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1.6 14 Complaints
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StreaMate.com Complaints 14

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7:32 am EDT
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StreaMate.com Account block

They have block me account since January 2024 their reason was "my ID was fake" which was not true, I sent them a proof of ID from the Department of home Affairs. they requested a different document from Government office. I went and apply for a Passport. I sent it to them as requested. They still refuse to unblock my account and refuse to pay me my $449 that was reversed by Paxum.I work for them as a model BigSweetTitts. please all I want is my money please help me.

Claimed loss: $449.00

Desired outcome: My account to be unblocked and my money back

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9:58 pm EDT
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On 25th September, my account was closed for a reason of going against one of their rules because of a certain show I had with one of the clients, sadly wasn’t given any warning about this cause I didn’t intend to hurt anybody since it was an exclusive show(one on one) and what I I did was on request by the client. Well leaving that aside, I wasn’t cut off...

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2:39 am EDT
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StreaMate.com Streamate

On 29th august My performer account been was closed due to prohibited roleplay. I did not receive any warning or explanation from Streamate. As a new model I have apologised for not understanding the rules in this area and have ensured SM that I have read the code of conduct and fully take responsibility for my actions and will not repeat this again.

I would like to be given a second chance as this is only my first mistake.

This is my main source of income

Desired outcome: My account to be reinstated so that I can continue to support my family financially

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1:54 am EDT
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StreaMate.com Please open my account if not atleast send all my funded weeks I been working thanks!

Hello this is [censored]ing I wanna ask where is my money I have three weeks funds there in your site..

You’re accusing me fraud

Which is I don’t know where you get that words first of all our work here in the site is to model to show on private not to look who’s using hack credit card..

It’s your work there to look who’s doing hacking or who is doing fraudulent activities as admin customers services you are in charge accepting approval purchase of credits on site..

So don’t blame me or any model that it’s our fault if some member using hack or they are doing fraudulent activity in the site because it’s not our fault we don’t have access on any system of the site which track who is doing fraudulent activities or hacking credit card..

It’s very easy for you guys there to …

Kindly elaborate and give me proof about the accusations you just have said. I been working hard and abide by the rules and regulations of the site. Its my only job and I treasure it as my bread and butter. I never ever had any encounter with hackers or what ever illegal stuff u just said and its devastating to know u close my account without any proof to show me despite of my sacrifices to earn for a living. I hope u understand my position and that u open up your mind and heart to give this hard working girl a chance to clear things and reactivate my account if you are proven wrong.

Which is I don’t know where you get that words first of all our work here in the site is to model to show on private not to look who’s using hack credit card..

It’s your work there to look who’s doing hacking or who is doing fraudulent activities as admin customers services you are in charge accepting approval purchase of credits on site..

So don’t blame me or any model that it’s our fault if some member using hack or they are doing fraudulent activity in the site because it’s not our fault we don’t have access on any system of the site which track who is doing fraudulent activities or hacking credit card..

It’s very easy for you guys there to tell us your account has been closed you don’t know how hard we earned that money just to get that amount..

I am not expecting to work again in the site but i’m asking you for the last time please release all the money that I am fund that your site because if you’re accusing me it’s fraud do you think that all those earning is fraud?..

Have a heart of a model like me that i’ve been working in the side for 5 almost 6 years I am i’m pleasing you to please release all the money because I needed to start my life again...

Please reply on this message because I am messaging you and you don’t not reply I am serious here and we talk professional as a model and the customer service please give me the service assistance that I deserved

Desired outcome: I WANT THEM PAY ME WHAT I EARN IF THEY WILL NOT LET ME REOPEN MY ACCOUNT!

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1:18 am EST
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StreaMate.com Model account terminated

Hi,

Me and my husband we both are working as a model in streamate from last few months but they terminated my account recently by claiming that it was closed due to fraudulent activity.

Someone tipped me Hugh amount from another account when I was on private live chat with other customers and they also tipped us online. We thought they have given tip to help our child.They also mentioned the same in message but streamate closed my account by saying that due to fraudulent activity the close my account.

Please help us to activate my account as it is our only income source.

Desired outcome: My streamate id is:Eliza51 and my husband is is Maddy9560.

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5:44 am EDT
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StreaMate.com I totally switched to J4Sex.com

When I found out how much the models were paid by Streamate (about 30% of what you’re paying) I understood why most of them worked in this sh**ty way (lazy, boring, dull, lifeless). I totally switched to J4Sex

- the models must be paid a lot better there because they work in completely different way, they seem to value you as their client and they seem to value their job. Also, they are way more beautiful (most of them). The prices are about the same by the quality is totally different. Streamate is so overpriced for the quality they provide!

