Staples
Reviews and Complaints

I found this thread because I was researching the same problem about Staples: About 9 hours after using my credit card at Staples, I received an email from the bank saying that all my rewards points had been redeemed for cash back and deposited at a bank out-of-state. I remember being surprised that the cashier asked to see my credit card after I swiped it, for a small purchase of $2. This transaction at Staples was the first one within the last 2 months on this credit card. I did not use it again after Staples.

Coincidentally, my card number was used at a Staples in Bloomfield, NJ on Wednesday 10/10. I had used that same card at a Staples on Oct. 1st in NY. The Staples stores I have shopped at in the past are not asking for the last 4 numbers of the card, but rather they ask to look at the card, and type in the verification code on the back of the card (My credit card company even said no one should be asking for this number).
Glad I found this board and that others have the same concerns I do. I'll do my best to avoid Staples from now on, or if I have to purchase something from there, I will definitely be using cash!
P.S. I have heard from others that they have had the same problem with their card numbers being used at gas stations, etc. right after shopping at Staples. Definitely scary!

Listen up here IDIOTS! If I were to steal your card, I can take your magnetic strip and place it on my card that has MY NAME ON IT. So if a cashier wants to see my ID it won't matter to me cause it'll match the name. BUT IS IT ACTUALLY MY CARD? NO! The cashier's computer knows what the last 4 numbers are. That's why if you tell her the wrong numbers the transaction won't go thru! STAPLES in one of many other company's that are trying to HELP YOU OUT! There is a reason they do those things, not just for the fun of it.

You guys are ###ing idiots. If you don't want people handling your card then use cash. Registers ask for many different things, but it may be too complex for your little brains to handle.

stay inside. it is less scary. only use cash. keep it under your mattress. the staples employees are surely going to know where you live and they will probably want all of your numbers. hide them. hide all of the numbers. they are always trying to get you. you show 'em.

It sounds crazy but i work at staples as a cashier. The only reason we ask to see the card if the purchase is credit. We then have to enter the last four digits off the card one to ensure the credit card is present and two for security purposes for a return. It actually is designed to help you so if you lost your receipt and wanted to return something all we have to do is swipe the card you payed with and the computer will let us know if the item was purchased with that card. In most cases cashiers will cover the rest of the digits only to expose the last four. If you feel uncomfortable then simply cover them yourself and show them. Overall its designed for security purposes, until the day comes where an employee "steals" your numbers and buys something, then the policy will be in affect. Its worked since the opening of Staples so i dont think anything is changing soon.

I am a police Detective and I think I can shed some light on this issue. First, one of the things you may not understand is every credit card is property of the merchant or the bank that issued the card. You are requried to present the card. Failure to present the card can result in the merchant closing your account. If an employee wanted to skim your card they would need a hand held device to do so. You would likely see this skimming taking place. Second the last four digits of your card are useless to the fraudster. They need the entire number. It is very unlikely they are going to be lucky enough to guess your entire number. Last most people involved in credit card fraud don't have the time or patience to try and figure out your individual credit card number. They would rather steal your card out right or better yet compromise your identity and create new credit in your name. This is easier and takes much longer to detect from a law enforcement perspective. So I wouldn't worry to much about the employees at Staples or a retail store. I would be more concerned about the restauraunt employee or any service provider who walks away from you with your card in their hand.

They check the last four digits due to digital swipe's that can steal your credit card, and imprint it onto a blank card that has no relevance to the actual card or information on the bar.

grievers who hate the system, I just hope you get your id stolen so that you understand why fail-safe measures like this are in place.

now when people scam you they make fake cards using the same bar scanner. Staples checks those numbers to make sure they match as a protection to you. as an employee at staples I can tell you that we are not scamming you at all just helping against fraud

You guys are whiny babies. Did you know the receipt you throw out at the gas station has your last 4 digits on it? Same with your McDonalds receipt. Anyone could just as easily "hear the last 4 digits of your card". Credit cards can be duplicated and one of the only ways to test if the card is legit is to match up the number that shows up on the magnetic strip with the last 4 on your card. THAT is why the cashiers do that. Before you start complaining about policies meant to protect YOU and YOUR money, I'd find out the truth. Idiots.

