Spinnaker Resorts
Reviews and Complaints

We got talked into buying a package to stay at the resort and after being promised a $50 check, a $100 dining credit and a free cruise, we bought it. Room was fairly comfortable but the presentation dragged on for close to 3 1/2 hours. We said no thanks( ( about 30000) and collected our gifts. Visa credit card- $50, a$100 voucher for buying certificates at restaurant.com and a cruise activation voucher- $49 to activate but when you read the fine print, you had to pay addition $189+ /person depending upon 3 day cruise or longer. What a rip- fraudulent advertising and if this is an indication of their company- STAY AWAY!

After attending a tour 7/19/2015 Ref: RCI we were given a check for $100.00 we miss placed the check and were told it would be replaced less $35.00 fee. First Chrissy Massie said they would send the check, no response, after many calls and promises, Anita [protected] ext 73280 ) actually called us and told us that she was right then walking the check upstairs and it would be placed in the mail. This was at least 5 weeks ago. Since then they do not return any calls. We are also contacting the local Republic News Paper (12 by your side)

Janice T Juell and Chuck Reece [protected] [protected]@yahoo.com.

I paid 199. for a stay at Hilton Head providing I attend a timeshare presentation. I was promised a restaurant gift card for 100. They said the 100. could be used to pay for meals till it was used up. I also was promised a 50. credit card. I figured pay 200. get back 150. not bad
Later, I discovered the 100. meal card was a ruse. They only give you a coupon book to be used at certain restaurants with only a small % of the bill taken off. Many restaurants don't accept it.
You could get the same thing out of the newspapers or in a hotel lobby.
I guess I'll never see the 100. refunded for false and misleading advertising. But, I sure am glad I never bought anything from them. Stay away-sleazy

They offered me a package for $169.00 & would waive the processing fee. I found that they carved me $244.00. I called the customer service they have me. It always goes to voice mail & never answers the phone or return calls. I called the guy that have me the package. He said he would check out whats going on & call me. His name is Omari Campbell & I also spoke to a Iesha. The Spinnaker Resorts customers that referred Spinnaker to me are embarrassed & regert their decision.

Got a call from Cole informing me I was the 2nd place winner from a Facebook giveaway. I would get a $300 credit towards the vacation package making the total price $199 for 5 people. I'd be staying at something like "Best American Inn" in Brayson, Mo for 3 nights & 4 days. I'd attend a 90 minute preview of their timeshare. This would then entitle me to another trip to several destination choices for 2 nights & 3 days. A man came on the line identifying himself as Cole's Sales Manager & advising me Cole was new & he wanted to make sure everything was going good. I thanked him but said I could not turn over $199 at this time. He asked what was holding me back (Christmas) He then said this would create memories of a life time for my husband & myself & isn't that worth it? I again told him I couldn't shell out that money at this time. He said, "I FEEL SORRY FOR YOUR HUSBAND" & hung up on me

I was called by a marketing firm today attempting to sell me on the Spinnaker Resort. I stopped the gentleman (very loose use of that term) and told him to leave me alone. His response was I don’t like your attitude. Ok, I live in my home peacefully, and when anyone invades it via real or phone call, I should not ever have to apologize for any attitude. I simply want to be left alone. This is what I told the sales rep. His response was that he instead will call me five times a day. I have never in my life been threatened by telemarketers. My response to them as standard is to stop the sales pitch and tell them to leave me alone and never call again (stops a waste of their time and mine), however to have judgment passed on me by a telemarketer then be threatened with multiple calls daily is way over the top. I then proceeded to ask for a supervisor and was refused. I called Spinnaker Resorts via the number I found on their web page and inquired about whom I needed to talk to resolve this issue. They said that there was nothing that they could do and were not one bit apologetic about the entire matter, in fact there was resentment and almost sarcasm from that response. Having been completely frustrated at this point, I can only imagine how the actual resort would be. If the initial contact from aggressive telemarketers cannot be reined in, how could this possibly be an enjoyable resort to visit? This is clearly how they choose to run their business, apparently under threat of an onslaught of daily marketing calls toward me that no one can help with according to Spinnaker themselves, the only defense that I am left with is posting my experience everywhere I can find and hope that other people are not attacked by them as well.

