Singapore Post (SingPost)
Reviews and Complaints

High Commission of Canada in Singapore send a ragistard letter tracking number RC692082530SG mail to Canada on 28th April still not dispatched to Canada. Please do the nessessary inquiry about the letter.A letter was posted by Canadian consulate in Singapore to Canada was missing, We try to find out by tracking number but unable to find, try to reach the singapore post could not get detailed information they just say that it is dispatched to Canada and Canadian post says that we did not received, both teh post office not taking any responsibilites.

23/05/2017 10:10
With delivery courier

Took urgent leave from work and rushed home to wait for the parcel. As it's a bulky item I don't wish to self collect if I missed it.
Waited until 5pm and no sign of delivery, I called their hotline and they assured delivery will be until 6pm, unless they've been overloaded, a next day delivery will be scheduled.

23/05/2017 19:52
Unsuccessful delivery
Courier is unsuccessful in locating address

I can view the main entrance from my apartment. At 7pm, a speedpost truck came into view and I waited for the knock. None came and I checked the tracking. Indeed, they have missed my delivery and I wasted 1/2 day leave.

23/05/2017 21:25
Received at processing facility
Courier is unsuccessful in locating address

Called up their hotline to confirm my address is correct. After taking down my phone number, postal code and unit address, I was shocked when the cso said her superior will return to me within 5-7 days.
The next morning, I did an online chat with another cso to confirm my address. Apparently, it was just a mistake. The failed delivery system was due to a high volume of delivery yesterday. He confirmed there will a delivery today.

24/05/2017 08:32
With delivery courier

Took another urgent leave to wait at home. I kept the curtains open to lookout for their truck.

24/05/2017 11:40
Unsuccessful delivery
Courier is unable to gain access to address

By refreshing the tracking website every hour and then, this status came up. I did not see any speedpost truck roll up or received any call. Called the hotline to enquire on this situation and the cso could only repeatedly say sorry. I can only collect my item the next day at the post office indicated in the failed delivery slip after 2pm. I went down to my postal box to check for delivery slip, non either. So i've wasted another half day. I arrived home from work at 8pm, went to check on the delivery slip, and still nothing.

Since the post office is only open from 8.30- 5, which is a working hour for the rest of us as well, I would have to take another half day off. I don't trust another re-delivery. And since they don't provide me a slip, that means I have to chance it at the nearby post office with my tracking number.

Singpost /speedpost is a rubbish company

I'm very mad because supposedly I should have received my acknowledgement card from ica for the renewal of passport but until now I did not received anything. I checked with ica, the card was sent 2 weeks ago. Whoever is delivering letters to woodlands 891a 2 weeks ago lost my card! Such an important card how could someone lost it... If I never call I would never found out...

SingPost delivered a parcel, which incurred GST.
However, they neglected to inform me during delivery and, instead, sent an email a few days later.

Tried to arrange for someone to collect it but their response time to emails is slow. So after a week, gave up arranging for a parcel ambassador to pick up the payment. I asked if it was possible to pay at the post office (they said yes, but gave copy/paste instructions that were not relevant to my situation, so I was still awaiting clarification).

The past two days however, SingPost sent "parcel ambassadors" anyway, without informing me beforehand.

They told the person answering the door that they were owed "$40, but never pay so long that it might be $400 now".

The "ambassador" never identified himself nor provided an invoice for the payment. He only threatened us by saying the money should be ready when he came back the next day.

Seriously, SingPost?

The postman does not know how to operate the intercom.

He correctly dials my apartment number, but the intercom only rings once and then cuts off, so I can't answer it and let him in. We play this silly game each time he comes, he rings and hangs up three times and then I have to go looking for him around the condo complex to get my package from him.

The intercom works perfectly with everyone else who uses it.

He must be pressing another button immediately after calling.

He won't let me explain this to him. He either gets angry or runs away. On his previous visit he kept shouting at me telling me that he rings but I don't answer. He won't accept that he's doing it wrong.

My address is 78 Dakota Crescent, #17-17, 399945

The package he "delivered" today is tracking number: RN035388444GB

I would like you to speak to him and next time he comes get the doorman at the condo to show him how to operate the intercom.

This is happening every time I receive a package and the postman is too stubborn to try to fix the problem. It's like he forgets every time he comes.

Please call me on [protected] to confirm that you've received this and that you have spoken to the postman. Thanks.

