.. because you were one of their top collectors ! The only reason you defend them is because they would take you back in a heartbeat ! Good luck with your new company ...

i worked for this company as well a few years ago and it was a ### company. I became close with some of their top collectors and also veterans of Sentry. They leaked a lot of dirt like management sleeping with coworkers and drugs. Lots of their employees have criminal records, in and out of jail *cough* - nick. but everytime he got out of jail - he was rehired..why? because he was their top collector. Sentry has no care for ur life outside of work. youre sick and cant make it to work? show up or else ur on the road to getting fired. This company is extremely money-hungry to the point all their sentry "soldiers" are really slaves. Oh you dont hit your MR every month? Prepare to get fired. Room for growth at a legit company is gaining experience, mentoring, and learning. Growth in this company is to collect money at all costs and/or sleep with ur manager. There were a few honest workers at this company but it was like a needle in a haystack. All of upper management is corrupt. Jenn bergen has a job, how? This piece of ### got promoted when most companies would demote/fire her for acts. Scolds her employees, spends majority of her time putting on makeup on that terribly sun-burned face, then she makes it to operations manager when Vancouver opened up a new office? you gotta be ### me. The veterans of sentry will come on blogs/forums denying all these claims, but isnt it funny that sex, drugs, and broken FDCPA laws are mentioned left to right? i mean yea, all the previous employees must have been completely blind and deaf and made it all up...

sooner or later this company will get shut down. None of the employees have a 401k, stock options, or anything to protect them. Good idea - get out while u can.

Ya Jenn Bergen... Haha shes now a manager here in the Everett Office. When i was there it was everyone snorting COKE in the bathroom. YA your sick or or kid is sick sorry you better have a babysitter for your kid or just them alone till you get home. John Burke the General Manager is a complete ###. He likes to yell at his collectors for stuff that he does himself. His wife Stacey is equal as bad. She slept her way to the top of the food chain there. If you want to find most of these collectors just go to Shotz poolhall or to Tulaip Casino. Its were they all hangout. If your really bored just go find them outside smoking on their breaks . You can miss them they all hangout right outside their office on Grand Ave Across the Street from the CO-OP. The parking lot with the crappy fence just north of their building on California is their personal lot for the collectors if someone feels the need to egg thier cars. The MANAGERS ALL PARK ON THE SOUTH END OF THE BUILDING !

It's sad really! The more successful you are, the more haters emerge trying to tear you down.

No company is perfect, but Sentry strives to be better than the rest. Addiction is real and affects people of every socio-economic demographic. Sentry doesn't just cast a person on the trash heap because they are flawed. We tirelessly work to find the good in a person and bring it out; at company expense. To say Sentry does anything illegal, unethical, or immoral simply flies in the face of the facts. Every management decision is transparent and any employee is always privy to why decisions are made. That's why all of the most successful and professional debt collectors from the region are counted among the 200 Sentry Soldiers. Never in the history of collection agencies has there been a company that so desperately wants to change the stereo-type. The management team and most of the staff is passionate about doing the best job possible and treating everyone (consumer, co-worker, and client) with the utmost of respect. Nothing less is acceptable.

Mark Brooks, you worked at Sentry twice and were given many 2nd chances. Ultimately you were fired because you sexually harassed everyone; women, men, children. You are a creep and you will always be a creep. You shouldn't be allowed within 300 feet of a school, ChiMo. Why don't you rail up another line of meth you pathetic vomitous slug? You might be able to drop a couple more pounds without being mistaken for skeletal remains. There is a special place in hell for people like you.

I am proud to be a Sentry Credit employee. I know that what we do helps people get out of debt. If you notice, all of the people that have something bad to say on this board, used to work here but couldn't cut it. They refused to embrace the philosophy of Patience, Persistence, and Professionalism.

