Six Flags Entertainment
Reviews and Complaints

Today, 4/8/17, I went to the park with my aunt and my eight-year-old cousin. We had a pretty decent day, no long lines, good food, etc, until the very end. My cousin went on the bumper cars, was hit pretty hard, and the seatbelt dug into his neck a bit. No big deal, it was an accident, no one's fault really. My aunt decided to take him to the First Aid Station to get the scratch looked at and cleaned and maybe get some ice. She turned to me and asked, "Do you know where it is?". I go to the park a lot more than she did, and had been the designated leader all day, but now I was at a loss. I had no idea where the First Aid Station was. You'd think that was a good thing as it means me or someone I was with had never been hurt at the park before, but I'm sure you can see the problems with it.
We started walking towards the fountain, as we assumed it would be somewhere there in the center of the park, and flagged down an employee who was sweeping the ground to ask us where it was. His response was, "Um..., well, it's..." he looked around desperately before the answer came to him, "It's behind Rita's". We said thank you and started walking before we realized we had no idea where Rita's was. We figured once again that it had to be in the direction of the fountain. Then I made the mistake of deciding to split off from them. I knew we'd be leaving after going to the First Aid Station, so as we passed the Coke shop, I said I wanted to get a refill and I would catch up to them.
I got my refill and went back out, walked to the fountain, looked around, and realized I really had no idea where Rita's was. So, I flagged down another employee and asked if he could point me towards the First Aid Station. He looked around totally lost, racking his brain for the location of what you'd think would be a building every employee should be able to point to with their eyes closed no matter where they are in the park. He asked if I knew where the Flask Pass station was and I, being the observant person that I am, pointed to the building with the Flash Pass symbol just behind him (in front of the Joker) and he said: "Not that one". I've never gotten a Flash Pass, so I had no idea (and still don't). He pulled a map from his apron and started searching it frantically for a good two minutes. Then a third employee, apparently sensing his distress, came over and asked if she could help.
I smiled at her sweetly and said, "Can you tell me where the First Aid Station is?". She said it was over on the Boardwalk. When I said, "The area in front of Superman and Green Lantern, " she said not really. She then grabbed the map and actually managed to point out to me where it was, roughly, because she actually knew where it was. But she still had been unable to give me any concrete verbal directions. So I went on my way, now having at least some idea where it was.
I got passed the carousel and looked at the area in front of me. There was a corner that might have been it diagonally to the right of me, and another much farther down directly in front of me. I was absolutely clueless. So, I approached a fourth employee, this time a game booth attendant. I was pretty sure it was directly in front of me, but I wanted to make sure and also wanted to see if she actually knew. I asked her where the First Aid Station was and she, as the two men before her, looked around as if she was either surprised it wasn't right there or had no idea where she was. She finally pointed vaguely ahead of me and said "See that woman in the navy blue shirt? Ask her, ". And turned away.
I barely spotted the woman she'd pointed to as she began walking away, and I made to follow her. I lost her for a moment, turned around and spotted her beginning to go back the way we had come. I looked around trying to decide if it was worth it to bother her when I finally caught sight of a First Aid sign. I followed the signs into a corner of the park I had no idea existed to a building that couldn't be seen from anywhere else in the park. When I walked in my aunt said she was glad I found them. I replied, " Yeah, after I asked four different employees for directions and not one of them could give me much help." The doctor/nurse (not sure what her actual title is) looked at me and said, "They cover that in basic training".
I've been a Season Pass holder since 2012. I can't remember the last time I went to Great Adventure less than four times during the summer. For the most part, I know the park better than I know my own neighborhood. But I had no idea where the First Aid Station was, could not find it one a map, and am frankly appalled that Four different employees failed to be able to give me directions.

I have 5 season passes and I have been trying to cancel them for over 1 months to no avail. I can never ever get anyone to speak to, it's like sending the fool a little further. I try to cancel on line but it only allows you to cancel your membership not your season pass. So now I am left with no choice but to cancel my credit card. Shame on you Six Flags. You had no problems finding me when you were to draft my account and the funds weren't available. You called morning, noon and night. Now when I am trying to cancel you just don't answer. How crooked is that? PLEASE don't ever get season passes because you can never ever get OUT!

