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Shriners Hospitals for Children Complaints 11

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V
12:43 pm EST
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Shriners Hospitals for Children Shriners Hospital TV Ads

I am appalled at the constant bombardment of TV ads featuring horribly deformed children aired by Shriners Hospital. Exploiting these children is disgusting and indefensible and only alienates the public. It is inexcusable for that outfit to spend tens of millions of dollars on non-stop television ads, and on the salaries of those who produce them, when that money should be spent on the care and treatment of children with birth defects and other congenital deformities.

The boy who continually spouts the sales pitch (which "boy" is probably fifteen or twenty years-old by now) advertising the "adorable" blanket is really nauseating. Young boys don't use the word "adorable" and his pitch is clearly written by adults for adults. Such a scam.

The broadcasters who air this blatant, cheap play for sympathy at the expense of exploited children are equally at fault.

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sputum
whitman, US
Jan 01, 2024 5:50 pm EST

Take exception with" horribly deformed", believe inaccurate and not very thoughtful, but completely agree with the rest of this letter.

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6:33 am EDT
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Shriners commited discrimination based on age as this is directly listed as the reason for discharge at the age of 21. Using statements made by Dr. Donald Johnson at Hendricks regional health in Plainfield Indiana. Dr Johnson listed age as the direct reason for discharge. That’s discrimination as defined by the definition. Dr. Kim Hammerburg was the...

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5:07 pm EDT
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I called [protected] at 12:32 pm MST Woman called me from [protected] at 2:38 pm MST Sent $25 dollar a month commitment Aug. 11, no email confirmation as of 8/15 when I called at 12:32 pm MST on 8/15/2023 they said they couldn’t send confirmation of my commitment because it is “still pending” even though the money came out of my bank 8/14/2023 and then...

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Is Shriners Hospitals for Children Legit?

Shriners Hospitals for Children earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Shriners Hospitals for Children to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Shriners Hospitals for Children is known for their high standards and safety. If you're thinking about dealing with Shriners Hospitals for Children, it's wise to check how they handle complaints.

We found clear and detailed contact information for Shriners Hospitals for Children. The company provides a physical address, 27 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shrinershospitalsforchildren.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shrinershospitalsforchildren.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Shriners Hospitals for Children has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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J
12:22 am EDT
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Shriners Hospitals for Children Curious about this. Looking for answers.

Alright, so let's go back to 92' me. Born some how with Tumors all over my body. Few on my lung. Big enough to collapse the lung. An that actually happened. My lung collapsed. I was rushed to hospital where they had taken my lung out. So when I was a baby. My lung was taken out. After that. I grew up having scoliosis. Because of my body growing. Eventually the other lung grows an pushes my spine over to having a insane degree of angle.. so I grow up all my years in a brace until I'm 15. Going once a month to Shriners hospital in I think Sacramento California for 15 years. After 15 years in a brace. I had to finally get my spine fused, 2 rods placed on either side with a bunch of screws n hooks. Was down for 6 months. After the surgery that meant I didn't have to wear a brace no more. (It went under my shirt so you could barely tell I had one. But it was very hot to use. An uncomfortable). Growing up guess u could say I was silver spooned. We got money. An nice [censored]. Lotta property. Exc. NOT broke. At ALL. But as I was driving home with my dad, I had over heard him talking [censored] to my mom. Sayin "ya when I die" the moneys goin to yada yada.. AND THE REST IS GOING TO SHRINERS. An it flipped a light in my mind. Did my parents lie to me? And tell me Shriners would really COVER ALL EXPENSES.. or are my parents lying, to not make me think I put them in forever debt just to keep me alive..? So I txt my mom saying wtf does that mean. An my mom pretty much said. Shriners was Free. BUT. The catch. Is let's say my whole family was in a plane crash.. basically all the money would go to Shriners an UCSF... So I'm dyin to figure out. If my parents are lying an are low-key in forever debt with Shriners an it's all [censored] about it being "Free". Or is that the catch of things being "free" is by putting Shriners an UCSF in my parents will. In case everyone dies. Then they'd eventually get some money.. I also asked. Well happens when you both die. An it comes time for inheritance. Is Shriners gonna take half of everything we own. An leave us 3 kids with Jack [censored]. Because they didn't wanna tell us that I was a burden on them. Just to keep me alive? Also my dad had "insurance" at the time.. but obviously no mediocre [censored]in hospital like kaiser would be able to do a lung surgery on a infant with a high success rate. Which is why I ended up at Shriners also went to UCDavis. An I found out both of them had to write that up.. so people. What u think. I want the truth.. are my parents secretly paying a forever Debt with this [censored] hospital. An this is what they're doin is making parents sign over everything in they're wills.. then the parents walk around lying to there disabled kid sayin Na everythings fine. It was Free. To make us really think it was free. But in reality the parents aren't stuck with never ending debt.. I pray to God it's not like that... I [censored]in pray... My mom also said.. it's not like they just take everything once they die. Like if both my parents died. She said everything still goes to US kids. EVERYTHING. But she said IF WE ALL 5 of us DIED IN A PLANE CRASH. THENNN EVERYTHING WOULD BE PAID OUT TO SHRINERS N UCSF. No immediate family on my moms side. An my dad's side all's he got left is his brother.. that's what my mom had explained to me. If any other parents in this situation. An have to hide it from their kid. Don't hide it from me. I wanna know what's the deal behind this..

