Skagen’s earns a 1.2-star rating from 46 reviews, showing that the majority of watch enthusiasts are dissatisfied with their timepieces.
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quality/service
My. Wife bought me a Skagen watch last September at JFK airport. It was given to me at Christmas, by the end of February it had stopped, I only wore it for three weekends. Tried to get information online (no instructions with watch) just get told, 1 it might be the battery, 2, it might be the movement. Either case, send it off, they will advise me of the cost and repairs will take 4 to 6 weeks. That's longer than the watch worked for! DONT BUY A SKAGEN
new watch stopped working after a couple of hours
I purchased a Skagen watch yesterday from Helios, a subsidiary of Titan Industries. The watch stopped working after a few hours. I took it to the store and they asked me to go tho the service center. They changed the battery. After a few hours it stopped working again. So it was not the battery. The watch is defective. So why does Skagen sell defective watches? I want the watch replaced or my money back.
armband
Skagen armbands.
of all the watches i have ever had from cheap to expensive Skagen is the worst when it comes to the armband.
i hope someone pays attention to this for a watch that costs about 119 euro is all fine except in less than a year the armband starts to self destroy.
to make matters worst to get it exchanged you pay 39 euros, plus labor. that is ridiculous. never again i hope your store passes the comments to the watch maker.
and no, no swimming or did i ever took a shower with it.
i have read in other forums the same. to me is a money making machine ad infinitum.
to bad since i really like the looks and simplicity of the watch. totally out of proportion, usage, and price repairs.
never again.
Dear Sir/Madam
I'm sorry to bother You but I have not received my item and this company supplied not valid email address so I can not contact them
order number:[protected]-Women's Printed Canvas Tote-Medium Brown
Kind regards
Lyudmila Pavlova
customer service
I bought a Skagen watch over a year ago. It's been great, but the band needs to be replaced. It's a special type of band that I can't find anywhere. I went to the Skagen website and was a little surprised to discover that if I wanted a replacement, I had to print out a form and mail it in. Oh well, I did, and never heard anything. Three months passed and no watchband, no contact, NOTHING.
I emailed them about this and asked what my options were and I have yet to receive a reply.
BUYER BEWARE! It's a good watch but I cannot wear it with the band looking tacky. What a shame. I will never buy another watch from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Very poor quality, hour markers fell off and crystal broken for no apparent reason! RUBBISH!
poor quality & customer service
I used to be a Skagen fan. 3 days ago, I bought another Skagen watch. When I tried to put it on for the first time at home, it accidentally dropped to the floor, something not uncommon as it was difficult to hold onto the ends of the band with the weight of the watch on the other side. To my surprise, the surface of the watch immediately cracked:
1). I have owned a lot of watches and dropped each of them mulitple times in the past. None never cracked on the surface.
2). There was no mentioning by the sales clerk in the store nor in the Skagen manual that this particular model is made of a fragile material. If it is fragile, there should be a warning statement. To my ignorance, I never knew that the outer surface of a watch could be made of a fragile material. I consider myself a regular consumer. If I did not know, how about others?! Are we supposed to try to think of ways 24/7 to protect our watch from being damaged?!
3). How could a watch, which is something that stays with you all day, which can easily be hit, which sees wear and tear, to be made of a brittle material?! Isn't it also a safety concern?
I called Skagen and spoke with two representatives who were supposed to be the designated people to handle consumer complaints. I would like to complain about the fragility of the watch and understand what could be done. The repair cost plus shipping quoted by them is 1/2 cost of the watch because they said breakage of crystal was not covered! A hefty bill to be paid. As for the customer service, it was one of the most unprofessional treatments that I have ever experienced. Instead of patiently listening to the customer and trying to alleviate the situation, they at times spoke louder than you, they cut you off, they made comments such as, "Our manual did say it's made of crystal (which is not entirely true. There was only general statements for all of their different watches on the manual, no specifics to the particular watch I bought); "You have basically made a mistake and not taking your own responsibility! (repeated at least 3 times on the phone)"; "It's like you hit your own car to the wall."; "We do not have any other similar complaints. Yours the only one."
Even if they insist on their policy of not covering breakage, there are many other professional ways to more appropriately deal with their customers rather than being so rude. They can easily lose their customers and form a bad reputation of the company with incompetent customer service representatives.
I sincerely hope their owners: Mr. Henrik and Mrs. Charlotte Jorst listen to their customers, improve on the quality of their product as well as put better efforts in their customer service quality. Afterall, they still offer very unique and outstanding watch designs on the market. At the moment, they have just lost another customer.
Hi. I have, like so many others, been a big fan of Skagen watches. With 4 Skagens, it's been my brand of preference. I recently had the need to change the silicon strap on my favourite 'work watch', which also had a flat battery after 2 years. I had my local Skagen store do the work only to find that they reported the watch had developed a fault and they needed to send it away to be fixed with a charge of £70. So a fully operational watch became non-operative overnight? I don't think so. I'm really disappointed and have, very sadly, made the decision to move on elsewhere.
We bought a ladies Skagen watch 2 years ago looks like the same design as on the picture at the beginning of the complaints for Skagen. It also stopped withins a few weeks. Same rigmarole, put in new battery (at our expense as it is not covered even if it is within a few weeks) then it stopped again about 2 weeks later with the new battery. We had to contact Fossil who now own Skagen and we were told we had to post the watch to Fossil service centre, at our expense and then pay for the postage back as well.
