Skullcandy
Reviews and Complaints

Customer service is okay, however the products have been terrible. I've never had this many issues with a pair of headphones. I ordered a pair of blutooth headphones from Skullcandy back in July and they worked well enough, but the fabric of the headband separated after a month. So I sent them back and they sent me a new pair. Another month after the new pair and the same issue has happened. This will be my third time sending a pair of these headphones back and not only is the same issue happening despite the fact I keep them in their protective case, the cup to the headphone itself has snapped. Every time I've sent them back its taken at least a week or two to get the replacement pair. I spent too much money on a pair of headphones to get something of such low quality. I wouldn't recommend their Venue headphones and at this point I don't think I would recommend them at all anymore as a company.

I am an average Joe nobody. I was in an accident that destroyed many things one of which was a watch called the Migyver I believe was discontinued on 2006. On a why not thought I contacted Skullcandy with my story along with pictures of my non-revivable obsalete item and asked what my options where if there was even am option available. In very sorry time (days) and with very little demands or requests in fact next to no questions qualms or excuses from Skullcandy they presented me with a coupon worth the original value of my item and allowed me to keep my watch while blessing my fiance and I with a Christmas item we could never afforded on our own currently. All without promises or qualifications. I have loudly voiced my opinion that Skullcandy is in a class unique only to itself concerning quality, pride in craftsmanship, customer service, customer appreciation, honesty, ethics, morals, and does all this while maintaining that person to person human connection and element that major companies can't or don't have/de-valued LONG ago. From the bottom of our hearts thank you Skullcandy! And I recommend any product with the Skullcandy name above all else and if you value getting your dollars worth, honest real support and help, top quality for mid range price, and a company that has its heart and$tags in the"RIGHT" place there is only one place on earth I could say all this while sweating am oath on the bible and that's the sweet, rich, delicious, and health promoting sensory overload that is SKULLCANDY!?!

late on the 28th of April I placed an order for a set of push earbud and paid for 2nd day air. on the 30th I had still not seen any movement on the order and contacted chat agent and was assured that a manager would contact me within 12 hours.it did not happen. I finally saw movement on the order only to learn that my order that I had paid for 2nd day air would not reach me until the 4th of may, on may 1st I again contacted and agent on chat and was told that a manager would still contact me. it was only after much back and forth that she offered to refund the shipping charges but still could not tell me when a manger would contact me or what was being one about my order not being derived on time.

Dec. 2020 my father purchased Sesh Evo earbuds from Best Buy for a Christmas present for me. I have used them for 5 months. After about 3 months of use, the right earbud sound started cutting in/out and eventually stopped having sound completely. I have tried MANY times to reset and pair them with no success of regaining sound in right earbud. I contacted Skullcandy company today on live chat and was told they couldn't do anything for me without a receipt. Since this was a gift, I have no receipt and my father said he disposed of the receipt after I told him I was happy receiving them. I am wanting a replacement pair of earbuds since one of them is defective. This product only worked for 3 months of use yet the company won't stand behind their product.

Order Number: SKUS-*** was placed on 6/8 6:51:36 PM. Product was shipped on 06/09 with tracking number issued. Product was scheduled to arrive on 06/17 but did not arrive and is still marked as in transit. Filed support ticket *** on 06/20, ticket claims that response would be given within 72 hours. No response received. Followed up on ticket on 06/23 that product had not been received still and that communication had not been received. Initiated request for refund due to failure to deliver order. No response received. Initiated follow-up communication on 06/26 reiterating request and stating follow-up with ComplaintsBoard.com will be initiated if no response by end of week. No response received, no product delivered, no refund issued.

I was advised by skullcandy in January , that if I mail in my defective lowrider headphones, which have a lifetime warranty, I will receive a 60 warranty code good towards any purchase on skullcandy.com and my new headphone will come with a 2year warranty. I mailed my lowriders, at my expense, and eventually received a coupon code that would not work for my online order. I attempted to use my coupon code along with a 25% off site discount and the order would not take. I contact skullcandy and I was then advised that I could not use both discounts in the same order, which was never discussed or agreed to prior to me sending in my lowriders. The agreed upon warranty terms are as follows: Trayvon (1/28): "it will be fulfilled with a replacement that will have a new 2 year warranty. The Lowrider is no longer available and you will receive a warranty coupon code" *** (1/29): "The code for the Lowrider will be 60.00 towards a new product on our site".

I purchased Skullcandy headphones on February 5. The status of the order was updated to "shipped" on February 6. However, the United States Postal Service status only showed "awaiting shipment". Upon reaching out to Skullcandy via their online chat at 10 am EST and 12 pm EST on February 10 I was informed that the package had never left their warehouse and that they were unable to locate it. I asked for my order to be canceled since it had been five days and not only had the order not shipped, they had lost it in their warehouse and they said it would take 48 hours for even an update on where the package was. I was told at 10 am that I would receive a confirmation email from the company about my order, but nothing was received from them which prompted the second attempt at 12 pm. Customer service has been very rude and will not assist me. It is unethical for them to lose an item someone ordered and then not cancel the order and keep the money from the sale. If money was exchanged for a good, and the good was not delivered and lost, then the money needs to be refunded. They are scamming me with this order.