Desired outcome: Some answers as to whats "free" don't think anything is free in this world. It's coming outta someone's pocket

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M
5:29 pm EDT

Shriners Hospitals for Children Why should I donate to a grown man that's going to college and living on his own and driving

Take alex and caleb off of the comercials surely there are other children that can do these commerical alex and caleb are entirely to old tired of looking at them on tv you all can do better

This commerical of alex and caleb are shown too too many times becomes sicken what about other customers looking at tv seeing the same two adults

Over and over please change and put on different children update your commercial for 2022 not this old stuff

M harley

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little dove
US
Dec 15, 2023 12:40 am EST

Nobody is donating to any particular child and Alec and Caleb are skilled at doing these commercials. In fact they are why I started donating because they are only examples of how Shriners helps these children live as normal a life as they can. People griping about them being exploited should be ashamed. The way they show the public how and what they do to help ALL children with disabilities is amazing and needed. If you don't like it put your money elsewhere but for me I plan to continue giving so other little children are able to get the kind of care Shriners provides.

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PPar
US
Jan 23, 2023 6:20 pm EST

Well, first of all I won't donate to the Masonic Lodge [Masons}.

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Casper Smith
Tacoma, US
Jul 27, 2022 10:30 pm EDT

Hi I'm Casper Smith from Tacoma washington. Will you do me a big favor.? All these commercials about Shriners Hospital and helping children and whoever. Can you please make sure you find your own channel and keep all of your commercials on one channel so it's not interrupting me it is an inconvenience I'm tired of looking at these commercials because these motherfuckers are just another scam that I could see so get your own channel and quit using my other channels to promote your Shriners Hospital because I don't want to deal with those motherfuckers let alone look at them or hear their voices they piss me off so get your own channel get off my [censored]ing TV station [censored] you're [censored]ing stupid I hate you

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H
9:25 pm EST

Shriners Hospitals for Children Stop exploiting these kids! Guess they can't get their parents to go on air!?!

Like most who have already posted here, their commercials are annoying as F*! I have to change the channel or hit mute everytime they come on and they come on ALOT!

The one kid who sounds like a GD chipmunk needs to go find a new gig. Alec needs to move on and focus on his schooling and put all those donations to good use by being a productive tax paying citizen. Holding up a bear blanket at his age pretending to act like he's a young juvenile is just sickening.

Inhouse commercials or not, I find it interesting that they evidently can't get their parents to advocate for the hospital. The absence of this speaks volumes for me.

If they have so much $ to spend on commercials, maybe they should fire their marketing staff/ agency and start over. Hell, they might do better having these deformed kiddos standing at the street corners with a cardboard sign.

Desired outcome: STOP THE COMMERCIALS!!!!

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8:05 pm EST

Shriners Hospitals for Children Your 2 spokespersons, one who is an adult

I along with many, many others online are sick of seeing Alec and his adohable blanket, plus besides his baby talk he's an adult and many people find him creepy, especially when you show the fake video call with Caleb, and his high pitched voice and silky coached acting including the salutes turn some away, I will never donate a penny until you change these exploitation commercials! Use other kids who act natural, or Drs or nurses, and I've researched where a lot of donors money goes and most doesn't reach the sick kids and it's said Shriners is worth 5 billion dollars! I prefer to donate to ASPCA, I'm not trying to be mean I know you do help kids but these commercials upset many, many people, do a survey if you don't believe me, anyway I had to let you know this is a hot topic online and almost exclusively express these same feelings, I doubt you'll care or do anything but please prove me wrong..and get that weirdo millionaire Alec off your commercials, use a real child with a normal voice, Caleb is ridiculously embarrassing and obviously coached and used by your ad agency, these adds generate money but also hate so do what you must, I'll never give you a penny

