Shell Vacations Club’s earns a 3.1-star rating from 43 reviews, showing that the majority of vacation owners are somewhat satisfied with timeshare experiences.
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Refund
SVC - Garden Grove Tel: 714/867-5300
12021 Harbor Blvd. Fax: 714/867-5310
Garden Grove, CA 92840
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We went to the sales process - and signed up - MISTAKE - the company offered some Disney Dollars - We cancelled the offer and returned the Disney Dollars and to this day - 40 days after returning the company is stating that they have NOT received the Disney Dollars back and have charged my AMEX. After a continued email and phone calls with no movement - I have resorted to dealing with the issue with Amex. ** Do NOT Deal with this Company **
Did not supply promised trip
We attended a time share presentation and did not wish to buy their product. One of the lures to attend the presentation was "A Hawaiian Holiday."
This was through an agency called Holiday Travel of America, based in Carlsbad, CA. They requested a fee of $100 as a "tax deposit". Well, they cashed my check back in March of 2007, and so far I have never had this agency contact me.
When I contact them, I only hear that "at this time the dates that you have chosen are unavailable." I would not trust anything Shell Vacation Club promises due to this experience of mine.
The complaint has been investigated and resolved to the customer’s satisfaction.
shell is not the only timeshare co that uses holiday travel for their gifts, if you didn't follow the instructions right on the cert (which they should point out but don't) you won't get the free trip. As far as the accomodations, any free gift from a timeshare co is in a dumpy hotel...why would you use that for a special occasion like an anniversary?
I sent an email to Holiday Travel of America and requested my deposit BACK - got it within 3 weeks! Remember that this was just a "deposit"
Shell Vacations Club is a RIP OFF.
We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com
Why would someone pay $400 a night with Shell Vacations Club points when you can stay at the same Hotel for $150 by booking with Expedia or other website. The economy is in real bad shape and we should let current owner NOT TO PURCHASE MORE POINTS AND MAKE SURE OTHER PEOPLE DO NOT GET SCAMMED ON THIS RIP OFF.
Do not get fooled by FAKE positve comments made by Shell Vacations employees. Read what current pissed owners have to say about.
http://antishellvacation.com
the facebook group is gone, i m so sad with that, we need to keep fighting with them.
need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com
Me and my husband went to one of these presentations, which was suppose to last 45 minutes. It lasted about 2 hours. Then when we decided to not sign up, we were told to sit and wait for our "voucher to Hawaii", Well they came up with another offer for us, and unfortunatley, we did sign up for some amount of "Points".
When we got to the vacation spot in Hawaii, it was a dump! Not "steps" to the beach, not very clean, and was very old. Very disapointing! (Nothing is for free) We ended up going to the Westin paying hundreds per night, and this was for our Aniversary.
And when we do call to spend our points on a resort, there are none available when we want to reserve one!
Then getting those so called up-date meeting calls, they are very annoying, promising yet another trip somewhere. NO THANK YOU Shell Vacations!
Hello guys Please JOIN my Facebook Group called. ..I bet i find 10, 000 People that hate Shell Vacations Time Share! It is time that People out there find out what a rip off and scam Shell Vacations is! Lets find all the people and join the board so the Internet itself will spread the word across the U.S and let the truth SHINE!
Here is the link to my group.
http://www.facebook.com/group.php?gid=35918530819
The Group is called
I BET I FIND 10, 000 People that HATE Shell Vacations Club Time Share!
We feel we were lied to and sucked!
My wife and I have experienced problems with Shell. We feel we were lied to and sucked into buying a timeshare. We purchased 4500 at the Legacy in AZ. First they sit you down and tell you how the cost of hotels will go up each year. Then they tell you how your timeshare is a "great investment." The cost will save you thousands over the years. They tell you...
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Shell Vacations Club phone numbers+1 (877) 743-5510+1 (877) 743-5510Click up if you have successfully reached Shell Vacations Club by calling +1 (877) 743-5510 phone number 0 0 users reported that they have successfully reached Shell Vacations Club by calling +1 (877) 743-5510 phone number Click down if you have unsuccessfully reached Shell Vacations Club by calling +1 (877) 743-5510 phone number 0 0 users reported that they have UNsuccessfully reached Shell Vacations Club by calling +1 (877) 743-5510 phone numberOwner Services+1 (305) 925-3034+1 (305) 925-3034Click up if you have successfully reached Shell Vacations Club by calling +1 (305) 925-3034 phone number 0 0 users reported that they have successfully reached Shell Vacations Club by calling +1 (305) 925-3034 phone number Click down if you have unsuccessfully reached Shell Vacations Club by calling +1 (305) 925-3034 phone number 0 0 users reported that they have UNsuccessfully reached Shell Vacations Club by calling +1 (305) 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Vacations Club by calling +52 322 226 2757 phone number Click down if you have unsuccessfully reached Shell Vacations Club by calling +52 322 226 2757 phone number 0 0 users reported that they have UNsuccessfully reached Shell Vacations Club by calling +52 322 226 2757 phone number100%Confidence scoreSunset Plaza Beach Resort and Spa, Mexico
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Shell Vacations Club emailscustomercare@shellvacationsclub.com100%Confidence score: 100%Support
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Shell Vacations Club address6277 Sea Harbor Drive, Orlando, Orlando, Florida, 32821, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 13, 2024
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All you people that are making these bad statements about SVC, have no clue what they are all about. I have been an Owner for years and have had the best vacations of my life since my purchase!
Every resort my guests and I have traveled to, are always the Best of the Best...
I bought enough points to have the "All Exclusive Vacations" and Boy do we... We live it up with NO monies out of pocket, (including air fare) 22 to 30 couples go every year (all of us are SVC Owners), the resorts are so accommodating and get us what ever we desire..
