Sunny Health & Fitness
Reviews and Complaints

I would definitely give Sunny Health & Fitness 0 stars if it was possible. I purchased a preprogrammed elliptical in January for $600 which includes a protection plan from Walmart.com. The main frame which was the only part I wasn't responsible for assembling has malfunctioned, by making a horrible scrubbing sound and causes the pedals not to work properly in April and this company is asking me to unassemble the main frame so they can troubleshoot the issue. I'm not an expert in unassembling heavy equipment & don't feel comfortable doing it. So they informed me there is nothing they can do to help me. I will NEVER spend another dime of my hard earned money on this company. I will also share with family, friends and coworkers to never purchase anything from this company. It's absolutely sad!

I bought a rower that had a defective part. Shortly after the purchase the part broke, and after contacting the company, they admitted that model was defective and therefore they now produce a new model. They do not produce the broken part anymore, and they denied to give a new part (even though I was willing to pay for it), nor give me a refund for a useless rowing machine I now have sitting in my house.
Via email, and on the phone, the *** never even tried to solve our problem, and when I tried to contacted them again via email, they never responded, not even to acknowledge they received the email. Then I called, and still on the phone nobody even tried to attempt to help me in any way, nor apologized for the lack of response via email.
They do not stand behind their products, and if something breaks, they don't even care to fix it.

WHY CAN'T WE GIVE 0 STARS!? Complete scam. Avoid at all costs.

Purchased the sf-e3911 from Amazon.ca. Received it on January 27. As of April 27, the machine is making so much noise due to crappy, broken parts, it is unusable. User is well within "weight limit" and used the machine no more than 4 times per week. So, what is that..? Max 50 uses?

I have written to "***", though I gather from reviews here and elsewhere, that there is no such thing. I see a "reply" from the company below to another review... "Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future."

You will NOT be providing me, or anyone who will listen to me, services EVER AGAIN unless we receive compensation. If it is the only gift I ever give humanity, I will stop the world from buying your products. I will leave terrible reviews everywhere I possibly can.

Within TWO WEEKS of having my bike, the right crank started to get loose because of a faulty part.
It took weeks until they replied to my message and sent me replacement parts and it was after I posted a review on their website, claiming they never got my message even though my email never bounced back or sent me a delivery error.
Once the replacement parts got to me, I realized they would not fit my bike.

I've had this bike for three months and I was able to use it for only two weeks. I am afraid I will injure myself if ai use it in this poor condition.

I have sent two emails to *** after I received the new (wrong) parts asking for a full refund and I have received absolutely nothing is response. I have barely been able to use this bike and at this point, I need my money back since the problem started inside the first 30 days and had incredibly delayed responses and the problem is still not solved.

I ordered the Sunny Fitness Synergy bike (model b1879) on January 26 through Amazon. I received the bike on Friday, January 29. I started riding Saturday, January 30. By Thursday, February 4, the right pedal was bound up, wouldn't turn without a big clunk or a high-pitched squeal. On Monday, February 8, I emailed *** and received a robo-response email. I sent back the required information including pictures. The ball bearings in the pedal were shredded to a pulp. I rode less than 40 miles before this happened.
I waited 3 full weeks for a response and received none. Since I ordered from Amazon, I requested a return and send the bike back. I did receive a refund from Amazon, but Sunny's *** is horrible. Their robo-response said they had a 7-14 business day response time. That's three weeks. Since the money-back guarantee is only for 30 days, I was cutting it close to send it back when I did.
*** was non-existant as far as I am concerned. I wouldn't buy from Sunny Fitness.

I purchased a Hybrid Fitness bike and assembled it for use. The wheel axle was making a horrible sound and the tension kept changing and sometimes caused the wheel to stop spinning. I called ***, and at first they attempted to help me to resolve the issue. When their suggestions did not resolve the issue, I sent several emails and left phone messages and was unable to reach them for further assistance. Email response time was 2 weeks, and finally they offered to send me a video to help me to fix the wheel axle but I never heard back again, even after leaving a few more messages requesting help.

I've had the bike for over two months now and have never been able to use it. It is going in the garbage now and I bought a Weslo instead.

I'm extremely disappointed in the *** follow through and that I paid money for a bike that I was never able to use. I will never buy Sunny Health fitness equipment again.

Don't waste your money on their equipment like I did - Poor quality and poor ***!

I ordered a bike from them April . In feb 2021 the entire pedal arm broke off completely in half. There was no way to fix it. Contacted customer support and they said they would mail me a replacement part in 3-5 business days. After 3-5 business days I never got any tracking information so I reached out again and they told me then the part was out of stock and weren't sure when they would be getting the part in and offered To send me a replacement bike. I said okay and they said I would have shipping Info on the replacement bike in 48 hours. 72 hours past no shipping info. Reach out again for them to tell me that the replacement bike was out of stock and they could wait for the bike to come in but could take even longer. At this point it's been a month and week since I told them my bike was broken. I would like a full refund at this point. They are not helpful when it comes to broken products and the face that the bike broke in less than a year of having it tells you the quality of the product. I wouldn't buy from them again.

Where do I begin?! I've LOVED my Sunny bike since I got it in spring of 2020. Mind you, it took over 6 weeks to get my bike because of shipping delays caused by COVID. Never had an issue with it until 2 weeks ago when my left pedal completely snapped off. I submitted a warranty/parts inquiry, explaining I needed new parts for the entire left side. I was advised to purchase replacement parts from Zoovaa.com. Only issue - Zoovaa did not sell the compatible crank arms for my type of bike! I've spent over $100 on replacement parts, and my bike isn't fixed. I emailed Sunny Support over 3 times, no response. I called today, finally got a hold of someone, and was told that they don't have any parts to sell to bike owners who are out of warranty, but they have parts to give to people who are in warranty! They told me to try back in ***. They did not recommend any other retailer who *** have these parts or any other suggestions to wait until ***. It's been two weeks already that I haven't been able to use my bike, I don't want to wait another 4 weeks until they "might" have replacement parts back!

Purchased a treadmill at the beginning of Covid March got delivered in April course with everything shutting down I was very excited that it came within 2 weeks well that was short-lived since it broke in November ! I have been going back-and-forth with *** Of course I keep getting the same excuse that they will get back to me as soon as they can but because of Covid it's taking a little longer which I totally understand but six weeks no thank you ! Of course then they proceeded to tell me my warranty expired after six months that's a poor excuse since I only had the treadmill for seven months ! And the only way they feel that they can resolve it is sending me in emails to troubleshoot it which is a waste of my time since the motor is not working and it's going to cost me $100 to replace it this company should not be in business at all ! Pretty sad that my last treadmill lasted 15 years of course not from this company! Anyone out there do yourself a favor and do not buy anything from this company spend a little extra money and go somewhere else ! You would think with everything going on in the world they would be a little more sympathetic! Disgrace !

