Mr Price Group / MRP’s earns a 1.1-star rating from 742 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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Rude behavior
I was at Mr Price Rustenburg so by the door when I arrived I had some parcel of which was closed/sealed from the previous shop so the person whom I got at the door was very rude to me when I tried to ask if they are sealing the products again he started shouting "You don't tell me what to do,you don't instruct me" I was really quiet because I didn't understand why he is shouting he went on "You don't say your own rules,you chose not to have order and you bring it here" I was soo hurt I even left the store
He could've just told me nicely that no even if you have tapes or staples from the previous store we have to insert ours
Incident happened at around 13:35 Thursday 28 March, Mr Price Rustenburg
Recommendation: Be humble as much as you can, no matter what you might be going through
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Pros
- Diverse fashion offerings
- Competitive pricing strategy
- Strong online retail presence
- Expansive store network
- Agile fast-fashion model
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Cons
- Vulnerable to currency fluctuations
- Intense competition in retail sector
- Limited international presence
- Reliance on South African market
Mr Price Group / MRP Complaints 741
Enlisting my name on credit berau while I never used my account.
I opened a Mr Price account online and went into the store to collect the approved card from Mr Price in Postmansburg. The following week a consultant called me starting to explain and asking details of me my children and as we were talking the network went off and did not call back for confirmation to continue taking out policies on my account. When the...
Read full review of Mr Price Group / MRP and 1 commentMobicel VX18
Good Day. Hope this finds you well. It has come to my attention that there's no progress about this matter. Therefore I kindly request a refund or another phone, I bought my cell phone Mobicel VX18, original IMEI NUMBER IS [protected], late last year 03-11-2023 it didn't last for long I then took it back to Mr price cellular 10 days after purchasing...
Read full review of Mr Price Group / MRPThe service that I got from a cashier at Mr price clothing at centurion mall
I went to Mr price clothing at centurion mall at 18:20 pm to buy myself the best outfit for the gym and other staff , cause I know Mr price is the best but unfortunately I find a tall man who is called him self a cashier on the till point, he didn't great me and he just telling me that he doesn't have a plastic bags and Mr price bags, I ask him that how...
Read full review of Mr Price Group / MRPIs Mr Price Group / MRP Legit?
Mr Price Group / MRP earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Mr Price Group / MRP. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Mr Price Group / MRP's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Mrpricegroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mrpricegroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Mr Price Group / MRP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 741 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Mr Price Group / MRP protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Refund still not for over 4 months waiting
Good day the attached document are not even clear anymore and this because at your service at branch levels is null and void.
Please take note the reversal was done on 29th December 2023 for an amount R429.98, your tax credit note number appears as 2-62167 @ 10:57:33 your is the 1 in Songozwi street Louis Trichardt, I’ll need you to refund my money as I asked for right from the beginning and would not even consider a voucher mostly because of this incident holding me ransom for such a long period, so please do not even suggest this.
The first item was as I can remember a white long dress with big blue polka dots (code-102326 (or could be 8) 510 an the other was a small size dress (code [protected]) that is about what I can see and this was quite lovely wanted this for myself, but you had no other size available
I need this funds immediately as 4 months is just way out of question
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Boxers
good day
trust all is well
i have purchased a pack of x3 boxers and on the package it states it is a extra large as soon as i got home i saw that the product itself says that it is a large and not does not correspond with the packaging , unfortunately i will not be able to go back to swop it as i can not drive up and down to correct the mistake that the BAYWEST branch has made. I have to take the loss now.
for any further details you may need please contact me on [protected]@gmail.com
Desired outcome: please refund or send me the correct size no charge
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Service
I have been looking of where to report this bad service I was rendered on the 02nd of march 2024. So this is what happened, I made laybye and take it out, after 2/3 days I find that I want to exchange one of the item, but make another laybye with that money. So I explained to this guy and he said they dont give cash back but he will give me a gift card, ok...
Read full review of Mr Price Group / MRPUnprofessional service from Mr Price home consultants, and quality issues with couch purchased
Good day
This is rather frustrating to keep looking for contact details for Mr Price home customer care department as none of those agents are helpful or even doing their jobs.