We have 2 other Skagen watches (a man's and a ladies) which has been working fine for about 3 years. It seems that some models of Skagen watches were faulty and the support service is hopeless. It's a real pity as they have some nice designs although not cheap, they're still a relatively expensive watch. It looks like whoever now manages the company is pretty hopeless and it will take a lot of apologies and work to ever get any confidence back in the market.
I think Skagen watches are very attractive and expensive looking but any repairs or battery replacents are very expensive, very often costing more than half the original cost of the watch. I have experienced a broken crystal which happened during the night while the watch was laying flat on my bedside cabinet and also numbers and letters falling off the watch face. I took the watch in to a local jewellers who quoted me over £90 for repair but said it would have to be sent back to Skagen as they could not do it themselves. I of course refused the quote because it was almost as much as I paid for the watch. I have since done some research on Skagen watches and find they are put together in Asia from parts from various Chinese and Japanese companies. The watch parts are cheap and the quartz movements are Myota (Citizen) Japanese manufactured which can be bought for around £5 or £6 on ebay while a replacement crystal, while difficult to find in the U.K., can be sourced from the U.S. for around $3 to $4.
I would never again buy a Skagen watch and would certainly not recommend them.
Sirdi.
Skagen look good and the name implies "quality from scandanavia" .. but.. all is misleading ( deliberately)- as made in china, cheaply but charged at a european quality rate= rip off. I attempted to replace battery. Steel back was eventually prized off- extremely difficult! with a strong thin knife blade. Never got the back to snap back- impossible. Tried gradual pressure in a bench vice ( with padded protection to face) = cracked face. As we say in Oz, Skagen is a piece of crapp! poorly designed ( likely never tested prioe to release) and the marketing/ image is misleading. I have many = 15+ cheap "copy" watches - most + 20 years old still working perfectly and have had no issues replacing battery or pressing their snap backs "on". The Skagen looked good but 1st attempt to replace battery= disaster! Larry
I barely use my Skagen, and the crown fell off. With such light use, what else can I say other than I can no longer respect this company for their lack of quality. DO NOT BUY SKAGEN.
Horrible brand ..never ever buy this brand..I didn't even realize about the broken glass..now the problem is of replacement as they don't have any service centre in delhi ncr..HORRIBLE QUALITY OF CRYSTAL..NEVER BUY IT..
Skagen watches are a POS. Purchased a new watch and within a couple of weeks the crystal just shattered. All was good when I took the watch off to go to sleep and put my iPad ontop of the watch overnight to find a broken crystal in the morning. Got the crystal replaced and a few days later it cracked again but this time there was nothing ontop of it just woke to a cracked crystal. Didn't bother wearing the watch and the crack got worse and the crystal started to shattered under its own tension. Honestly don't know how they get away with selling such rubbish products, feel sorry for anyone purchasing a skagen watch because by design they will fail regardless of how careful you are because the crystal cracks under its own tension. AVOID!
Fully agree with the comments regarding fragility of Skagen watch glass. Skagen watch has the worst crystal glass. Do not buy!
Last Christmas I bought my mother a beautiful Skagen watch . Within a month it was losing time . I brought it back to the store where they wanted to charge me to have it sent to Texas to be repaired . I balked at this and the store sent it as it was under warranty . SIx weeks later the watch was delivered to my mailbox. My mother put it on for two hours and it started to lost time again .My Mother brought it to a local jewellery store in Renfrew Ontario . The watch repair person stated that the watch had never been repaired and replaced the missing part. .The watch is working but this Christmas I am buying my Mother a Bulova or Citizen watch from the store in Renfrew . I will never buy a Skagen watch or shop at a Watchit Store again.
Skagen was a high quality watch company at one time, but has now really declined. They used to have a lifetime warranty on the total watch. Now they have a "limited" lifetime warranty on just parts of a watch. Now they charge a huge price to replace their fragile odd sized crystals when they break. Seiko is now a better watch, in my opinion. I bought the first Skagen watch for 3 reasons. The titanium case, the thiness of the case, and the lifetime warranty. With problems they are having with quality, the mesh band, and the fragile crystals, along with the hideous blue watch face, I won't buy one again.
I'm sorry to see so many complaints about this brand because it looks like issues with it simply are not addressed. My son chose this for his birthday two years ago and hasn't worn it more than 3 times since. Each time, the pin holding the bracelet to the watch breaks off. We've tried stronger pins, but it's because of the poor design. Looks nice, just won't hold up. My husband hasn't given up, but I think we may end up with something else breaking - as many of you have reported. And, like you, we will never purchase Skagen again.
stay away
I read with interest the complaint by Dan Snedigar that his Skagen Slimline men's watch crystal failed on him twice. We have had the exact same failure with our slimline watch. The crystal cracked for no apparent reason. The replacement cost is $30, but after reading his complaint, we question that wisdom of dumping money into a product that has a innate...
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Skagen emailsskagen@skagen.com100%Confidence score: 100%Support
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Skagen address901 S. Central Expwy, Richardson, Texas, 75080, United States
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Skagen social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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