I have personally shopped at that location and can assure you that this individual "sonja" is one of the yappies that thinks that they are entitled to everything and expect people working there to bent over backwards in trying to please them just cause. Employees and managers aren't there to kiss ### of lying ### customers trying to pull a fast one on them. Great job staples team for taking out the trash. You don't need those kind of customers.

Dude, I have the same type of problem with Staples' managers, my order was for laminating 3 of my diplomas, and the girl at the copy center destroyed two diplomas during paper feeding because she wasn't paying attention to her work, I end up talking to their onsite manager Candace and she agreed to reimburse me for the cost of getting my diploma reprinted.

The problem started with another manager by second week I drop by with copy of form/invoice that I have for the diplomas reprinted cost, but guess what the second manager Lorie DiGiacinto lies to me and say staple will never do a reimbursement because those diplomas were too big for the laminating machine (it only 12x17 inch document) and too fragile (its new diplomas, not even a month old, its a high quality paper and they consider it to be fragile), and she say staples were not responsible for damaged documents because they have warned me about large document can't be for lamination, WTF her employee at the copycenter NEVER told me about the large document issue, either the employee lied to her manager about her talk (warning) with me or the manager are covering for the employee by BLAMING THE FAULT ON ME (the consumer) for bringing in such a large document for lamination. ###ing Staples, I hope they go bankrupt like circuit city for ### customer service!

btw mine happened at 1631 wesel blvd., hagerstown, md 21740, I have filed a report on BBB and filed complaints on their site as well as other complaint websites, I want spread to spread my complaints and I am warning people not to bring in any precious time piece documents to staples copy center because if they destroy the documents, they will blame on you for bringing the document to them.

I work at a staples copy center, and I hear cases like this all the time. A customer comes in, asks to get a job done by a certian time, and is extreamly unhappy when they leave becasue we tell them it can't be done right away. People just need to plan ahead, if I have 7 other jobs that belong to customers with the same story about being on a time crunch, how am I supposed to get everyones job done?.. What people need is patience. Thus being said, I do NOT condone the eleged actions of that employee or that manager. We try to assist all of our customers in a way which will make everyone happy!

This is to bring in your notice that we have not been receiving our packets on time since January till December we were receiving on time and it has happened since the local delivery agent has been removed .this is the first and only school in Faridabad which is affiliated from Cambridge and we are having different boards here and whenever we called customer care people all the time they are giving excuses that the address is not correct and the pin code is not correct if that is the case in the coming future we would ask the Cambridge Office to take the service of some other courier service. Please be careful regarding the delay in the delivery of the consignments or else we would change the courier service.

You're right. It'd be a million times better to be stuck with a broken GPS after the manufacturer says they won't cover it. Then you'll bust into your local store and raise a fit over something they offered to protect in the first place. Good luck next time a piece of equipment breaks on you, because if you come into my store, I will not do a damn thing to help.

A copy of email:

Dear consumer advocate:

My name is jeffrey rutzky, and I am a consumer.

Recently I had a terrible experience at staples that exposed unjust pricing and competitive practices among the three retails-serving arms of the corporation: staples stores, staples.com, and staples
Catalog sales via their 800 number.

I was able to contact a competent and sympathetic executive customer relations department at their corporate offices in framingham, ma, but all they could do was pass my concerns up the ladder, and offer to iron out wrinkles relative to my order.

I put together a document (Attached pdf) that summarizes some of the inconsistencies and unfriendly practices that seem to contradict any major corporation's desire to serve its customer base, not to mention its bottom line.

Please help me help them change their corporate policies and misleading business practices. Their customer-available policy statements clearly misrepresent advertising (Specifically their 110%
Price match guarantee) in such a way as to be considered illegal.

