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StrawberryNET.com

StrawberryNET.com review: Customs Charge 5

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Author of the review
10:42 am EDT
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I recently purchased Chanel Perfume on line from this company and I now find on delivery by the Royal Mail I have to pay a £12.65 Customs Charge before delivery of the said goods as I have already paid for the goods by credit card I am unable to cancel the transaction. Nowhere on this site does it say that customers will have to pay a Customs Charge. I have EMailed the Company but they avoid my question and repeatedly send the same EMail in return stating when the goods were dispatched. Please advise all potential customers.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Vicky BSDB
US
Aug 26, 2010 3:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anyone buying goods online from outside EU is subject to pay Customs. This is not a certainty but it is something likely to happen. By no means this is a seller's fault - either from StrawberryNet or any other company. This is just a customer lack of information about his own country imports laws and regulations.

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Ikowalle
US
Apr 13, 2011 6:01 pm EDT

After I checked out and provided my credit card info, the price went up. They promised me a refund six weeks ago and never sent it.

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DAisime
US
May 24, 2012 8:19 pm EDT

First order and my parcel was lost. Didn't get a refund, no reply from customer service. Bad service. Will never reorder and have warned my friends°.

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marwa abdelrahman
EG
Dec 30, 2014 1:58 pm EST

same here in egypt, when i submitted the order there is nothing to mention that there will be addional tax and customs charges.
after order is dispatched, i received an email confirmation and at that time only I knew vat is under responsibility of the customer!

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Linda Allison
US
Nov 04, 2018 11:54 am EST

Good day, I have ordered facial products online from strawberry. Net and I am still waiting for the goods which I ordered and paid for on the 15.09.2018. I have send email enquiring the status but getting no feedback from them. This is the reference number that they provided. Order reference: [protected].

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    +1 (855) 549-8663
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    +852 35 168 719
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    Strawberry Fields, № 4, A Kung Ngam Village Road, Shau Kei Wan, Hong Kong
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    Oct 30, 2024
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StrawberryNET.com is ranked 19 among 335 companies in the Beauty and Well-being category