Shop LC / Liquidation Channel
Reviews and Complaints

Bought a Smart Soul Watch for a Xmas gift and now less then 60 days after the purchase its not working properly. It hasn't worked since we purchased it and we were giving it some time. Its clearly defective. So we called customer service and they said we can't return it, there is no warranty, and there is no technical support line to even call to try and resolve. I am very technical and have done everything to fix the watch. Lesson learned! Never buy from Shop LC again!

After three months of trying to have someone fix a problem with my online account, where my account was blocked so I was unable to see my Order History, my Auction wins and my Budget payments and several of emails, calls (which magically were disconnected after long waits) I called CS waited 25 mins. because I was determined to get the issue fixed once and for all, bamm when she could not solve the problem we were "disconnected".
Furiously I called again, don't bother pressing "1" for a call back it's a bs
ploy, after 40 mins. a different CS rep miraculously was able to pull up my account and so was I "and just like that" in seconds Next day SHOP LC helped themselves to over $350.00 in charges to my bank account with several others pending. The bank was notified, my account was closed to them and it is in dispute and being investigated. It is a shady, scamming company, don't believe in their Auto pay rising auction BS, a scam. It worked on occasion. Buyers please be wary and research other review site, Consumer Reports and the BBB.

I have called and emailed, and even text several times in an attempt to have my online account updated. These CS reps don't know which end is up, and forget about any IT skills. The problems have been going on since Oct. 2021, and I asked on several occasions to please speak with a manager. My account is so broken and so is my 1.00 Auction autopay which never goes through when I win an auction. Forget about trying to plae an order on my APP, it never goes through, I have to place it through my smart TV and pay 3.99 or whatever the shipping is for the item. No one can fix the problem, NO ONE!
Forget the wait time on hold, and trying to understand what they are saying is another issue. These people need to know that "yessing a customer to death" and not providing a solution, only a quick fix does not solve a long standing issue. After all customers are paying their salaries and getting short or snarky doesn't fly. I have no way to look on my online account to see budget pays, payments or order history.

I purchase several inexpensive items which were received, but not really worth the money! But the real problem is they said they sent me a $899 gem stone, but all I receved was an emty box. Waited on the phone for 1 hour+ and then they asked if they could call later, still waiting. I know how I am stupid to shop on these sites...but I don't know what to do!

On 3 separate occasions, I won rings on the website $1 auctions. The first instance I won a ring for $113 and they held the payment for 8 days and then when I called, they told me the ring was not available so they would refund my money. I really wanted that ring and was so disappointed that I finally won it on auction and it wasn't available. Why auction items if they are not available? This was purchased on auction by me on 12/24/21. It was 3671055 10K Yellow Gold AAA Jenipapo Andalusite, Diamond Ring (Size 9.0) (2.30 g) 1.25 ctw. After calling, I received my refund of $113 plus S&H on 1/4/22. The second instance I won 3665649 10K Yellow Gold Premium Tanzanite, Diamond Trilogy Ring (Size 9.0) (1.38 g) 1.50 ctw on 1/4/22 for $137. This ring was also not available. I spoke to a supervisor who after I complained much, ordered me a comparable ring for the same price that I won the original ring on auction. Now today (1/12/22) I won a ring on auction for $43. This ring was LUXORO AAA Niassa Ruby Solitaire Ring in 10K Yellow Gold (Size 6.0) 8.70 ctw 3543776. When I went to my bid history to pay for this item that I won, it read "purchased". I had not purchased it yet, but I intended on purchasing it at that time. I was unable to since it said it was "purchased". I called customer service and was told that the ring was out of stock so they removed it from my cart. There was a comparable ring (the same ring but just in size 8) that was available currently on auction but the manager said that she can't sell that to me for the price that I won the same ring in a different size in auction that was not available. I told her they should have a disclaimer on the website for the $1 auctions stating that you may win the auction but the items you won may not be available. She then told me that this does not happen enough and therefore it is not necessary to put a disclaimer. I love the jewelry and SHOP LC but this is not a good way of doing business. They should substitute items you win on auction with comparable items or put a disclaimer on the site stating that items won may not be available for purchase. Otherwise, it is in some sense false advertising.