Desired outcome: Get rid of the adult Alec and the high voiced coached Caleb

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sputum
whitman, US
Jan 01, 2024 5:44 pm EST

I agree! The agency that concocted these ads should be fired. The little ones are being paraded around, coached, and its shameful. Alec has worn out his welcome, but not sure how healthy he is for full time employment. "Ill be home for Christmas.." I'm sure there are kids with concurrent medical issues who need full time medical care, but the ones with missing limbs, or have other orthopedic issues who are otherwise functional live in the hospital? Really? Need donations to go home with their families? Also, that blanket is beyond tacky.

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Tracy37737
US
Sep 05, 2022 9:39 am EDT

Did anyone notice the commercial where they used computer graphics to create a tear streaming down on of the kids cheeks? Deception like this comes from the top. I would never trust an organization that does this. I hope someone is investigating their money management.

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Maulena Spencer
US
Feb 24, 2022 11:55 pm EST

Daily, SHC for children forces the same TV commercials on us with 2 supposedly little kids with osteogenesis imperfecta. The older one, Alec, is not actually a child but is in his 20's. The younger one, very cute, is called Caleb. Alec displays such arrogance. The little guy is excited that he just had his 13th surgery. Alec dismisses this in a sort of "so what?" manner, outdoing Caleb with his 17th surgery instead of showing compassion. In another commercial, Alec sees a video made when he was younger and brags, "Hee hee. I was really a cute little kid." It's obnoxious.

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8:36 am EST
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hi there my daughter has a broken humerus since February 2018, we tried the elastic rodding in 2018 and didn't work for her the rods came out her elbow, since then we tried a cast didn't work tried a brace that she still wears and still no correction, now been calling Shrinners to get another operation done, but never able to get a date. we are on the...

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J
1:21 pm EDT

Shriners Hospitals for Children commercials with children from shriners hospital

It shocks me how many complaints there are against the commercials the children appear in. I think the idea of exploitation is a bit much; I am surprised at how small minded these comments sound. These children, all the children who are helped have the right to be seen and to speak for themselves and other kids we don't see. We MUST SEE the bodies of children who did nothing more than being born with something missing. Those commercials show children in action, living life like a normal child. We must also be shown the possibilities of what science and technology can do "for the least if these." My final comment is to those who see negativity in these short stories... Get a Grip. Get over YOURSELF. In this case... It's not about You...

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Debbie3452
TRAIL, US
Nov 29, 2023 12:46 am EST
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Agreed! People have gotten too petty. It's a good thing to boost the ego of children and/or adults with disabilities. The world today is difficult, and I can only imagine how hard it is to face life with a disability. People lack real compassion anymore. Who cares if a kid, who has received life long treatment there, speaks for the services? It's nice to see that our donations have made a difference. He is driving, attending college and maintaining as normal a life as possible. Without Shriners, where would he be? They have been a great influence in the lives of hundreds of children.

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Explotaion Hater
US
Nov 20, 2021 8:11 pm EST

I think your missing most of our points, it's not that we aren't happy to see sick kids being helped it's the use of explotaion of a now adult in Alec who still talks about adohable blankets, it's very creepy to see him video chat with the high pitched voice of young Caleb, who is obviously been heavily coached and does those weird gestures like saluting and waving like a [censored], they strip them of diginity, and it turns off possibly tens of thousands of possible new donors like me, instead I decided to donate to ASPCA because they aren't exploiting kids

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JudyRaf
Coral Springs, US
Feb 01, 2024 5:05 pm EST

I’m not seeing the problem with Alec. Yes, he’s an adult now but was a Shriners patient as a child. Donations are going to the hospital, not Alec, as some seem to think. Alec is simply a spokesperson for them. Geez, the world has real problems and this definitely isn’t one of them.

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LuBeCo
US
Oct 21, 2021 12:57 pm EDT

Are the children paid equitable market salaries with royalties and residuals for all the commercials they're in plus the divulging their personal health information? Or are their earnings subtracted from their medical and health are costs. Also are their parents provided with stipends or payments of some sort?

