Menu
For Business Write a review File a complaint
StrawberryNET.com

StrawberryNET.com review: Customs Charge 5

P
Author of the review
10:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently purchased Chanel Perfume on line from this company and I now find on delivery by the Royal Mail I have to pay a £12.65 Customs Charge before delivery of the said goods as I have already paid for the goods by credit card I am unable to cancel the transaction. Nowhere on this site does it say that customers will have to pay a Customs Charge. I have EMailed the Company but they avoid my question and repeatedly send the same EMail in return stating when the goods were dispatched. Please advise all potential customers.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments
Add a comment
V
V
Vicky BSDB
US
Aug 26, 2010 3:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anyone buying goods online from outside EU is subject to pay Customs. This is not a certainty but it is something likely to happen. By no means this is a seller's fault - either from StrawberryNet or any other company. This is just a customer lack of information about his own country imports laws and regulations.

I
I
Ikowalle
US
Apr 13, 2011 6:01 pm EDT

After I checked out and provided my credit card info, the price went up. They promised me a refund six weeks ago and never sent it.

D
D
DAisime
US
May 24, 2012 8:19 pm EDT

First order and my parcel was lost. Didn't get a refund, no reply from customer service. Bad service. Will never reorder and have warned my friends°.

M
M
marwa abdelrahman
EG
Dec 30, 2014 1:58 pm EST

same here in egypt, when i submitted the order there is nothing to mention that there will be addional tax and customs charges.
after order is dispatched, i received an email confirmation and at that time only I knew vat is under responsibility of the customer!

L
L
Linda Allison
US
Nov 04, 2018 11:54 am EST

Good day, I have ordered facial products online from strawberry. Net and I am still waiting for the goods which I ordered and paid for on the 15.09.2018. I have send email enquiring the status but getting no feedback from them. This is the reference number that they provided. Order reference: [protected].

View 0 more photos
  1. StrawberryNET.com Contacts

  2. StrawberryNET.com phone numbers
    +1 (855) 549-8663
    +1 (855) 549-8663
    Click up if you have successfully reached StrawberryNET.com by calling +1 (855) 549-8663 phone number 0 0 users reported that they have successfully reached StrawberryNET.com by calling +1 (855) 549-8663 phone number Click down if you have unsuccessfully reached StrawberryNET.com by calling +1 (855) 549-8663 phone number 0 0 users reported that they have UNsuccessfully reached StrawberryNET.com by calling +1 (855) 549-8663 phone number
    International
    +852 25 910 300
    +852 25 910 300
    Click up if you have successfully reached StrawberryNET.com by calling +852 25 910 300 phone number 1 1 users reported that they have successfully reached StrawberryNET.com by calling +852 25 910 300 phone number Click down if you have unsuccessfully reached StrawberryNET.com by calling +852 25 910 300 phone number 0 0 users reported that they have UNsuccessfully reached StrawberryNET.com by calling +852 25 910 300 phone number
    100%
    Confidence score
    Customer Service
    +852 35 168 719
    +852 35 168 719
    Click up if you have successfully reached StrawberryNET.com by calling +852 35 168 719 phone number 1 1 users reported that they have successfully reached StrawberryNET.com by calling +852 35 168 719 phone number Click down if you have unsuccessfully reached StrawberryNET.com by calling +852 35 168 719 phone number 0 0 users reported that they have UNsuccessfully reached StrawberryNET.com by calling +852 35 168 719 phone number
    100%
    Confidence score
    Customer Service
    More phone numbers
  3. StrawberryNET.com emails
  4. StrawberryNET.com address
    Strawberry Fields, № 4, A Kung Ngam Village Road, Shau Kei Wan, Hong Kong
  5. StrawberryNET.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all StrawberryNET.com contacts
StrawberryNET.com Category
StrawberryNET.com is ranked 19 among 335 companies in the Beauty and Well-being category