Over the past year I have purchased so much jewelry from Shoplc. Many times this was from $1 auctions, which I've often overpaid for. Once I received a pair of neon apatite earrings with stones missing, not even in the box so they were shipped that way. But this last time they cancelled my $1 auction after charging me 201 for it. This was order #1945966042 for a beautiful turkizite ring surrounded by white and champagne diamonds. I was so excited as they matched a pair of Turkizite earrings I purchased from them. They never arrived, I called today and they said they no longer had the item. So when you get a deal it can't be fulfilled. They never apologized, so I told them to close my account. Beware if you get a deal on an auction, they won't fulfill it. So disappointed and you lost a customer addicted to jewelery. Sincerely, Laurie

I have been watching ShopLC for years and noticed when they have sales they are not sales at all. The sales prices are the normal prices they sell their jewelry for and also, if there is a good price its usually a junk item. These people use hard selling tactics sprinkled with lies. Caveat Emptor, Buyer beware.

While some items are reasonable, they have been selling high dollar gemstones and jewelry and forgot their Low cost prices...and give us honest reasonable retail prices not the inflated ones they use

I recently ordered a product from Shoplc. I received an e-mail stating that the product was delivered. Not Del. I made contact with a rep. from Shoplc twice. The first representative placed me on mute while explaining. He told me to contact the P.O. and police to report and saying that Shoplc was no longer responsible for the item because the tracking number showed delivered!
Lack of customer service and indifference upset me to the point of ending the 2nd call. I have sent inquiry to usps to try to get assistance in locating my package. I have no idea what to do after that if usps is unable to resolve.

I would like to know why a host is allowed to make fun of italians. She says Stop a da music. In this day of sensitive speech why does she still do it? Maybe no-one cares. I have bought a lot of items here and had friends and family join. We are starting to draw back when she is on. I am sure I will not here anything from anyone . Just thought some one should know. Thank you Mrs. Dolores Palmer

Ok to make a long story short they make mistakes sent items to address and it was returned un-deliverable and they are not willing to credit me what they received back and now they will not allow me to use budget pay I have o pay in full look I have auto draft if they hit my card they got there money, we had road construction I told the post to hold packages they did not ship them back there been a lot of problems that was ll caused by customer service not doing there job so I tape them they font want to talk now strange huh?

They have promised me for 4 months to send me 2 — rose colored 20 — inch chains that was not with item's.. Still waiting and all these packages they claim they cant find even when I sent them there tracking number still no credits.

I don't trust any company and I suggest when you talk to any one tape them.

Poor quality I don't buy rings just low cost they and bangles and bracelets all stones fall out and your stuck with items after 30 days no insurance provided or will they fix and you pay them. Made in india mostly.

I have bought many jewelry and watch items. Last year my sister and I spent around $6, 000.00. I have always been satisfied until the last few months. The items are not the quality they used to be. Customer service is very poor. When you complain they ask you to leave a message and they will return your call. Good luck with that. They charged me twice for one item. I had to call the bank to get my money back. I do not know what is going on with them. When I finally got a manager named Adam it was not a person but a recording. I told them if they did not take care of this problem that I would never buy any thing from them. It is really ashamed that they do no care anymore. Good luck buying anything from them.

I've been a member of liquidation channel since 2011, lately 3 out of 8 items seem to be defective I mean beads from broken necklaces laying in the bottom of the box, scarves with holes in them, rings with stones missing, each and every time I have called these people they I have been told because of my replacement of merchandise, charge back to credit card & store credit they can no linger assist me until the $9.99 item is sent back I explained to them I have no problem sending item back as I have done several times in the past I also told her the item would not be available by the time I received my credit back 4-6 weeks from now she could careless. I am writing this to let people know what poor quality this merchandise is .

I have purchased a lot of rings and other jewellery from this company. The only rings that seem to keep the stones in them are the ones that are bezel set and a few of them have fallen out! And I'm also sick and tired of paying shipping and handling for each item, then they hold them up and send a bunch in one bag! I have waited over 2 weeks for items because they were held up to ship together.

