Spinnaker Resorts review: Customer service

In May 2022 while using our time share at Ormond Beach we were aggressively encouraged to give back our 2- 2 bedroom lock outs for 3- 2 bedroom units, using the hook that we could rent out the third unit t help pay maintenance fees.

I was billed for only 2 units for 2023 maintenance fees, which I paid when due.

I was unable to book 3 units because my deed from May was never filed - even though I paid my monthly loan fee. with that finally cleared up, I paid the third unit fees. I had finally been able to book 1 unit for vacation, deposited 1 unit with Interval International for vacation and booked 1 unit for rental 9/2023. I emailed the rental agreement 4/17 to the email on the form. Since I hadn't heard anything, I called to check and lo and behold they didn't put my third unit up for rent. since it's 2 weeks before the rental date, I don't want to lose the week if it can't get rented, so I want to bank the week with Interval International. after being on hold multiple times for over 2 hours each time, no call back when I left my number, I'm extremely disappointed in Spinnaker's customer service. We have owned at Spinnaker for more than 15 years.