I used to party with John Burke and he could drink you under the table. He smoked more ganja that Snoop Dogg and Bob Marley put togehter. 5 years ago, the owners cared enough about him that they intervened. He went through the humiliation of demotion and rehab and emerged triumphant. Today, he is a better man for it; a better boss, a better husband, and a better father. He cares about his staff and wants the best for them. His wife, was his wife before they started working for Sentry over a decade ago. There is no one more capable than Stacy. As Director of Client Services she constantly juggles the needs of over 20 major clients, 200 collectors, 18 assistant manager, 7 collection managers, 3 training managers, 2 operation managers, a VP and 3 owners. All with her staff of 13. She does this with expert precision and a comprehensive knowledge of the industry, multiple software systems, a variety of file and wire transferring modes, and a savvy inter-social skill-set.. To say she slept her way to the top is not only ludicrous, it reveals the level of your ignorance and idiocy.

For those that are entertaining joining our team and very astutely thought surfing the net would be a good idea to learn about Sentry Credit, please understand that the ramblings here are nothing more than sour grapes from deviants or hopeless underachievers suffering from denial looking for someone else to blame for their failures. Go to sentrycredit.com for more factual information about our company. Sentry gives you all the tools and training to be successful. If you join our team with a positive attitude and a strong work ethic, you will be successful and you will be happy.

Mark worked at Sentry ONCE you ###. I am his ex wife and am fully aware, by the state of Washington and Child Support where this ### works. IF he worked for your company twice expect a notice for Washington state pulling employee records to explain why they never gave me my f(*&^%$& Child Support.

Ya Mark is a the total package when it comes to being a [censored]. Did Mark suck Randalls dick to be the VP of Randalls company ? Yes he was giving many chances at Sentry. No if you want to talk about ### sleeping their way to the top ask Judith, Marks current "WIFE". She was fired from Sentry because she couldnt do her job there and she collected on easy ### ### there. Now shes some type of manager with MARK. Mark hows ur I wish I was Randall Caddy. Yes we know its a Caddy you didnt need to advertise it on the back of your CAR STUPID. As far as you ex-wife get a ###ing life. Your still in love with Mark and everyone knows it.

This company keeps calling me at odd hours of the day and continues to call until I answer the phone. They claim that I own for a PUD bill which I paid in full months ago. I requested that they send me something in writing that shows the name of their company and a breakdown of what I owe. They refused so I refused to give them my credit card over the phone. Every time they call they really push for me to give them my credit card number which makes me feel like they are a scam. When I requested to talk to the manager, John Anderson, he threatened to sue me over $36.43 if I did not pay the bill now. I then asked him if he was going to really sue me and he told me to "shut my mouth"! I hung up.

I work at Sentry Credit. I worked directly for Ryan Hydorn. I am a male, so Ryan helping me get my feet wet in collections had nothing to do with what I could do for him. He is genuinly a good guy. He's not player he just crushes alot. LOL Seriously Sentry Credit is a high energy workplace, they deffinatly don't take any crap and expect you to always be there. What employer don't? As far as the drug allegations go, there are people whom I question theyre sobriety, but thats the way its been everywhere I have worked. I don't believe many (if any) of the co-workers I deal with directly are using at work. The managment is verystrict about FDCPA laws and repromands people who dont follow them. I found this out the hard way, as I was unknowingly violating the laws myself. I was promptly made to sign a formal write-up and state that if it happened again termiation was an extreeme possibility. I have been there over 7 months now, but maybe all of the changes for the better took place right before I was hired. The majority of the people I work with closely would give the shirt off their back to help eachother out! I for one will be trying to climb the ranks to Sentry managment myself.

Rachel,

If your description of your experience above is accurate, please contact my office and ask for me personally. I assure you, we will make this right.

Ask for John Burke

[protected]