Buyer BEWARE! Purchased an elliptical from Sunny Health and Fitness. It arrived cracked and missing pieces. I called and got a prompt response and was told I would receive the items within 3 days as long as they are in stock. I never heard anything after 2 weeks so I called again and was told it will take 4 weeks. I had the machine a month already at this point and was unable to use do to missing parts. It's now been a month and I have not received any parts or even a call/email regarding my claim. My husband ended up going out and buying the washers and bolts which were missing just so we could use our machine. As for the cracked base I will call that a lost cause and just deal with it. This company is quick to take your money but supposedly can't help you due to being extremely "backed up". I find it hard to believe people are calling asking for bolts and washers where they have absolutely none in stock! I really wanted to give them the benefit of the doubt but I should've known better. DO NOT PURCHASE their equipment unless you are okay with waiting months for broken/missing parts which everyone seems to be having issues with. Just shows the quality of their product and ***.

I'm a certified personal trainer with PTA Global. I ordered this elliptical on *** 9th from Amazon.com after realizing that my gym wasn't going to reopen for a while. The first six weeks were great, then the noises started. Random metallic clicks, clacks, and clunks. It's more than just noises: I can feel the mechanism malfunctioning through vibration in the handles and pedals. It's scary because you're pedaling on something that you feel could breakdown at any moment. So, I followed the manufacturers troubleshooting steps and spent two hours making the recommended adjustments. The noises continued. I contacted the manufacturer by email on July 4th. I received an email response on July 7th asking for a copy of my purchase receipt and a recording the machine in use. I responded on the same day with both items. No response. I emailed again on July 12th asking for an update. No response. It's July 19th today and I still haven't heard back. At this point, I do not believe that the manufacturer intends to honor their 180 day warranty. What makes this situation worse is that people like me are looking for affordable, compact , high quality indoor exercise options right now and Sunny Health appears to be taking advantage of the situation by offering the appearance of value while providing substandard equipment and fake warranties. This is unacceptable.

This was the worst experience we have ever had. Bike was damaged during shipment. Followed instructions and took pictures and video. Couldn't get a response until I posted multiple comments on Facebook. They continued to ask for images and video that we had sent multiple times. When we did get a response we were just sent a parts list and we were told to let them know what we needed. We sent them the list and quantity. We were promised the parts would ship a week from when we sent that email, that Friday came and went with no parts and no response. Reached out and was told it would ship that week. We FINALLY received our parts only for them to be the wrong parts and the wrong quantity. We had the bike for a month and hadn't been able to use it at all! After we tried to fix it we sent an email and request a return via the website. We never heard back from anyone for 10 days. Again had to hound them in Facebook to get a response, we were told we would receive a return label in 24 hours, we never received anything the next day. After no communication we had to go through our bank to start the process on a charge back. We finally hear back from someone a week later to say that they were told we were sent a return label. We didn't receive anything and still haven't. At this point I just want the bike out of my house! Covid or not this has been a terrible experience.

Re: Sunny Health & Fitness Cross Training Magnetic Recumbent Bike SF-RB4708
Purchased bike 12/1,2019
Started having trouble with bike after the first of the year (XXXX). Finally the bike stopped working (the bike only has around 200 miles on it) emailed Sunny 8/14 stating my trouble.
8/14 - received ticket #XXXXXXXX, high volume it will take 2-3 business days to reply;
8/17 - from Sunny requesting information regarding the bike - date purchased, proof of purchase, etc, etc. Which we did.
9/30 - Sunny sent email "how to remove center nut to get to the left side crank (40L)
9/30 - sent email again stating "high volume 2-3 business days" new ticket #XXXXXXXX;
10/2 - Sunny sent an email with video to assist , also letting us know they do not have Left Side X Crank in stock. Ordered parts in October .

This was only the beginning dealing with Sunny. From the time I ordered replacement parts and having trouble with my bike starting August though March 25 it has been a pain with them.

Waiting almost six months for my parts then an email was sent in January that the parts are in and please pay the invoice and the parts would be mailed immediately. Paid invoice then received an email stating the parts could not be found and returned my money which took another month. I reordered the parts (since the bike was useless) and paid the invoice again. Received an email confirming my order and as soon as the parts comes in they will be shipped. Then March 25, received an email stating "no parts and here is your refund".

This ordeal has taken over eight months and still my bike sits in the basement broken. I do not recommend anyone to purchase from this company. It is one step closer to the curb.

This company has the WORST *** that I've ever experienced. I would give them a ZERO in that area. I ordered an elliptical from them at the end of June. I received it a few days after they said that it would be here, which is fine. But when I decided that I wanted to return it to get a different style from their company. It took them at LEAST a week to respond to me. All I got in my e-mails were automated responses. I tried to call the company, and that is an endless feat...they don't pick up their phones at all. Two weeks passed *** my attempts to contact them were futil. FINALLY, I got a response from a "Henry" guy who said that he was sorry about the delay and getting back to me. He told me that if I wanted to return it, that I could get a shipping label from the company and pay 45.00 for it. He also said that there would be a restocking fee of 15 percent. That's ridiculous since I never even opened the box. On top of it all, I requested that he send me the label, expressing to him that I was moving at the end of the following week and needed to get it back to the company asap. I never heard from him again. I kept on e-mailing the company and all I got back was that annoying automated response. I ended up paying ONE HUNDRED dollars to ship that box back via UPScheapest route. This is absolutely HORRIFIC *** and I will never touch this company with a ten foot pole again. They should be ashamed of themselves. To me, they are unprofessional and don't give a care about their customers. My machine cost me 179.00. Now I end up paying 100 dollars to ship it back and on top of it all, these thieves are charging me a 15 percent "restocking" fee. They are rip off artists. I'd stay away from them unless you want to lose a ton of money..

I ordered a spin bike (SF-B1851) on 6/25 (ORDER #SHFXXXXX, $749.68). I received it on 7/1, which was great.

The shipping box has dents and tears in it, but I went ahead and unboxed the bike.
Before I started step 1 in the setup book, I decided to inspect everything. The flywheel is damaged, it looks like it is cracked and it is badly scuffed.

I submitted a support request via their website (Product Warranty & Technical Assistance) and received confirmation from them on 7/1 at 5:33 PM that they received my request and they would get back to me "as quickly as we can. Your ticket is XXXXXXXX."