On August 27, myself and a group 6 friends arrived at great adventure approximately 10:11 am. We waited in the security line for approximately 20 mins. We proceeded through the line and then presented our bags for inspection by staff security Lorraine. One female member of the group had a bottle of perfume. Lorraine told her she has three options. Place item in a locker, place item in the vehicle she came in, or throw item out. She opted for a locker. At that time Lorraine informed her to exit the security check point to another line where she can rent a locker. My friend, upon stepping back over the chain, next to the detector asked a supervisor, staff member Colleen where are the lockers. She was told she needs to go to the very back of the line again. A line of at least 300 person! I complained to colleen that her security did not explain she has to go to the very back all over again just to get a locker. The supervisor said I'm sure my staff explained. I went back and asked Ms. Lorraine did she explain this to my friend. She said, no, I assumed she knows this, it's common sense. I then went back to the supervisor Ms. Colleen and told her, go ask your staff. She just said she didn't inform the young lady. The supervisor said, well I can't do anything about it anyways. I said, you're the supervisor. The definition of your position means you can make decisions that are fair and just. Your employee didn't do her job fully so you can direct my friend to go straight to the lockers since we've already waited 20 mins to get through the line. She refused to assist in good faith. The rest of the group sat on the side almost another hour till our friend got back in. We were all in very bad moods and didn't much enjoy the rest of day. This is how staff here treat its guest who's ticket and food purchases pay their salaries?

i was at your park in georgia today with my 6 year old son. we got there 1015 and left at about 230 so my son could get his water clothes from the car. we returned thru the re-entry line and i was told i could not enter because of my socks. when i asked why i was told that i should have read your policy befor hand so i then asked to speak to a manager. i was immediatly greeted by a front gate supervisor who told me the same thing and showed me a paper with the guidelines which i honestly still didnt see any which would apply. so i then asked if i could roll my socks down into my shoe i was told no again so i then said i would like my money back then i was again told no. i started to get very frusterated at this point and more security started coming up to me and my son. i then asked my son out loud did he think my socks were offensive now this is a 6 year old boy he replied no. i then said i know somewhere here sells socks i will simply buy some socks they directed and followed me as if i was a criminal or something thus making me very uncomfortable and unhappy. i get in the store and finally find some batman socks and befor i could go to the check out counter here comes a cobb county police officer. he said the problem between you and six flags is between them and you but i can detain you for disorderly conduct. i laughed in sarcasm at the officer which he did not seem to like and asked him and the security was it that serious. the officer replied yes and i said look at the look on my son face i hope you remember him and his face of being unhappy n confused of why his dad had to go thru all this simply just trying to take him back in the park to the water park. i am very unhappy with this whole experience i am not from georgia and have traveled from maryland to come to your park and to see family and i have to leave my son with a memory like this :(

I am trying to cancel one season pass (4) for Six Flags and keep getting the run around. I can not talk to a live person on hold for more then 45 mins. When I DID finally talk to live person they did not and could not help me because they did not know anything. I can not afford to pay for 2 sets of season passes (4 each) for 12 months when a season pass should last for the season of the park.which closes in October. I am very out raged at their practices to get my money. I have had season tickets for 3 years at Six flags. I always paid for monthly passes until the pass was paid off. Now I see that Six Flags except me to paid double. I renewed my seasons pass for this year not knowing that I was still paying for the passes from last year. SO now I am paying for seasons passes twice monthly. I think this is a big rip off that they do not inform the pass holder of the change in their policies that you do not have to get new passes or pay for new passes each year. Last year I did not sign up for continuing payments. So how can they(six Flags) bill my credit card for 12 months. Also I am not going to pay twice for seasons passes. I want a full refund on one of the accounts. my account numbers are [protected] and [protected]. I need answers and a refund.