I CAN TELL YOU PERSONALLY THAT SENTRY CREDIT DOES FOLLOW ALL FEDERAL AND STATE LAWS. ALL EMPLOYEES ARE TRAINED OVER 90 DAYS. IF YOU OWE MONEY ANY CREDITOR HAS THE LEGAL RIGHT TO PURSUE THE BALANCE IN FULL. SENTRY CREDIT DOES NOT PURCHASE DEBTS, AND YES SOME OF THE COMPANIES REPRESENTED CAN AND WILL SUE. WHILE SENTRY BASES THEIR COMPANY ON PATIENCE, PERSISTENCE, AND PROFESSIONALISM THEY DO FALL SHORT. NOT ALL, BUT MANY COLLECTORS WILL BECOME LOUD, RUDE, AND INTIMIDATING. THIS IS UNACCEPTABLE ON EVERY LEVEL! THE MOST IDEAL RESPONSE TO THE CALLS...IF IT'S A WRONG # SIMPLY TELL US, IF IT IS YOU - DON'T LIE...YOU OWE A BANK MONEY AND THEY HAVE EVERY RIGHT TO BE PAID BACK! YOU SIGNED A CONTRACT SAYING YOU WOULD AND IF THE CAR OR OTHER PURCHASE IS NO LONGER IN YOUR POSSESION YOU STILL OWE THE DEBT BEING YOUR CREDITOR PAID IN FULL WHEN YOU ASKED THEM TO DO SO. DO KNOW THIS...SENTRY IS COMMISSION BASED BEYOND A DECENT WAGE. IN OTHER WORDS THE COLLECTORS ARE PAID WHETHER YOU PAY YOUR DEBT OR NOT. COLLECTORS ARE PUSHED, WRITTEN UP, SUSPENDED AND EVEN TERMINATED IF THEY ARE NOT COLLECTING TO MEET A QUOTA. THE HOLD TIME IS NOT WITH THE CREDITOR! AT NO TIME DOES A COLLECTOR SPEAK WITH THE CREDITOR, THAT IS A SIMPLE DEPLOY. SENTRY'S UTMOST DOWNFALL IS ALLOWING EMPLOYEES TO ARRIVE TO, REMAIN, AND BE WITHIN THE PREMISES UNDER THE INFLUENCE WHETHER THEY LEAVE AT LUNCH TO DO SO OR EVEN DO SO ON THE PROPERTY. REGARDLESS OF ADDICTS CALLING...YOU STILL OWE A DEBT THAT WILL DESTROY YOUR CREDIT.

true true true and if you didnt know they had addictions when you hired them...why not fire them when you see them come back with red eyes and reaking of it even though they were in the parking lot doing it. what kind of work ethic is that? i dont care how much money you make my company - you use...you lose!

heres another one
wondering why you had long hours?
sentry was sued for refusing to hire a blind woman $55k settlement
thats why eeoc was there trining mgrs
great group of people to work for huh
so advice is if you wanna work here
demand $ from people in a demaening way
get high
and ### your way to the top

Yea i'd have to agree on this 1. sentry was 1 of the worst jobs i've EVER had. There are a few who can make good $$ out of this, but tell me which 1 of them are legit? please enlighten me. Take the list of this month's top-hitters and bring up their criminal record right next to it then speak please because the innocent ones will be sitting at the bottom.

This is def a tough business not meant for everyone.

i don't want to contribute to the hating on the employees there, but there is DEFINETELY a fix-aid needed on lots of management...but def not limited to just management.

If you want to do well in this company, prepare to strong-arm and break federal laws or spread ur legs or open ur mouth on ur knees because that's the only way! go sentry! lol

YOU ### UPS

Federal Agency Obtains $55, 000 for Blind Applicant Denied Hire

SEATTLE – Everett, Wash., debt collection agency Sentry Credit, Inc. has agreed to provide $55, 000 and other relief to settle a federal lawsuit charging that the company refused to hire a qualified applicant because she was blind, the U.S. Equal Employment Opportunity Commission (EEOC) announced today.

According to the EEOC’s suit, although Cheryl Reith’s online application for a recovery specialist position qualified her for an interview with Sentry, once the company's manager met Reith in person and realized she was blind, the manager immediately stated, “This isn't going to work out.” Although Reith attempted to explain that she had done similar work for over eight years with the aid of assistive technology for the blind, the manager merely repeated, “This just won't work, ” and sent Reith away.

Reith, age 39, who has been blind from birth, said, “I almost broke into tears that day, I couldn’t believe how quickly I was dismissed. The interviewer’s rejection of me was so instant and blatant, and happened in front of several people… I never had a chance to bring up my success doing similar work for over eight years. All I really wanted was the opportunity to be considered for my actual qualifications and experience, not someone’s preconceptions of what it means to be blind.”

Such alleged conduct violates the Americans With Disabilities Act (ADA), which requires employers to make reasonable accommodations to employees or applicants with disabilities unless it would pose an undue hardship. After an investigation conducted by EEOC investigator Bill Benedict and after first attempting to reach a pre-litigation settlement through conciliation, the EEOC filed the lawsuit EEOC v. Sentry Credit, Inc. (Case No. CV-09-0147 MJP).