For the last year I have been trying to get assistance on a couch that I purchased from Mr Price Home, I have called many times to a point where I now need to throw away thousands of rands I spent on a couch that is defective - there are springs that protruding from the couch to a point I cannot sit on it anymore.
The consultants do not know how to deal with my queries and therefore transferring me, hanging up the call and not assisting is frustrating for anyone to deal with. The consultant Thembeka says you guys have a policy - and I told her you guys were helping me last year and since then all my emails went unanswered!
I do not understand how customer care is now regarded as tolerating the customer - this is unacceptable
Claimed loss: The couch was R 6000 k
Desired outcome: I would like to be assisted with my couch !
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Extremely incompetent bad customer service
Good day, to whom it may concern. I went to the Menlyn MPH branch in order to find a gardening tool-set, which I saw at the MPH branch at The Grove Mall, last week. It is a set that consists of a small gardening fork, a spade, and I think gloves. I asked a MPH employee if he can tell me where in the shop I might find the set, for I couldn't see it at the...
Read full review of Mr Price Group / MRPMrp sim card
I was tricked into porting my number. I received a call from one of your consultants an Indian lady, She told me about the SIM card services of which I rejected from the the beginning I specifically told her that I do not need it but I will give to my little brother. Even when she read out the porting/Swoping of my number I told her I don’t want that option, to my surprise my number does not work my service provider can’t assist me. Fix it, you Need to fix it. It’s a huge inconvenience for me I cannot do my work, school and my child’s school use this number for calls and information sharing. Fix It!
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Non delivering of paid for goods
I bought a couch from your Retail Crossing branch on Friday 29 December, 2023. Both the cost of the couch and the delivery thereof was paid on the same day in store. Raymond, the employee who assisted with purchasing the couch said that it would take up to 5 days for the couch to be delivered - day 5 was on 8 January 2024. I followed up with Mr Price on 9 January after the couch was not delivered. I was informed that they were still waiting on the courier to respond and would get an answer by 16h00. No feedback was given.
I tried to follow up today, 11 January 2024, and after waiting for 15 (fifteen) minutes on the line, NO ONE bothered to assist me. THIS IS UNACCEPTABLE. I have PAID for the couch and delivery! The least you can do is come to the phone to assist a client!
Desired outcome: Deliver the couch
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Cellphone insurance
Good day I'm Lerato Thabede, Mr Price account holder. In May 2021 I bought a phone (Samsung Galaxy A12) at Mr Price Store, days after the purchase, I received a call from Mr Price Phone Insurance. I then took the insurance over the phone of course. My phone got lost on the 12th of May 2023, on the 15th of May 2022 I went to Town (Vaal mall) to enquire on...
Read full review of Mr Price Group / MRPLay bye unwrapped
I made lay bye in middelburg mall on 21 oct made 2nd payment on the 20th of november yesterday de 14th I came to collect was advised store room is a mess I must come back on the 15th @8 then to my surprise lay bye is missing they will check for me in other shops whereas I told them I am going somewhere need de clothes. Manager pule not seeing anything wrong with this I just need to realize that they know it's their mistake and they acknowledge their mistake nje mina I should understand. Staff negligent including manager. I advised the manager that I give him until monday the 18th to give me feedback actually my clothes, until today I haven't received a call from him and I want my clothes as I have chosen them.
Desired outcome: i need the missing clothes that was in the lay bye and i will not pay the balance, the negligent staff and manager need to make sure it is fully paid and submitted to me. i will not go to the shop they have to deliver to me
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Miladys account number: 0386486476
Good Day Fraud@mrpricegroup.com Miladys Account Number: 0386486476, Date Account Opened 06/11/2023. I arrived at your Centurion Mall Miladys outlet for an account payment and purchase, only to be informed that my account has been "maxed out" and I will need to pay in more than the required payment to purchase the items as required. From your store...
Read full review of Mr Price Group / MRPOver charged
27 November 2023 @ 00:00
So my account with Mr price has been in arrears so I've been paying off the account by being debited every 27th so this month I had to pay debit R816 so I paid it off before the 27th so I still got debit R816 , I tried calling the mr price Durban numbers no call was answered and I found an email [protected]@mrpg.com and the email didn't go through all I ask for is an refund please
Claimed loss: R816
Desired outcome: Please refund asap
Mr price mobile call center
Name: Penelope Zanele Makatiers ID : [protected] I wanna complain about your incompetence and harassment i have been getting from you for the past 3 years.I had a 24 months contract i took and Ended on the 31 January 2020 and i canceled my contract Before the 20th of January so that it doesn't fall in February.but it did fall to Feb and was paid up and...