Should you wish detailed information regarding my order nightmare and discovery process, I am available anytime to discuss this with you.

Thank you for your time and consideration,

Jeffrey

New york, new york

Dear Sir, I am writing to complain about the way I was treated at your on 01/31/2017 3:44PM at the Hoover, Al [protected] Montgomery Highway sale # [protected] (1201). was ask to slid my debit card, which I did . The the lady then ask me for my reward card, I told her that I did not have it with me. She then ask for my phone number which I gave her, Then her Co.-workers gather around the counter. Then she put a hold on my debit card . Then she had me to fill out some personal imformation on a reward card application beror they would accept my debit card. I am black and the other people were white. I Am going to check with a lawyer, because the people did was illegal because you ask me for proof of who I was and not the white people. I am tried this . My name is Clarence Dortch 2180 Quail TRL brimingham Al 35216, P>S. I am 67 years old never stole anything in my life. I have never been so insulted.

Finding prices different from one market to the next? Hmm could that possibly be because each market is different? Sometimes in store prices are different from online prices. Prices between stores can even be different because different economies apply. If you have an account with Staples you should have what’s called set pricing. Set pricing is pricing placed by your businesses needs. If you are a print shop for example you would get better pricing for paper. If you would like to be charged the best price, do you homework. Check the price of your item at each division and present that pricing when you check out by a print out or ad. If it is their own pricing I am sure they will honor it.

lol. Staples doesn't give coupons, they put it on your rewards card.

And if you don't want it, then don't buy it. Staples employees have no issues with you if you say that you don't want it if it wasn't the price you thought it was.

the stores hours are to be to 9pm this one closes around 845 how wonderful- then they say they dont carry something but on line they say the store has it what gives?

This store is a definitely a few tacos short of a combo. I have had one too many "poor customer service" issue with this store as well. I purchased a Sony mp3 and elected to purchase the service guarantee that the teenage sales associate offered me. When the time came around and I needed to take advantage of the service warranty, turns out my purchase did not qualify! Why the hell offer it to me in the first place? This store and their management sucks.

The Woman Manager, is a GREAT and FAIR person. She definately knows her business and Staples's policies. In fact, before this Manager was at the West Hazleton store, I had her as a Manager at another Staples in Allentown, Pa. TRUST ME, she is Extremely Fair and very knowlegeable and I have learned a lot from her. For Personal reasons, I'm no longer working for Staples but I still do work in the Retail Business.

If a customer has a problem or question, they can do one of several things to get it resolved and ALL these things are listed by the Service Desk and also posted thorough out the store. Here are some things (1) call the 800 phone number to Staples Corp. in Mass (2) send an email to their Corporate Office (3) have a REASONABLE talk with a Staples Manager and I know that there will be an equal settlement for both the customer and the store.

DON'T SAY "BAD" THINGS ABOUT A MANAGER, UNLESS YOU KNOW THE MANAGER AND COMPLETELY UNDERSTAND THAT DECISION. ALSO, STAPLES CORPORATE OFFICE "DOES" FOLLOW UP ON "ALL" COMPLAINTS. DIRECTLY TO THAT STORE'S GENERAL MANAGER.

The Manager is a Great Person. Don't "run her down."

Corporate Express = Staples as of early 2008.

It is spooky how this exact same thing happened to me...2 years ago. The only difference is that when I questioned it to the manager I was speaking to (had to ask to talk to this very rude person), the pizza faced high school kid beside her grabbed the 110% sign and tore it off the display! I was completely amazed.

Thanks for sharing. I regret not sharing my story when it happened. Staples is a horrible company. I now order from Corporate Express. They are a respectable company that actually cares about their customers.