Under the terms of the consent decree settling the suit, Sentry Credit will pay Reith $55, 000, post a notice in the workplace concerning the company’s commitment to complying with the ADA, institute training on preventing disability di scrimination and report to the EEOC any disability discrimination complaints that arise for the next three years.

EEOC San Francisco Regional Attorney William R. Tamayo said, “Sentry’s refusal to consider accommodating Cheryl Reith turned out to be a huge loss to the company. Ms. Reith had excelled at very similar and even more demanding work with her previous employer with a modest accommodation. Had management at Sentry given Reith the opportunity to prove herself, they would have been rewarded with a very skilled and loyal employee.”

Seattle Field Director Luis Lucero added, “According to a 2009 study by the Job Accommodation Network, 56 percent of accommodations cost absolutely nothing to make, while the rest typically cost only about $600. The study also shows that most employers report financial benefits from providing accommodations due to a reduction in the cost of training new employees, a reduction in the cost of insurance, and an increase in worker productivity. With so much to gain, it is well worth it for an employer to comply with the ADA and consider if there is an accommodation that will allow an applicant or employee with a disability to get the job done.”

The EEOC enforces federal laws prohibiting employment discrimination. Further information about the EEOC is available on its web site at www.eeoc.gov.

### ups

SENTRY'S MISSION STATEMENT

Sentry Credit offers an opportunity to all, from every walk of life, to achieve financial security in a positive environment regardless of race, color, religion, sex, sexual orientation, disability, or national origin.

Received a call from Sentry Credit concerning a open account with a local bank. I informed the collection specialist that I wanted to pay this debt and requested a payment plan and that this debt not be reported to the credit Bureau.

She informed me that she couldn't authorize this and I would have to speak to a manager. I was placed on hold then transferred, I reviewed my request again for a payment plan (that what start with a payment today.) and I was told they needed payment in full during a 30 day window to avoid this being reported.

I told her I couldn't afford to clear this matter in that time frame and asked her if they could work anything out for me. Her reply was I am looking at your 401K statement and that you own a house worth XXX. She was suggesting I cash in my 401K (that was been hammered with losses) and they I could take out a second mortgage on my house(which has lost over 120K in value).

I told her that she couldn't have access to my 401K because that wasn't a matter of public record. I told her she was lying to me about having this information and she started making excuses.

Lastly I asked for your name and title, I then found out she wasn't a manager and that she was another collection specialist who couldn't even authorize or deny my requests.

I find it funny in this time of financial hardship that they would treat me this way when all I wanted to do was pay this balance and move forward.

Here is a quite from the website:

"Sentry Credit is committed to compassionate collections; always ensuring that every consumer is treated fairly and with respect. Collectors are trained to find ways to resolve problems and overcome obstacles. We believe every interaction should be conducted with patience, persistence, and professionalism.

We know in these trying and troubling economic times, we possess the power to impact people’s lives in a very positive way. We understand that usually there are valid reasons why a bill went unpaid, and we are willing to listen and help figure a way out"

Notimportant ok... Then explain to me why I get a monthly phone call from Sentry regarding a debt we are disputing. I've been asking for proof of debt since July. I have spoken to managers and the story is always the same...and I am quoting here... "we can send you proof of debt, we have it here, but please understand that if we do we will demand payment in full immediately so don't you want to settle this for a fraction of the debt beforehand?"

When I tell them no I will not settle, they get indignant and promise to "mail it out today". The latest episode was this morning. We have been patient, I always answer and/or return phone calls. We are not trying to hide, we have given them all of our phone numbers, our address, and even email addresses. I guarantee you we will receive another call in a few weeks with the same song and dance. We are trying to get this matter cleared up for both our sake and theirs, but I am getting to the point where I am going to start filing complaints.