On 7/1, at 8:55 PM, I also sent them an email since it is impossible to attach photos to the support request on their website. I included a zip file with 22 photos of the damage to the box, the cracked styrofoam, the crack on the flywheel and the scuff marks on the flywheel. I mentioned that I also submitted a ticket online (so that they would know to link my email to that ticket). I received another automated response to the email saying they would assist me "as quickly as possible" with ticket XXXXXXXX; on 7/1 at 9:02 PM I sent them a note saying that I already had another ticket, [protected] (so that they could possibly consolidate).

On 7/2 at 10:01 AM, I got an email from them (following up on ticket XXXXXXXX), from "Eduardo" asking me to send images of the damage, which I did as soon as received the request. That email was sent on 7/2 at 10:11 AM. Since then, NOTHING. No follow up, no emails, nothing.

I tried to contact them via their chat feature on the website, no response at all - I noticed that they only respond to requests that *** turn into a sale (I took screenshots of all of this, just in case).

I called their phone number (the one on the website) several times. Same message each time "we can't take your call, please go to our website, or press 0 to leave a message"; pressing 0 takes you to a voicemail box that is full -so you can't leave a message.

I have sent several follow-up messages, the last one yesterday at 7/6 at 10:21 AM
Thu, Jul 2, 10:01 AM; where I informed Sunny that I have contacted my credit card company to dispute the charge. My next step is to go to one of the news stations that help consumers with disputes.

I even offered to drive down to their warehouse to do a 1 for 1 exchange.

At this point, I have $750 worth of equipment sitting unused and now I just want to return the bike and get a refund - but, I can't do that without them approving the return.

Perhaps they will respond here.

Dealing with Sunny Health & Fitness has been the worst consumer experience of my entire life. I will go into all of the details below, but long story short - DO NOT buy from this company. Their products are defective, their *** is absolutely unacceptable, their staffing is inadequate, and overall their business model is substandard if they want to have satisfied, loyal customers.
On 9/1 I purchased the Magnetic Elliptical Machine w/ Device Holder, Programmable Monitor and Heart Rate Monitoring (https://sunnyhealthfitness.com/collections/elliptical/products/pre-programmed-elliptical-trainer) directly from the Sunny Health & Fitness website. On 9/11, I received the elliptical, set it all up myself (which was difficult, complex, and time consuming), and, after connecting all the wires - the computer panel did not work. I reached out to the company's *** via the form on their website on the same day and let them know, requesting they send a replacement. I also requested that, because I had already spent 2 hours putting the elliptical together only to have it not work, I would like someone with expertise to come and correctly figure out the issue and fix it, rather than me spend another 2 hours on it.
On 9/16, they wrote back and said "Unfortunately we do not send out technicians to handle instillation or repairs. This allows us to keep our pricing favorable in comparison to our competitors." OK fine. They requested before we do anything further, that I take the whole machine apart and put it all back together myself to make sure I didn't make any mistakes when I initially set it up. By 9/21, I had done that and, as suspected, the computer still did not work. I wrote them back and said I set it up right (now twice), the computer still didn't work, and to send me a replacement part. I did not hear back from *** so I followed up via email on 9/25 and 10/1, with no response.
On 10/6 I finally heard back from them and they said if I didn't get a prompt response, I should call them instead. Great, now I have to chase them down even more? They confirmed my address, said the replacement part would be shipped, and that I would get a confirmation shipping email when that happened. By 10/15 I had heard nothing so I reached out again. On 10/23 they responded and said they were waiting on parts and "hadn't forgotten about me." Really? Sure felt like it.
On 10/30 I finally received the FedEx confirmation that the replacement part had been shipped. I received the part on 11/6, spent another 2 hours hooking everything up, and the replacement computer did not work. I reached out to *** again on 11/7 to let them know, and requested a replacement elliptical because this one was clearly defective and replacement parts were not going to fix the issue. By 11/21 I had not heard back at all. I emailed them, and my husband and I called the *** line. No response and no one answered the phone.
On 11/30 they emailed back to say: "I apologize for all the delays. We are in a very bad spot right now along with a ton of smaller companies trying to work through the madness of these current times. If you ever send a message and do not see a timely response please get us on the phone." First of all, I get the pandemic has put lots of businesses under stress but that is absolutely NO EXCUSE for the lack of transparency and the refusal to respond to customers' requests. Second, don't blame the shortcomings of the company on the pandemic. It was clear this was just an excuse.
In their 11/30 response, they said my only option was to take apart the elliptical, mail it back, and only once they received it - would they ship a whole new elliptical out to me. The other option available was to take it apart, ship it back, and once received, they would issue me a refund. I was so disgusted at this point - with the lack of customer support AND the fact that I bought the elliptical 3 months prior and still had yet to be able to use it - I said I wanted to refund and wanted to be done with this company.
On 12/8 FedEx picked up the elliptical to return to Sunny Fitness after I had to take the whole thing apart, find a box big enough to fit it all it, haul it outside, and schedule the FedEx pickup myself. On 12/9 I emailed *** to say the elliptical was on its way back to Sunny Fitness. On 12/14 FedEx confirmed the elliptical had been delivered to the Sunny Fitness Returns Warehouse.
I heard nothing back in response so I emailed them on 12/22 to say it had been returned and where was my refund. I called *** on 1/4 and the voice message said to email instead.
I emailed on 1/9, 1/13, 1/19, 1/23 with no response at all to my emails asking where my refund was. The company had received my returned elliptical OVER A MONTH AGO, I was absolutely outraged with the lack of response. I called again on 1/29 and finally got someone on the phone. The person I spoke to said they had received the elliptical back but the refund hadn't been issued because "the warehouse is really bad at letting *** know returns have been made, so we didn't know it was returned on our end." This was maddening. I did not at all believe this person, and this was just another excuse in a long line of scapegoating from this company. The person said they would issue the refund within 48 hours and I would get a confirmation email. This was the only true thing they ever told me. I did get a confirmation email and my refund. FINALLY. On 1/30 - ALMOST 5 MONTHS LATER.
I hope this long, horrible experience of mine gives you pause before you consider buying from this company. I hope it also prevents someone else from making the mistake of giving this company your money. Their prices are competitive but dealing with them is absolutely not worth it. I am so shocked, disgusted, and dismayed that this company operates this way. Buyer beware!

