Fiat Auto
Reviews and Complaints

I am a fiat owner and customers over the last 20 years recently I have my Fiat Tipo 1600 cc Sedan model 2021 I would like to book for my periodic services through the Fiat Dynamex in Egypt which all the Fiat customers facing a dramatically impact since no answer for the hotline , no single mobile number or contact number will answer the customer to book their services . my car now 40+ KM where my services should be done . I am a physician , Dr and no hope to get an answer .

Seriously it is not my only complain it is the complain of all the Fiat owners now days in Egypt . You could confirm my massage through all the owners or check the social media .

I could not believe such level of post sales services we are facing through your authorized ageny Egpt dynamics . I am sure such reputation not match your brand name and your company Fiat .

Believe me I am so kind of frustrated Fiat owner . surprised I am owner of Fiat since Fiat Seena even

thanks in advance for your kind answer my query and complain to get my service of my car

Dr Ahmed Fathy El Herfa

[protected]

[protected]@hotmail.com

Hello,

I live in egypt and I have a fiat 500x model 2020, I went to do the service of 60,000 km at the service center in hurghada which is licensed and after a day the car wouldn't start and I found a lot of gas coming out of the car and when called them they said that they forget to close the gas pump clips and that they were sorry.

I could have exploded if anyone has just thrown a cigarette under my car while trying to start it.

they just said that they were sorry and didn't even give me any compensation.

this is very dangerous not only for me but for anyone taking there car there, I take care of my car and do all services on time in a licensed service center and all they do is giving me my car back with damages.

I purchased this vehicle with 8 miles on it.

at 25975 miles the clutch failed. A majority of the 25,975 miles have been highway miles. This is due to faulty parts, either the clutch plate itself, or the clutch pressure plate, allowing for slow slippage throughout the use.

Fiat customer service is saying it is a warranty replacement, the dealership says it isn't. Dealership states regional rep will not even send someone to look at it.

I purchased this vehicle because of the advertised 4 year 50,000 mile warranty.

2016 Fiat

I am so disappointed in this car. I have had nothing but problems from

the day I bought it. My computer board went and now I have to pay $2,600.00

for which I feel this car should not be having problems like this. I want to know if

the company has warranty to cover this? I can see if it was from wear and tear,

like tires or engine problems, but this is ridiculous. Please let me know if you can

steer me in any direction with the company.

Dear Sir/Madam,

My name is Antonios Georgiou, I’m a PhD student in Weizmann and I live in Rehovot. I am the owner of a fiat 500s, a model from 2015 (04/12/2014) and it’s malfunction/damage history is rather disconcerting.

I have purchased the car in used condition, after inspection from a state garage as I understand is standard process and the car was fine. The car has since travelled 15k kilometers, with all its services and repairs on time from a certified fiat repair center, plus all the annual state inspections. For the age of the car and its use under my ownership, I find the number of malfunctions and required repairs of the car unacceptable and extremely alarming. I attach the full history of repairs below.

To give you a brief example, just the previous month the engine started overheating and the garage after inspecting the vehicle informed me that the radiator plus the thermostat needed to be replaced. The parts were changed and according to the mechanic the car was fine. After that, I left the country during the holiday season and upon my return, without the car having moved at all, I went to change the break pads and apparently the cooler and the water pump needed to be changed as well. Prior to all that in the same year I went to change the battery of the car and when I received it back, the multimedia computer was damaged with full loss of functionality, something that my mechanic assures me is ‘normal and expected’ for this car (I emphasize again that it is a fiat certified garage).

To make a long story short, as you can see from the history of the car, I pretty much have changed almost everything under the hood with more repairs needed to be done. I’m sure you understand that this has caused me extreme financial damage as I have already paid more in repairs than the original buying price and still the car is not in a perfect condition. Not to mention the stress that I have undergone throughout this period. I frankly feel unsafe driving this car knowing that at any given moment major components of the car might break down out of the blue and that according to fiat mechanics this is justified on age, for a car that is 7-8 years old. I refuse to believe that the manufacturing standards of a world leading car producer are reflected on the damages listed below, for a car of that age that has travelled 15k kilometers, has been in no accidents and has been meticulously cared for with all its services on time and every repair on an authorized repair center.

I feel I am entitled to an explanation, and if the specific unit is faulty, to some sort of compensation as well. I am looking forward to hearing back from you.

Kind regards,

Antonios Georgiou

+[protected]

P. S: If this isn’t the right address for these matters, please forward this email to whoever is responsible. Thanks in advance.

I have driven just under 14000 in my car and it is one month out of its 3 year warranty. My clutch valve has broken and is leaking causing my clutch to fail. I have been told by the RAC that this is a faulty part that Fiat install in all their cars and regularly has to be replaced. I have since been quoted £473 for its replacement as it’s a part that needs to be ordered directly from Fiat.