I would like to start by saying I am appalled by the lack of integrity and character my salesman (Garth) exercised to misrepresent what we were purchasing. My husband and I went into this skeptical and asked a lot of pointed questions. In the end this man flat out lied. I am going to list out examples of the things we were told, questions we asked, answers we received and then the truth that has since be revealed when we called into customer service.

For starters the entire sales speech centered around the new units being built. All the materials we viewed showed the new buildings and ground layout that were going to go up in 2013. We would be buying into the new units and we would get a $4, 000 discount on our purchase price for 2 reasons; 1 we wouldn't be able to use our 2 week stay in 2012, we would have to wait until 2013 to start our 2 week stay and 2 we wouldn't be able to take any of our mini-stays in the new buildings in 2012, we would have to wait until 2013 to use the buildings. We were getting a discount for buying in early and having to wait to use what we purchased.

We were told we couldn't tour our building because it was still under construction, what we were purchasing was so new that we couldn't even see a model, we would have to look at a prior built unit to get an idea of what it would be like. I now come to find out our actual building was built and view-able the whole time, as a matter of fact, the model we toured was what we bought into! But according to Garth, we were purchasing the new under construction units.

We were told we would have to pay our maintenance fees every other year because we were purchasing an odd year unit. Not once did we get told we could only use our 2 week stay on the odd years. We were sold a new unit that we could stay in 2 weeks a year and again the $4, 000 discount was because we were making the purchase before the building was built... that's why we couldn't take our 2 week vacation in our first year... nothing about how we could only do our 2 week vacation on the odd years.

As we went through the contract the 2013 year was brought up saying that is when we could start using our 2 week vacation because that's when the building would be ready. Again, nothing about how we would only be able to use it every odd year. My husband and I even joked in front of Garth about how we would need to start saving our vacation time so we could actually use 2 weeks a year on vacation. At that point Garth gave us the speech about how we could turn in one or two weeks each year and we would get a check in the mail. We could make money on our part of the deed so no worries. It would help us pay our loan off faster. We would just need to be sure to let the office know by April so our unit could go up as available for conventions and such. He also explained to us how if we couldn't vacation 2 weeks out of the year that this would be a great gift to give to a friend or family member to take our vacation time for the year. We would just have to make sure we paid the maintenance fees.

Now I have contacted Spinnaker twice via email. The first time someone from Sales called me and tried to resell me what I actually purchased. He just couldn't understand why I'm upset. The second email I generated after I was called to pay the annual fee I am now behind on because I chose not to pay it. In that email I revealed an analogy of how this would play out in a car purchase, I have heard nothing back. Analogy below:

You go to buy a new car, you decide to buy the model that isn't yet on the showroom floor... you get to "order" your new car. The salesman talks up all the new amenities that will be in the 2013 line, blue tooth, special floor mats, alloy wheels, stereo head unit built for all the latest tech geek gadgets. He's so excited about the new 2013 model that he even downplays the 2012, tells you how much better off you will be getting the 2013 model, after all it get's 40 mpg. So you are happy as can be. Salesman sweetens the deal, since you can't drive away in your car today he throws in a "discount" and reduces the purchase price by $4000.00. So after many questions and looking over the brochure of your 2013 model you decide to go ahead and make the purchase. You are shuffled into the Finance office were you go through a flurry of pages signing, dating, initialing, signing, dating, initialing... this goes on for many pages, clearly the man behind the desk has done this countless times before. Your done, you go home and you wait. 2 months later you get the call to come pick up your new car. You show up and walk right past it having no clue it's even yours. You're looking around for your car while you are waiting for the salesman to come greet you, only he never shows. Out comes another staff member to help you get acquainted with your new-to-you car. He's completely innocent in this... takes you over to your car, only, it's not what you ordered. It's the right make and model, but the wheels aren't alloy, they're plated chrome. The head unit has a CD deck without the MP3 jack. There's satellite radio but no blue tooth and the floor mats are basic. On the side of the door you see the MPG sticker and it say's 28 in town, 32 on the highway. Now, at this point you are beyond upset. You have signed a contract, given a down payment... (for the sake of my real situation) you have even been making monthly payments... in other words, you have kept your end of the deal. You start explaining to this new innocent staff member that this isn't the car you were sold. First thing the staff member say's to you is well you signed a contract, look right here it say's it's the XL, not the XLT model. Then he goes on to say look, see here were you initialed next to the 2012 date, to which you replied, yeah we made the purchase in December.. I thought that was why the date was there. So you start explaining the brochure the salesman showed you and the staff member replies, surely you were confused, why would we be showing you the model to a car that isn't even built yet... didn't you drive the 2012 model? To which you reply, well of course, that was all that was available for me to look at on your lot, but I was sold by your salesman the 2013 and that is what I agreed to buy.

