Southwest Engines / SWEngines.com
Reviews and Complaints

I purchased a trans from these people in May 2017. 2 days after it was installed in stopped working. I was told by Scott in their warranty dept. That he needed the installation invoice and a diagnostic report to start my claim. I email the warranty dept. to find out how long the process would take before I got another trans. I got no response. So I Had another trans put in. I'm a union carpenter in the SF bay area and can't be without my truck as I go from job to job. I finally get an email that another trans has been shipped. This time I email Scott direct an explain to him I don't need another trans as I just put another in. I contacted them several times to find about my refund, I finally talked to Scott by phone and was told that the refund would by the end of that week. That was 3 weeks ago. So I'm out $900 for the trans and $400 for the install

I purchased an engine and three-year parts and labor warranty for my Mazda Miata on October 1, 2016 for $2395. The engine was shipped in a timely manner but once it was installed we discovered that the engine was damaged and sold to us in poor working condition. It made a loud and constant knocking sound.

I contacted this company to begin the warranty process and was asked to provide an installation and diagnostic report. At this time I also requested a diagnostic and documentation about the engine that was sold to me. According the warranty representative I spoke to, they do not have this documentation. According to him, they run the engine for 30-60 minutes to test for oil pressure and knocking and then store them for an uncertain amount of time.

My mechanic provided the company and myself with multiple documents stating that the engine was damaged and was not suitable for driving. Even with this information received, the company refuses to uphold their warranty stating that we didn't send the correct documentation.

Every interaction we have had with the warranty service represetative, Alex Black, has been extremely rude and hostile. We requested the contact information for his superiors on several occasions and we have yet to receive this information.

I ordered a re-manufactured Remanns engine on a Friday afternoon, [protected] upon two good recommendations about this company. Having read of many complaints over the weekend, I called Monday morning, [protected] to cancel my order, and was told that they were keeping a ten percent deposit on the engine they had already built. This was a lie, since their recorded message says that it takes three to four business days to complete an order. Two weeks later they have yet to credit one dime of the $4425 they charged to my card, and an email response to my inquiry, came from a different company, and said that the reason they had not credited me back was that"I had told them that I had canceled my CC" (credit card). Another lie. First it was South Dakota. Then Oklahoma. Beware of these Internet Thieves and their ever changing phone numbers and locations.

We tired to ordered a engine they took our money then when we called for information we got the run around. Rudest customer service ever. Spoke to supervisor Al to cancel engine was told to figure it out was hung up on not once but 7 times. Well we figured it out cancelled engine and will taking our business elsewhere

I have bought the engine from SWEnginge. It turned to be defective one, and I was glad that I had the warranty. I followed the instruction and emailed the owner, who said that they couldn’t replace the engine and the only way was to buy another one. I asked why I paid for the warranty then, but this seller said that it was my mistake and wasn’t careful. Blah-blah. Don’t believe this man. And don’t pay for such useless warranty.

We ordered a drop in ready engine for a Mit. Fuso. These engine are hard enough to find, so as a precaution, we sent pictures of it all around. Every possible number that it had to make sure it was correct. This was back in May 2015. They were very helpful at first till our engine was delayed. They said two weeks from the confirming order; which turned into an entire month later. Upon arrival, it was immediately noticed, that this is completely wrong. When We called to let them know and requested a pick up and return, the disputed it was right and would not answer any calls or emails. It took getting banks and lawyers involved to get it out a long with a refund. At least we got back our 8, 000, but we wont get back the months we lost fighting with these people.

Ordered a VW engine at 11pm 10/5/15. Received an email confirmation 10/7/15 at about 10am spelling out how long it would take to receive between 20th and 26th. It was not going to work so I called after work at about 5:30pm ET to cancel. Spoke with Scott who said he will transfer me to his manager John. Left a voice message. At 5:50pm called back. Scott stated John was the only person to speak with. That evening I sent them an email through their website expressing my concern to cancel. No reply. I called customer service 10/8/15 and was transferred to John. Left another message. Called back to customer service got a direct number to John's phone and also conveyed my concern about no one responding to my plight. She took the invoice number and said she would send it to dispatch to cancel but I needed to call between 9am and 4pm the next day. Called Scott and John's lines left a message. On the 10/9/15 received an email at 11:00am that the order has processed and would receive an email in about 2 days about shipment. At 11:55am received an email that the item has shipped outlaying that it would be received between 10/15/15 and 10/19/15 giving no tracking details. Called again. Sent an email 1012/15 as well requesting my $3395.00 refund. They pushed the charge through on 10/7/15 after learning that I wanted to cancel.

Communication via email with SWengines. I received email July 22offering used engine for certain price if I purchase by 07/23/2015. Was researching company and found LOTS of complaints so asked for VIN number and Correspondence went as follows with me not altering any of their grammer: 07/22/2015 ME: where is warranty information. I want to know if fully covered for 3 years and if my mechanic can install under warranty terms. Thank you SE: warranty is on our website, Thank You, Parts Department - ext.3 Tel. [protected] ME: On my phone and cannot open? Also need VIN please 07/23/2015 SE:deal is off ME:That is fine although pretty bad practice on your end.? At 8:30
last night you said I had till today to make a decision?Glad I did not already commit if that is way you do business. SE: we deal with serious customers only, not someone who we gave the engine for you asking price and then get a million qustions after the fact. If you want to pay a full price we will gave you all the info you need. ME:I asked one question and am nothing but grateful that I did not hand over any my hard earned money to you. Take some writing classes so you sound more educated. There was absolutely no excuse for your rudeness and I will be commenting about your lack of professionalism on social media.
SE: sorry do not have auto correct like you ME:I do have auto correct but generally get by with reading what I write...kind of like thinking before I speak SE: typing fast to get rid of customers like you, press the wrong keys sometimes.
BOY an I glad I stayed away from this outfit. INCREDIBLE

