CB Travel and Vacations Sunwing Travel Group Vouchers

Sunwing Travel Group review: Vouchers

Gardon Brian of US

Oct 20, 2024 12:52 pm EDT

Verified customer

Featured review

I was issued these vouchers as I was unable to travel because of doctors orders after open heart surgery.
Recently I asked Aimee Asne, a sister-in-law to initiate a fransfer of the vouchers from myself Ralph Furgason and my wife Sigrid-Asne Jarabe to a brother and sister-in-law. Namely Ma Merlinda Asne & Anthony G Asne.
After appointing Aimee Asne to act as our representative in writing to Sunwing for the transference of these vouchers I was erroneously told by Sunwing staff that Aimee Asne has requested that the voucher's be transferred into her name.
After discovering this I called Aimee Asne and asked her why she transferred the vouchers into her name.
Now being a senior charge nurse at a principal hospital it is very unlikely that Aimee would fabricate something that is not true. That leaves me to believe that there was some sort of misunderstanding, or there is a direct lie by a Sunwing employee.
The bottom line is that Aimee did NOT ask for the vouchers to be transferred to her name!
On last Friday I was assured by your employee that I would hear from Sunwings, "Loyalty," dept from 24 to 48 hours to be advised of their decision to correct this situation with the vouchers. I have not heard from them as promised, which is again upsetting, but consistent in Sunwings response to my effort to resolve this issue!
It's very simple. The vouchers were erroneously transferred to Aimee Asne! Upon investigation I have no idea why that was done. I need to have that action corrected, and make the Vouchers useable for Ma Merlinda O Asne and Anthony G Asne as quickly as possible.

The issue date is; 11/04/2023 the booking number is; [protected], and the voucher expiry date is 11/04/2024. So we may need the Vouchers extended for another 6 months.

The Voucher numbers are: SWPUWR1-JKAAUBK9A, AND
SWPUWR1-CNVQMRW8N

Please assist us in resolving this seemingly easy action that has become impossible to conclude amicably with Sunwing. I did not incur heart problems just to frustrate Sunwing!

Ralph Furgason

Claimed loss: potentially $1815.00 X 2

Desired outcome: For the vouchers to be transferred to Ma Merlinda O Asne and Anthony G Asne immediately as requested.

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customersupport@sunwing.ca

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foundation@sunwingtravelgroup.com

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27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada

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Nov 19, 2024