Shriram Properties
Reviews and Complaints

Dear [Apartment Management/Reservation Team], Crm,

I hope this email finds you well. I am writing to bring a serious matter to your attention regarding a recent property purchase that I made with your company. Regrettably, it appears that I have fallen victim to deceptive sales practices, resulting in the purchase of a unit different from what was presented to me.

On 12/3/2023, I engaged with your sales team and expressed interest in purchasing an apartment unit within Shriram properties Guduvanchery. During the sales process, I specifically inquired about the availability of units on the 4th floor and was assured that there were units available for purchase on that floor. Relying on this information, I proceeded with the purchase, only to discover later that the unit I acquired is located on the 7th floor instead.

The circumstances surrounding this incident are deeply concerning to me, as I believe I have been deliberately misled and that important information regarding the available units was intentionally concealed. This misrepresentation has resulted in a significant discrepancy and a breach of trust between your company and me as a customer.

I would like to highlight the following points of discrepancy:

Floor Location: I was unequivocally informed by your sales representative that there were available units on the 4th floor, which I specifically requested. However, upon further investigation, it became evident that the unit I purchased is situated on the 7th floor, which is not what I intended or agreed upon.

Sales Representation: The sales representative I dealt with deliberately withheld information about the unavailability of units on the 4th floor, providing false assurance that such units were indeed accessible for purchase. This deceptive practice has resulted in a significant inconvenience and disappointment.

Buyer's Expectations: The choice of the floor for my prospective apartment unit was of utmost importance to me due to personal preferences and considerations. The unit on the 7th floor fails to meet my expectations and requirements, which were explicitly expressed during the sales process.

What was the assurance given by the salesman (Robin) was that the apartment will be handed over by june.

I clearly stated my health issue and my elder son's education was based on the statment. Now I got the update as the apartment will be handed over only by October.

I demand an explanation or else I want any higher person to speak to me I have been trying to reach since a month

There is a new block available getting handed over. If possible, can I get the apartment unit there?

I insist that you take immediate action to rectify this situation. My preferred resolution would involve transferring the purchase to a unit on the 4th floor, which was originally promised and to which I agreed. I trust that your company will take the necessary steps to honor its commitments and ensure that the actual unit I purchased aligns with the representations made during the sales process.

I cannot stay on the 7th floor with a born baby. There are units available but they do sell it now.

I am asking for a change of unit

Furthermore, I expect a prompt response outlining the measures you will implement to address this issue, prevent its recurrence, and restore my confidence in your company's integrity and professionalism.

If I do not receive a satisfactory response within a reasonable timeframe, I will have no choice but to seek legal assistance to protect my rights as a buyer. However, I genuinely hope it does not come to that, as I believe in resolving matters amicably and trust that your company shares the same sentiment.

Please be aware that I have retained copies of all relevant documentation, including emails, brochures, and any other materials that can substantiate my claim. If there are additional details or evidence required to facilitate your investigation, please inform me promptly.

I anticipate your immediate attention to this matter and a swift resolution. I trust that we can resolve this situation promptly and restore my faith in your company's commitment to ethical and transparent business practices.

Please find the attachment below for your reference.

Thank you for your urgent assistance.

Yours sincerely,

Sharath J

[protected]

I am a resident of Shriram Shankari Apartments in Guduvancherry. SSPL has stopped the basic needs like Water, security, housekeeping and other services stating various reasons. This is disgusting. People here are suffering.

We are been suffering since the time we purchased the flat here. Very Very poor management and not customer centric. No value for money.

I have booked a flat on behalf of my daughter who stays in pune in shriram suhana in bangalore. At the time of booking flat they said that the flat will be facing swimming pool. However, after sale deed was executed when we went to take over possession of flat it was noticed that they have erected a huge wall before the balconies of drawng hall and bedroom blocking air and any view. This was promptly brought to the notice of sales team and also the customer care incharge of the company. They assured for redressal of complaint soon and correct the position. Despite reminders in person and by emails there is no change in the position and they even did not reply tour emails. A period of over 4 months is elapsed to this facts. Will the company take trouble to inform the correct position.

Deepak dehadrai

Shriram Properties have sold me a flat in Shriram Signia Project in Electronic City, Bangalore.
They forced me to complete the registration formalities for the flat by paying complete amount in March 2016 even when the Building did not have an electric connection.
Now they are asking me to occupy the flat but they do not have an occupancy certificate .
Construction is still going on and they are not bothered about the safety of the occupants when the construction is still on.
They have also threatened me to impose handling charges in case I do not take possession of the flat and are stating that warranty has commenced for the flat.
All this is happening when they completed the project one year beyond schedule and they have not yet paid any compensation for the delayed period as promised earlier.
This shows the unethical practices followed by them.

I have taken a property in Shriram Surabhi and have been following up with Shriram Properties for Khatha for two years now.
No. of emails sent to them has not elicited response from them.
Because of the Khatha the bank issues are getting prolonged, even after sensitising them on the same.
Their customer Serivce executive Pinky is absolutely careless and insensitive. I do not understand how the company can appoint such insensitive person to be a customer care executive.

I have purchased an apartment in Shriram Surabhi, Bengaluru and have been following up with customer care and other management officials of Shriram Properties for issuance of Khatha for last 3 years.

These people are a bunch of unprofessional guys who appears to be lowly paid and hence do not respond to the customer complaints and mails.

They keep chaning often and are least bothered about the customer issues.

Pl stay away from Shriram properties and do not fall prey to their calls and advertisements for apartments.

Sunil Walunjkar

They (www.shriprop.com) sold me a flat on 8th floor of Shristi Apartment in Blore, without the approvals the state authorities. They coolly collected all the payments till hand over date & then informed me about the problems in approval for 7 & 8 floors. Offered to refund my money & obviously I refused & asked for compensation. After prolonged negotiations, they agreed to return my payments with interest & first refusal of right to the same flat at original price, after the approvals are obtained and confirmed it in writing. But did not honor the written commitment when the approval was finally obtained, becoz the flat rate had gone up . I had raised the issue to the Shriram Group Director in Chennai & CEO in Bangalore but no use. .Currently the case is going on in Consumer Forum. They are taking childish stand that the letter from General Manager (Marketing) on company letterhead was a casual offer & not binding on company! I hope to get the justice in courts & show them the power of consumer rights!