I bought ink cartridges from staples that are expired and returned the box to the store, they expect me to return again for a third time, I expect them to mail them as i am spending more in fuel than they are worth(56.33). I'll buy on eBay from now on $5.90

I absolutely agree with you. I wish I read this complaint sooner. I got an extended warranty, and when it crashed and would not start up again I sent my CPU in for repair. The "EasyTech" guy hooked it up to a diagnostic system (that obviously does not read every problem) and said it was not a hardware problem so I would have to pay for a software problem. I was like okay; fair enough I didn't read the fine print. He re-installed all the software thinking there was a virus or something on my computer. Two months later I have a full system crash all over again with the same error message and problem starting as before. I knew it was the same problem. After I had brought it in he realized that the fan stopped working on one of the slots and the video card slot was melting. I told him that this must have been the problem all along; he however did not want to admit he made a mistake and his mistake cost me over $200. I refused to pay an additional $100 for additional repairs, but the warranty expired two weeks before I brought the computer in the second time. I tried to plead with the warranty office telling them that it was an error on the side of the technician; they are calling it a new problem that occurred after the repair. Now, I am throwing a computer I loved into the trash. :( The warranty office sided with their fellow Staples employee, and I have to pay for the technician's incompetence. There is no way to prove I'm right, the man from the warranty office said so himself. When I spoke to the technician again in the store he said I didn't have virus software that's why my computer crashed, when I corrected him and told him I did he said it must have expired, when I corrected him and said it was still covered he said Norton Antivirus is not foolproof (which it is not), but the fact that he changed his story three times tells me he probably didn't even check for viruses as a cause of a system crash. He just assumed that that was the problem. My guess is that the system was crashing when it was overheating because the fan was slowly breaking down. I want to break an 'easy button' and force Staples to remove the 'Easy' from the "Easytech" that they coined as the title of their useless technology department. I could have bought a new computer for the amount they wanted me to pay to repair my computer, and I would be $200 richer.

First off, expecting a loaner is a little much, second 2 weeks is pretty fast considering the amount of repairs they do. Lastly, the product replacement plan you bought can only be refunded within 14 days of purchase.

One, transaction history can only go so far back. Is it really the store's problem you couldn't find your receipt? What were you expecting a freebie?

Definitely a Kinko's employee. lol

I bought Dell desktop at 144-09 Northern Blvd, Flushing, NY STAPLES on february 25.
I needed it so badly cause of my stocks. It was staked about $ 70, 000!
So I told a STAPLES clerk it should be delivered in tomorrow.
And he said to me, it would be fine. He told me it will be delivered on saturday.
(february 26)

But it didn't delivered to us!
So I called to [protected], and a counselor said to me it was delayed due to bad weather.
I was so angry, but it was somewhat tolerable to accept. Because I knew it was heavy snow in NY. So I waited for a another day. I was in home all day long.
I canceled every schedule of mine for recieving that computer.

And it didn't come up to us saturday also. So I called to them again.
At this time, another counselor said to me it was delayed cause of weather
and it would be delivered on monday. So I told her, "How can you sure that?" and she
said I AM SURE IT WOULD BE DELIVERED ON MONDAY. So I had decided trust STAPLES again.

But! It didn't deliver to us again. I was almost exausted, but also angry.
So I called again. And another counselor said to me it was delayed again,
so you can take that on tomorrow.
I was sooooooo angry. So I wanted to just cancel my order. Maybe I can get a computer at
another place! Not STAPLES! It will be more easy and fast I thought.

So I had visited STAPLES store again. And said to a clerk "I bought a computer here,
but it didn't come up over a week. I need it more earlier and it doesn't seem to deliver to
us early. So I want to refund this."

And then, General manager Tom Kwon said to me they already sent my computer so they can't
refund it. But even I have never seen my computer yet. So I had asked him if you can refund this and take that computer at your store. But he told me he can't do. So I asked him who can do this. Then he replied, "Anyone can do."
I was so upset with him. He was a general manager but he couldn't check my stuff's status and refund neither. EVERY STAPLES CLERKS told me "There's nothing I can do."

THEN, WHAT DO YOU DO AS A CLERK?!