Ordered a bike that arrived broken. 4 months and 15 emails later they shipped me a replacement part that doesn't fix the issue. Now they don't respond I bought a bike from Sunny in early March . Within the first two days I noticed a constant, loud, gravely sound coming from the belt wheel where the crank arms connect. I emailed the company on March 20 and waited for 5 days before I got a response. They sent several troubleshooting tests to try, but I was out of town and unable to conduct the test for about a month. By May I was able to go through the troubleshooting, but could not isolate the sound. I emailed them again (may 9) to let them know the sound was still coming from the axle where the crank arms connect. I even sent a video. I did not hear back for 12 days (May 21). They wanted me to conduct more troubleshooting, completely disassemble the bike (again), and take another video of the sound. They were unable to provide a reason why the first video was insufficient. I emailed them on May 26 with the video they requested and did not hear back for 8 days (June 4). I responded the same day and waited 4 more days for a response. They finally admitted my initial assessment of the noise was correct. So 4 months and 15 emails later, I was back where I started. Sunny admitted the bottom bracket bearings had cracked during shipment and were causing the noise. They told me they'd send a replacement part, but I had to buy a *** crank extractor tool to complete the repair. I ordered the tool and opened the four, yes four, separate how-to videos to complete the repair. I didn't even make it through the first video before I encountered another defective part. The thread on the right crank arm was already stripped when I popped the cap off, making it impossible to screw on the *** crank extractor tool to remove the crank. My requests to the company to either replace the bike or refund my money have gone unanswered. It seems like they are trying to drag it out so the warranty will expire and they will not have to replace the bike or refund my money.

Sunny sent an incorrect replacement component and have since been giving me the run around. I reached out on 4/9 regarding an issue with my, *** rowing machine. After some back and forth and troubleshooting, I purchased *** worth of replacement parts and shipping fees on invoice # SK240 on 4/10. On 4/21 I received the replacement parts only to find that the parts sent are not compatible with my machine and reached out to Sunny. I was told that a replacement would be sent out the same day. I followed up on 4/22 for tracking information, and was told the parts were not able to be sent out and would be sent out "soon." I reached out again on 4/25 for an update, to be told on 4/27 that I would have an update the following day and to reach out if I didn't receive and update from them. I hadn't heard from them so I reached out on 4/28 to be told I would have an update "in a bit." I reached out again on 4/29 looking for an update as well as voicing my frustration at needing to hound Sunny for provide me with updates. They responded with apologies and in the same day updated the replacement part number and told me that they were processing the order. On 5/4, I reached out on when i could expect tracking information, and was told that the replacement part was on back order and then given the option on whether I wanted a refund or wait until they could get some more information regarding the replacement part. I responded that I would prefer to wait for a timeline of the item if that was available in a timely fashion. I reached out on 5/7 for an update, with no response, and reached out again on 5/8. I was told that they will reach again and request a refund. Reached out for an update on 5/12 and have still not received a response at the time of writing this complaint 5/18. I understand that the pandemic has disrupted a lot of operations worldwide, and I have tried to patient and understanding but the lack of communication and constant need to baby them and remind that they owe me a response has made this extremely frustrating experience and has led me to leave this compliant.

Broken bike that has warranty, but I have recieved no resolution for close to 4 months. Still on going. *** On Monday October 26 I sent in a replacement part inquiry for my bike that I had just purchased on April 20. The right pedal and/or crank shaft was making clicking and cracking noises when I would pedal and a week later the left pedal broke off while I was riding the bike, which was very scary. I sent all of my information, the bike information, and two videos showing what noises the bike was making while I was riding it and photos. On November 2, I received an email back stating that by watching the videos they weren't sure what was wrong with the bike, so they suggested that I remove the belt cover and see if anything was wrong. I'm not a professional, so I wasn't sure what I was supposed to be looking for, but I took the belt cover off as suggested and nothing looked broken. I sent another email back stating that I didn't see anything wrong, but I desperately wanted my bike fixed. I still hadn't heard anything so on December 3, I sent another message asking for a resolution. On December 26 I got this message, *** I explained again what was going on and it is now February 3 with no reply back. At this point I feel as though I deserve a full refund as no one could figure out what is wrong with the one I have, and I haven't received a replacement left pedal either. It would be nice to be sent a new bike because this bike seems like it was a lemon from the start. Most major components have failed and I treat my exercise equipment very well. However, I doubt they would send me a whole new bike. I understand things are different because of COVID, but this is completely unacceptable to let this go on for close to 4 months.

No response received regarding shipment of incorrect replacement part. I purchased a used Sunny Health Obsidian Surge rower *** SN ASXXXXXXXBXXXXX, from Facebook Marketplace, in working condition. On 21-JULY-2020 I emailed Sunny Health to ask for their support with resolving an issue that occurred after about 4200 lifetime strokes: the handle would no longer retract completely, stopping slack by about 14 inches. This made the rower effectively unuseable. NOTE: though the timeline below makes mention of email communication with more than one Sunny Fitness employee, all correspondence was through the general mailbox of ***. On 21-JULY-2020 I received a response from *** that the handlebar with mesh belt wheel assembly cost $30.00 plus $12.50 shipping and the invoice is sent via PayPal. On 21-JULY-2020 I responded to *** that I wanted to purchase this replacement handlebar / mesh belt wheel assembly if it would fix the problem. I also inquired whether there was an updated technical drawing of the rower, because the drawing in the user manual that came with the machine didn't exactly match my rower. I mentioned this because the mesh belt wheel assembly seemed to be different than what I saw on my rower. I received no response to the above message. So, on 31-JUL-2020 I asked *** to send me the PayPal invoice for the replacement parts. On 31-JUL-2020 I received the PayPal invoice for this purchase and paid it: transaction ID 5UXXXXXXVXXXXXXXX. On 04-AUG-2020 I received notification from *** that the replacement parts were being shipped. On 13-AUG-2020 I attempted installation of the replacement parts that had been received. The parts did not fit my rower. I emailed *** to alert him to the situation and included pics of the mesh belt wheel assembly on my rower, as well as the one with a different design that Sunny Health had shipped to me. I received no response to the above message. So, on 23-AUG-2020 I sent an email requesting either the correct replacement part or a refund. Having received no response to the above email by 05-SEPT-2020 I emailed Sunny Health an notified the company that I would be filing a Complaintsboard.com complaint.