Six Flags Over Georgia says on their website that Fright Fest is included in your season pass purchase, What they failed to tell you is that you may go during Fright Fest but have to pay an extra $20.00 per person if you want to experience any of the Main Fright Fest attractions. I have always purchased season passes while living in other states and have never encountered such blatant false advertisement. We have always been able to enjoy the full Fright Fest experience at other Six Flags Parks with our Season Passes. Do not be fooled, they lie and have no problem misleading you into buying passes. I will not be purchasing tickets again to this park

Six Flags Corporate Office,
On Sunday August 26th, 20102 at approx 5:30 pm, my family and I were heading into the souvenir store at Six Flags Vallejo. My 5 year old son kept walking straight towards the exit, my husband noticed immediately but my 5 year old son, who is Autistic always wants to race his brother. My husband was yelling for him to stop as he chased after him. Anyone knows how fast children and that the exit is not far from the store knows that it doesn’t take long for a child to run away. The gate attendant Michael heard my husband calling my son’s name but let my 5 year old OUT THE GATE! So when my son stopped outside the gate, my husband tried to get my son back in the park and Michael refused stating that he didn’t have a stamp.
First of all, Michael never stopped my son to ask him for one. Second, Michael should have NEVER let my child, or any child out that gate without making sure they were accompanied by a parent. Third, to not let him back in the park when he was the one that let him out the turnstiles? This was not a busy time at the gate. My husband had to leave the park to get my son and could not contact me, which I was in the souvenir store in line with my other son. I had the season passes in my purse and no cell phone for him to contact me.
When I got to the gate and found out what happened, I was furious! I politely went to the entrance and asked to speak with a manager, I was told I would have to EXIT the park, go to the guest relations line, wait in line and a manager would speak to me. I asked them to have a manager ready. After waiting in line, the lady at the front refused to get a manager. I told her this was not a situation that I wanted handled by a non-supervisor. She came back and again refused to get a manager. At this point I am beyond upset, because if my son had not stopped outside the turnstiles or it had been someone else’s child they would be just as upset. I was told by your supervisor Jamie that I was a BAD parent and that it is my fault that I didn’t watch my son. I’d like to understand how it is my fault that your staff let my son out the gate when my husband was yelling for him? He is special needs and had he been like the many other lost children in the park today, he may have never been seen again.
I do not understand how it is your policies and procedures to tell someone that they are a bad parent and at fault for chasing after their child. I had assumed my husband had my son waiting outside the store for me as he likes to touch things since he is autistic. All your staff had to do was tell him he couldn’t go out and he would have waited for his dad.
After I’m already upset, crying and raising my voice because your staff calls me a bad parent, not only does your GUEST SERVICES staff call me a bad parent and tell me it’s my fault but your on duty officer Buttomly calls me a bad parent as well and tells me I should have been watching him! My husband was chasing after him, I don’t see how that’s bad parenting. I can not believe that your OFFICER would tell me I am a bad parent! At least I care enough to complain that your staff is not properly trained in safety procedures and then Officer proceeds to tell me that I’m crazy because I’m angry about the situation and that no one will get me a manager to speak with. Not one person apologized for the situation. Not one person understood the dangers of the situation. Does Six Flags not care about it’s patrons? What if a man was carrying a child out of the park kicking and screaming, would your staff let that person out? I’m sure Michael would have. And then to NOT let my son back in?
I am beyond upset, angry and dissatisfied by your companies lack of ethics but also it’s procedures and morals. How dare your company allow a child, who is obviously be chased down by a parent, out the gate and then NOT let them back in to be with their parents? I’m not even as upset at the fact that they wouldn’t let my son back in, I’m upset that your staff would let him out of the park in the first place. I never said one derogatory word to your staff, I raised my voice, yes, I cried, yes. The situation was left un-resolved and I was talked to rudely. If any of your staff were even old enough to have children they would empathize, they would be able to empathize if they had a special needs child and would obviously be upset about the situation.
What’s even worse is that there wasn’t a single manager on duty to talk to. Not one. I was refused an apology, I was polite until I was refused a manager and sadly all it would have taken is “Mam, we apologize that it happened, we will be sure to train our staff in the future and we promise we will make our best efforts to make sure it never happens again.” I expect that, that is too much to ask for from your undertrained staff.
Regretfully,

My family and I were in town for an event and decided after the 4 1/2 drive that a day of fun at Six Flags St. Louis was just what the dr ordered. We arrived approximately 3pm and then a thunderstorm approached. The park was essentially closed (all rides were closed). We got in our car and headed to the hotel due to the storm. We thought we would go back later but the storm became worse and the park officially closed. I called back to customer relations to see if we could get a rain check (since the park had closed and not due to anything we did). I was informed because I left voluntarily rather than being kicked out that I get nothing. We paid $50 for 2 1/2 hours of entertainment. The lack of 'service' I received is nothing short of appalling. I am in client relations and would do anything and everything to win a customer back for repeat business. I would like to see Six Flags offer 5 vouchers for my family and myself. You can reach me at paula.[protected]@yahoo.com if you would like a repeat customer.