As I mentioned it earlier, I needed a computer so badly. So I asked him to check my computer's status. And I waited almost a hour in the store. It tooks almost one hour to check my delivery status!
Anyway he told me a delivery man took my computer so it would be delivered till today at least.
He told me when delivery man took some stuffs they should deliver all of stuffs they have.
So it would be surely delivered till today, he said.
I don't feel like believe him. But there's nothing I can choice. So I came back to home.

And I waited again. Actually I had waited for my computer almost a week!
Have you ever been wait for something all day long? It's really crazy. But there's nothing I can do. So I waited and waited.

And it didn't come up again. Owwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww...
How can it possible? I can't believe this.
I know it has heavy snow in NY. But yesterday weather was so nice and today weather either.
How can every clerks say lie to me? I thought STAPLES is big and trustworthy company.
But they made me really really mad.

I want to get a compensation about my time, effort, and emotional trauma.
I can't stand this.

You people are absolutely ludicrous! You blame Staples when somebody at UPS steals a laptop, you complain when you can't return an item after you used it for 6 months, you complain about completely senseless matters! Good God if I worked at Staples then I would be GLAD you never returned because you are such complete idiots! Good riddance, I say, because not only does Staples not need somebody as ignorant as you but the world does not, as well.

I am sorry you had an unfortunate experience at Staples. Did you register the plan? After you purchase a product replacement plan you must register it online. After you register your product replacement plan you should have no problem exchanging you product broken or new at any Staples store. You must have register the plan though, and bring proof that you purchased the plan to any Staples store along with your reciet. I purchased a LAPTOP... the next day walked down stairs with it... IT BROKE! I brug everything I got when i purchased it to the Staples by my house and they let me get the same LAPTOP. NOTHING OUT OF MY POCKET BUT THE PLAN THAT I PURCHASED THE SAME ON MY FIRST TRANSACTION! I think that what Staples offers is a lot better than any of their competitor's. They really do make it E.A.S.Y for me. A lot of the time people want to blam everyone and anyone but themself! Sometimes it's a very E.A.S.Y mistake on eather or's behave. Sometimes it takes people to get really upset and blam rather than help make the problem better for themselves.

Dear Abby,

You said, "I called STAPLES corporate office and was transferred to Customer Executive Team member TRACY CAMPBELL who took my detail and promise to return my call. She did ONLY to tell me that I had a declared value of $100.00. Bare in mind I did not have a copy of this shipping slip. I must admit, I may have signed off this slip without reading that this rep had inputted this value without asking me."

Unfortunately, because of this statement, you really don't have much to stand on. By this statement, you have taken responsibility for not double checking and just "signing off." It is unfortunate about this, but more unfortunate that blame is misplaced.

I brought my computer to the Salem Ma. Staples store LAST August. When they returned it ($250+) later it was still broken and the tech had erased my hard drive... family pics, itunes, microsoft office and everything I had for work! I had bought a new lap top the day I brought the other computer in to be fixed and had planned to use the old one for the kids. I brought it back to be fixed on OCT 7th. It is now January 31! I call the store once a week and get a new story about a back ordered part or a faulty part. I called the corporate office in the beginning of Dec and they all but told me they would get it done immediately or send me a new computer. They have my computer, they have my $, and they have some really serious customer service problems. I go overboard not to shop there for work and family needs. I am unable to express my dissapointment with the entire company.

I bought a chair mat 8 months ago and still have the receipt - the chair mat literally shattered - I went to the store with a piece 8" x 12" to show how it shattered. Those "two" so called Managers brushed me off and didn't want to know anything. BUT, they did give me the 1-800 # of Rubber maid for ME to call and I didn't get anywhere with them - they told me to go back to Staples - - another brushoff.

I also brought to the attention to that MANAGER - that I have a different printer and want to return about $90 worth of NEW ink cartridges because the new printer I have now does not use that ink - he said 'you cannot return ink after '14' days - - Customer service told me that they can be returned anytime up to one year.

I also brought it to the attention of THAT MANAGER, how deceitful Staples is by telling their customers to mail in their cash register receipts for 'REWARDS' - - which means that if a customer needs his receipt at a later date for any warranty, he is out of luck because he doesn't have proof of purchase - he smirked and said, "you're right - don't mail them in then".