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Secretkitty
US
Jan 02, 2024 7:06 am EST

Yes other sites offer a higher percentage, however most models don’t make but tips a few hundred a week because of the overcrowding or amount of free losing customer there to watch free in public, (the reason they sign up on the low paying customer sites such as this one) the models then work harder for much less. I make thousands a week on streamate as a top model of many years, and made 25$ working full time on this site giving away too much. The percentage of payout is lower due to how much better paying customers they give us. They want their models to benefit from money not from free loading jerkers. I’ve worked every site in the industry and none of them make as much as models on sm. The only one where SOME BUT FEW make good money is MFC and that’s luck of the draw and they don’t make money for months to years on there on average.

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7:57 pm EDT

StreaMate.com Banned Account

I currently was a model on this account for a few years. Sent numerous emails about a customer who was trying to stalk me and let them know he would be sending in doctored information to them. They decided to ban my account and only listen to one side instead of the story instead of mine. Isn't it their job to try to protect the models and not listen to someone who I have complained about numerous times? No investigation, no explanation, just banned. There excuse was code of conduct was broke. If someone was trying to extort you wouldn't you want to know the reasons why?!

Desired outcome: Want my account reopened and my money!

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9:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

StreaMate.com UNPAID webcam session due to technical error that streamate FAILED to acknowledge and reconcile

My most recent experience as a webcam model- after degrading myself yesterday for several minutes in front of two faceless guys, I noticed that my earnings did NOT show up immediately when my show ended, as they usually had. I immediately reached out to customer service via the company portal and then by email. I did notice that a technical sound error occurred before, during, and after the show and maybe that had an effect on the circumstance. I explained all of this in the email and they responded back and disputed me on the fact as if I had the time to lie about a few funky dollars! Overall, the customer service was very dissatisfactory! I know they could have provided me with some sort of empathy, comfort, or reconciliation. I received none. I went back and forth with them over a series of a couple of emails and asked them, "why would I make something like this up?" I am an honest, hard-working individual who deserves respect at a minimum, and free shows are NOT something that I signed up for. They never acknowledged (or at least haven't thus far) the technical sound glitch that probably played a part in this ordeal. Up until that point, I doing my shows and receiving my pay just fine. If anyone knows how else I can make a formal complaint regarding this ordeal and unfortunate outcome, I would appreciate your feedback.

Desired outcome: Apology, refund, reconciliation, proper investigation, and due respect

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Resolved

I created a post on Reddit about this issue and received replies on who to email to attempt to resolve this matter. I emailed liz@streamate.com and although she was a bit hesitant at first, we were eventually able to reconcile, effective today. A big sigh of relief for me moving forward with this site.

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BAT80
Glencoe, ZA
Mar 25, 2024 2:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SCAMMERS, THIEVES, RACISTS AND FAKES

I have been working for thi company for a year F. They blocked my account and stole all my 3 weeks earnings. On a false accusations that my ID was fake . How do you use a fake ID in your own country? If they don't want African in their site they should have said so. I just want my money.

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Secretkitty
US
Jan 02, 2024 7:16 am EST

I forgot to mention, a large percentage of the 65% not given to the model, is used for advertising to high quality customers, so the site doesn’t end up like websites such as Chaturbate or all them low quality trashy sites. Streamate will always be the Premium of the industry, that’s why they’re number one for models and customers. Freemium is only beneficial to non paying customers. Premium is beneficial for quality and models. Many people on streamate come for fetishes and things that basic cam freemium sites don’t make them feel comfortable with, they want high quality performers in private shows to satisfy their odd desires, instead of public masturbation where you can see for free many places.

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5:54 am EST

StreaMate.com billing services

streamate charged my bank account $86 when they were suppose to charge only $6o, when i asked support about it they closed my account and banned me i believe this is illegal

Desired outcome: i want my $25 dollars back

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10:46 am EDT

StreaMate.com blocked account

hi i am brandyblack..the gentlemen came in my room on 3 of november asked me to bring 2 girls to watch him come in pvt c2c i did that...the girls were not miners they are models that i work with in studio then my account got blocked please help me i really need that account...im pleading with management to overlook my mistake as im new in this business i really did not know all the rules...i was hoping i could get a warning eat least. please help me...

Desired outcome: UNBLOCK MY ACCOUNT PLEASE

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Kelsie Bender
US
Apr 16, 2023 5:45 pm EDT
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How did you know your account was blocked? Did they say anything or you just couldn't log in?