Don't waste your hard earned money on the glass and metal jewelrly that they sell, the stones fall off on the first time you put on the ring. I ordered a few rings from them and had the same problem with all of them. My friends also ordered some items and the best part is that you can't return it after 30 days, even when the merchandise is damaged. They only sell chip China made c***. Even if it cost you $10.00, keep it in your pocket, spend a little more and get the real SS jewelry on Ebay or better yet, Netaya.com.

BAck in July by sister passed and had ordered some items. I called and asked if I could return. Sure we have to credit the account they were charged to. I said ok but I closed her account, the rep said you can contact your bank and they will honor it. I did this and returned the jewelry. They sent the money to the bank however the bank didn't recognize it and sent it back. After multiptle communications and months later, they now say they can't send my money back to the bank because they can only do one refund. The bank won't do a dispute cause it is has been over 60 days. Now the liquidation channel has my jewelry and money, and I have been talking to the customer service manager and now she won't respond to me.

I have been purchasing from this company for more than a year and have purchased many items (probably into the thousands of dollars at this point). In the last several months I am sorry to say I have seen a dramatic decline in service and it doesn't seem to be getting any better. Delivery is promised in 5-7 days. Orders that used to take no more than 48 hours to ship now take a week or more. Often then don't ship at all. One of my orders was cancelled after more than half a month of my trying to find out why it wasn't shipping and I was told there was "a quality or quantity control issue, " as though they didn't know which one. Apparently there wasn't either, as they are still selling the identical item on the auction site. That wasn't the only order I've had problems with shipping, just the most drastic. Stupidly, I decided to give them one last try and placed an order for one item four days ago. Now I'm still waiting for that item to ship -- more aggravation! I've completely lost confidence in this company and don't think I'll be ordering again. At this point, I can't recommend them at all. It's too bad because their items are nice, for the most part (a few clunkers but mostly good things) and they have good prices, but virtually nonexistent customer service -- excessively long wait times even to speak with a customer service representative and ineffective assistance once you do get through. I've had orders arrive from other countries faster than from this company. This is company clearly does not care about customer satisfaction at all.

Go to the BBB
This complaint was forwarded to the BBB for numerous issues and none were clearly addressed and there will be another notification to the Attorney General in TX regarding Fraud/misleading advertisement and do not speak to the CS Manager, Zeke Redden he would not take the recordings nor correspondence to back these complaints:
This is a long deserved and overdue complaint and a request for action regarding the Liquidation Channel. I have had numerous issues with this company.
1. They assume zero responsibility for warehouse issues
2. They hold orders in order save shipping costs.
3. They are slow to ship items.
4. The customer service is poorly managed and trained.
5. All Supervisors and/or Managers busy when there is a problem.
6. I have been hung up on.
7. I have received differing information.
8. I have received a “promised” call from a manager and did not receive one.
9. They don’t advise a customer when an item will not be shipped, they simply ignore it and process a refund and cross it out on the invoice with zero explanation.
10. I have been told customer service cannot contact the warehouse then turn around on the same call stating a manager is going to the warehouse to “locate” a product that has already been paid for in advance from an auction item.
11. They are inflating retail prices when you can find the same or similar items on Ebay from china/Japan for a quarter of the price.
12. A supervisor told me they couldn’t pull an item from auction in order to send it to the rightful buyer and then in the same call they pulled the vey same item claiming it was defected. What is truth and what is fiction. I asked if the bidders on the item would be made aware of the pulled item and the reply was, “No, they will not”.
13. I have yet to receive items that I paid for via their auction that is the actual item I bid on, won and paid for and they don’t have the item to sell but still take your money.
14. A supervisor Camille M. did not return emails to me. (I have copies of said emails)
15. Packaging is horrible- broken jewelry bags and items just thrown in a bubble wrapped white envelope.
16. Placing items an on auction that are not available to ship and accepting payment for the item anyway. I believe that is misleading or defrauding the consumers.
17. Offering coupons/store credits when they cannot be utilized.
18. Avoidance of speaking to a Manager, at all costs.
19. Long hold times
20. Items that are broken or damaged when received.
Seriously, file with the BBB to ensure consumers are not in my position.