I have 3 items that were mailed to me on 21st April 2017, 26th April 2017 and 2nd May 2017. Up to now, I have not received any of the items. I have checked with the senders and have confirmed that my address was written correctly for all 3 items. None of the senders received a returned mail for any of the item. I have actually returned on a feedback to Singpost but no one had get back to me. I hope Singpost will check and get back to me. It is such a disappointment as I did not expect Singpost to provide this kind of service. Please get back to me at [protected]@gmail.com

Ref: Beat 6721, 3 May 2017, Bt Panjang PO
I understand that retrieval of undelivered mail is on the following day after 2pm. I also understand that mail undelivered by the local beat postman/post lady is normally available for collection before 2pm the following day. This morning I visited the BP branch around 9.40am and this young gentleman who was idle at his desk when I entered the post office (not a single customer at all at that time) told me right away that I should come after 2pm without checking as other stuffs would normally do, to see if the mail is in fact already there for collection or not.I told him that since a local beat attempted the delivery, the mail should be available, and he simply replied that it is not been scanned yet. This is a reflection of poor customer service and system inefficiency. I believe SingPost should abolish the next day after 2pm rule, which evidently shows the inefficiency of the undelivered mail collection system. In addition, the postman/lady don't even call the addressee when my mobile number is stated on the package. I actually had experienced that the mail was not available for collection even it was after 2pm the next day. Please don't push this feedback under the carpet, I let me know your corrective actions if any. Thank you.

I have ordered an item from AliExpress and tracked an item until the delivery date which was carried out by Royal Mail. They even have a proof of delivery - a signature - which is NOT mine. It seems someone else has signed for my item and this item has been released to them. I asked my immediate neighbours but none took on a delivery. Usually when the postman delivers to the neighbour he leaves a notification card explaining which neighbour etc. No such card was ever left for me.
Tracking number: RB195928042SG
Says it was delivered: 18 April 2017
My mobile: +[protected]
The item price: $6.72

The whole saga started with a failed delivery by SingPost. As claimed by SingPost Custcare, no recipient's contacts were provided to SingPost with the exception of the delivery address.
As with standard failed delivery (with no other forms of contact availability), the minimal follow-up activity would be a failed delivery notice and even this is not provided by SingPost.
Calling their call centre is not getting anywhere and email correspondences with the Custcare consultants was frustrating as they kept regurgitating SOPs without provided answers to simple questions. This is simply classic evasion!
At the point of writing, the parcel has been sent back to the shipper (without our knowing) and would now have to incur additional shipping charges to re-ship parcel to Singapore! Wonder if SingPost would pick up this shipping charge for their sloppy delivery service.
Since the Custcare consultants are not able to provide answers, we have made a 2nd request for their manager's contact details. Will await their classic replies again.

I have ordered product from ali express (ordered no. [protected]) on 28/03/2017 which status is reflecting that it is cleared from custom on 22/4/2017. but yet not recieved... I request the shipping company to make me clear that when I can expext the delivery of my product and do I need to pay shipping charges as seller has mention it is free. my shipping id no is rf447032523sg

My package remains lost in a week.Last week they told me it was already in the post office for collection but today I went to the post office and it was not there. The customer service officer dared to tell me it was in the post office after I have been to the post office and found it false. I am about to leave singapore and they should compensate for my loss because of the late of package.

I am writing with reference to my previous case (CAS-1327507-R3Y7Z8).

As stated in the case, I've posted an item out and have it returned to me a few days later. I would understand if the parcel is returned due to insufficient postage fees or the address was written incorrectly. However, I was told by the person attending my case that it was probably due to the fact that I did not indicate the 'To' and 'From' on the parcel, and thus the delivery person got confused and returned the parcel to me instead to the recipient.

After which, the person in charged sent me a link for the format of sending ordinary mail locally. However, may I ask, for the photos that I've sent in the case, where did I write it wrongly? Shouldn't it be obvious that the address underneath the stamp be the recipient (the 'To') and the address written at the back be the sender (the 'From')? The person in charged told me that I will have to pay for the postage fee again and post the item out as the stamp that was previously on the parcel can no longer be used. My question is, why do I have to pay for the postage fee once again when it is the delivery person's fault?

It is not about the additional $1.70 that I have to pay again for the parcel (even though I am a bit mad that I have to pay for the postage fee twice), it is about the fact that I wasn't given a reasonable reason for my returned parcel. Please do get back to me in this case. Thank you.

Registered parcel CH013778037US sent from US and a declared value of USD$800. Item was left outside my door while I was out of the country. I replied to the postal person do not leave the parcel outside of the door but apparently it was too late. When I came back the next day evening, the parcel is no where to be found (why would i be surprised if the parcel is left outside unattended with a label stating the content is a tablet worth USD$800). This has been going on since March 17th. After multiple emails, sent Singpost screenshots of SMS history where postal person clearly stated he/she left the parcel outside of my door, multiple phone calls, still Singpost is not able to either locate the parcel for me nor willing to issue official confirmation item is lost. I already told Singpost customer service rep that I have had bad experience with Singpost in the past, so i make sure the sender purchased insurance this time. Then if Singpost cannot locate the parcel or confirmed with the postal delivery person indeed the parcel was left outside of my door, then I can proceed to claim insurance. Despite of multiple constant follow up for almost 1 month now, parcel is still no where to be found and Singpost still not willing to issue a confirmation to me that parcel is lost. You can refer to case number CAS-1258009-Z0X3J5 for all the details and evidence.