Treadmill was purchased online 12/16.The order was canceled 1/12 due to numerous delays & the company has not issued a refund. Date of order: 12/16 Item ordered: Treadmill, High Weight Capacity w/ Auto Incline, MP3 and Body Fat Function *** Payment Method: personal Chase Debit Card The treadmill was ordered on 12/16 for the amount of $659.00 which was immediately withdrawn from my back account. A follow-up confirmation email was provided the same day. On 12/17 I received an email stating there were shipping delays. On 12/28 I received another email stating the item was too large for regular shipment and that they needed a contact number to ship via a different carrier. The email also stated they were short on personnel and are not answering calls adequately so to respond back to them via email. I responded with the requested information. On 12/31 I received an email stating item is on the way and to allow for 24hrs to track the package. I was unable to track the package for over a week and called their 877 customer service number but did not get a response. On 1/9 I sent an email requesting a follow up on the delivery. On 1/10 received an email back stating " Thank you for contacting Sunny Health & Fitness. Your ticket is ***. Due to high volume of inquiries our response time will be slightly delayed. On 1/12 I sent an email stating that I am canceling my order due to continuous shipping delays, poor communication/tracking ability and requested a full refund. I received an email back stating that I can not cancel my order. The company completely ignored my request for refund and sent another email asking me to reach out to them to deliver however I did not. I initiated a reversal charge with Chase bank on 1/12 and upon their investigation I was told that the company has stated the equipment was delivered on 1/25. This is 100% fabrication as the documentation also shows they attempted to reach out to me with no response. Furthermore since this equipment required a signature for freight shipment I would have had to sign for it. The company has not produced any proof of delivery. Chase has completed their investigation as of 4/9 & have been unable to resolve this matter.

Brand new fan bike came with a monitor that never worked. Customer service has been charging me for replacement part. No solution in 4 months Purchased the EXERCISE FAN BIKE W/ HEART RATE COMPATIBILITY - TORNADO LX Serial number: *** for our school weight room. After putting it together, the monitor did not work. During the pandemic, the bike was never used. Began contacting Sunny Health in October. During these very spotty responses, I was asked to trouble shoot the system and then asked to trouble shoot it the exact same way after not hearing back for weeks. After months of little to no response from customer service, they asked me to purchase a wire. The wire did not fix the solution. Weeks continue to go by and I asked to now buy a monitor but to get w refund for the wire, I need to record a video of the bike not working with the new wire. A video was not asked to be sent when the original parts were not working and never worked. customer service phone # does not reach anyone. Emails take weeks to respond. Email exchanges are then very unhelpful and they continue to ask me to buy products. I am told management has final say of everything and I ask for managements number or email and I am given no response aside from screenshots that I all sales are final on products that I have purchased to fix their faulty product that has never worked. This issue is now going on 4+ months with zero help other than accusations that I am trying scam them out of a $10 wire, that I am not trouble shooting things correctly, that they do not have anyone with managerial experience that can field my call, that they cannot respond in a timely fashion and that any issues with the broken product is my fault and my problem to endure instead of standing behind a product that was $700+ and never worked from the beginning. I have submitted reviews for this product on the website and these are not being posted. It is criminal that they can pick and choose what reviews get posted and that I have to spent countless hours, weeks and months trying to fix a problem that they could have fixed in a week with minimal dollars, integrity and a customer service team that can actually do their job they were hired to do. This company will continue to scam people unless they are stopped.

Elliptical belt came off its track shortly after purchase of elliptical from Sunny Health. *** on *** still waiting for resolution. I purchased an *** elliptical from Sunny Health on *** delivered to me on *** missing two parts (Order No. SHFXXXXX/XXXXXXXXXXXX)(Serial No. WZXXXXXXXAXXXXX). I finally received the missing parts after two weeks, assembled the elliptical and used it for less than *** when it began making a loud grinding noise and it became nearly impossible to turn the pedals. I was able to unscrew and pull the preassembled main frame far enough apart to see that the belt was off its track and was rubbing against plastic. I couldn't get further inside the main frame to see if this was a fixable issue because the frame cannot be opened without removing the pedal cranks, which appears to require a special (nonstandard) tool and/or a technician who knows what he's doing. I contacted SH *** by email on *** explaining the issue. *** responded nine days later (!), asking for a "short video of the noise issue". Ticket No. XXXXXXXX. I sent a video immediately, reminding *** that the issue was a belt off its track. After not receiving a response for more than a week, I sent a follow up email on *** to make sure my ticket was still in the works. *** responded on *** asking if the resistance was working properly and whether the noise was occurring at a certain resistance level. I immediately responded that resistance was not causing the noise, rather the belt rubbing on plastic was making the noise, making it impossible to turn the pedals. Again, I reminded them it was a belt off its track issue. I have received no further contact from Sunny Health since its email of *** I've attempted to contact *** by phone but they no longer answer their phones. I sent a final email to *** on *** asking *** to honor its warranty and either send me a replacement main frame, Part No. 1, or provide me with a full refund. I've done everything within my power to resolve this issue so I can use the equipment I purchased. SH dragged this on past the 60 day period in which I could seek a chargeback through my credit card company or Paypal, then completely stopped communicating with me. Payment info and receipts are being submitted with this claim

The equipment is faulty, which makes it inoperable and unsafe. Customer service only circled around the issue. The purchase took place on August 17th. I ordered the Magnetic Resistance Upright Bike with Advance Digital Monitor, in the amount of *** 29 this was Order #SHFXXXXX. After receiving the equipment and attempting to assemble it according the instructions, it was impossible to keep pulling on the tension cable to hook it onto the clasp. There was no way to securely attach the tension cable, which made the machine inoperable and unsafe. I attempted to contact customer service and made aware of the situation, was given ticket number XXXXXXXX. I went back and forth with three different customer service representatives (***, *** and ***) who only circle the issue via email during a two week time span, which consisted of them basically saying the same instructions on how to attach the tension cable onto the machine and myself sending pictures and videos demonstrating that the tension cable could not be securely attached onto the machine, which made it unsafe and inoperable. Furthermore, the diagrams that were sent by customer service did not match the tension cable that the equipment purchased had. I asked for a refund multiple times, due to sending faulty, inoperable and unsafe equipment. Since, the customer service department only circled around the issue to avoid them issuing a refund, on September 9th; I contacted my credit card to dispute the charge on my account. After a few weeks of disputing the charge Sunny Health representatives claimed that they were currently assisting me with troubleshooting the product, when in fact this is not true. At this point, October 21st, I have not received a refund for the faulty equipment. I made it clear that the equipment is faulty and unsafe by sending videos and pictures of the equipment. It has been a nightmare dealing with this company. Customer service should focus on solving issues instead of pushing to finalize a sale. I am extremely disappointed that customer service does not listen to the core of the issue only circles around it and that the equipment they send is faulty and more disappointed that the machine cannot be used as it is advertised. I WILL NEVER BUY OR RECOMMEND SUNNY HEALTH FITNESS EQUIPMENT DUE TO THE POOR QUALITY EQUIPMENT, WHICH MAKES IT INOPERABLE AND UNSAFE AND POOR CUSTOMER SERVICE. DO NOT WASTE YOUR MONEY ON THEIR EQUIPMENT!