I feel they are making money from people by making faulty parts that can only be ordered from them and making people pay for it rather than just making parts that work! I don’t feel I should have to pay for this part as it was not caused by my driving, but simply their poor workmanship.

Date of the incident; 2nd week of february
There was a gearboxissue that had to be repaired two times. The first repair wasn't done correctly while staying in the south of France, so it had to be repaired under warranty again but this time by a another garage owner closer to our residence. This time the garage owner damaged the hood closure and now I have to drive with an open hood. I called my insurance but they say that it's impossible to prove that the garage owner made the damage because he denies the damage, even on the phone he confirms not having followed up the repair...!?! altough there are plenty of fingerprints. Fiat Belgium and Fiat France got all the info but now after two years they don't respond anymore, so it seems that they want to choke my complaint. It 's a terrible thing that a garage owner lies, especially if he has the time and money to drive around with his Ferrari, while I'm driving around with a faulty hood closure!

Dear Sir /Mme
Hope all is well at your side inhale a major complaint from fiat dealer in Cairo
As we have bought a fiat tipo 2019 on the 27 th of Feb 2019
And for over 3months now we have has a problem with our gasoline buoy and I contacted the dealer so many times in these past 3months and they keep on telling me that they will contact me once they receive the spare part and nothing really happens I m really really disappointed with the service I m getting as I have a bmw my self and there is no comparison between the 2 dealers .
The fiat keeps on stopping with my kids cause indicates wrong fuel sign and they refused even to supply me with a car for my kids to move with till they get the spare part .
Vert disappointed with the service they dont get back to me when they say they will
The spare parts over 3months hope you can help me thanks

Dear Ma'am/Sir,

Hope my complaint finds you well. I am writing to you from Egypt. I have recently bought a brand new Fiat Tipo Sedan Manual, Model 2020. Sadly some unfortunate incident happened, the handbrakes seemed to be sort of weak as I was parking it at college down the building on a very slight slope and I did pull up the handbrakes but not fully. the car slid all by itself, I was not even inside it, and hit the pavement on the other side hard. You can imagine how was my shock to have my car hit by itself three weeks after I purchased it. I rushed to the service center at El-Obour City to assist me as the front bumper was partially damaged and it was even dislocated but the security at college helped tuck it back in. Moreover the car had other several issues, the fifth speed was not operating and the air conditioner was not working properly. When I went there, the specialized engineer took the car off my hands for checking and surprisingly he found all my complaints valid. He did fix the 5th speed ( assuming that the computer was not reading that speed which actually jeopardized my life and family's several times on highways) and he cleaned the ac as he mentioned some impurities were stuck inside . For the handbrakes, I explained it all to him and I even mentioned that the car slid by itself the day before while it was parked down my home and almost hit the car behind it. Those recurring incidents prove that there is something WRONG with the handbrakes. Guess what! He took it and made it way tighter, too hard to pull up, unlike how it was previously. I tried to ask for a compensation the damage done to the bumper, at least they should change it for me. They utterly rejected the proposition and all what they offered is a mere polish to the bumper which was already scratched on several spots, dislocated and there was a visible hole in the bumper. Away from that incident, the car does not seem to operate at its best, the car engine produces a noticeable loud sound and the steering wheel part emits sort of heat sometimes. I lost all trust in the car's safety and efficiency. I am requesting both moral and financial compensation for all the unprofessional treatment I received. The Service Center refused to compensate the damage assuming that there is no manufacture problem, but how on earth should I take the blame for having my car damaged because of the fragile handbrakes which do not suit the heavy weight of the car! How on earth should I bear the loss while I paid all the money I had to buy this car then it gets hit couple of weeks later and I was not even inside it! I do urge FIAT Global to take serious action against the service center where my problem had been underestimated and poorly assessed. I am asking for an exchange of that car which I already received with issues in the first place. Kindly take an action in this pending case as I am getting no where with them here after they took their precautionary actions and fixed the issues. I NEED YOUR HELP PLEASE!

Attached are the front bumper damaged side recent pictures and the service center report with all the problems.

Thank you so much for your time!

