Menu
For Business Write a review File a complaint
CB Fashion Tech Sorel Wrong order received/ did not accommodate
Sorel

Sorel review: Wrong order received/ did not accommodate

B
Author of the review
10:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order for a pair of size 13 youth boots on sale. I received womens size 12 boots- clearly not my order. I tried using the chat option on the site, but kept getting routed to others due to not having the time to sit and stare at my phone waiting on their reply. I was frustrated that I received the wrong order and my item was now sold out of my size. The chat team did make it seem as though as long as I was logged onto the website, they could accommodate my request- finding an alternate option while not spending more than my original order. Getting frustrated with the process, I decided to stop the chat and call customer service. When walking through everything with the agent, she said that would not be the case and she would need to speak to her manager. After several minutes, she came back with a strong “no” from him. When I asked to speak directly to him she said he was busy. She was very kind and understandable. So much so that I asked to leave my number for a call back and she said honestly, he probably won’t call you back. I honestly can’t believe that after I received the wrong order, something that was not my error, and I was not accommodated in anyway at all. This is the worst customer service I have ever received. They lost my sale because of it.

Desired outcome: Order an alternate sale option boot and accommodate the sale price of my original order.

0 comments
Add a comment
  1. Sorel Contacts

  2. Sorel phone numbers
    +1 (888) 697-6735
    +1 (888) 697-6735
    Click up if you have successfully reached Sorel by calling +1 (888) 697-6735 phone number 0 0 users reported that they have successfully reached Sorel by calling +1 (888) 697-6735 phone number Click down if you have unsuccessfully reached Sorel by calling +1 (888) 697-6735 phone number 0 0 users reported that they have UNsuccessfully reached Sorel by calling +1 (888) 697-6735 phone number
    USA and Canada
    +44 800 470 1456
    +44 800 470 1456
    Click up if you have successfully reached Sorel by calling +44 800 470 1456 phone number 0 0 users reported that they have successfully reached Sorel by calling +44 800 470 1456 phone number Click down if you have unsuccessfully reached Sorel by calling +44 800 470 1456 phone number 0 0 users reported that they have UNsuccessfully reached Sorel by calling +44 800 470 1456 phone number
    United Kingdom
    +32 22 901 816
    +32 22 901 816
    Click up if you have successfully reached Sorel by calling +32 22 901 816 phone number 0 0 users reported that they have successfully reached Sorel by calling +32 22 901 816 phone number Click down if you have unsuccessfully reached Sorel by calling +32 22 901 816 phone number 0 0 users reported that they have UNsuccessfully reached Sorel by calling +32 22 901 816 phone number
    Belgium
    +972 89 244 452
    +972 89 244 452
    Click up if you have successfully reached Sorel by calling +972 89 244 452 phone number 0 0 users reported that they have successfully reached Sorel by calling +972 89 244 452 phone number Click down if you have unsuccessfully reached Sorel by calling +972 89 244 452 phone number 0 0 users reported that they have UNsuccessfully reached Sorel by calling +972 89 244 452 phone number
    Israel
    +971 44 273 271
    +971 44 273 271
    Click up if you have successfully reached Sorel by calling +971 44 273 271 phone number 0 0 users reported that they have successfully reached Sorel by calling +971 44 273 271 phone number Click down if you have unsuccessfully reached Sorel by calling +971 44 273 271 phone number 0 0 users reported that they have UNsuccessfully reached Sorel by calling +971 44 273 271 phone number
    UAE
    More phone numbers
  3. Sorel emails
  4. Sorel address
    14375 NW Science Park Drive, Portland, Oregon, 97229, United States
  5. Sorel social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024