An employee took my bag from me saying I was not able to take it on the ride, even though this ride did NOT go upside down or sideways and I had taken it with me on rides that did without problems. When I got off the ride the bag was gone and she acted like she had never seen me before. In the lost and found line the lady behind me had her stuff stolen from the same ride, and our friend who went the week before had a phone stolen from yet the same ride. The Rattler apparently from what the security staff told us is the longest ride in the park and has no cameras since it is older. Since my bag was in the employees care, custody and control I believe the park is liable. They don't even seem to be looking into it. Too many things make it seem like an inside job. All they want to offer me is 5 tickets to return, like we'd go back.

My aunt and I were spreading some time together at Six Flags, Over Georgia, and we went to ride the Daholonega Mine TRAIN, turns out it was a roller coaster. I had my camera, with my vacation pictures on it, in my pocket to take pictures on the TRAIN ride. It come out of my pocket on one of the hills, which wasn't supposed to be a mini roller-coaster, and 1 of the the 2 men that we asked for help was very rude. I will NEVER go back!

Me and my friends had went to the amusment park yesterday on a class trip. While walking through the park, we saw a game where you have to climb a ladder to the very end without falling. We decided to try it out. But I was not allowed. The woman running the game (unkown person) would not let me on because I had half my righ arm lost at birth. She said that I wouldn't be able to do it. But that is the point of amusment park games. Not winning anything, and just having fun. It's not like I didn't have any money either. I had enough but was 'unable'. So I simply watched as my friends tried. And not one of them made it to the end. Even with two hands.

My family and I visited the park yesterday, April 10th. I have been a guest numerous times my entire life. As both of my children are finally able to begin to enjoy the coasters, we brought them for a visit. I cannot begin to tell you how very disappointed we were to find that most of the rides we wanted to enjoy were either closed or experiencing "technical difficulties. Upon arrival, we headed to the Ga Cyclone, only to be told it wasn't running. We then headed to Acrophobia, to again be told it was “not running at this time.” This was to be the standard response for the day. To highlight our experiences I will just list them here.
Georgia Cyclone :not running
Acrophobia: not running
Thunder River: In line and heard a LOUD POP and again told :please wait in line, we are experiencing technical issues.
Dahlonega Mine Train: Train stopped suddenly and we were once again told to wait as it would be up and running again soon. We waited, then decided to come back later. It was closed.
Sky Buckets: waited in line for 15 minutes before the music stopped and the emergency lights blinked and we were told to exit as the ride was experiencing a power outage.
Log Jamboree: went to ride it, it was closed
The Georgia Scorcher: ride was broken.

A few people and I decided to take a trip to Six Flags on August 8, 2010. Once we had our tickets scan a friend of mine needed her bag checked while she gathered all the children together. I did a favor my taking the bag up to the table where the guy was searching. This lady from no where accuse me of cutting in front of her and she aggressively shoved and cursed at me right in front of the security guard. Once I defended myself by asking her not to shove me while at the same time using profanity as well.The security guard points me out and tells me to leave. Now remind you that I never made it passed the bag check area. Not only did he not kick this other lady out that initially started the argument, but he refuse to refund my money as well. I don't think that it's ethically for Six Flags Great America in Gurnee, IL to keep my money if I didn't have a chance to enter the park. Honestly, they stole my money for parking and for tickets because I wasn't in the park for no more than 2 minutes. I drove 2 hours to Great America just to park for 10 minutes then leave. All I ask for is a refund and they won't give it to me.

