CB Car Dealers Subaru Complaint regarding poor service and excessive costs at Subaru Brazil

Subaru review: Complaint regarding poor service and excessive costs at Subaru Brazil

Carlos Rogerio Camargo (Camargo) of US

Jan 10, 2024 10:46 am EST

Verified customer

Featured review

I am writing to express my deep dissatisfaction with the service and costs I have encountered at your authorized dealerships in Brazil, specifically regarding maintenance for my 2016 Subaru Forester XT (VIN JF1SJGL85GG199795).

While I am a loyal Subaru enthusiast and very satisfied with the performance and quality of my Forester, the maintenance experience has been a source of great frustration and concern on three separate occasions. Each time, I have encountered:

- Excessively Long Waiting Times for Parts: On all three occasions, obtaining replacement parts has taken unreasonable lengths of time, ranging from weeks to months. This severely inconveniences me and disrupts my ability to rely on my vehicle.

- Unjustifiably High Costs: Compared to readily available pricing information for the same parts in the United States, the costs I have been charged at Brazilian dealerships are exorbitant. In some instances, the price difference has been over tenfold, which is simply unacceptable.

As a specific example, I am currently waiting for a set of fuel injector o-rings, a seemingly routine maintenance item. It has been nearly two weeks since I ordered the parts, and the quoted price of R$ 750 (approximately US$ 150) is outrageous compared to readily available US prices of under US$ 15. This price discrepancy and extended wait time are completely unacceptable.

This pattern of poor service and excessive costs raises serious concerns about the overall customer experience offered by Subaru in Brazil. It is deeply discouraging for loyal customers like myself to be met with such unreasonable delays and exorbitant prices for essential maintenance.

Therefore, I request that you take immediate action to address the following issues:

- Investigate the root cause of the excessive waiting times for parts. Implement measures to ensure timely availability of necessary replacement parts for all Subaru models in Brazil.

- Conduct a thorough review of your pricing structure for replacement parts. Ensure that Brazilian customers are not subjected to unreasonably high costs compared to international markets.

- Provide a specific explanation for the exorbitant price and extended wait time associated with the fuel injector o-rings in my case. Additionally, I request a resolution that reflects a fair and reasonable outcome for this situation.

I sincerely hope that you will take my complaint seriously and take swift action to rectify these issues. I am confident that Subaru Brazil can and should provide a high-quality customer experience that aligns with the brand's global reputation for excellence.

Thank you for your time and attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Sincerely,

Carlos Rogerio Camargo

+[protected]

Florianópolis, Santa Catarina, Brasil

Confidential Information Hidden: This section contains confidential information visible to verified Subaru representatives only. If you are affiliated with Subaru, please claim your business to access these details.

0 comments

Add a comment

Subaru - faulty wheel bearing 1

Resolved

Subaru - what subaru and ganley subaru especially don't want you to know

Resolved

Subaru - service manager

Resolved

Subaru - consignment auto sale

Subaru - hesitation problem since new 2

Subaru - Advertisement

Subaru - No Sti

Subaru - Subaru outback 2022 sound problem drivers side

Subaru - Windshield, etc 2

Subaru - Worse customer service

View all Subaru reviews and complaints

Subaru Contacts

Subaru phone numbers

1800 226 643
1800 226 643

Click up if you have successfully reached Subaru by calling 1800 226 643 phone number 7 7 users reported that they have successfully reached Subaru by calling 1800 226 643 phone number Click down if you have unsuccessfully reached Subaru by calling 1800 226 643 phone number 5 5 users reported that they have UNsuccessfully reached Subaru by calling 1800 226 643 phone number

59%
Confidence score

Australia

8800 555 0020
8800 555 0020

Click up if you have successfully reached Subaru by calling 8800 555 0020 phone number 1 1 users reported that they have successfully reached Subaru by calling 8800 555 0020 phone number Click down if you have unsuccessfully reached Subaru by calling 8800 555 0020 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling 8800 555 0020 phone number

100%
Confidence score

Russia

+1 (800) 011-2737
+1 (800) 011-2737

Click up if you have successfully reached Subaru by calling +1 (800) 011-2737 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 011-2737 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 011-2737 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 011-2737 phone number