And last but not least, I bought a service contract when I bought my printer because I was told that if anything happens to it, just bring it back and you can get an even exchange OR upgrade and pay the difference - - WELL - I went back to the store and was told by that manager, "call Customer Service they will try to help you over the phone to correct the problem" - - I told him that I was totally misinformed when I bought the contract and he just stood their with that same stupid managers look!

So, now I shall never deal with Staples again - especially in theft Manahawkin, N.J store on Rt. 72!

My name is ABBY; I bought a NEW SONY VAIO NOTEBOOK for $2,499.00 along with the additional service plan as a Christmas gift on 12/25/2006. I decided to return the above-mentioned NOTEBOOK for a replacement arranged with SONY. On Tuesday, FEB 02, 2007 I shipped the NOTEBOOK 12/30/2006, at a local staples store with a 2nd day special for UPS.

After 3 weeks of back and forth checking with SONY on the location of my NOTEBOOK. A SONY rep told me Staples should have provided me a tracking number. I then called Staples with the SONY rep on the phone, obtained the tracking number, Googled the tracking number (1Z R43 [protected] 3) to discover that according to UPS WEBSITE (MERCHANDISE IS MISSING. UPS WILL NOTIFY THE SENDER WITH ADDITIONAL DETAILS.;ALL MERCHANDISE MISSING, EMPTY CARTON IS BEING RETURNED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE.)

Called UPS and was TOLD they will pay for the merchandise. I later called 2 day and was told they will not be able to pay me for my NOTEBOOK as when you ship from STAPLES, STAPLES BECOME the SHIPPER and ALL PAYMENTS would be made to staples. STAPLES Manager (Kathleen) told me that she spoke with UPS they are asking for the details to replace my NOTEBOOK.

I later called Staples and was told that STAPLES has its OWN claims department that I need to file a claim with. Contact that department and the representative was means and nasty. I told them that I am saddened that Staples is not customer driven and the REP asked me if I need help or NOT. I request his supervisor and they Supervisor was much more NASTY.

I called STAPLES corporate office and was transferred to Customer Executive Team member TRACY CAMPBELL who took my detail and promise to return my call. She did ONLY to tell me that I had a declared value of $100.00. Bare in mind I did not have a copy of this shipping slip. I must admit, I may have signed off this slip without reading that this rep had inputted this value without asking me.

IT all come down to them NOT wanting to pay me. I am a SMALL BUSINESS OWNER and HAVE LOST ALL MY CUSTOMER INFORMATION AND GRAPHICS ON THIS COMPUTER.

STAPLES IS NOT CUSTOMER CENTERIC, I AM TAKING THIS MATTER TO COURT. PLEASE LET SPREAD THE WORD AND STOP BUYING FROM STAPLES. PLEASE!

ABBY

HELLO STAPLES SHOPPERS.

I wanted to let you all know, Staples new Rewards Program, effective 1 April 2007 (today) is dishonest and makes Staples look STUPID!

THE BELOW PARAGRAPHS ARE OFF THEIR OWN WEBSITE AND ADVERTISING:

Rewards Earn 10% back in rewards on all ink and toner, case and ream paper, and Copy & Print Center purchases

BUT NOT “ALL” AS STATED ABOVE, RATHER THEY EXCLUDE THE BELOW:

Purchases of ink products manufactured by Hewlett Packard are excluded.

WELL, HP (HEWLETT PACKARD) JUST HAPPENS TO BE THE NATIONS NUMBER ONE SELLING INK AND TONER.

ALL DOES NOT MEAN ALL TO STAPLES.