Sunny Fitness and Health committed to sending a replacement motor via COD shipping on November 24. We've received no info since then. Please help. Problem date: Nov 15 2020 Purchase date: June 30 *** No sales rep, *** was customer service rep Payment amt $480.56 link for video requested by Sunny Fitness *** I purchased this treadmill solely based on the excellent reviews on Amazon and the sale price of $422. The current price is around $800. I had a exercise equipment technician inspect the treadmill when it was new to ensure we'd done setup correctly. We followed the maintenance schedule of lubrication. This cost us $107.45. We believed this was an investment in our treadmill. I can't believe that Sunny Fitness and Health has no warranty for Canadian customers. And I can't believe I didn't notice this when I was researching the product. I would never have purchased had I known this. Original complaint to Sunny Fitness and Health (attached above) The motor for our treadmill started slowing intermittently 2 weeks ago. We stopped using it and emailed the exercise equipment tech we contacted previously on Nov 10. The tech ensured we'd tightened and lubricated the belt properly (visit was aug 20) when we received the treadmill mid-July. I called because I wanted to make sure we'd have the treadmill for a long time. He called this morning and told us to contact Sunny Healthy & Fitness because past experience was that it was difficult for him to get parts for your equipment. We were to inform you of the problem and have the parts sent to us and then contact him again. While I was prepping to video the treadmill, error code E02 came up once. Because of that I tried the outlet below the current one in use. We then moved the treadmill and tried another outlet on another wall of our basement. This is when I started the video I'll send to *** The motor seized up and started making a screeching noise. I then stopped the treadmill . We haven't turned it back on. I'm guessing the motor is burned out. We'd used for a total of 1.5 hours weekly, mostly walking, a few times jogging. Very light use in my opinion. I think we need part #65, the DC motor. and any additional parts surrounding it. Please let me know how to proceed.

Product Delivered Defective. Emails w/photos prove this. 12 Days of request for Return Shipping Label and process Refund not being responded to. Help 7/16 order Sprinter Commercial Indoor Cycling Trainer Exercise Bike, Asuna Model *** list *** on sale for *** Order # SHFXXXXX. Delivered by FedEx, 7/22, with extreme external damage to box and very severe damage to internal Styrofoam and ultimately damaging product (completely severing wires to monitor) making it inoperable. Sent Photos to Sunny Health & Fitness (SH&F), 7/23, showing box, styrofoam and product defective (electric connector with no wires attached). Asked for Return Shipping Label and Refund. 7/23 Emial from SH&F very fast, quote, "Please be reassured that our packaging is international grade and even though the outside of the box is damaged, this does not mean that the product itself is damaged. Of course, if there are any damages or defects with the product we will provide a return shipping label and send a replacement unit or refund upon arrival of the return." 7/27 We finally unpack further. Email to them .. "Photo "SHF Damage 2" clearly shows a piece that was broken off during shipment. Once this was discovered we stopped any further unpackaging. Knowing the product would need to be returned back for a refund we wanted to preserve and not undo any more packaging than necessary. The product is damaged, needs to be returned, so please send a return shipping label. Once you receive at your location then you can issue our refund." We are prepared for FedEx pick up today. 7/28 email to SH&F 2nd request for Return Shipping Label. SH&F email response, "The packing material has done its job in taking the damage of any impacts and has protected your bike. The loose part you have found may just need to be assembled onto the bike or be a simple replacement." They are the product experts and are clearly downplaying what the defect is. 7/29 SH&F email, "I want to further explain the situation and clarify any misunderstandings. So far we have seen no evidence that there is anything damaged or defective. Your pictures show a damaged box with a loose piece." "As of now there is nothing indicating any problems with the equipment." 8/2 against my better judgement (I don't want to cause more damage to the internal very damaged styrofoam) we unpack until we find undisputible proof of the bike being received in a defective condition. Take close up Photos, 8/2 email 3 screen shots of 6 photos to SH&F (no reply), email same thing again 8/3 morning and evening (no reply), 8/3 ask for 5th time, Please send Return shipping Label and process full refund (no reply).

We received an exercise bike on 11/11 that was damaged and contacted them immediately. A part was ordered, we never received it and they won't respond We sent this email to Sunny on 11/23: This is regarding ORDER #*** which was placed on 10/17. To recap: - FedEx tracking indicated that the shipment was in our area for 5 days in October. Then it was sent back to you. We're assuming that it was damaged. - You told us you were going to check it to make sure it was ok and then ship it back to us. - We received it on 11/11. The box was obviously re-taped, had holes in it and was not in good condition. (We regret that we didn't take a photo at that time.) - We were putting the bike together and found that it was missing the connector of part #124. I called your office immediately and was told that they'd ship out a replacement part. I then received an email confirming that. - On 11/17 I sent an email asking if you could provide information on the replacement part shipment as we are really anxious to get it and start using the bike. No response from you. - On 11/21 I left a voice mail asking for you to please respond. Still haven't heard from you. We don't understand what is taking so long. Surely you can send these very small replacement parts overnight to us. Having paid $800 we expect much better ***. If there is a valid reason why it takes this long, please explain! Hopefully the part arrives asap and we are able to install it ourselves and will finally get to use the bike. If we don't receive the replacement part by December 1st we are going to return the bike. Since it has been well over 30 days, you will have to provide a full refund and pay for shipping. We do not have the original packaging because it was so damaged to begin with. So, we'll expect you to pay for both repackaging and shipping via UPS and if needed, we will contact the complaintsboard.com for help in this matter. Please respond to let us know that you've received this email and that you understand our issue. Please look into the shipping of the replacement part and tell us the status of it at this time. Please send UPS return information so that we are able to return it on December 1st if our issue is not solved by then. That ends the email we sent. I sent another email on 11/23 which received no response and called them on 12/9 only to get their voicemail. We would prefer getting a full refund, sending this bike back with them paying for packaging and all shipping costs and with us receiving our total payment back. We would be ok with receiving a new bike to replace the damaged one. We are not comfortable receiving a replacement part that would require us to take the bike apart and fix it ourselves.

