CB Glasses and Lenses Specsavers Optical Group frame and the poor service

Specsavers Optical Group review: frame and the poor service

Bina Ramsamy of GB

Mar 03, 2020 3:13 pm EST

Verified customer

I had my new glasses from spec savers in Uxbridge in March 2019. I need to point out that I am on the ESA and disability benefit which entitles me to a free eye test and a voucher towards my lenses. I have been a spec savers customer for nearly twenty five years and have always been very happy with the customer support to the point that I have recommended them to my family and friends. I must have had a faulty frame for from the time I had my new glasses I have had to go for adjustments nearly every other month if not before. My frame snapped a couple of weeks ago and due to health issues I couldn't go to the store. I visited the branch today and was seen by a member of staff who very politely told me that it couldn't be fixed but if they had it in stock they will replace it. Then this member of staff very rudely asked her to attend to another customer and someone else would assist me. I waited for 15 minutes and then this male member of staff came and told me that I could have a new pair for 25 percent discount. I explained that I had saved for two years for this pair of glasses and couldn't afford to pay for another pair. Again this rude female member of staff asked him to attend to another customer. I was left sitting there for more than 15 minutes and the same gentleman came and went to see if there was a frame that would fit my lenses. Then miraculously he found the same frame I had when I was told that they were not in stock and couldn't be ordered as they were old stock. I was quite relieved as I know that I cannot afford to pay for a new pair. Then he told me that I would have to pay £89 and when I explained that the frame must have been faulty as I had been having problems with it from the beginning he very rudely said well there is nothing we can do and again this rude female member of staff casually said in a loud voice ( get her to make an appointment to see the manager). I was totally appalled and felt very humiliated. I cannot believe how absolutely appalling abysmal customer service this branch is providing. I feel so disappointed that there was no compassion and no customer service at all. Rest assured that all my family and friends will know about this. And you have lost four customers in my household.

Keywords:

adjustments appointment customer service customer support discount eye test frame glasses lenses store

0 comments

Add a comment

Specsavers Optical Group - wrong eye test 18

Resolved

Specsavers Optical Group - prices are deceptive, specsavers is fraud 10

Resolved

Specsavers Optical Group - offensive advert 15

Resolved

Specsavers Optical Group - tried to change my contact lenses

Specsavers Optical Group - lens scratch 4

Specsavers Optical Group - overcharging at edmonton green

Specsavers Optical Group - waste of time 6

Resolved

Specsavers Optical Group - prescription

Specsavers Optical Group - negligence 1

Resolved

Specsavers Optical Group - making appointments and not accepting responsibility for keeping them

View all Specsavers Optical Group reviews and complaints

Specsavers Optical Group Contacts

Specsavers Optical Group phone numbers

+44 345 2020 241
+44 345 2020 241

Click up if you have successfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number 2 2 users reported that they have successfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 345 2020 241 phone number

100%
Confidence score

Whiteley, UK

+44 238 062 5625
+44 238 062 5625

Click up if you have successfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 238 062 5625 phone number

100%
Confidence score

Southampton, UK

+44 156 273 3920
+44 156 273 3920

Click up if you have successfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 156 273 3920 phone number

100%
Confidence score

Kidderminster, UK

+44 115 933 0500
+44 115 933 0500

Click up if you have successfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 115 933 0500 phone number

100%
Confidence score

Nottingham, UK

+44 169 555 4200
+44 169 555 4200

Click up if you have successfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 169 555 4200 phone number

100%
Confidence score

Skelmersdale, UK

+44 156 677 1888
+44 156 677 1888

Click up if you have successfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number 2 2 users reported that they have successfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +44 156 677 1888 phone number

100%
Confidence score

Cornwall, UK

+45 96 325 000
+45 96 325 000

Click up if you have successfully reached Specsavers Optical Group by calling +45 96 325 000 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +45 96 325 000 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +45 96 325 000 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +45 96 325 000 phone number

100%
Confidence score

Denmark

+358 102 184 381
+358 102 184 381

Click up if you have successfully reached Specsavers Optical Group by calling +358 102 184 381 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +358 102 184 381 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +358 102 184 381 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +358 102 184 381 phone number

100%
Confidence score

Finland

+31 356 288 311
+31 356 288 311

Click up if you have successfully reached Specsavers Optical Group by calling +31 356 288 311 phone number 3 3 users reported that they have successfully reached Specsavers Optical Group by calling +31 356 288 311 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +31 356 288 311 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +31 356 288 311 phone number

100%
Confidence score

Netherlands

+27 860 105 405
+27 860 105 405

Click up if you have successfully reached Specsavers Optical Group by calling +27 860 105 405 phone number 8 8 users reported that they have successfully reached Specsavers Optical Group by calling +27 860 105 405 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +27 860 105 405 phone number 3 3 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +27 860 105 405 phone number

45%
Confidence score

South Africa

+46 844 680 245
+46 844 680 245

Click up if you have successfully reached Specsavers Optical Group by calling +46 844 680 245 phone number 1 1 users reported that they have successfully reached Specsavers Optical Group by calling +46 844 680 245 phone number Click down if you have unsuccessfully reached Specsavers Optical Group by calling +46 844 680 245 phone number 0 0 users reported that they have UNsuccessfully reached Specsavers Optical Group by calling +46 844 680 245 phone number

100%
Confidence score

Sweden

More phone numbers

Specsavers Optical Group emails

customerservice@specsavers.co.uk

100%
Confidence score: 100%

Support

Specsavers Optical Group address

La Villiaze, St. Andrews, Guernsey, England, Hampshire, GY68YP, United Kingdom

Specsavers Optical Group social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 29, 2024