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3:42 pm EDT

StreaMate.com Streamate stopped paying me

I had my payments on hold for one month and I could not turn them back on, their system is really bad. I contacted them by email many times but no answer. kept emailing them for 2 weeks, every single day. They replied after 2 weeks that they will solve the issue manually and will turn payments on. Since then nothing, they haven't turned anything on, I never got my money. Meanwhile I kept working on the site daily, 6 to 10 hours and making money. But I still continued to send email. I asked my members to contact customer sussport but they just been told I have to keep emailing model support. I even contacted customer support and they ignored me completely. Now it's been more than one month since I should have received my money and still no answer from them. Today I stopped going on their site to keep making them money and getting zero for my work. I don't know what else to do. I have worked for almost 3 months for nothing.

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6:38 pm EDT

StreaMate.com customer service

I am a model and they provide no customer service for the models they say that you need to email a fake email there is no one that ever emails back when I call the phone number they tell me that there is no name of the owner of the company and that there is no box that I can speak to who can transfer me to somebody that can help there is no one in charge of the email to make sure that they are getting back to people on time or even that they are handling the inquiries properly I have been unable to get into my account and according to the lady I spoke to on the phone I have to keep sending emails to an email that gets no replies back there's no one I can speak to and she won't give me any information and I told her I was going to call better business bureau and write a bad review and she said she doesn't care I'm baffled that there is a company that is being ran this way and that the owner doesn't care to solve any of these problems or speak to anybody in regards to what the issues are that are being solved this business is not going to last long it's a joke

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5:46 pm EDT
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Streamate.com is a classic example of a merchant preforming skimming credit card fraud on their customers, or innocent email accounts who never visited their sites. Skimming - "the theft of credit card information used in an otherwise legitimate transaction. It is typically an "inside job" by a dishonest employee of a legitimate merchant" (Wikipedia). In...

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6:40 pm EST
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StreaMate.com Charging when not using

Streamate.com is charging your credit card even when you are not on private chatting with anybody! There customer service is rude and will not refund any charges.

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DIAMOND421
New Philadelphia, US
Jan 01, 2023 10:34 pm EST
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I have been working for the for about 5 months but for the last 3 to 4 weeks. streamate models owe me at least $500/ could you tell me why i havent been paid

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Gigi Kent
US
Jun 14, 2021 5:28 am EDT

Because of a policy change we are limiting access to certain locations to prevent fraud risk. Unfortunately we will no longer be able to extend service to your area at this time. If this policy changes we will inform you.

The suport person chatting/writting was cool till the last message where the chat was closed from any other answer...guess he was bussy.

My problem is, why are they letting peoples register than block them based on location.
Free accounts are charged with something still so the free is not so free if they do so.

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Manxwis76
US
Jul 31, 2019 10:50 pm EDT

Streamate.com its a scam! They blocked my account just after registration and recharging balance, support ignore my messages. Stay away!

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Kinkycandyxx
ZA
Nov 04, 2018 8:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was a model for streamate under screen name kinkycandyxx my account was closed recently but I did not receive my payments for 4 weeks I was never paid . why are they stealing my money ? I want my money because I worked so hard for it, if they close my account they should have paid me all the money I am owed ! please resolve this immediately

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Brian0924
Riverview, US
Nov 22, 2011 4:40 pm EST

Streamate is a RIPOFF, stay away from these cam sites! I had a problem with my inbox so I contacted live support and the operator insulted me and closed my account! The second person was even worse. BY FAR, the WORST customer service experience I have EVER received from any company. The phone rep. was much more courteous and helpful, but Streamate outsources the phone support to a third party call center who is not directly involved in the day-to-day operations. Luckily, I only wasted 20 bucks before I realized what a SCAM this website is. "Companies" like Streamate are laughing all the way to the bank by taking advantage of YOUR desperation for female interaction. STREAMATE AND OTHER CAM SITES PREY OFF THE STUPID. DON'T BE STUPID.

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John Q Public II
Kansas City, US
Nov 06, 2011 12:05 am EDT

this is very true...I have spent thousands and the robbed me time and time again...beware of Streamate and XHampster they are the same. Customer Service agen EVA is a evil vendictive ###...look out for her !

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marcoss
BR
Jun 05, 2010 12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

STAY AWAY!

IF YOU PROVIDE YOUR CREDIT CARD INFORMATION,
YOU´LL BE ROBBED!

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Overview of StreaMate.com complaint handling

StreaMate.com reviews first appeared on Complaints Board on Nov 7, 2009. The latest review Account block was posted on Mar 26, 2024. The latest complaint UNPAID webcam session due to technical error that streamate FAILED to acknowledge and reconcile was resolved on May 20, 2022. StreaMate.com has an average consumer rating of 2 stars from 14 reviews. StreaMate.com has resolved 2 complaints.
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  1. StreaMate.com Contacts

  2. StreaMate.com phone numbers
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    +1 (866) 941-3982
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    Aug 12, 2024
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StreaMate.com is ranked 5 among 5 companies in the Internet and Telecommunications category

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