I had bought a used Toyota 4runner, and so happen to blow my engine with in the first 3 months of buying this car. I wasn't whiling to go through the hassle of buy a whole new car, so I decided to buy an engine and just replace it myself. I hopped online and found Southwest Engines. The site looked decent and they had what I was looking for at a "competitive price". I had ordered the engine in mid-October 2013, and they said that it would be to me within 2 weeks. Those two weeks had come and gone, and I hadn't even received a tracking number yet. I decided to call customer service, and they were rude to me the whole time. They said that they hadn't even shipped one out yet, due to some technical difficulties they have been having with the engine to be sent to me. They informed me that it would be out the next day and that I would have a tracking number then. I waited 2 days, and still no call or tracking number. At this point I've had enough of having to wait and I wanted a running vehicle. I called to cancel my order and to have them refund my money. They informed me that they couldn't do that. They wanted me to wait till this so called "engine" got to my location, reject the delivery, and wait till it got back to them before they can even start the process of a refund. I told them it was unacceptable and that I would call my bank to refuse the charge. They then connected me to a "supervisor, " who told me that if I accept the engine at delivery, that he would refund me $25.00 per day that it hadn't arrived. I agreed, I felt that maybe this way I can get some money back for my time of having to deal with these inconsiderate people. The "supervisor told me to call back the next day for a tracking number. The next day I received a tracking number, and I was told that it would be to me in no more than 4 days. I waited another week before it FINALLY got to me. After all of this I researched the company name and noticed multiple reviews about this complain, not 1 good one. I see that most are in regards to their engine ordered not working. So now I not only had to waste my time, but now I'm stuck with an engine that might not even work. This is the WORST company in the entire history of any kind of industry. I'd prefer to deal with debt collectors. DO NOT EVER associate with this business. It's nothing but a HUGE headache, and empty wallet, and nothing in return.

I ordered a transmission more than 5 weeks ago. They shipped the wrong transmission out. I ordered a transmission with overdrive sensor and they sent one with NO sensor. I talked to parts salesman, Bill and was told overdrive and no overdrive work the same and cost the same, however, they charge 50.00 more for one with the sensor as quoted online. After several phone calls with parts I finally had to get mechanic to call them-and they promised to send the correct transmission out within the week. more than 2 weeks has passed, more than a dozen phone calls and still no replacement shipped. They transfer you from one person to another. I left the manager John several messages and still have not received one call back. Talked to shipping and was told I had to wait 10-14 business days before they would even give me a shipping confirmation even though the error was on their side and that they do not do rushes or even try to give you good customer service. They could care less about their mistake but they sure took my money real fast. I'm going to file a formal complaint with better business bureau once I locate their corporate office. They do not advertise a physical street address so if anyone knows that please let me know.

My father ordered a motor for his 2000 Rav 4. He thought he was saving money. Now $5, 000 dollars later, he is still without a motor that works and owes the mechanics money because they have now installed two motors that are junk. The "customer service" at SW engines is beyond ridiculous. It's a "man" that is sarcastic, rude and belligerent when called to discuss the issues. He hangs up on people. He makes up ridiculous reasons why the motors didn't work such as, "Did the mechanic know that he had to put oil in the engine?" Seriously. He told my dad that the engine probably didn't work because my dad lives in a town called Floodwood. He told my dad that the motor was probably underwater, causing the damage to the motor. Again, one can't even make up the crap this guy says. Needless to say, no one seems to be able to do anything about it. It's a scam that is mostly done over the internet which crosses state lines...no jurisdiction. I have never wanted to see someone prosecuted more in my life. He is a predator.

Company advertises that they have what you need, engine and transmission parts, even stating how many miles are on it - lies, lies, lies! These people are brokers and sit in an office sending people out to auction sites. The kicker is, they may never find the motor you just paid for, and you are going to charged several hundred dollars because eventually you have to cancel when you figure out they are never going to send it, because they never had it. Caught them in lie after lie, after lie. One can see online that many people receive their engine only to find out it is not the right one and then the customer has to pay freight charges to send it back. Give me a break! These people need to be removed from the internet. What a scam! They get paid no matter what. They can sit on their butts and do nothing and still collect the paycheck. I had to get with my card company just to get back the warranty money that they tried to keep. It cost me an expensive $300 lesson. I did not know that Southwest Engines was really Engine and Transmission World, I did not catch that until the deal was done and I was burned. What a sickening feeling. We gave out every dime we had to get this engine that was destined never to show, to have our money tied up for so long and with absolutely no results other than a ridiculous 25% restock fee on a motor they never even had!
Stay away from Southwest Engines, SW Engines, Engine and Transmission World - they will rob you and put you through the ringer.

I called to buy an engine and was asking about return policy because they would not give up the vin# so i can make sure it matches my car. So when i asked the sales department they said free shippin for delivery and if i have 2 return theyll come pik up. Well when i called the warranty department cause i still wasnt sure cause of my 01 Celica and im buyin from them an 04 engine they said i have 2 pay shippin to and from my house for return + 25% of purchase for return but no stockin charge...ad when i was explainin to the man about my situation cause he kept askin me well am i gonna buy it and return i said no but im not sure if its gonna fit cause u guys wont gimme vin to match it b4 i buy it...he said well i dont wanna talk no more...talk 2 sales...So the [censored] transfers me to sales without askin and very rudely i might add...he works in sales to so piks up the phone and i LOL and he mumbles something then hangsup on me...i call back and they dont wanna pik up...Its a scam DO NOT BUY FROM THEM...