Sunglass Hut International
Reviews and Complaints

To whom it may concern,

I bought a pair of Giorgio Armani this last winter from the outlet collection at Niagra in Canada.

I was told that the pairs had polarized lens and they were heavy duty sunglasses. Unfortunately I was shocked when I was buying my summer sunglasses and the sales person showed me the difference between polarized and non polarized lenses so I was shocked. He told me that those ones that I bought were not polarized for sure.

On the other hand it hasn't been a year yet and the glasses started to break apart.

Attached you will find pictures of the receipt and the glasses purchased.

Regards,
Ashraf
[protected]

Would like to first mention how I very much enjoyed my purchasing experience with all employees at the store location mentioned in the title of this email.

I was advised during the purchase of my glasses that i would need to bring in the physical coupon (Sun Perks Member Exclusive coupon) to receive the benefit $50 off any purchase over $200 etc. Denise the manager along with the Security Guard and another team member advised that i would need to come into the store after the purchase, bring my coupon, receipt, ID and CC i purchased the glasses with and i would be rebated the amount. Totally fine i completely understood and went about my purchase of Versace Sunglasses.

I returned 5 days later with all the items that were requested of me and asked Vanessa if she would be so kind to assist me with my rebate. This is where i was deeply offended, embarrassed and harassed in front of other customers, the security guard and employees. Let me say again i had my drivers license, CC, receipt and coupon (please feel free to confirm with store colleagues and security guard). Vanessa refused to refund me because i didn't have the physical glasses with me! Vanessa told me she needed proof that i actually bought the glasses. PLEASE SEE ABOVE (i had my drivers license, CC, receipt and coupon) I asked to speak with the colleague who told me this was possible she mentioned to Vanessa that indeed Denise said it was OK and that we should refund him. Vanessa refused to listen to her team member, she began to waive her hands in my face (please view video footage incident happened 12pm 07/19/18), she continued to use a loud voice while other customers were shopping (creating a scene in the store) and told me i could not speak to anyone else cause she was the store manager. Well surely there would be someone else to talk to or she must report to someone. After she refused to help and insisted i come back for a 3rd time with the glasses she said her managers name was Tiffany.

You can only imagine the humility i felt after purchasing $300 glasses feeling like i was trying to scam the store. I cannot possible imagine this is the level of service you expect from your team leaders. i would hope that by reading this that Vanessa will be disciplined at some capacity. Please note i do not want ANY compensation or anything for FREE. I cant possibly find a way to ever shop with Sunglass Hut again.

I will be sending this to your corporate office with the hopes that this matter is taken very seriously and not lightly. I would like to Vanessa to know that i have never ever been treated with such disrespect, embarrassment in any establishment in my entire life. She has taken a life long customer away for good and i will make sure that my letter is viewed by as many outlets as possible.

I do expect that i hear from Sunglass Hut with in a reasonable time with an explanation or plan of action of some sort regarding this matter.

Sincerly,

Sergio

Dear team,

Please be informed that i have purchased a sunglass of Ralph Lauren on 10jun2018. After two weeks, coating on glass have started coming out. I went back to showroom to clear this issue. Firstly they were not admitting that coating started coming out. Secondly they have informed me that it will take 45 days to clear this issue with No assurance that issue will get resolve. I am really pissed off with the service..i have never expected this kind of response from brand like you.

Regards,
Nancy

Hello,

I'm a Portuguese client who bought a pair of sunglasses at Gatwick airport in 17th May 2017.
I told to the Sunglass Hut employees that I was not interested in the exposition pair so they didn't sold me the one from the store. Instead, they picked up the exposition pair from Ray Ban Store and sold me that one.

Of course, when i noticed this (after 15minutes) I requested the refund, which was given to me.

However, I still lost money in the process:

I payed €144.78 but the refund was €138.30. Which means that I lost €6.48…I suppose that this difference is caused by the cambio taxes.

Anyway, I think that I should not be the one paying for pay this. I feel cheated

Regards,
Carolina Guedes

The disaster began when I visited a local store, and found a pair of sunglasses that I would like to purchase. Store informed me that they only had the display unit in stock, so the rep went ahead and ordered a pair of sunglasses to ship to me.

Upon receipt of the order, I changed my mind, and returned the pair back to sunglass hut online store for full refund.

I received an email stating that the return was received on 6/21, and refund should be issued within the next 3-5 days.

I started getting a bit anxious by early July since the refund's still not received, so I started calling their customer service for an update. Every rep I've spoke with thus far has asked me to leave my name and contact phone number, and someone would be in touch within the next 24 hours, I've been given that promise for 2 weeks, and NO ONE has contacted me yet.