Now, tell me you wouldn't be completely pissed by this experience and not want to do business with a company that A - employs a dishonest salesman (and backs him to boot) and B - continues to insult your memory and ability to comprehend when you bring this matter to their attention?

So I reported this number to the Better Business Buereau and they gave me the company that has been harassing all of us information. so here it is...

I booked a prepaid vaction in Hilton Head 18 month ago. When I called to book it 90 days prior they said rules changed must call back 60 days prior. When I did they said can not accomodate my request for the 3 bedrooms I paid for . I asked if 2 bedrooms would be ok. Its been 4 months of hell. Leaving messages and no reply. One person by the name of jennifer is in charge and It seems no one can help. When I called spinnaker Head office in Florida to try to get a refund the number is always busy and I am unable to speak to anyone. The number I have to make the booking is in Missouri . They always pass me to Jennifer to whom I leave a mesage and never hear back from her. My wife does not want to go anymore. I will never visit Hilton Head again and I am warning all Canadians to not visit Hilton Head and absolutely no prepaid vacation in Hilton Head.
Thank you for the scam that I will never forget.

Spinnaker Resorts on Hilton Head Island sold us a flex time timeshare, with the assurance we would get a 3 bedroom June week 99% of the time. Despite putting in our request within one minute of the earliest possible allowed moment, we did not get what we wanted. They lied to us and it cost us $10, 000. I would recommend no one ever deal with Spinnaker resorts, they are dishonest and misleading to make a sale, and then do not return calls unless hounded.

Company is a pure front scam.

Do not do business with these people they are crooks out to take your money.

My wife and I have had a Spinnaker T/S since 1993. We purchased a week in Hilton Head that year at a sales presentation, and had always been happy with our ubit and the service.

Approx. 4-5 years ago we upgraded to unit at Waterside, same week, bigger unit, bigger family, friends, etc. All was well.

Two years ago our week didn't fit into our kids sports schedule as well as when they were smaller. Per chance at a "sales upgrade" we were presented with a "floating week" T/S. Guaranteed to have accommodations up to a week prior to travel. Just the kind of flexibility we needed, right?

Ha! We learned the hard way, you need to make reservations one year in advance. When my wife tried to do that, Spinnaker said all three of there resorts on H.H. were sold out all summer.

Our one fixed week was much better than this. On paper Spinnaker is probably correct, and we read and signed the contract, BUT, the sales person assured us that it would be no problem to reserve a condo at the last minute.

We obviously paid a sizeable amount of money for this "convenience".

And our first mistake was to trust the *** that lied to us.

Spinnaker purposely used deception and fraudulent misrepresentation in getting us to sign a contract and sign over to them a unit that we had paid $8900 for by telling us one time and writing something entirely different. The salesman, Clarke Tefft, told us we were getting a resale unit since that was the only thing I said I would buy since I knew we could get it for about half the price of buying a unit upfront from them. He promised that if we listed our 1-bedroom unit with Resort Brokerage for $199 that it would sell within a couple months, getting enough money to pay off this resale 2-bedroom unit. Since he continued to promise that this would happen, we listened to him and agreed.

After paying 3 payments, hearing nothing, not being able to get in contact w/Clarke with the number he gave us, we wrote to Spinnaker, returning the payment book since we were not going to waste any more money because of what we were promised was not taking place. They ignored this, turning this over to their collection agency and continuing to bill us for the maintenance fees for this unit we never used.

On April 1, 2007, we received a letter from Spinnaker canceling our reservations that we had for the 1-bedroom unit that we had paid for in 2001 because we had not paid for this other unit nor the fees. There were separate owner numbers for each unit. In contacting the reservation department, Wm. Young and John W., we learned that there was much more deception than just promising the 1-bedroom unit would sell to pay off the two-bedroom unit.

