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CB Glasses and Lenses Sunglass Hut International Do not order online apparently
Sunglass Hut International

Sunglass Hut International review: Do not order online apparently

R
Author of the review
12:19 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

My boyfriend and I ordered sunglasses at the end of August and our package should have arrived on September the first. Tracking shows it has gone to several centers to be shipped but the package will sit in these locations for a few days at a time and now, it has been in the same facility for three days showing shipping is pending. We spoke with customer service this morning and the associate said we could get a replacement pair but had to pay additional for shipping but that we would be refunded once the product arrived. We told her to notate our account so that we could reach out to the facility just to verify that they did not in fact have it. The reply was that they did not. Called back to Sunglass Hut and now, they are saying we cannot get a replacement for 5 days. This seems like a scam and we are super disappointed in this company. We have been purchasing glasses in store for years and it seems we won’t even be doing that now. Poor customer service, unable to deliver product and inconsistencies when speaking to the employees. This is ridiculous and they need to do better!

Desired outcome: We just want our product!!

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  1. Sunglass Hut International Contacts

  2. Sunglass Hut International phone numbers
    1800 556 926
    1800 556 926
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    100%
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    Australia
    +1 (800) 847-1212
    +1 (800) 847-1212
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    Mexico
    +39 28 633 41
    +39 28 633 41
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    Italy
    +1 (800) 786-4527
    +1 (800) 786-4527
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    +1 (800) 786-9327
    +1 (800) 786-9327
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    Canada
    +44 800 975 0791
    +44 800 975 0791
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    100%
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    United Kingdom
    +64 800 607 895
    +64 800 607 895
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    New Zealand
    +33 805 982 645
    +33 805 982 645
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    100%
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    France
    +49 800 627 1089
    +49 800 627 1089
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    100%
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    Germany
    +351 210 127 327
    +351 210 127 327
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    Portugal
    +34 800 000 808
    +34 800 000 808
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    Spain
    +27 861 000 850
    +27 861 000 850
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    South Africa
    +55 114 935 2324
    +55 114 935 2324
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    100%
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    Brazil
    More phone numbers
  3. Sunglass Hut International emails
  4. Sunglass Hut International address
    Piazzale Luigi Cadorna, 3, Milan, Tennessee, 20123, Italy
  5. Sunglass Hut International social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Sunglass Hut International Category
Sunglass Hut International is ranked 3 among 81 companies in the Glasses and Lenses category
#01 Zenni Optical Zenni Optical #02 Oakley Oakley #03 Sunglass Hut International Sunglass Hut International #04 EyeBuyDirect EyeBuyDirect #05 LensCrafters LensCrafters

Most discussed Sunglass Hut International complaints

they broke my sunglasses but refuse to replace them
2
(opinions to this review)
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