Where is my refund? That's become a million dollar question. Why is it so difficult to provide an update? The customer service department has not been helpful at all. They cant even check and advise when the refund's issued, if it's been issued at all.

I am a very dissatisfied customer, and do not intend to purchase from them again! Again, I still need my refund! That's my hard-earned $265!

I ordered 2 sets of Oakley sunglasses from this website. The order was prompt and the items were sent as described except that when it went through our border control it was confiscated, due to the fact the glasses were inspected and found to be fake. I originally thought this was an American company but subsequently found it was Malaysian based after further investigations. Silly me for being caught but there it is... I have attached the border control letter sent through with proof that the items were fake. Please don't publish any private details on this website as I have attached the letter sent from the UK border control.

I ordered a pair of sunglasses over 4 weeks ago. They have not arrived. I have sent a number of emails to sunglass hut customer service and keep getting the same email back, saying 'they will come soon and customer satisfacetion is our number one priority'. I have received no notice as to what they will do about the fact that my sunglasses are in all probability lost. I first enquired about whether they could track my order 2 weeks ago and just keep getting the same response, that they should arrive any time now.

I sent them an email today saying: 'Further to my last email, my parcel has still not arrived and given that it is now 4 weeks since I ordered, I believe that it will not be arriving at all. Please do not reply by asking me how my day is. Please do not thank me for my patience and tell me that customers are your number one priority and that my parcel should arrive any time now. None of these things are true. I now demand that you forward my emails to your manager and address my immediate concerns. I would like you to refund my purchase and intend to take this matter further.
Your sincerely, Tania Penovic'
Nevertheless, I got the same automated response.
My order number is 12311018017555694B
and my glasses were apparently shipped on 5 November.
My email is Tania.[protected]@monash.edu.
I am extremely frustrated and would now like to take action to either recover my payment. I would prefer to receive the glases but am past believing that that wiill ever happen. I am a lawyer and have never before had this type of experience and needless to say, I'm extremely dissatisfied and would like action to be taken to ensure that these jokers do their job rather than simply telling me the same thing over and over. It seems that they have not even tried to track the parcel.

I ordered a pair of sunglasses in April 28 2012. They took a month to get here and when they did they were:
Not the model I ordered
Scratched
Inferior quality (the lens has cracks all across them)

I contacted them 4 times by email about the delivery of my order (tracking number provided was incorrect) to no avail. In addition to this I have emailed them three times about returning the glasses and getting a refund and have not recieved a response. (Emailed once a week) In addition to this I was charged another $96.90 from DGP media group at the same date and time as the transaction for my sunglasses. This webiste is fraudulent and should be shut down!

This is a website company clearly based in china they sell sunglasses under the name of the sunglass giant Sunglass hut but little did I knew they were fake. Someone told me sunglass hut was having a sale and I unfortunately found this site upon google. The website describe as 90-95% sale which is ending next Monday and of course this sale never ends . I bought not one but two of the sunglasses shown but when I got them they were a cheap counterfeit without doubt and entirely different from pictures shown. When contacted the company which they say will refund in 7 days they have took 5 days to reply with an automated reply they are contacting manufacturer for mistake they made . They also asked me for pictures but I have little hope. I wish there would be some law against these Chinese fraud sites they rob people of money and get away with it. Please please be warned & never buy unless you r 100% sure.

I received as a gift a pair of sunglasses from Sunglass Hut in New Orleans that cost over $100.00.
After Hurricane Katrina I had to move to Atlanta. The sunglasse arms became loose and I was afraid
if I tried to tighten them I would break them. So I, therefore, was in the Atlanta airport and went to
the Sunglass Hut there and asked the technician to please tighten them for me as I was sure he had
the correct equiptment and the knowledge by working in the store. He tightened them for me and
due to tightening them too tight they cracked. I was infuriated as I've never owned a pair of sunglasses
that were so expensive before. After talking to managers the store refused to take any responsibility
or replace the sunglasses because they were not purchased at that store and they didn't have the same
style in stock anymore. They advised me to go back to the New Orleans Sunglass Hut which was
closed after the Hurricane for some time. I have emailed and called their customer relations but
continue to get the run around on this for nearly 2 years now. I can't believe they couldn
't just substitute a comparable pair or any pair that wasn't broken. They had me going in circles
and have still never rectfied their mistake and I have the broken sunglasses. I feel they should
have employees that know how to tighten glasses without breaking them and should have given
me a new pair regardless of the fact the style I had purchased was not available anymore. HELP!