Bike delivered to wrong address. New order pushed through, two failed deliveries of bike. Bike *** not even be at warehouse. On 12/11 I purchased an ***, Order # ***. *** indicated a 3-5 business day delay in shipment notification. I never got a notification so I followed up on 12/22, I received a support ticket and then a response on 12/23 with a tracking number and instructions to schedule a delivery appointment on their website. I emailed them on 12/28 because the *** website was indicating I could not schedule the delivery and that the delivery had been delivered to OHIO. I live in OREGON. My address I listed was correct. Then on 12/28 I received an email from *** at *** indicating they need a phone number for me on file in order to deliver the bike, I responded on 12/29 with my phone number. On 12/31 I received a notice that the shipment was on the way. I emailed them again indicating again that my shipment shows it arrived in Ohio. Then on 12/31 *** emailed me indicating they checked my tracking number and it showed the correct address and they didn't know what I meant. What? Well, *** just decided to go ahead and put another order through for me, now the order number is ***. I emailed *** again on 1/5 asking about what happened as I was starting to feel like I had been scammed. They responded indicated the order shipped out on 1/4. Eventually I receive a notice from *** that I should schedule an appointment for delivery. I scheduled for the soonest date, 1/13. ***t did not deliver the bike and I don't receive any notification as to why. I reschedule for 1/20. The bike does not come again. This time, I call *** directly at my local location. Someone answers, indicates it shows the bike was scanned in 2 weeks ago, but it *** or *** not be there. She also said the ***t website does not link with their software, so none of the appointments being scheduled online are real and they I need to call them directly to make an appointment. She said she would check if the bike was there or not and call me back. I never got a call back and have been unsuccessful in contacting them by phone. When you call, you can't even leave a voicemail because their message box is full. I emailed *** asking if I could pick the bike up myself at their warehouse and received a response yesterday from *** saying she was sorry and she would forward my email on, but she didn't say if I could come get the bike or not! I plan to go to their location tomorrow to see if they bike is there or not. If it is, hopefully they will let me take it home.

elliptical machine worked for a month and now it's not functioning. It is still under warranty but *** will not replace or fix the machine. Purchased *** elliptical machine from Amazon. The machine was great for a month then it started to give an error message and shutting off. Wrote a email to *** requesting help they did not respond. Then called Amazon who contacted *** via phone while I was on the call. The *** representative identified the elliptical needed a new motor. I am Not sure why a new machine that's used once a day for 30 minutes by a 50 year old would need a new motor but the presentative told me to contact customer service and request a motor. I followed through with the email only to receive a week later an inquiry asking for proof of purchase and an inquiry as to why I wanted a new motor. After presenting proof of purchase and detailing the customer service representative's name and date of the call via email, I called *** again when I did not get a response. Having to review the entire situation again, the customer service rep finally agreed a new motor was the issue and would have one sent. Not being a handy person I asked if *** could arrange to have a service person install the new motor, the rep responded it would be easy to install. The new motor arrived a week later without any paperwork or any instructions on how to remove the old motor and install the new motor. Again, I called and emailed *** requesting some instructions for installing the new motor. This *** rep said he could have a video created detailing the steps for installing the new motor. Feeling frustrated with the situation, not knowing if the motor will resolve the issue or if I would be able to even install the motor properly again requested either a technician to install the motor or simply receiving a new machine. The rep reassured the video would do the trick and fit the elliptical. After a week, I did not receive the video. So, I placed Another call to *** requesting the repair video. It was sent by the end of the day. The repair video does not show how to open the elliptical but states you need a crank pull tool to open the elliptical to access the old motor. I don't have a crank pull, tried to purchase one but can't find one locally so I Purchased a crank pull tool on Amazon and it doesn't fit the elliptical. I am beyond frustrated with ***. This is ridiculous for a fitness company to assume everyone has the skill to repair an exercise machine! I paid for this machine in full. Amazon will not refund my money as it has passed their 30 day return policy. *** has a year warranty yet they seem to be trying to elapse time so they can say the machine is too old and they too are not responsible. I now prefer a new elliptical or a refund as I have lost trust in *** Health Fitness following through in good faith of their product. My *** Health and Fitness ticket is XXXXXXXX. After calling and talking with a representative regarding my elliptical giving me a E 1 message and shutting off, I was told to request a new motor. Your Delivery Street Address: *** Dr City: *** State: *** Zipcode: XXXXX Is Your Inquiry Regarding A Purchase Made At: Amazon.com Specify: Programmable Elliptical Order: XXX-XXXXXXX-XXXXXXX Product Model: SF E3875 Product Serial:

Sunny Health & Fitness sold me an unusable product. The belt cannot be centered despite following manual and company's advise. ORDER #SHFXXXXX Product: Manual Walking Treadmill *** Date Received: 07/15 First contacted company on: 7/16 Have not received a follow up response from Sunny Health since 8/28 I contacted company on 7/16 and explained I was having issues with the belt which kept shifting to the left side of the rail. I also explained in my email that I read the maintenance instructions and followed the directions for adjusting the running belt. Despite following the directions I was unsuccessful and needed further guidance. I received a reply the following day that said "When you adjust the treadmill you have to make sure the roller is even on both sides with the Allen wrench." That was all the guidance I got so I wrote back on July 18th and asked for further explanation as the response was vague. I did not hear back. I followed up on 07/21 & again on 07/27. Finally received a response on 07/30 (12 days later) and the representative, *** replied with a copy paste of the maintenance instructions which I had clearly stated in my first email that I had already read and followed. It is absolutely unprofessional to receive a response almost 2 weeks later with a copy paste of something I had already said I had tried. I replied back and expressed this and told *** that I needed more solutions as the belt continues to move despite me trying to adjust it and has been unusable since Day 1. I received a reply on 08/04 saying "you essentially have to keep messing with it until it is centered". Still not helpful. I replied back and explained I have done so and the product does not work so clearly there is a problem with the item. *** replied with basically the same instructions on how to center the belt which still did not fix the problem. And again, he pasted a picture of the manual. Once again I tried adjusting the belt and followed all the instructions given to me but after less than a minute on being on the treadmill, the belt does not stay centered and shifts. I wrote *** back and told him I was still having the same problem. It cannot be this hard so I told him clearly there was a problem with the product. I have not been able to use it since the moment I got it and I needed to be advised on what the solution was going to be because I was sold an unusable product. This was on 08/17 and I did not receive a response until 08/28 which stated "The treadmill is not considered defective if you just need to center the belt which is available in the user manual". At this point I lost my patience and wrote back immediately. I repeated myself in that the belt cannot be centered and therefore is unusable. I requested someone else's, or a supervisor's, contact information to deal with this matter. That was two weeks ago and still have not received a response. Sunny Health & Fitness has not taken any responsibility for a product they sold me that does not work. They have been extremely unprofessional. Two weeks with no response is unacceptable. Furthermore, I would like to add that I submitted an honest 1 star review and found that my review was not posted to their website. I find this to be a huge red flag which leads me to believe there have probably been more poor reviews and they have chosen to only post the 4 & 5 star reviews.

