Their customer service is horrible. There is no manager, everyone is the same and there is no hierarchy of order. each low level tech can do whatever they want.. I spoke with Johan (I think) major ###.. obviously he has never had any customer services training on maintaining a relationship with customers. They don't care about their customers, they are in business only for themselves. I found them not to be an ethical and moral company due to their practices. there are too many other good cam sites out there, better looking people and less expensive.. Streamate takes 65% of the performers money, where most other sites don't take that much (icams.com, sexier.com, myfreecams.com (only 50%), and imlive.com just to name a few.. I'm going to avoid ever touching streamate.com or their sites again!
The complaint has been investigated and resolved to the customer’s satisfaction.
this has also happened to me... i was charged for something i didnt purchase. when i questioned the charge, they shut my account and blocked my card then told me they were sending my details off to the authorities to be investigated for credit card fraud?!
now im being told to pay up.. what do i do?
imlive takes 70 percent of models money, plus 70 percent of tips