1 JODY THORNBERRY Everett Collector [protected]
2 ROBERT BRIDE Everett Collector [protected]
3 DIANNE BRENNIS Everett Collector [protected]
4 RENEE LEE Everett Collector [protected]
5 TIANNA VASSAR Everett Collector [protected]
6 AMY BROWN Everett Collector [protected]
7 JACKIE WEST Everett Collector [protected]
8 KIRK RICKS Everett Collector [protected]
9 TAMARA NEWMAN Everett Collector [protected]
10 JOEL ANDERSON Everett Collector [protected]
11 NICK HAYES Everett Collector [protected]
12 NICOLAS TAYLOR Everett Collector [protected]
13 BRUCE CAPPEL Everett Collector [protected]
14 GARY VANDIVER Everett Collector [protected]
15 JAY SUTHERLAND Everett Collector [protected]
16 KEVIN GARDNER Everett Collector [protected]
17 DOUG BREVICK Everett Collector [protected]
18 ERIKA BERRY Everett Collector [protected]
19 MIKE HATFIELD Everett Collector [protected]
20 MARCOS LEMOS Everett Collector [protected]
21 ADAM VASSAR Everett Collector [protected]
22 SARA MULLIN Everett Collector [protected]
23 BRIANNA THORNBERRY Everett Collector [protected]
24 LISA DEAN Everett Collector [protected]
25 NICOLE RACE Everett Collector [protected]
26 MATT DUBAS Everett Collector [protected]
27 PATRICIA LEE Everett Collector [protected]
28 SARAH SETTLES Everett Collector [protected]
29 HANNAH KNUTSON Everett Collector [protected]
30 ROBBIE LENTZ Everett Collector [protected]
31 RACHEL GEARY Everett Collector [protected]
32 MONIQUE GARCES Everett Collector [protected]
33 BEV BIRTHA Everett Collector [protected]
34 SHELIA PERDUE Everett Collector [protected]
35 MELODEE HEYSER Everett Collector [protected]
36 GAIL STILLWELL Everett Collector [protected]
37 LAURIANNE WHITCOMB Everett Collector [protected]
38 LYSA DAVIS Everett Collector [protected]
39 LAURIE MARKOWSKI Everett Collector [protected]
40 MATT CORTEZ Everett Collector [protected]
41 TRICIA SMITH Everett Collector [protected]
42 TASHA SMITH Everett Collector [protected]
43 LINDSEY MAW Everett Collector [protected]
44 CARLIN TAYLOR Everett Collector [protected]
45 ANDRE DURAN Everett Collector [protected]
46 SUMMER SHERRIFF Everett Collector [protected]
47 ASHLYN GREEN Everett Collector [protected]
48 DUSTIN COMEY Everett Collector [protected]
49 SARAH RACKLIFF Everett Collector [protected]
50 LYNELL MCGREW Everett Collector [protected]
51 DANA GIBSON Everett Collector [protected]
52 MIKE TRIEGLAFF Everett Collector [protected]
53 DERRICK JOHNSTON Everett Collector [protected]
54 GREG CLARK Everett Collector [protected]
55 CHELSEA LIEBE Everett Collector [protected]
56 BLAIR KOCH Everett Collector [protected]
57 CHRISTINA JONES Everett Collector [protected]
58 COLLETTE CORBIN Everett Collector [protected]
59 BEN GARRISON Everett Collector [protected]
60 KAYDE ANDERSON Everett Collector [protected]
61 NICOLE KURTZ Everett Collector [protected]
62 MIRANDA BARNETT Everett Collector [protected]
63 TY WILSON Everett Collector [protected]
64 WENDIE FRASER Everett Collector [protected]
65 SAMIR SARKIS Everett Collector [protected]
66 ADRIAN FROTHINGHAM Everett Collector [protected]
67 ASHLEY BUDKE Everett Collector [protected]
68 ANN ALSUP Everett Collector [protected]
69 CHRISTINE FREELOVE Everett Collector [protected]
70 DIANE DELVALLE-CASKIE Everett Collector [protected]
71 FAITH LOOMIS Everett Collector [protected]
72 GARRETT PEUGH Everett Collector [protected]
73 HEIDI SIMMONS Everett Collector [protected]
74 JAKE SAPOZNICK Everett Collector [protected]
75 JAMIE HAGGARD Everett Collector [protected]
76 JANET WILMART Everett Collector [protected]
77 KELLY VALADEZ Everett Collector [protected]
78 KI CHILDRESS Everett Collector [protected]
79 MATT COLLETTE Everett Collector [protected]
80 MAWSHAL YISRAEL Everett Collector [protected]
81 RYAN BARTLETT Everett Collector [protected]
82 SUZANNE BATES Everett Collector [protected]
83 TERYN REHBEIN Everett Collector [protected]
84 TRACY SHEELER Everett Collector [protected]
85 LEE EICHELBERGER Everett Collector [protected]
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Interesting discussion here. I am 50 and never been in the biz, but I have my share of bad debts. I don't consider myself a cockroach, but I sure have made some bad judgment errors.