I bought a pair of Skullcandy Indy earbuds for my daughter's Christmas present in December from my local Target. She opened her gift on 12/25 and they did not work. We took them back to Target and exchanged them. Less than 1 month later one of the ear buds stopped working. I contacted Skullcandy on 1/22 and they had me send them back to them, but I had to pay the $7 postage. They sent a new pair and now less than 2 months later the left ear bud has stopped working. I contacted Skullcandy that I would like my money back rather than keep going back & forth with a product that obviously does not work, after looking on Facebook I saw someone else having the same problem, so this doesn't seem to be an isolated issue. They refuse to send my money back since i bought them through a 3rd party, they state they will only warranty them. I am expected to pay another $7 shipping to get another replacement. I've already invested an additional $7 into something that doesn't work and cannot continue to do this. This is the 3rd pair of ear buds that don't work. I don't think I should continue to pay shipping, to what end? I've already paid more than what they were worth the first time I paid the shipping for a replacement.

On August 2 I ordered a pair of wireless earbuds from this company. As of today's date (8/18) they have not been received despite their 3-5 business day delivery I selected. I have tracked the order online and it simply says delayed. I contacted UPS and was told the package could not be located and had to file a lost package claim. I have traded several emails with Skullcandy customer service and cannot get a straight answer as to where my order is. When I finally requested a refund, they told me that I had to wait for 10 days which has been long passed now. They sent me a coupon for 20% off a future purchase, to which I replied that they couldn't even handle a simple delivery such as this so I was not about to spend more money with their company and this was not an acceptable solution to this problem. Several days later I received another email from their customer service stating that they were assuming "everything was fine" since they hadn't heard from me in response to the prior email I had, in fact, responded to. I replied to this as well, 3 days ago, saying that the issue still had not been resolved. I have received no response to date. Since my order is clearly lost, I insist on a full refund of $49.97 paid.

I Purchased a pair of Venue Headphone. Very good quality and I use them every day, but they had a manufacturing fault such that the padding on the head band was coming apart. After much dialogue and sending of photographs, Skullcandy agreed that it was aa valid warranty complaint but would not replace my headphones until they had received the faulty pair from me. Living in the UK, that would have meant a considerable wait for the replacement headphones for which I had already paid. These headphones are expensive. In the end they sent a returns label and only despatched the replacement after I had emailed a proof of delivery to the courier's collection point. I reluctantly agreed but this meant that I was still deprived of my headphones for approximately 5 days. As soon as I switched on the replacement headphones, there was a problem - Whereas the first pair had effective noise cancelling, the second pair had noise cancelling but generate a buzzing/crackling sound. I contacted Skullcandy who at first said they understood, apologised and said that the would honour my request that I should receive my replacement BEFORE returning the second faulty pair at their expense. Then they said they would not do that. There then followed a series of messages in which my requests were unanswered/ignored as was my repeated request to have this matter dealt with by someone in authority (I have copies of all these communications). The response times get longer and longer and the quality of the responses are more and meaningless. I am frustrated and angered. I have the distinct impression that either this matter has not been escalated as as I have asked or there is a policy of hoping that given this apathetic treatment, I might go away. If so that would be a very mistaken hope.

On February 17 I purchased a pair of headphones on the Skullcandy website. As I was completing the transaction their website had an error and did not complete my transaction i.e. did not send me to a confirmation page. I went ahead and attempted again to complete the transaction and it went through to a confirmation page. Moments later I checked my email and saw that the transaction instead went through twice. Once discovering this error, I contacted Skullcandy and let them know that I was charged twice and that it appears that there were two separate transactions (along with providing them with the order numbers for ease). I also pointed out that their website had an error on my first attempt to buy the headphones and that it never went to a confirmation page. They stated that the products already shipped and they can't stop the process (this was literally minutes after I made the purchase). They told me that when I got the products if I wanted to return them I could contact them to begin the process. Right when I got the 2 headphones in the mail I contact them and stated I would like to return one since I never intended to buy both products. They stated that I would essentially have to return the product on my own dime. I let them know that again there was an error on their website making it seem that my first purchase never went through. They said they weren't aware of any issues and to provide them with a screenshot of the error. I never took a screenshot because I thought my word would suffice seeing as I emailed them immediately after the issue happened. The last communication we had was me requesting a pre-paid postage label to return the product that I received out of error from an issue stemming from their website. Since then they have not returned my last message and it's now been a week and a half.

I purchased a product that did not work as advertised. Instead of immediately returning it, I decided to follow the instructions on a piece of bright yellow paper within the packaging, imploring their customers to give their customer service department a shot rather than just returning the product. However, after a week the only response I had received to my email support request was asking me to confirm whether or not I still wanted help, and that they were behind, stating 'covid' as a reason for them being behind. I understand that covid has made everyone's lives more difficult, but it still should not be taking over a week to receive a response for troubleshooting for a defective product! Since I didn't get a response to my email, I tried using alternate methods of contacting them. I have messaged and tagged them in posts on facebook and twitter. I also placed a phone call. This phone call lasted over an hour - the first 38 minutes were spent on hold, then a customer service agent got my name, the product, and then said he was getting a message and placed me back on hold while briefly telling me to hold two buttons on the device to reset it before throwing me back onto hold. When they then came back, they asked if I'd followed their directions to hold the stated buttons for six seconds, then when I notified them that they never told me how long to hold the buttons, they seemed to get confused. They then began asking about lights, but were being very unclear in what they were looking for. When I asked a clarifying question to figure out what lights they might be talking about, they suddenly decided that it was the bluetooth functionality that was broken and that they needed to start a warranty claim. To follow through on a warranty claim, I have to pay to ship the company their defective product. Since I can't afford that, they said I had to talk to a supervisor. I was then placed onto hold again, and as soon as the line indicated that someone else was picking up the line, a weird noise happened, and then a customer satisfaction survey came on before the line went dead. It is unacceptable that a company sells a defective product and then refuses to cooperate with their customer for a reasonable solution. If you sell a defective product, you should take responsibility for that, and at the very least offer a refund for the trouble you've caused with your defective product.