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BobbieJM
Washington, US
Apr 25, 2021 3:08 am EDT
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Agreed. Yes, it might be depressing to some but the kids should be asked how they feel about it. Alex and Kaleb seem happy and proud of their role. They are useful. They are giving back to a place and people who have helped them. Where They are not made to feel ashamed of their disability. Did it not occur to you those kids might be proud of their accomplishments and progress? They have something to offer. It's doubtful they feel exploited.

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9:20 am EST

Shriners Hospitals for Children marketing and advertising

@wine is good I get where you are coming from @wine is good and I don't believe that there are any decent individuals amongst those who have shared the same sense of animosity towards this commerical who wouldn't agree on the necessity of the funding and awareness when it comes to medical and non-medical programs that provide assistance to children, and adults for that matter, who suffers from uncontrollable disabilities. Personally, I think there needs to be a much higher level of public awareness towards programs such as shriners hospital.

I speak for myself here and it is not my intention to put words in any mouths other than my own. That being said, I think there is a line in the sand with any topic or scenario regardless of intent. That line was obviously pushed way farther than what it morally acceptable. Money or lack of funding is no excuse to shove these children into the spotlight and ask them to essentially exploit themselves on national television in the efforts of paying for the care they deserve in the first place. It's as if shriners hospital is putting them to work to pay off the costs they are incurring. Blunt words, I know; however, it is very obvious that shriners is banking on human kindness as a result of thesheer pity and utter discomfort viewers feel when they watch this commerical... Or better termed, infomercial.

Do I feel bad for those kids, yes. Do I want them to receive the best care possible, of course. But please shriners hospital, where is your class and dignity? It is not ok to turn the images of the children you serve into a marketing ploy. Even the humane society portrays their animals in a more tasteful form then shriners hospital does their patients.

I have actually changed the channel or physically left the room more times than I have sat through that horrible commercial. The point of advertising is to create a level of interest and care to invoke the overall goal of, in this case, raising money to help these poor kids. Please stop showing them off as if they are your prize pumpkins at the fair. Act like a professional medical and research foundation should... Please.

On a more serious note, please help in any way possible so the quality of life of those children can be set at a much higher level.

Nico

P.S. Again, I speak for myself and apologize if I offended anyone.

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sputum
whitman, US
Jan 01, 2024 6:05 pm EST

You're much more eloquent than I am. I couldn't agree more.

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Thomas Skowronski
US
Nov 04, 2022 9:06 pm EDT

Your ads are the reason I'll change the channel,only to see your ads another 3 - or 4 channels latter it's time to leave the old and poor alone, I have had enough years of your ads it's time to hit up Trump, or Jeff bazos or that Twitter guy your killing me, not only that it's time find some other outlet to grab cash, targeting the old and poor has run it's coarse

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3:02 pm EDT
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The company has been bombarding CNN with commercials featuring sick and deformed children who are reading lines that were clearly written for adult actors. The kids, who have speech impediments, are sick or are missing limbs, have obviously been coached to work as sales people.

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Overview of Shriners Hospitals for Children complaint handling

Shriners Hospitals for Children reviews first appeared on Complaints Board on Oct 12, 2016. The latest review Shriners Hospital TV Ads was posted on Nov 16, 2023. Shriners Hospitals for Children has an average consumer rating of 1 stars from 11 reviews. Shriners Hospitals for Children has resolved 0 complaints.
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  1. Shriners Hospitals for Children Contacts

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    Pasadena, CA
    +1 (215) 430-4000
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    Philadelphia, PA
    +1 (503) 241-5090
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    Portland, OR
    +1 (916) 453-2000
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    Sacramento, CA
    +1 (801) 536-3500
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    Salt Lake City, UT
    +1 (318) 222-5704
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    Shreveport, LA
    +1 (509) 455-7844
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    Spokane, WA
    +1 (413) 787-2000
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    Springfield, MA
    +1 (314) 432-3600
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    St. Louis, MO
    +1 (813) 972-2250
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    Tampa, FL
    +1 (514) 842-4464
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    Canada, Montreal, QC
    +52 555 424 7850
    +52 555 424 7850
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    100%
    Confidence score
    Mexico
    More phone numbers
  3. Shriners Hospitals for Children emails
  4. Shriners Hospitals for Children address
    2900 Rocky Point Dr., Tampa, Florida, 33607, United States
  5. Shriners Hospitals for Children social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Shriners Hospitals for Children Category
Shriners Hospitals for Children is ranked 46 among 281 companies in the Hospitals and Clinics category

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