That said, I have been on the Earth 50 years and I bet the truth is somewhere in the middle.

However, I have seen many times the type who are complaining and making excuses and blaming the company for the bad results of their employment. Yes, I believe the company can do a bettter job monitoring and disciplining their staff.

But, it is a big company that has a difficult job to do in an industry rife with a relatively higher level of unsavory characters, but, I do believe that the philosophy of giving folks a hand who would otherwise be on the streets, coupled with seeing the opportunity to stand out in the industry, especially in a down economy is fundamentally sound.

Many of the folks writting here with these Jerry Springer type complaints seem to have a very personal stake in these matters, so I put very little weight in their comments. Overall, I think they incorrectly assign blame for a period of time in which bad manegement is allowed to thrive before it is changed on the company itself. Yes, the captain of the ship is ultimately responsible, but most of the complainers only see their small part in the whole and can't understand all of the factors that go into running such a large organization.

OK, there are corrupt large organizations. But, I just have a feeling that the ones who are really successful are the ones who don't break the rules, or even bend them for quick gain. I think the ones who rise the highest are the ones who treat the customers differently than all the wolves. People are not stupid. If they are legit at all (and those are the ones who will be able to pay anyyway) then they will more likely respond in your favor if you treat them with respect. Let them tell you a story. Be patient. You can catch more flies with honey than with vinegar.

So, I think if I were considering a carreer as a collector, I would at least give them a try. They say they are trying to do the right thing. Give them a chance. You can walk away any time and not be any worse of than you are now. I really don't know where anyone got this idea that we are slaves to any company. Just because it is a pain in the ### to change jobs does not a slave make you, lazy-###!

In any case, thanks to all of those who gave me an insight into this business.

Getting frustrated, have you gone higher? Made a complaint? Don't let things go, like you did with this debt. I understand you are a good huy and you want to pay, but don't cry about bad service, do something about it. If you don't get satisfaction from the level you are at, do some digging and find the contact info for the next higher level or even the highest level and write an email, make a phone call, go to the office and meet with someone, complain to some official agency, etc. Don't just throw up your hands. How do you think they are going to get rid of the bad apples if you don't tell them about it? Of course some companies do a better job of developing and enforcing effective policy controls, but just because you run into a bit of a ### or two does not give you excuse to just ignore the issue. Don't wait for next month to come and that annoying dipwad to call. Follow me? Good luck, amigo. Happy trails.

Ha John, you are funny! Talk about a ploy to get poor little Rachel to call you! Well, I do know for a fact that it is ILLEGAL for your company to call a place of employment and your company has done that and was really rude and harrassing to me on the phone. So, if you continue to call places of employment, I know we will be turning your company in. We have nothing to do with your problem and have more important things to do than answer phone calls from the likes of your company.

I had such a horrible experience today with this company. I am still in shock as to how I was spoken to. I wound up having to hang up on the representative due to how rude and ugly she spoke to me. I was still so upset that I wound up calling the credit card company that I am in collections with just to get the number to sentry to call back and complain about the representative I spoke to. Lucky me she was the one to answer. So I started out just calmly asking if this was the way all employees were trained or if she was having a bad day. She would get loud and abrupt and over power the conversation. I reluctantly asked to speak to a supervisor and just as I had expected she treated me the same. She stated that it was their job to resolve the issue therefore suggest options to help. I was never once during any of the three conversations kindly offered options. I was attacked and talked down to. There was zero I mean ZERO profesionalism. I just could not believe my ears, I mean I had heard of this but never I mean never has anyone ever spoken to me this way. I am currently unemployed with two children and a sick husband who can not work. After they disected every bit of my income I was asked what I was spending my last one hundred dollars a month remaining on. Let me just say this...I have fallen on hard times and am just trying to keep my head above the water and not lose my home. I had every intention on paying off my debt once things settled. Now after the way I was spoken to and treated as if I was no more that doggy doo under their shoes I have to say I may just be content with destroyed credit than to ever give them a penny!