STAPLES HAS YOU BELIEVE YOU WILL GET 10% BACK ON HP INK and TONER. BUT WHAT YOU WILL GET IS A BIG FAT 0

Here is the link to their website for you to read and make sure you read the fine print.

http://www.staplesrewardscenter.com/SORC/UserManagement/Login/LearnStaplesRewards.aspx

YOU CAN CALL IN OR EMAIL YOUR COMPLAINTS TO

STAPLES WANTS TO HEAR YOUR VOICE

Nial J. Hartnett
Supervisor
STAPLES, Inc.
Executive Customer Relations

[protected] DIRECT LINE
NIAL HARTNETT (NIAL.HARNETT@STAPLES.COM)

I ordered and paid for a GPS unit advertised in flyer on 12/12. It was to be shipped to my home. The Store Manager called 12/22 and tried to get me to take a different unit.

I told him I would wait for the one ordered.

Copies of emails attached explain my complaints.

To: "Staples.com"
Subject: Re: E-mail Receipt
Date: Jan 21, 2007 7:43 PM
I went to your store 12/12 paid for and ordered a GPS unit to be mailed to me. It was never received. I went to store 1/20 spoke to Mgr. XXXXX who said was going in back to look into it. Never came back I got tired of waiting. Went back to store today with all receipts spk to Mgr. XXXXX told him to forget order and just credit my purchase back to card. He said that he would have to look into in and call me tomorrow because all of these "had been sent out". I told him that I never received it and he again told me that all of them had been mailed out and he would have to look into it and get back to me. I told him that was unacceptable. I have been to store twice to get this straightened out. He said that "He didn't have time today" but would look into it and call me tomorrow!

Do you expect CUSTOMERS that have problems with purchases or undelivered items to come to your store THREE TIMES to get their Purchases REFUNDED?

WHAT about the CUSTOMERS TIME? I DON'T HAVE TIME TO GO TO YOUR STORE 3 times to have problems taken care of and be told by a manager that "HE DOESN'T HAVE TIME TODAY" but I 'll get to it first thing in the morning!

Gee THAT WAS EASY!

RESPONSE FROM STAPLES BELOW

-----Original Message-----
From: "Staples.com"
Sent: Jan 31, 2007 4:36 PM
To: xxxxxxx
Subject: Staples order - store purchase

xxxxxx,

Thank you for your e-mail regarding the purchase of the Finedrive 400 GPS from December 12th, 2006.

I spoke with the Store Manager who did research your purchase.

This item is no longer available
through Staples. We will be issuing you a full credit to your credit card for this purchase.
I do apologize that to date you have not been contacted and advised to expect this credit.

Thank you for your patience concerning this matter.

xxxxxxx,
Customer Service Representative

e-mail: support@orders.staples.com
phone : 1-800-3STAPLE [protected])
fax : [protected]
online: http://www.staples.com/sbd/content/help/contact/index.html
------------------------------------------
MY RESPOSE BELOW
------------------------------------------
To: "Staples.com"
Subject: Re: Staples order - store purchase
Date: Feb 3, 2007 10:43 AM
Staples Customer Service really doesn't get it?

I wrote the email to complain that after waiting over 1 month for the GPS to be shipped I went to the store only to be told by a manger that he would have to look into it only to never be seen again after going to the office.

I then retured the following day at 1;30 to be told by that store manager that "all those GPSs have been shipped". He told me this twice and I told him you may have shipped it but I never received it.

I told him I wanted a credit and was told "I am going to have to look into this and I DON'T have time today but will do it tomorrow. I told him that was unacceptable I wanted my credit and he could take up the shipping issue with his shipper. He told me No that he would have to work on it tomorror AS HE DIDN'T HAVE TIME TODAY!

OK so let's try again

WHAT IS WRONG WITH THIS STORY? SEE IF YOU CAN GET IT THIS TIME.

HINTs:
Does STAPLES expect customers that have problems with already paid for merchandise that is suppose to be shipped wait for over 1 month?

Do they really expect customer that come to the store to receive a credit to have to return 3 days in a row to get their credit?

Do you expect customers to enjoy having a store manager infer that they are lying 2 times?

Do you really expect customers to use " the third visit is a charm!" method of getting a credit?

