Sunrun review: Lack of customer service

For the past year or so I’ve been in contact with these guys over my solar monthly bill. They tell me to provide 1 years worth of SDG&E bills and they will evaluate my system. Each time they reply that all is well despite we have 2 less people living in our home, replaced spa with energy efficient unit, wife and I are at work all day, so our consumption of electricity is less. Not to mention I have a 250 dollar credit with SDG&E and can’t get a refund. Sunrun (Vivint) charges ou based on the output of our system. When first installed are energy consumption was a lot higher but not anymore. My recent email from the company (2 different people) told me that: we are overproducing power beyond our needs but sees not reason to reduce panels. The other person stated that upon the review of my system they will reduce my monthly bill. I’ve reached out to all parties numerous times with no success. I’ve even asked for a copy of my contract so it can be reviewed but no reply or copy received. I have over a years worth of emails asking for assistance and no resolution to the problem.