SouthTree review: Digitizing service

I had sent 4 video cassettes and 4 audio cassettes to Southtree. After 3 months they sent me the transferred digital media. Too many problems. No response from them and no refund.

Out of 4 MP4 files, two were IDENTICAL. That means from the 4 video cassettes I had sent, they completely missed trasferring one cassette. When I pointed that out to them, they said sorry, please send us back the untrasfered cassette. I HAD TO PAY FOR SHIPPING. It's been 3 months and the y still have to send me a digitized version of that cassette.

I had asked for and paid for 1 DVD per video cassette. They never sent me DVDs. Only a thumb drive. When I asked, they said "Sorry we missed it. Please send us back your video cassettes". I did that and PAID for shipping. But it's been three months since and I still haven't received my DVDs.

The MP4 file quality is VERY POOR. My original analog video cassette quality is far better. They said that's the best they could do. I paid them hefty money for better quality transfer. No luck and they are NOT cheap.

Bottom line. Please stay way from this company. You'll lose your money, go through the hassle of dealing with them and get nothing in return.