Rather than this second unit being a resale as we were told, they charged us $19, 842, the upfront cost, using $8900 equity of our 1-bedroom unit. Both these units were only for every other year. We were told that we could get this resale unit for $11, 342. There is no way we would have paid $19, 842, if we were aware of it, for a unit that could be used only every other year.. I asked how could they do this when we had the recorded deed for this unit. That's when they said we signed a Quit Release Deed giving the unit to them, although at the time of talking w/Mr. Young, he could not locate it, nor were we given a copy when we were given our paperwork at the time of signing this contract. Later after talking w/John W., we were sent a copy of this deed along with a Purchase Proposal that we had not been given a copy of.

The only way that they got our signatures on this deed was Clarke telling us that our fixed unit along with all others were being changed to floating units and we would need to sign, making this change. We had no idea that we were signing our unit over to them.

We have tried to work with them, writing them on 5/1/09 telling them the difference in what we were told and what was actually written. We also told them that the contract signed in September, 2007, because of these fradulent conditions, needed to be voided and the necessary paperwork to be done to return our paid unit to us and our reservations reinstated as maintenance fees for this year had just been paid. We also wanted the report against our excellent credit to be retracted. Spinnaker just continues to ignore what we tell them actually occurred.

It is most unfortunate that these types of sales practices are used in order to take advantage of others and deceive people out of what they own. Researching other complaints that have been filed against them shows that apparently the salesmen are trained in these practices. We would like to do what we can to keep this from happening to other people.

They called me on the phone and offered a 4 night stay at Datona Beach at a very discounted rate if I attended one of their presentations. There are age, and income qualifications that you must meet in order to qualify and I meet these easily so I paid for discounted stay. When I got there they put in a very dirty and run down hotel on the beach and gave me a time and day during my stay when I had to attend this 90 minute presentation. When I went to the presentation thay make you fill out a form with all of your information so they can verify your age and income. MAKE SURE YOU GET A COPY OF THIS FORM! . Decided not to buy because I was laid off for several weeks and was not sure how stable my job was. I also was not that impressed with the Grand Floridian since I was not very clean and need many repairs. When I got home I found out that they billed my credit card $150.00 and said that I was not eligible for the deal. I put the charge in dispute and they sent the credit card company a copy of my form with a CIRCLE AROUND MY INCOME BEING LESS THEN $55, 000. I did not fill it out that way so they actually changed it. IF YOU ARE FOOLISH ENOUGH TO EVER DEAL WITH SPINNAKER GET A COPY OF EVERYTHING THAT YOU FILL OUT SINCE THEY ARE DISHONEST. I am glad I did not make the mistake of purchasing anything from them. I will bet that all of the repairs they promised are never going to happen either.

Timeshare purchased in good faith . Majority of information given by sales representative was a lie . Our personal informacywas sold, on a list to timeshare resale company, resulting ina fradulent transaction -- contravention of privacy of information act. All Spinnaker company members refuse to return phone calls, emails or any other attempts to contact and discuss situation and possible resolution .
Stongly recommend that no one does business with this thoroughly dishonest company . .

Nothing would do my husband, back in 2005, but he had to have that timeshare that the young man presented so nicely.

We were guaranteed to have Royal Floridian Unit 321/03 on even years. As owners we, and all members of our family, could use any and all facilities of the resort 24/7, 365. This sounded great, since our daughter lived about an hour away.

About a month later our daughter’s marriage broke up. She needed a place to stay. It’s wonderful we have RCI. It’s not so wonderful. We don’t have RCI. Spinnaker has not yet turned in the paperwork. We thought since they have not fulfilled their end of the bargain, maybe we can still get out of ours. NO!

We contacted the BBB and the Florida Attorney General and were informed Spinnaker was in the right. We had to have cancelled 72 hours after we signed the first document, NOT, as we thought, 72 hours after they delivered the finished documents to us.

Finally, 18 months and one phone call a day, later, the Loan Administration Department, advised us they were cancelling our Purchase Agreement, but ‘all money received to date would be retained, not as a penalty, but as liquidated damages.’

“IT IS FURTHER UNDERSTOOD AND AGREED THAT ALL PARTIES ARE RELEASED FROM ANY OBLIGATION PERTAINING TO SAID PURCHASE AGREEMENT.” Somebody forgot to tell Concord Servicing Group, Paradise Valley, AZ, because they placed a mortgage default on my credit report. NOW try to buy a home.

My Pals, steer clear of Spinnaker Resorts, Summerbay Resorts, and Florida Discount Lodging among others. I have been scammed by the best and the worst.