As a former employee of Sentry Credit I can add this. I was one of the top collectors, earning Collector of the Month more than once. As is the case with most employees there, people did look up my "criminal record", or at least they tried. I do not have a record. I have never had an infraction worse than a speeding ticket, and that was over 20 years ago. I don't use drugs and I pay all of my bills on time. Is the company perfect. NO WAY, but what company is? Are some of the employees and management "questionable"? YES. But again, in what company is every employee perfect? I made really good money at Sentry Credit. I finally chose to leave because dealing with all the negativity (from the debtors) was getting to me and making me a bitter, complaining person. Don't blame Sentry because you can't handle the pressure of the business of collections. If you want to avoid the politics of the work place you can. MIND YOUR OWN BUSINESS, and the business will leave you alone. If all of you past employee complainers put as much energy into simply doing your job as you have into these messages, you might have made some money.

They keep calling my cell, and leaving a voice mail...looking for a different person other than myself..a female..i'm guessing the previous owner of the phone number. despite my voice mail clearly identifying myself..and the fact that i'm a male.

is there a way to get them to stop calling me?

I AM BUILDING A WEBSITE THAT WILL BE ABOUT SENTRY CREDIT AND ALL OF THE PRACTICES AND TACTICS THEY EMPLOY. THEY JUST SENT A COPYRIGHT INFRINGEMENT COMPLAINT TO MY HOST TO HAVE THE SITE TAKEN DOWN BECAUSE I CALLED IT SENTRY CREDIT.NET ..A SITE ABOUT SENTRY CREDIT. WHATEVER THERE ARE A CRAPLOAD OF DOMAINS AND THEY CANT DO IT ALL..NEXT SITE GOES OFFSHORE SO THEY CAN SUCK IT. GIVE ME 5 DAYS.
OR LESS. OH AND I HAVE DOCUMENTS TO BACK UP MY CLAIMS SO THEY CAN CRY SLANDER ALL DAY. WONT STOP ME WONT STOP A CONSUMER PROTECTION COMPLAINT AND WONT STOP POSSIBLE CRIMINAL CHARGES AGAINST SOME OF THE MORE PRECIOUS OF SENTRYS GOONS. SHOULD HAVE KEPT YOUR PRIDE IN CHECK JASON HOOVER. OH AND BETTER KEEP JEN BERGEN OFF THE PHONE, I GOT PROOF, OH AND GET BILL AND RICK DURNILL OFF THE PHONE TOO, OH AND TAMI AND JUDY, WELL [censor] JUST CLOSE THE DOORS MIKE AND JIM AND RETIRE. THE FEDS ARENT GOING TO LIKE HEARING ABOUT THE FRAUD YOUR CLIENTS WONT LIKE IT EITHER. JUST A LIL PREVIEW FOR YALL [censor] AT SENTRY THAT THINK YOUR IN A POSITION OF POWER. I GOT ACCOUNT NUMBERS I GOT DOCUMENTS AND I GOT VARIOUS OTHER FORMS OF PROOF. PREPARE TO DEFEND YOURSELVES.

Sentry Credit is one of the WORST companies to work for...PERIOD
First off, you have your insecure manly looking training manager candice, who has jay leno's chin beat for sure, with her tired wig and horrible management skills. If you do not kiss her [censor] or buy her fat [censor] some food, be prepared to butt heads. But, if you're a male...she will have no problems with you. She is the QUEEN of "constructive criticism" but do something right and you'll never hear about it.

All the women their are loose [censored]s, who do ANYTHING for attention and the men are [censored]s too...dirty [censored]s.

They give you this [censor] spill about, "if you're trying, we will work with you..it's not about your numbers" which, is TRUE! Its about who you are sleeping with and who you smoke/sell weed too. Everyone from CM's and AM's smoke weed, no one in that building could pass a drug test to save their life!

Its lots more shady activities going on and anyone who has ever worked there would know, So unless you are willing to kiss [censor], [censor] a few people in management and have no life outside of Sentry, this is NOT the job for you.

