Pos Malaysia
Reviews and Complaints

Our company is a consulting engineers firm located at Jalan Tandop Utama 1, Taman Sri Tandop 05400 Alor Setar, Kedah area. Since May 2023 until now, we noticed the mail delivery service for our area has been inconsistence.

Very often, mails from government department and bank were not delivered and we have to collect duplicate copy from the government offices and the bank as important documents were contained in the mail.

To confirm the non delivery of mail sent to us, we have checked with the government officer & confirmed that the mails had been sent to us. As for the bank, bank officer had also confirmed that statement has been sent to us monthly.

Lately, it become unbearable to us as we have not get our mails for more than three months already.

My address is 176, Jalan Kesidang 2/9, Kampung Lapan, Bacang, 75200 Melaka.

However, letter from 172, Jalan Kesidang 2/15, Kampung Lapan, Bacang, 75200 Melaka keep appeared in my mail box.

Your postman not only get to wrong lot but also not getting to the correct Jalan. Please make sure your postman are competent before you send them out.

Please send someone to collect back the wrong sent letter!

I am deeply frustrated to receive a notification stating that my parcel, with tracking number PL770916548048, couldn't be delivered due to the reason "Delivery was not possible as recipient was unknown to occupants at the premises," when in fact, they could’ve called me to ask for my confirmation. I demand a genuine explanation for this misinformation, and prompt delivery of my parcel within the initially promised timeframe. This incident has caused substantial inconvenience, and I expect Pos Laju to rectify this situation urgently. Thank you.

I have post card send from Europe when i travel to there, but my stamp been tear by the postman, this is my collection, i spend time and money travel to Europe and spend time to find post office for the post card, how can this happen, this is unrespect and really ridiculous. Special mention, my friend send to Penang and I'm send to Selangor at same time, and we both face same situation, how can it happened !?

its really destroy this travel memories...

Dear Sir,

My letters with home address not being sent to address but sent to nearby office. The office just kept the letters for months.

2. I tried calling pos malaysia bentong at [protected] , this no i obtained from the internet, but nobody answer the ringing tone.

3. My name is rosli ismail at [protected].

Please find out why the postman dont sent my letters to the stated address.

Saya telah menerima satu panggilan pada 21 /ogos /2023 jam 10 lebih daripada salah seorang pekerja poslaju mengenai pengesahan maklumat alamat saya. Semasa bercakap dengan saya, pekerja itu telah meninggikan suaranya dan bercakap dengan nadar yang kasar. Kesalahan alamat itu bukan ditulis oleh saya tetapi pihak ktiga, tetapi beliau tetap menegakkan itu adalah salah saya. Saya ingin menyatakan disini sila betulkan dulu etika dan adab pekerja anda bila bercakap dengan customer. Imeg poslaju akan terus tercalar sekiranya pihak pos malaysia terus membiarkan perkara ini terjadi. Sila ambil tindakan yang wajar untuk mengajar kakitangan anda mengenai adab apabila bercakap dengan customer. Tiada adab !

I want to report about a rude service courier. The dispatcher speaks rudely and there is an element of threatening me.. He told me to take my own parcel at Poslaju because I wasn't home. I was still working when he delivered the goods and I told him to put the parcel on the doorstep alone but he was angry and said I was rude.. he also said he want to see me.. i cant back home because still at work.. he speaks so rude!

PL923355124174

Saya ada post satu barang, dah lekat sticker barang mudah pecah. Sebelum serah dkt pos laju barang dlam keadaan baik.. Tapi saya dapat call untuk pickup semula barang tu.. Selepas saya cek, barang saya pecah dan kotak juga kemek.. Saya bayar duit postage tapi kenapa barang saya jadi macam tu? Dh lekat barang mudah pecah, tapi kenapa pecah jgak? Tolong lah buat kerja dgn betul.. Yaa saya tau bukan barang saya seorang kna handle, klau dah lekat sticker tu tlong lh hati”.. Saya post hari selasa tapi khamis dapat call macam ni.. Macam ni ka buat keja? Pos malaysia sega raub, tlong alert sikit lepas ny

Hi,

I am Debbie. My tracking number is

RT182135092SG

I am highly frustrated right now, today when i got to know that my parcel was here on the 22/6 they did NOT give me a call. They did not send me an email. They did not give me a text. I had to reach out to them myself today. They said because no one was at the address on the day. Tell me how would they know i was not at the address on 22/6? It is a condominium. Should’nt they give me a call when they are here instead of assuming i wasnt at the guard house so they take it as no one was at the address?