Read full review of Mr Price Group / MRPOnline service
i bought a phone online Monday last week on the 6th Mr price promised the last day for the delivery will be Monday the 13th..when tract my order it was delivered but the drive could get the access to the address. but i didn't get any massage that the driver is on his way or whatever. after that the they authorized to return back the parcel to the sender of...
Read full review of Mr Price Group / MRPBullying
Good day, please do post this on my/our behalf. My sister is being personally bullied by a lady called Phutego Seanego at Mr Price [protected]@Reds she comes home everyday crying about this lady who treats her badly that she believes she has a personal vendetta against her, she always threatens my sister by giving her warnings even over little mistakes, My...
Read full review of Mr Price Group / MRPWrong order received from store
I went into mrp home promenade mall to exchange blinds, the one i wanted they didnt have in store but the sales assistant said she could order it online, she then proceeded to do so and let us know once the order arrives, we paid etc and waited for our order, when we received an update to collect we got home and it was the wrong colour, im irritated at thi...
Read full review of Mr Price Group / MRPBracelets butterfly
I bought Bracelets butterfly on 23/10/2023 around 12:05 at Thabong Shopping Centre l put them in a bag. Yesterday l went back to work with the bag without taking them out. So I went to Evaton mall to pay my account n get few things when I was done a security searched my bag as normal found them in there he asked for a slip told him the slip is at home because l forgot the product in my bag. He gave me attitude leaving me unattended bare in mind I'm still at work l called at home trying for someone to send me the slip but couldn't get hold of anyone. So l had to wait for nothing till l decided to tell him I'll come back tommorow which is today.. Firstly the product have a code why didn't the scan to see its not theirs or check the cctv but they treated me like a criminal I'm not happy with their service now l have to ask from work to go back to fetch them
Desired outcome: For to apologise for making me wait without doing any effort of checking either I'm telling the truth or not
Fraud on my MrPrice acc
On the 22/10/2023 there were two cell phone purchases done on my acc amounting to R5500 in total. These were not made by me,and were made in Lenasia and Soweto. I don’t know how the purchase was done as my store card was with me. This is a clear case of fraud.all this I discovered when I went to the store on 07/10/2023 When I was trying to make a purchase and I was told that I don’t have enough credit. This was alarming as I know that I was only left with about 1 instalment to finish paying the acc
Desired outcome: Reimbursement of the amount groused on my acc
About Mr Price Group / MRP
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3. Writing the Title:
- Summarize the main issue you have with Mr Price Group / MRP in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern and any transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.
5. Attaching Supporting Documents:
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6. Filling Optional Fields:
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Overview of Mr Price Group / MRP complaint handling
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Mr Price Group / MRP Contacts
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Mr Price Group / MRP phone numbers+27 800 212 535+27 800 212 535Click up if you have successfully reached Mr Price Group / MRP by calling +27 800 212 535 phone number 2 2 users reported that they have successfully reached Mr Price Group / MRP by calling +27 800 212 535 phone number Click down if you have unsuccessfully reached Mr Price Group / MRP by calling +27 800 212 535 phone number 6 6 users reported that they have UNsuccessfully reached Mr Price Group / MRP by calling +27 800 212 535 phone numberCustomer Care
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Mr Price Group / MRP emailshelp@mrpricegroup.comOnline/Store enquiressupport@mrpricegroup.comCellular/Mobile enquiriesservice@mrpg.comAccount enquiries
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Mr Price Group / MRP address65 Masabalala Yengwa Avenue, Upper Level, North Concourse, Durban Station Complex, Morningside, 4001, South Africa
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Mr Price Group / MRP social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 14, 2024
Most discussed Mr Price Group / MRP complaints
I am definitely not going back for a 3rd time to complete another application againRecent comments about Mr Price Group / MRP company
Enlisting my name on credit berau while I never used my account.Our Commitment
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