Customer Name: Amira Abd-Allah Al-Basiony
Customer Number: [protected]
Complaint Submitted against: Fiat Auto El-Obour Service Center

Dear Sir / Madam,

I am writing to you to raise an issue about: Repairs and Servicing

The issue that I have experienced was: I had a problem with fan assembly of my FIAT PUNTO EMOTION 2010 model, service is also almost due. On the advise of Toll Free no advisor I visited Paramount Fiat at Hissar haryana 250 kilometers one side + toll charges. There I explained the problems to the advisor. He noted some and ignored on behalf of physical inspection. After service was over the following points were observed by me during feedback and later complained as beloe:
1) the examiner was not used to set the service details and other details
2) the car was not inspected by car supervisor as the fog lamp on rear bumper was lying hanging. Reported but no solutions
3) more importantly I am facing fan assembly noise (for which I visited the station) neither attempted nor solver( as agreed by the supervisor telephonically).
4) fan like noise from the rear wheel. Neither observed by supervisor nor resolved.
5) when opened bonet I found that the coolant was 1" below the minimum mark(means coolant was not checked / refilled /topped up during major servicing)
6) on return after payment, the bill / gate pass was not used to me in the name of internet not working. Charged Rs 12500/- appx

It occurred on: 24/08/2019

This meant that I paid for the services / inspection charges which were not done.
I had to change the rear bearing set from MAHINDRA FIRST CHOICE Bathinda& topped up coolant @250/- from Local market Bathinda.
When raised the issue with Fiat India they advised me to visit the service station (500 kms + toll charges) and pay the charges of part and labour again. For no fault of mine why should I pay the fuel & toll charges again)

I want to get my car serviced at nearest Fiat authorised and the travel expenses be handled by Fiat as I had visited the fiat station and services were not provided by fiat.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Sanjay Bhatnagar.
+[protected]

I have bought a brand new fiat tibo from 7 month

I noticed that cooling water level is always decreasing
Every time I take it to fiat service center in Egypt
They say that they make checks and add more cooling water for the engine
And they say every thing is OK
But after that the cooling water decreases again

I first noticed this when i smelt something burning
I took the car to the service center, when they check the cooling water was below the minimum
They raised the level to max and said that the problem was because the didn't make pre distribution inspection to the car -which in my opinion very bad handeling -
after two weeks the water reached minimum level
I took the car to service center again in obour city in cairo and this time they raised the water level about maximum

Bought my daughter a 2015 Fiat 500 back in April. The car had 1 previous owner with a full Fiat service history. The car has done only 36000 miles and now requires a new hydraulic control unit at the cost of £1569.40! This is apparently a common fault with this vehicle so I contacted Fiat to see if they would honor the cost. Today, after 8 days and 3 calls to Italy I was contacted by Fiat and advised they would not be helping at all! How can a motor company sell a car, knowing there is a major fault in the manufacturing process of this part and not recall or offer to rectify this problem? Instead, there making their customers pay out large sums of money to put this right. I'm totally disgusted with Fiat and will never consider buying one of their vehicles again.

I remember being a little girl and seeing my cousin with a FIAT roadster and I said to myself I want a FIAT when I grow up. So I did not hesitate to purchase one on 2015 a 2014 FIAT 500L with leather seats and moonroof/sunroof. On May 25, 2019, my friend's purse was stolen and it had my keys in it. I didn't think anything of it to have my car towed to the FIAT place thinking it would only take a few days. Well a few days have turned into weeks, weeks have turned into going on 2 months. Yes, 2 months. I am not a 2 car family so that is the only car I have. This is not a slight inconvenience this has turned my life upside down. I have a case which is [protected] to only be told if I had an extended warranty which to me doesn't mean a hill of beans because when I had an issue with my USB port and the dealership wanted to keep my car overnight no one suggested a rental car or anything they just told me I would have to be without a car and that was that. So having warranty with you all doesn't mean anything. I have been told that my case will be closed if they don't hear from me like really, I am the one waiting key from you all. It is to the point where I am seeking legal counsel because this is crazy. Is the key coming from Italy? Is coming the other end of the world? No one has given a good explanation as to why so long? You know what I don't think there is one. I am afraid to think what may happen if something really serious should happen to my car. Would it take 6 months to get repaired? I just too frustrated but the only satisfaction that I get is that I still have the last say. In a few years if not around the corner, I will be purchasing another car and guess which it will not be or brand. I have had issues with Chrysler but I thought this time it may be different. I was wrong.

https://www.cnbc.com/2015/03/18/fiat-chrysler-slammed-for-customer-service.html and other articles that I see where FIAT/Chrysler is at the bottom only proves my point

i am living and egypt and i knew that you have an amazing car (Fiat tipo hatchback HIIGHLINE) which is not delivered at my country at the first place i need to know if there are any possibilities to make it available here or not!?

second issue many tipo owners at my country are not satisfied by the service handled from the authorized agency that running your business in egypt which makes me afraid of buying the car and may alter my choice, so any solution ?