Colombia

+1 (800) 070-1010
+1 (800) 070-1010

Click up if you have successfully reached Subaru by calling +1 (800) 070-1010 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 070-1010 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 070-1010 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 070-1010 phone number

Mexico

+81 364 478 000
+81 364 478 000

Click up if you have successfully reached Subaru by calling +81 364 478 000 phone number 3 3 users reported that they have successfully reached Subaru by calling +81 364 478 000 phone number Click down if you have unsuccessfully reached Subaru by calling +81 364 478 000 phone number 2 2 users reported that they have UNsuccessfully reached Subaru by calling +81 364 478 000 phone number

20%
Confidence score

Japan

+1 (800) 782-2783
+1 (800) 782-2783

Click up if you have successfully reached Subaru by calling +1 (800) 782-2783 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 782-2783 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 782-2783 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 782-2783 phone number

United States

+1 (800) 894-4212
+1 (800) 894-4212

Click up if you have successfully reached Subaru by calling +1 (800) 894-4212 phone number 0 0 users reported that they have successfully reached Subaru by calling +1 (800) 894-4212 phone number Click down if you have unsuccessfully reached Subaru by calling +1 (800) 894-4212 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +1 (800) 894-4212 phone number

Canada

+353 14 033 969
+353 14 033 969

Click up if you have successfully reached Subaru by calling +353 14 033 969 phone number 1 1 users reported that they have successfully reached Subaru by calling +353 14 033 969 phone number Click down if you have unsuccessfully reached Subaru by calling +353 14 033 969 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +353 14 033 969 phone number

100%
Confidence score

Ireland

+64 800 782 278
+64 800 782 278

Click up if you have successfully reached Subaru by calling +64 800 782 278 phone number 1 1 users reported that they have successfully reached Subaru by calling +64 800 782 278 phone number Click down if you have unsuccessfully reached Subaru by calling +64 800 782 278 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +64 800 782 278 phone number

100%
Confidence score

New Zealand

+43 662 444 342
+43 662 444 342

Click up if you have successfully reached Subaru by calling +43 662 444 342 phone number 1 1 users reported that they have successfully reached Subaru by calling +43 662 444 342 phone number Click down if you have unsuccessfully reached Subaru by calling +43 662 444 342 phone number 1 1 users reported that they have UNsuccessfully reached Subaru by calling +43 662 444 342 phone number

Austria

+420 255 720 111
+420 255 720 111

Click up if you have successfully reached Subaru by calling +420 255 720 111 phone number 1 1 users reported that they have successfully reached Subaru by calling +420 255 720 111 phone number Click down if you have unsuccessfully reached Subaru by calling +420 255 720 111 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +420 255 720 111 phone number

100%
Confidence score

Czech Rebublic

+358 937 477 415
+358 937 477 415

Click up if you have successfully reached Subaru by calling +358 937 477 415 phone number 1 1 users reported that they have successfully reached Subaru by calling +358 937 477 415 phone number Click down if you have unsuccessfully reached Subaru by calling +358 937 477 415 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +358 937 477 415 phone number

100%
Confidence score

Finland

+33 134 306 200
+33 134 306 200

Click up if you have successfully reached Subaru by calling +33 134 306 200 phone number 1 1 users reported that they have successfully reached Subaru by calling +33 134 306 200 phone number Click down if you have unsuccessfully reached Subaru by calling +33 134 306 200 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +33 134 306 200 phone number

100%
Confidence score

France

+49 180 591 1912
+49 180 591 1912

Click up if you have successfully reached Subaru by calling +49 180 591 1912 phone number 1 1 users reported that they have successfully reached Subaru by calling +49 180 591 1912 phone number Click down if you have unsuccessfully reached Subaru by calling +49 180 591 1912 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +49 180 591 1912 phone number

100%
Confidence score

Germany

+39 289 040 200
+39 289 040 200

Click up if you have successfully reached Subaru by calling +39 289 040 200 phone number 1 1 users reported that they have successfully reached Subaru by calling +39 289 040 200 phone number Click down if you have unsuccessfully reached Subaru by calling +39 289 040 200 phone number 1 1 users reported that they have UNsuccessfully reached Subaru by calling +39 289 040 200 phone number