And theres nothing you guys could do but ASK someone else to pick up the package on behalf of me for ME asap because I couldn’t make it there.

I don’t see how this is FAIR.

Please can you do something about this?

I purchased gifts from an online domestic seller and they used POSLAJU to ship it out. It has been over 1 week and I have yet to receive my domestic parcel. The seller has contacted POSLAJU for me and they said it will be delivered by next week. Due to some fixed arrangements in my delivery location and where I am stationed, this delay for more than 1 week has caused me to not be able to collect this parcel until August (right now it is June). I have made arrangements for my gifts. The people I will be passing them to will be going overseas for a long period of time after I can collect the parcel. My arrangements are all gone due to POSLAJU’s delivery.

PE001973630MY

Tracking number EP992471365US - I was notified that Pos Laju as unable to deliver today at 4.10pm as the addressee was not available. This is simply not true. I have two staff at the house 8am to 6pm, I was home also and we have CCTV of the front gate and area showing no delivery was attempted. We have a number of deliveries a day and Pos Laju is not being honest with its customers.

I realised the information captured in Pos Malaysia Parcel Tracking System is incorrect with regard to my Parcel bearing tracking no. LV744397845US. I was at my residence during the purported delivery attempt but the information captured in your system as if I wasn't home. This is not the first time I encountered such situation and based on my past experience, majority of my parcels that went through Wangsa Maju Parcel Hub had ended up some kind of delivery issues. Please contact me directly at this no. 011 [protected] as I would like to reveal a more shocking practices by the staff at your Wangsa Maju branch.

The parcel should be self-collection however Poslaju sent back to sender without any notice.

I have checked with their staff when and where can I collect the parcel and she have told us that parcel can only be collected after updated in Poslaju platform. Parcel only ready for collection on 25/4 which stated in Poslaju website but they arranged to send back to sender on 27/4. When checking with online chat customer service, all staffs asked to check with the sender instead of providing any assistance. Poor customer service.

I have placed an online order with details below and supplier provide the shipment tracking no. LP612868069CN.

Name:Low Thian Seong

Address: 16 Lorong Selesa 3,

Taman Selesa. Alma.

14000. Bukit Mertajam.

Penang.

Currently the tracking no. shown the parcel already delivered on 13 April. I haven't received the parcel because it shown the parcel was delivered to somewhere at Kuantan area.

Live chat shown my ticket no. is 2023167 and have been resolve on 02 May 2023 but I haven't received any updates in my email ([protected]@gmail.com)

April 27 - My parcel was not delivered and a line said no one was there to receive the parcel. Checked with the operator and he said no address. I clarified and found it weird that there is no delivery address.

April 28 - Checked with Poslaju again and they told me to collect my parcel from the office. I called them to ask why, and they said they have my address since the beginning. So, they lied about not having my address yesterday and now make me go all the way to KL to collect the parcel while I was working in Selangor. May I know why is this happening?

You have my address, so deliver it now.

Hii.. Ur deliver rider nvr arrived to my house for deliver my shoppe parcel.. But give feedback that (delivery was not possible as recipient was unknown to occupants at the premises) wat nonsense tis.. The same day I received other parcel from abx, why post raju can't deliver. If others like ninja or j&t can deliver parcel until 9pm. Why post laju can't.. I give tis feedback cos tis not 1st time, tis 3rd time I f problems from post laju.. Pls check and take action.. I'm from johor bahru

I sent a registered parcel to my mum from Austria on 4.4.2023. Reference number CA922023025AT.

Upon receipt, my mum found the box has been cut opened on the side. And the items were ransacked inside the box in a messy state. Thankfully nothing were missing but it's such a disappointed experience because the Post Office staff is so dishonest and a bad reputation to our Country.

How can there be no control and the operation team could allow such a thing to happen.

Hi,

Alishah here. Yesterday (11 April at 10:32am) Poslaju staff whatsapped me mentioned that my parcel are faulty due to rat bite.

I asked him to open my parcel and they mentioned it’s cookies from my friend at Johor. One container is okay and another container is fault. He asked me whether want to accept as they will send to me if i wish to accept. I refused to accept. And they will return to my friend.

Please refund all the losts!

Do not hesitate to contact me via email at [protected]@gmail.com or call me at [protected]