To whom it may concern

I would like to inform you that I bought Fiat 500C Spiaggina58' from Dhofar Automobil in The Sultanate of Oman and I found a lot of manufacturing defects and when I talk to the management regarding that they said take the car and come after 1000 km drive and we will fix everything thing and one of them said we are in Oman and Fiat has no idea about what going on here so just drive your car and no need to complaint for everything and all of these are normal things.
I took the car with issues that I informed the management regarding them, without fire extinguisher and some oil splotches on the seats, doors convertible and steering wheel.
After 1000 km drive I visited Fiat agency to do 1000 km service and to give them my complaint and comments, and they did not write everything because they said it is ok no need to repair everything and they did not write my all complaints, adding to that they took my car and parked it under the sun ray for 5 days.
Within that 5 days they did not give me a replacement car for my movements.
After 5 days I went to Fiat agency and I found my car and I asked one of the staff about it and he said that this area is a delivery area which means that your car is ready.
The vehicle was ready as per them but no one called or messaged me and this is Fiat way to deal with the customer and respect him.
I took my vehicle for the test and I found same issues except the wiper water adjustment (they adjusted it), when I informed them that all the issues not fixed yet they said come after 10 days when the side mirrors arrive then we will fix everything.
Up to date, no one called me and explained me what going on, but between time to time I receive calls from one lady and one gentleman (Fiat Showroom Sales Representatives).
I called Fiat International several times but no one answered my calls.
Major issues are:
Scratches, vibration in whole vehicle, vibration in both side mirrors (they ordered them from Dubai), Scratch inside the headlight (inside the left headlight, knocking sounds from the doors, whistling sounds in the suspension and brake system, sound in convertible, the convertible releases air, 2 small wholes in convertible near the AFT glass and many small issues, adding to that the workshop staff are not following the vehicle manual when they put the treys pressure.
I tried several times to meet the management but they refused and they sent me showroom staff to deal with me, also one of the workshop staff told me that there is no Fiat specialist in Oman.
For your kind information that till now I did not get the serial number of my car (which number out of 58 vehicles?).
Now I am requesting you to deal with Fiat Oman Agency and find solutions before I open a case at the court.
Vehicle details:
Chassis no. ZFABFLHR4KJA86805
Engine no. 2515868
Plate no. 94549 R OMAN
Cellphone no. [protected]
Email address: [protected]@hotmail.com

Regards,
Ahmad Ben Saeed

2015 Fiat 500 Sport Complaint

Purchased 08-10-14

Today's mileage: 39, 098

VIN: 3C3CFFBR4FT501011

Since I've owned this vehicle, I have had it towed 5 times.

My complaints are:

• We have replaced the left headlight 4 times, the right headlight 3 times,
• We have replaced the left and right tail lights 3 times each. I really don't believe I should pay $35 to replace headlights/tail lights since this seems to be an ongoing issue with this vehicle.
• At one point the console went completely black. I could not see my speed, didn't know how much gas I had, etc. (12-15-17) Replaced IPC Assembly.

• The next incident that happened was upon start up, the engine shook the whole car and when putting it in gear the car surged and stalled alternately. The dash console flashed all the lights that exist and one by one it said to check each of the items it reports on. The first time this happened it seemed to be a computer problem and was repaired. (11-22-16)

• That same issue happened a second time on 01-09-19. I had it towed to an authorized repair business. I was told they had to order an "auto shut down relay."

• Here's the killer. I have not had use of my car since 01-10-19 and they say the part is on backorder until February 22, 2019. Outrageous! In addition, I had to pay for the part which I feel is unfair.

• Also, the display dimmer never did boost the brightness in daylight and reduce the brightness in the dark. After repeated complaining about this non-function, the resolution was to disable the feature making it a manual setting.

• One more complaint. The trim on the outside of the car by the mirrors has rotted and needs to be replaced. The dealership wants to charge me for this which I don't believe I should have to pay.

I cannot believe I'm the only customer having these problems. Fiat's electrical system seems to be faulty and that should not be my problem.
By the way: Ii have the extended warrant from opal that expires 07-20-21 or at 85, 000miles. I'm told this is useless to me by the dealer and by the authorized repair shop.

Unprofessional customer service by Fiat Egypt as they never follow up with customers after any reported complaints in addition to the poor service during servicing our cars in the service centers.

Actually Fiat reputation in Egypt has been affected and considered as one of the worst car dealers in Egypt. In order to avoid more deterioration; appropriate corrective actions need to be implemented immediately by Fiat head office.

I purchased a new 2018 ram 3500 and it consumes diesel exhaust fluid (def) at an alarming rate (123.11 mpg). I have had my truck into the dealership 5 times and nothing is being done to repair the issue. People with identical trucks (engine/transmission/gear reduction ratio) are getting 5 times more mileage than my truck.

I have been waiting for nearly 1.5 months for them to figure out what is going on and yesterday, my truck went into limp mode for the def system.

Customer service will not let me talk to my case manager and refuse to allow me to talk to a supervisor. Two weeks ago, I called and left a message and no returned call. I wasted 5 hours of my day yesterday and they promised me a call back yesterday [protected]) and never got the call. I called again today and they are refusing to let me talk to the case manager or a supervisor.

It is now a safety issue and nobody cares