Sunny Health & Fitness fails to conduct their business in a good faith. Instead, they shipped the defcted bike to me and fails to make commitment. In February , I bought a station bike from Walmart and manufacturer/distributor of this bike is Sunny Health & Fitness. Sunny Health & Fitness shipped their defected bike to me. I did not discover this defected bike until I finished to assemble this bike. I contacted them right away since monitor screen was blank. They told me that they would send another monitor to me within 7 days. But it took them several weeks to mail another monitor to me after I told them that I would return this defected bike to Walmart. After I received and installed new monitor, I discovered another problem since speed and time do not show on the monitor. I contacted them right away again for this problem. They told me to bring in the defected bike so they could replace sensor. On 3/20, I brought my defected bike to their office. Their employee, ***, told me that their office had to close due to state order for pandemic and he asked me to leave my defected bike at their office. He also told me that he would contact me when their office opens. I asked for a receipt since they keep my station bike. *** stated that they do not give a receipt to customer but he would send me email as a proof that they have my defected bike for repair which he did. Since then, I sent them several emails asking whether their office was opened. They did not respond my emails until 6/3 when their employee, ***, sent email stating that their office was opened and he woulUd ask their manager, ***, to contact me soon. But I did not hear anyrhing from *** so I called their office on 6/17 informing *** that *** had not contacted me since your office was alresdy opened on or before 6/3. Subsequently on 6/17, *** told me that he would contact me in two weeks from 6/17 to let me know when they finish fixing my bike. At that time, i told *** as following: I PURCHASED THIS STATION BIKE BECAUSE MY DOCTOR ORDERED ME TO RIDE A STATION BIKE FOR MINIMUM 3 TIMES A DAY DUE TO MY ARTHRITIS. BUT I HAVE NOT BEEN ABLE TO FOLLOW MY DOCTOR's ORDER SINCE YOU SENT ME A DEFECTED BIKE AND YOU HAVE NOT FIXED THE DEFECTED BIKE AND YOU ARE STILL KEEPING MY BIKE AT YOUR SHOP. I ASKED HIM TO FIX MY DEFECTED BIKE IN AN EXPEDITE MATTER DUE TO MY URGENT MEDICAL ISSUE. I ALSO TOLD HIM THAT I HAVE HEAVILY RELIED ON MEDICATION TO REDUCE MY PAIN INSTEAD OF FOLLOWING DOCTOR'S ORDER TO RIDE STATION BIKE WHICH DEFEATS THE PURPOSE TO PURCHASE THIS BIKE. But he has not taken consideration of my medical issue otherwise they should fix the defected bike and return it to me in June. As of today, I have NOT received any response from *** or anybody from Sunny Health & Fitness for when my defected bike can be fixed even though they promised me on 3/20 and even though i made several phone calls to them and I sent several follow up emails to *** since 6/19. Enough is Enough. I am entitked to receive full refund immediately since I paid $176.39 to purchase a brand new bike for my medical needs. But this brand new bike has so many defected items and responsible party - Sunny Health & Fitness has completely fails to make their commitment and they completely violate/ignore consumer's rights. Instead, they are stll holding my brand new bike as HOSTAGE for NO LEGIBLE REASON. They also refuse to repair and return my brand new bike to me. At same time, my arthritis problem is getting worse and worse since Sunny Health & Fitness put barrier allowing me to follow my doctor's order to ride station bike. I am a senior. Please help me to get my full money back as soon as possible so I can purchase another station bike to follow my doctor's order as soon as possible. Thank you.

I bought a workout bike from this company in good faith to help through winter. Bike arrived almost a month later, broken, and I'm stuck with junk. I placed my order for my *** bike on December 11th. On around approx. Dec 17th I received an email containing the tracking information with an estimated delivery of Dec 26th. After still not receiving the bike by 29th, I decided to send another email to the company, as well as reach out directly to ***. There had been absolutely no movement on the tracking info given me. Since there is a long wait for response from Sunny I talked to *** first. They let me know that they still hadn't received the package but tracking had been created and offered to escalate the matter for me. Days later Sunny emailed back that the given arrival estimate was just an estimate, and to expect delivery backups possibly. I responded by letting them know that I had been in touch with *** who had infact notified me that they'd never received my package from Sunny. Maybe a day or 2 later I finally got confirmation from *** that the package was received and moving. Finally arrived on January 7th. The package was very heavy I had to bring upstairs with random help and I hurt my back which still is not completely well yet as of Jan 25th. I assembled the bike the same evening which took maybe a little over 1 hour alone, only to find it defective. There is an issue with the seat not locking into place and sliding to the lowest point closest to the pedals each time. At my height this renders the bike useless to me. I immediately sent an email to Sunny and again began the waiting period for a response. In short the only solution I was given is that I should wait for spare parts which could take up to thirty more days depending on availability. I responded asking about an exchange, because this bike though I purchased on sale has an original price of $702.82. After financing through a third party, my total was approximately $530 for this purchase. My original plan was to get a cheap recumbent bike for under 300. I did two days of searching and ultimately found this bike which looks awesome and I saw customers saying it was stable. I decided to bite the bullet and get something from what seemed a reputable company and have it for years without issues rather than staying cheap and maybe have a year or so. The Bike has 5 star review on their website, but its likely because reviews like the one I gave for 2 stars, are being left out, which would make it deceitful. I've checked recently and my review is still not there. I left it maybe around the 8th or 9th. I was told that their warranty only covers replacement parts. Mind you this is a brand new bike, unused to this day, Warranty shouldn't matter, customer satisfaction should. So I asked then about a refund, thinking maybe I could do a refund and reorder with better luck. I was sent the policy which meant I would have to (aside from the inconvenience of disassembling, repacking, getting this heavy bike downstair, into my car, and into shipment store) 1. PAY the shipping, 2. If they thought it not packed neatly and carefully enough and something is found damaged they would deduct from refund. 3. Pay restocking fee. The inconvenience is devastating enough but loss of more money is unfathomable. I ended up having to settle with them wanting to send me replacement parts on a brand new "said $700+ piece of equipment. this conversation took place approx. Jan 12-13th-ish. Ive reached out maybe 4-5 days ago at this point, and again just tonight since I received no reply and have yet to receive tracking confirmation. I've tried to be okay but every time I see this bike I am upset because I am still paying and it arrived broken, and I'm being forced to settle for a broken bike that I will have to figure out how to disassemble parts that came preassembled and I am not technical like that. I fear I will never be able to use this bike and I bought DIRECTLY from this company that I trusted and there is no quality or customer loyalty. They credit themselves with years of service and 30 day money back grntee