By the way, this is not the first time I'm having issue with Singpost, last October someone send me an iPhone 8 Plus and the parcel is "lost" too except I was lucky that time after couple calls to Singpost the parcel is miraculously "found". I lodge a complaint to Singpost on Sinpost's website, as expected Singpost sent me a condescending response and close the case. Case number for that time is CAS-831567-Z0C5B8.

It seems that whenever I have a parcel of value over $200 USD, the parcel will be "lost".

Hi,

I am not sure how many letters are missing but I already have been missing quite a few letters especially like bank token replacement from UOB, credit card replacements, post card from my Antarctica trip.

I have to reapply to the bank again to re-issue these to me.

I do understand that few of my neighbors are also encountering this issue.
Pls. look into this ASAP.

Name : Lim Hee Thye
Address : 27, Miltonia Close, #12-14, S(768061).
Email : bernard.ht.[protected]@gmail.com

I had a parcel to collect at teban garden pop station. Parcel number CJ00001917994
My mother in law who is in her 60s help me to collect as I m working. She first approached the counter staff who direct her to the pop station. She did not know how to use the pop station. Despite the instructions given to her by me via phone. So she approached the counter staff a Chinese gentleman who gave her verbal instructions. Despite that she was still having problem. She kept asking for help few times but the staff did not come out to help her. I was on the line with her and got frustrated with the staff who refused to come and help. Finally my mil manage to get him to help her. I am very disappointed with the service. No initiative taken to help the customer. Pls do get back to me.

With reference to previous cases cas-1001113-r1q9z8] crm:[protected].

I have feedback many times of the post service issues and there is no improvement. i reported lost of letters and also i have been receiving letters that not belong to my address!
In feb2017, i am expecting to receive the medical report and been following up with the clinic but was not delivered for more than 3 weeks. and i have to call the clinic to send via email. the report just did not delivere to my address.
On 3 april 2017, i received 2 letters that are not belong to my address. this is not the first time i received letters that not belong to my address. since regularly i received letters that not supposed to deliver to my address and this is evidence that my letters could have been delivered to someone else. refer to attached photos. one for lentor green and 2nd one for lentor place

This month a few of the letter from bank and SP have been not delivered to my address.
Check with the senders that they post out the letter in end of February, 2017
Couple of times this have happened.
Beside that we also received letters not attention to our address
It may be due to the sorting of the letters wrongly by singpost staffs and the letter may have sent out to wrong address.
All this mistakes have causes us inconvenience and pay penalties from the banks.
Please look into this matter seriously.

Sent a parcel to Hong Kong via Singpost's Speedpost. Supposed to reach the recipient within 7 working days. But 3 weeks later, for some strange reasons, I was told that the parcel is still at the destination's Post Office. Contacted Singpost customer service via email and was told to get the recipient to collect instead! How ridiculous.

Morever, this is very frustrating for me as Singpost did not even notify me of delivery failure.

Dear Customer Service,
I am expecting the parcel with the tracking number: CO983766503RO. The parcel was sent from Romania to Singapore on the 17th of February and reached Singapore on the 9th of March - according to your own tracking records.
Today is the 26th of March, that is 17 days later and the parcel hasn't been yet delivered to me nor I received a formal notification regarding collecting the parcel.
I called several times the customers services located in India and each time I was told to wait another 2-3 more working days while they would solve the problem. In the meantime, I received emails documenting my complain and requesting absurdly to declare the contains of the package as well as to send a picture of the parcel I haven't received (!) . I am wondering if they understand that I am the recipient and NOT the parcel sender . A phone call with my family however, reveled that the package content doesn't not contain electronics nor liquids - as prohibited items - to justify this huge delay and failure of service .
My question is what explanation you have for this absolute miserable service and customer care for which people pay a lot of money ?!

I received a neighbour's mail in my mailbox today. For the past 5 years this has happened more than 5 times but usually I will just dutifully place the wrongly sent mail to the returned mail box but now I wonder what if the mails have fallen into the hands of dishonest people who would actually open the mails? Most of the time, these mails are marked private and confidential. I hope Singapore Post will look into this because like I've said, this is not the first time it has happened. The area I'm complaining about is the Flora Drive area.