Menu
For Business Write a review File a complaint
CB Dental Services SmileDirectClub Never received the straightened teeth I was guaranteed/customer service reps fail to follow through with promises
SmileDirectClub

SmileDirectClub review: Never received the straightened teeth I was guaranteed/customer service reps fail to follow through with promises

R
Author of the review
1:08 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I originally signed up for SDC back in 2020. The initial start to the programed seemed fine. Throughout the entire process which I believe was a 6 month program, I followed the instructions completely. At the end of that time, my teeth were not aligned like it was presented to me. At that point, I called in to get a touch up kit. I had to call back multiple times to get the touch up kit. There were issues with photos within SDC system along with many time delays. After being left in the dark multiple times and after multiple phone calls and chats, it became very apparent that the customer service reps at SDC were failing to follow through with their promises and thus causing delays in my progress. After the second alignment, my teeth still were not aligned as promised. Again, I went through the process to order yet another touch up kit. I had more issues with customer service. On this most recent touch up request, it seemed to be going fine over the phone. I received an email about the touch up kit, clicked the link within the email and was told the kit was on its way. After waiting over a week I called in again to see what happened. I was told that the previous customer service rep didn't finish their step and that they now were going to finish it. Again I received an email and followed the instructions. Another week or so went by and nothing came so I called again. I then found out that there was a payment issue which I was never told about. I finally reached someone that was going to take care of it and said to wait for their call for the next steps. They never called me back, still to this day I have not heard from that customer service rep. I ended up calling in again to see what was going on. I was notified that they never put the request through. It has been so difficult dealing with this company and they never follow through with the requests. It's been 3.5 years in this and nothing to show for but stress and pain. I never got what I paid for.

Desired outcome: Please refund.

0 comments
Add a comment

More SmileDirectClub reviews & complaints

SmileDirectClub - When I first started my journey with Smile Direct Club, everything was dandy 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SmileDirectClub - I was promised that my deep bite and teeth alignment would be resolved
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SmileDirectClub - The product did not work as promised and I never completed my treatment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SmileDirectClub - They owe me over $600 in refund And will not send my refund and it has been 3 weeks!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SmileDirectClub - They said I was a candidate to fix my teeth 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SmileDirectClub - This is a very long review so grab some popcorn or something before you start reading this
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SmileDirectClub - Want to read a horror story?
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. SmileDirectClub Contacts

  2. SmileDirectClub phone numbers
    +1 (800) 681-5210
    +1 (800) 681-5210
    Click up if you have successfully reached SmileDirectClub by calling +1 (800) 681-5210 phone number 0 0 users reported that they have successfully reached SmileDirectClub by calling +1 (800) 681-5210 phone number Click down if you have unsuccessfully reached SmileDirectClub by calling +1 (800) 681-5210 phone number 0 0 users reported that they have UNsuccessfully reached SmileDirectClub by calling +1 (800) 681-5210 phone number
    +1 (800) 342-0462
    +1 (800) 342-0462
    Click up if you have successfully reached SmileDirectClub by calling +1 (800) 342-0462 phone number 0 0 users reported that they have successfully reached SmileDirectClub by calling +1 (800) 342-0462 phone number Click down if you have unsuccessfully reached SmileDirectClub by calling +1 (800) 342-0462 phone number 0 0 users reported that they have UNsuccessfully reached SmileDirectClub by calling +1 (800) 342-0462 phone number
    Director Investor Relations
    +1 (202) 905-6964
    +1 (202) 905-6964
    Click up if you have successfully reached SmileDirectClub by calling +1 (202) 905-6964 phone number 0 0 users reported that they have successfully reached SmileDirectClub by calling +1 (202) 905-6964 phone number Click down if you have unsuccessfully reached SmileDirectClub by calling +1 (202) 905-6964 phone number 0 0 users reported that they have UNsuccessfully reached SmileDirectClub by calling +1 (202) 905-6964 phone number
    Pharmacy Services
    +1 (781) 526-9252
    +1 (781) 526-9252
    Click up if you have successfully reached SmileDirectClub by calling +1 (781) 526-9252 phone number 0 0 users reported that they have successfully reached SmileDirectClub by calling +1 (781) 526-9252 phone number Click down if you have unsuccessfully reached SmileDirectClub by calling +1 (781) 526-9252 phone number 0 0 users reported that they have UNsuccessfully reached SmileDirectClub by calling +1 (781) 526-9252 phone number
    More phone numbers
  3. SmileDirectClub emails
  4. SmileDirectClub address
    414 Union St Fl 8, Nashville, Tennessee, 37219-1757, United States
  5. SmileDirectClub social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
SmileDirectClub Category
SmileDirectClub is ranked 4 among 134 companies in the Dental Services category