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CB Car Dealers Subaru Customer advocacy/ company ethics decisions
Subaru

Subaru review: Customer advocacy/ company ethics decisions

L
Author of the review
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I opened a case [Case # [protected]] on my 2012 Forester. It is under 100,000 miles. It qualifies for the oil consumption replacement. The advocacy treated me like a second class citizen, I had to continually call to be heard. I know I am asking Subaru to work outside the year parameter of 2020, but considering the fact this piston ring issue still prevails, I believe the ethical thing is to fix it. My car is sitting at flatirons Subaru waiting a decision. If I am forced to deal with this on my own, I will end up paying off a car I cannot drive. I was offered a $750 coupon to buy a new Subaru, $500 to sell car internally. Which from my perspective is not conducive, I owe $13,000 on this car. When I told the advocacy person I cannot afford to buy a new car, I was then only offered $350 to pay for diagnostic. I was willing show paperwork on maintenance records, etc, I was not given that courtesy. I have driven Subarus a long time, 4 of them to be precise, this experience has really changed my opinion in my loyalty.

Desired outcome: For Subaru to replace my small block so I have a car that's driveable again.

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  1. Subaru Contacts

  2. Subaru phone numbers
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    Peru
    More phone numbers
  3. Subaru emails
  4. Subaru address
    Ebisu Subaru Bldg, 1-20-8, Ebisu, Shibuya-ku, Tokyo, 150-8554, Japan
  5. Subaru social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Subaru Category
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my car has never been the same and it never will
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