Italy

+31 208 512 229
+31 208 512 229

Click up if you have successfully reached Subaru by calling +31 208 512 229 phone number 1 1 users reported that they have successfully reached Subaru by calling +31 208 512 229 phone number Click down if you have unsuccessfully reached Subaru by calling +31 208 512 229 phone number 1 1 users reported that they have UNsuccessfully reached Subaru by calling +31 208 512 229 phone number

Netherlands

+48 126 874 300
+48 126 874 300

Click up if you have successfully reached Subaru by calling +48 126 874 300 phone number 1 1 users reported that they have successfully reached Subaru by calling +48 126 874 300 phone number Click down if you have unsuccessfully reached Subaru by calling +48 126 874 300 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +48 126 874 300 phone number

100%
Confidence score

Poland

+34 902 100 022
+34 902 100 022

Click up if you have successfully reached Subaru by calling +34 902 100 022 phone number 1 1 users reported that they have successfully reached Subaru by calling +34 902 100 022 phone number Click down if you have unsuccessfully reached Subaru by calling +34 902 100 022 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +34 902 100 022 phone number

100%
Confidence score

Spain

+46 858 771 797
+46 858 771 797

Click up if you have successfully reached Subaru by calling +46 858 771 797 phone number 1 1 users reported that they have successfully reached Subaru by calling +46 858 771 797 phone number Click down if you have unsuccessfully reached Subaru by calling +46 858 771 797 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +46 858 771 797 phone number

100%
Confidence score

Sweden

+90 212 359 6006
+90 212 359 6006

Click up if you have successfully reached Subaru by calling +90 212 359 6006 phone number 1 1 users reported that they have successfully reached Subaru by calling +90 212 359 6006 phone number Click down if you have unsuccessfully reached Subaru by calling +90 212 359 6006 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +90 212 359 6006 phone number

100%
Confidence score

Turkey

+86 400 818 4860
+86 400 818 4860

Click up if you have successfully reached Subaru by calling +86 400 818 4860 phone number 1 1 users reported that they have successfully reached Subaru by calling +86 400 818 4860 phone number Click down if you have unsuccessfully reached Subaru by calling +86 400 818 4860 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +86 400 818 4860 phone number

100%
Confidence score

China

+966 920 000 072
+966 920 000 072

Click up if you have successfully reached Subaru by calling +966 920 000 072 phone number 1 1 users reported that they have successfully reached Subaru by calling +966 920 000 072 phone number Click down if you have unsuccessfully reached Subaru by calling +966 920 000 072 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +966 920 000 072 phone number

100%
Confidence score

Saudi Arabia

+27 116 080 116
+27 116 080 116

Click up if you have successfully reached Subaru by calling +27 116 080 116 phone number 1 1 users reported that they have successfully reached Subaru by calling +27 116 080 116 phone number Click down if you have unsuccessfully reached Subaru by calling +27 116 080 116 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +27 116 080 116 phone number

100%
Confidence score

South Africa

+54 810 555 8410
+54 810 555 8410

Click up if you have successfully reached Subaru by calling +54 810 555 8410 phone number 1 1 users reported that they have successfully reached Subaru by calling +54 810 555 8410 phone number Click down if you have unsuccessfully reached Subaru by calling +54 810 555 8410 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +54 810 555 8410 phone number

100%
Confidence score

Argentina

+55 800 770 2011
+55 800 770 2011

Click up if you have successfully reached Subaru by calling +55 800 770 2011 phone number 1 1 users reported that they have successfully reached Subaru by calling +55 800 770 2011 phone number Click down if you have unsuccessfully reached Subaru by calling +55 800 770 2011 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +55 800 770 2011 phone number

100%
Confidence score

Brazil

+51 630 3077
+51 630 3077

Click up if you have successfully reached Subaru by calling +51 630 3077 phone number 1 1 users reported that they have successfully reached Subaru by calling +51 630 3077 phone number Click down if you have unsuccessfully reached Subaru by calling +51 630 3077 phone number 0 0 users reported that they have UNsuccessfully reached Subaru by calling +51 630 3077 phone number

100%
Confidence score

Peru

More phone numbers

Subaru emails

customer@subaru.com

100%
Confidence score: 100%

Support

Subaru address

Ebisu Subaru Bldg, 1-20-8, Ebisu, Shibuya-ku, Tokyo, 150-8554, Japan

Subaru social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024