I am writing to complain guest relations employees in the six flags great adventure theme park who worked on sunday, august 8th 2010 at 2:00pm. I went to the guest relations to inquire about a discrepancy concerning tickets I purchased online. On the six flags website, I purchased tickets for both the great adventure theme park and the wild safari park, paying an additional $40 for my whole family. However, I was confused about transportation between the two parks. Upon calling your 1-800 number, I was told by a representative that a shuttle bus in great adventure would take us to the wild safari. Today, my family and I went to the park; upon reaching the wild safari shuttle site, we were told that our tickets were invalid for this bus, and that we would have to use our own car. This was not explained to us upon calling the day before. The employee advised us to go to guest relations and speak to one of them. I reached the booth and began explaining my situation to guest relations representative. She refused to listen or help me in any way, and responded "there is nothing we can do" in a rude and condescending manner. I became very agitated with this extremely inappropriate response from a customer relations employee and asked to speak to the manager. The manger, who was equally unhelpful, told me that I would need to use my car, despite my several attempts to explain that I was misinformed via the phone. He refused to acknowledge that the problem was misguidance on six flags' part, and would not refund me my money or allow me to use the shuttle bus that they had without having to pay another $40.00. I ripped up my ticket and handed it on the counter. The first guest relations representative came from behind him and slammed the communication window shut in my face. I was absolutely outraged, and tapped on the window repeatedly, asking for her name.in response, she lowered the blinds so that I could not see her. Thankfully, my husband saw her name, enabling me to write this report. After this whole fiasco, a security woman appeared behind me and told me that I would have to be escorted out of the park. I did not use any profanity. I did not confront or threaten any employees, making this dramatic notion completely unnecessary. I felt like I was being subjugated for merely attempting to remedy an issue. Your customer service employees made absolutely no effort to assist me in any way, were extremely rude and inappropriate, and threw me out of the park for absolutely no valid reason; I felt like I was being disposed of because they did not want to deal with me. I will never, ever, return to six flags park again, and I will try to coummincate this information so other customers would not get ripped off. I am absolutely offended and enraged by this blatant disrespect and lack of courtesy.

We were at Six Flags St. Louis on 7/26. During the course of the day, we went to purchase an Icee from one of the park's kiosks. The sign at the kiosk very clearly stated that the size we were interested in purchasing was $5.99 for a refillable souvenir cup. We went up to the kiosk and asked for the Icee. The man behind the kiosk held up the cup and said "this size?" We said yes, and he said "I know the sign says these are $5.99, but they are really $6.99." Naturally, this was off-putting. We told the man behind the counter we would only pay the posted price, as we would expect to at any establishment. He refused to sell the Icee to us for the posted price. When we asked to see a supervisor, he just looked kind of confused. At that point, though a supervisor happened upon the scene, and we re-stated our issue - the sign very clearly stated the Icee was $5.99, and that was what we would pay. The supervisor also refused, telling us "all of my employees know to charge $6.99." When we pressed the issue that, if they are all aware of this price, why does the sign state a completely different price, she responded that "we don't have the authority to change the sign." But they have the authority to change the price? How does that even make sense. At this point, we pointed out that advertising an item for one price and refusing to sell it for that price was a form of consumer fraud. She shrugged it off, without responding, and she steadfastly refused to sell the item for the advertised price. We walked away without buying the item, although I did take a picture of the sign that clearly states the price.

It's irritating to spend as much money as it costs to get in the park, parking, meals, etc, and not even be able to rely on the already high price posted for an item you are trying to buy your child. If I go into say, a Target store, and I pick up an item marked $5.99 on the shelf, only to have that item ring up for $1 more, they fix it. And without arguing. Not only is it just common sense good customer service, but they understand that you cannot post signs or tags saying an item is one price and then refuse to honor the posted price.

I did email Six Flags from my phone while still in the park, and the response I received was that they would review pricing with their employees.

I would urge anyone visiting their parks to not agree to pay more than the advertised price for any item. If no one lets them get away with it, they will have to be more honest and upfront in their business practices.

Whenever i go to sixflags, i recieve a RAP pass for a disabiloity i have, i am a teenager and after being given a wating time, i will come back and be told to wait, but i will watch adult RAP pass holders get on a ride numerous times before me, i have had to remind workers time and time againg that i am waiting and my time was over 10 minutes ago before they finally agree to sit me in the back and wont even listen to my complaint. I love six flags but there customer service is horribe, at least at the one in gurnee mills illionois.