Please forward this message to the Vice President of Sale and Marketing and the Vice President of Customer Service. Let's see if they get it. I am going to continue sending emails to your company, offices, Headquarters, etc. until I get someone to understand and respond to the REAL ISSUES.

Now . . . THAT WAS EASY!
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RESPONSE FROM STAPLES BELOW
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To: xxxxxxx.com>
Subject: Staples order inquiry
Date: Feb 3, 2007 2:07 PM
Dear xxxxxx,

We appreciate your inquiry concerning this issue.

As was stated in the last email sent by xxxxxxx, we would be more than happy to issue the credit for the purchase that was not sent. I apologize for the troubles at the store but am sure we can handle your request from this end. From my understanding, of xxxxxxx email, she was able to locate the order and had issued the credit. Unfortunately, I was unable to locate your order with the information provided, so I am unable to confirm at this time or not if the credit is already posted to your account. If you wish to call or email us back (I tried to find a phone number mentioned in past emails, but was unable to do so, I apologize if I overlooked it) and include your full name, customer number or order number, then we can further research this issue and confirm the current status of the credit.

We look forward to hearing back from you.

Thank you for your patience concerning this matter.

XXXXXXX
Customer Service Representative

e-mail: support@orders.staples.com
phone : 1-800-3STAPLE [protected])
fax : [protected]
online: http://www.staples.com/sbd/content/help/contact/index.html

CUSTOMER SERVICE AT STAPLES HAS THEIR OWN MARKETING SLOGAN . . ."WE JUST DON'T GET IT"

I never bought levono laptop but they are charging me TSS 3 payments straight for 3 days. I called hun they were like we sold you TSS but I never bought laptop. They canceled it but never give me refund for the transaction that already on my credit card and those are not even mine

I bought the chair on June 11 in STAPLES Ardmore OK.

Two weeks ago I saw that one side of the seat was going off even my weight is lower than the 275 lb limit.

So I cannot use it anymore and it is even unsafe as it may break completely any time.

I am looking for refund. I paid over 207$ in total but I am not sure there was only the chair.

the paint on the plastic parts came off the first week. the leather is peeling off in many spots ,it is paper thin .the back broke while i was sitting on it and hurt my back ,badly. the auburn ca store is real bad about problems . they don't care at all. told them about the problem ,told me i would have to mail the chair back , back east somewhere .

I have had my chair for just over a year now and I can hardly stand to sit in it any longer. I thought it would just take some getting used to that is why I have not complained until now. i sit at my desk for only 3-4 hors a day and my back has seamed to get progressively worse. Cannot sit back in the chair as it always leans forward.

I'm here to present a complaint about an unpleasant experience that happened on the morning of Sept/10 at the store mentioned.

That day I tried to get assistance from associates, but unfortunately, they were no cashiers or managers to help you and the others were too busy on their phones.

An employee at a staples location in Glendale was one of the worst experiences I've ever had in customer service. She was extremely rude and even cursed under her breath after I asked a simple question. Her name was Victoria, hopefully the management at this location does something about this employee.

There is such a lack of customer service there, it's unbelievable. Managers no where in site. No one works on the floor or in the aisles. Employees not knowledgeable about products in store and if they are available. I hope this culture don't continue or else I'd have to take my business elsewhere.

Ashley in the Mason City Iowa Location is very rude and makes up to many excuses why she can't perform her job. I won't be back for a long while because of her. Thanks

overcharging me putting cookies on my account that I did not ask for. Staples Credit Card [protected] Youlanda Patterson [protected] cell [protected] phone zip 75231 I over $284.18 my on my credit card is $515.82. 7126 holly hill drive 112 Dallas, Texas 75231

i made a purchase in store1625 black friday the man at the cash reg. did not put the item in the bag i when out to the car saw that the item was not there when back in the store they could not help me/ i think its a scam between your staff i am getting a lawer to take this case, the item was a soraher set for a computer cyber 14 watt price 25.99 this is not a way to run a buss. i know noting will be done this is why i am getting a lawer for the rest of the public not to be taken