Sometimes we are just so eager to say bad things about others.
And if you have ever been a Business Owner you know this to be True!
It's OK if this service is not for you and yes you do deserve all the gifts they offered you regardless of purchase. But all you have to do is to wait for them at the end of the presentation and then you have them in hand. But if not, you just need to make one call.
This kind of purchase is not for everyone. but the Elite status is everything is says it is and more!
Sorry you feel that "Bad mouthing" a company will make you feel better.
Negativity does nothing but keep you from enjoying the good things in life.
Obviously you now know this kind of Vacationing is NOT for you, so stay clear from any and/ or all presentations (even for just the FREE gifts)...because every bodies time is worth a whole lot more then any FREE GIFT they might entice you with.
Keep Smiling and Enjoy
Sincerely
Happy 2B Living
We went to a SVC "presentation" today in Hawaii. The resort was really dated and a bit run down. The salesgal said she was a licensed RE agent, but didn't present her ID. This is a BIG no-no with the board of real estate. Also, there is a thing called "fiduciary duty" that means ALL real estate agents must maintain the interests of their client as a TOP priority above their own interests. If they obviously did not in your case, you have grounds for a civil complaint with the state board of real estate. Call your local state representative to file a complaint with their office as well.
btw, 16.9% interest on loan money is NOT what I would consider in my best interest. This is the loan rate of SVC money.
Are you aware that you can buy $27k worth of SVC points on eBay for $1?! That's not a misprint. This is the REAL value of the points. When we pointed this out to the agent she LIED to us by telling us that the points on eBay are not flex-weeks nor can they be used at all SVC and RCI facilities. They can, just eMail the resale company yo confirm this! It's in their adverts too.
We didn't bother with the complaint 'cause I just grabbed the $125 we were offered to sit in on the presentation and went zip-lining with their money instead of buying their crap.
Here's a tip; do you want ultimate trading power for cheap yearly maintenance fees? Of course, that's the ONLY reason to buy a timeshare, unless you never go to any other facility. If you want to trade, check out re-sales for the Club Bali Hai on Moorea. NOT on Hawaii, it's DIFFERENT. We have one and trade anywhere, anytime and our yearly maintenance is only $535. You can buy one for $1 on eBay. We have checked and no other property trades higher, for less. Best wishes to the readers!
We too were sucked into the Shell vacation Club, all sorts of promises were made at the presentation in Garden Grove, CA. including what a bargain it is to buy into their timeshare, and how we would save thousands of dollars, and it would be a tax right-off. We want to get out of it, If anyone out there knows how to get out of it please forward the information.
Angel D
OMG if anyone has a way of getting out of this i really would like a mssge, we went for the free disney dollar thing too and got screwed
we had 30 days to cancel and we did, we even got a lawyer involved to cancel the contract and now those ###s are all like they apparently received no notification about a cancellation and now they continue sending letters
we tried ignoring them but they even got a registered letter sent today and now we're screwed cuz they know we're getting their letters
someone PLEASE help it would be EXTREMELY appreciated
finally012@hotmail.com
I signed in and got cold feet the next day. All contracts have a back door or "cooling period" . In the case of Shell Vacations it is 10 days. I rescinded my agreement and sent it by FedEx ...signature required. I had a credit for my deposit within 15 days.
They suck and were very pushy we didnt get our free trip and are now trying to use the EXTRA POINTS they GAVE USgood only this year !They neglected to tell us they were only good @ maybe 6 resorts but they give you that rci book to make it look like you have all these choices for your losey 5000 points but oh it will take 5, 400 for your trip plus we have to buy airfare because airfare on comes with it if you spent 90.000 dollars on their new place in napa! I live in santa rosa I could careless about napa. We could of gotten so much more for A LOT LESS no my mom and I are so embarassed that we spent a ton of money for nothing. Buyer beware! stay away. cheryl
Shell Vacations Club is a RIP OFF.
We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com
Why would someone pay $400 a night with Shell Vacations Club points when you can stay at the same Hotel for $150 by booking with Expedia or other website. The economy is in real bad shape and we should let current owner NOT TO PURCHASE MORE POINTS AND MAKE SURE OTHER PEOPLE DO NOT GET SCAMMED ON THIS RIP OFF.
Do not get fooled by FAKE positve comments made by Shell Vacations employees. Read what current pissed owners have to say about.
http://antishellvacation.com
I feel so bad the facebook group is gone. we need stay with each other to make some noices, when we get strong we should get our money back. please join my new communite forum at http://antishellvacation.com
We filed a complaint with the IL BBB, we also sent a lengthy letter through email to shell about our complaint. Of course we haven't heard back from them, it's been over a week. Here's a list of email addresses I found on-line, maybe if we bombard them with emails we can get our money back. These are employees from the CEO to Human Resources. Good Luck!
awang@svc-west.com
careers@hospitalityops.com
cbreed@shellvactionsllc.com
hbonta@shellvacationsllc.com
hr@legacygolfresort.com
jgonzales@shellvacationsllc.com
jgregonis@shellvacationsllc.com
joma@shellhi.com
kopaka@msn.com
lallan@shellvacationsllc.com
mazofeifa@shellvacationsllc.com
nvibbard@shellvacationsllc.com
paul.byrne@chrcorp.com
padreani@ shellvacationsllc.com
rcollins@shellvacationsllc.com
sginsburg@shellvacationsllc.com
cgoldstein@shellvacationsllc.com
tsherles@shellvacationsllc.com
jserver@ shellvacationsllc.com
ggorson@ shellvacationsllc.com
dglickstein@ shellvacationsllc.com
sjones@ shellvacationsllc.com
big lie. i need to find out a way to quit this club. did anyone one know how to make it? pls drop me a message: gavincui25@yahoo.com