This is the same company that called me at work, after receiving proper notice not to, and told me that I should go into the cash drawer at work and just take the money to pay them. After all, she said, my credit is important and no one would ever find out I took the money to protect my future.

LOL! I had it on speakerphone and 3 other people heard it, after I asked her to explain to me again what she wanted me to do.

Each of them will testify too, if it goes that far.

Now, I just have to figure out which agency can do the most damage to these bottom feeders.

I was called by this number and the person only reveled her self as Chelsea from Sentry asking for a name that was close to mine but not correct. I've received a similar debt collection call for the same name before but what is concerning is that when directly asked, "Chelsea" flat out lied to me about being a debt collector. I will report the phone call and I suggest that nobody trust what this person says.

I keep getting calls from this company asking me to go bother a neighbor I don't even know who owes them money. They want me to "relay a message for them"! You gotta be [censored]ing me! Since when was I on your payroll!? So unprofessional and I should not be bothered since I pay my bills on time!

this company is a joke.. Candice Dowells... first, [censor]ed her way to the top to a CM. then got demoted cause she could not cut it... [censor] has worked there for 8 years and can't even make it... she got demoted to a training manager with a HUGE EGO... and then goes out on breaks with JENN her [censor]... and smokes weed comes back into the training floor smelling harshly of [censor]ing weed... eyes red... and the [censor] is pregnant... wow and then sits there and sexually harrasses people... she is about to get married and she sits there and flirts with a new collector... dumb [censor]... then BRETT SHOUP however you spell his name... he got a [censor] inside there pregnant she is having his kid... when was it okay with a company to let managers and bottom feeders (collectors) be okay with relationships and kids having them together. then on top of that... everyone [censor]s everyone. this place is worse than [censor]ing highschool... it's some catholic high school clicky sluty [censored]s... then the [censor] tells me i have a learning disability and fired me for it... discrimination... she is the one with a learning problem [censor] spelled deceased... (desiesed) and when we all laughed at her [censor] she got all bent out of shape... [censor] you can't [censor]ing spell but you tell me that i have a learning disability... she can't talk right but she says im slow... it amazes me that the people that started this company actually is okay with deshonest people that sit there and (DO COKE AND SMOKE WEED AT WORK, WORK FOR THEM) this company is a joke... i can't wait for it to fail!

i seriously can not believe i am reading people defend this company... maybe if they did everything legal and not [censor] then maybe people would be more defending them than telling the truth of all the [censor]ed up [censor] they do...

CANDICE DOWELLS... sat right in front of everyone and we had a training group of 6... one guy quit after the 2 or 3rd day on the telephones... this [censor] went on accuient and [censor]ing looked him up and found him... just because he was not calling her back and just ignored her calls... [censor] get a clue that is [censor]ing illegal... and she was bouncing up and down saying " i got him i got him" im so afraid what the [censor] is going to do sense she has my SSN... and yes if you don't kiss her saggy [censor] she will love you... and they are mostly all COKE HEADS ... AND SELL AND SMOKE WEED IN AND OUT OF THAT [censor]ING PLACE... IT'S SAD

Wow, I don't know anything about the company, but one thing is painfully obvious. Everyone that hates the company has no grammar or spellings skills whatsoever!
If you don't want to embarrass yourself folks, perhaps you should use MS Word to check your spelling and grammar first, before posting.

Wow. I don't even know where to start. I saw a craigslist ad for Sentry, and had considered applying. I currently work for a small family owned business in Administration (a supervisory role) and am considering a change of careers- mostly due to the fact that I'm currently on-call 24 hours a day 6-7 days a week, and I'd like to have some small part of my life back. However, whether there's a handful of good people at your company or not- judging from everything here, there's far more drama than work going on.
I see people defending this company while at the same time throwing out personal information about previous employees as "examples", and I'm wondering how in the world everyone is privy to everyone else's personal life in this company? I would never work for a company that is completely void of any policies and fails to enforce Confidentiality. Your company looks like the Jerry Springer of Employers- everyone's sleeping with everyone, bosses can "drink you under the table" (this is professional HOW?), there's drug use on and off the job, and all of your past AND current employees are on here posting about it. Scary!