CB Travel and Vacations Sunwing Travel Group No visa cards in our flight

Sunwing Travel Group review: No visa cards in our flight 1

Piero Flores rocha of White Rock, CA

Nov 27, 2023 8:32 pm EST

Verified customer

Review updated: Dec 10, 2023

Featured review

We have a huge issue at arrival (Cuba),

Our Booking#[protected]

Flight WG6176

Vancouver to Varadero, Monday Nov 13th.

Service aboard excellent, aircraft great and overall a good experience until we got into Varadero, the entire flight had to wait 3 hours in custom, no access to food or water, kids around. The issue, No "Visa cards", airport employees charged us US$150 american each (Julia and I) in cash to let us get in into the country, they said it was a Sunwing problem, that the Canadian company never sent those Visa cards in the plane, Sungwing representative in Varadero disappear for around an hour, coming back and forth without any solution but waiting. We waited for 3 hours with so many others, we decided to use the cash we brought for our vacations (It was my birthday gift) to paid for the visa, suffering the rest or our trip for the lack of cash, it was our first time in Cuba, we couldnt take the planned tours because we couldnt find another way to get more american cash without getting ripped off. We spend another US$60 for the cab from the airport to our hotel, Memories Varadero, we left people behind in the airport. When we arrived to the hotel no food left anywhere, I ended up going to Downtown Varadero in a cab back and forth to buy a couple of burgers for me and my girl, I am still trying to forget that experience, I used your services before and never happened something like this to me.

The people in the hotel helped us to fix the terrible experience, they were nice and kind.

I would like to hear from you, if you have any explanation for that awful situation we went through in Varadero.

Regards,

PIERO FLORES ROCHA

Claimed loss: Tours , experiences we couldn't take for the lack of cash after so much expending upon our arrival

Desired outcome: We need an explanation about the situation and how can you change our terrible experience.

1 comments

Add a comment

Bre S.

Vancouver, CA

1 comments

Bre S. of Vancouver, CA

Dec 10, 2023 4:49 pm EST

Verified customer

Hi Piero,

My father was on this flight, with you. We are working on a complaint to Sunwing.

Sunwing Travel Group - severe flight delay & cruel treatment 8

Resolved

Sunwing Travel Group - lost luggage 8

Resolved

Sunwing Travel Group - official complain 4

Resolved

Sunwing Travel Group - horrible service and delayed flight 4

Sunwing Travel Group - horrible service 8

Resolved

Sunwing Travel Group - the sunwing rep that screwed up my vacation 1

Sunwing Travel Group - seat reservations

Sunwing Travel Group - nightmare vacation

Sunwing Travel Group - Vouchers

Sunwing Travel Group - unprofessional 3

Resolved

View all Sunwing Travel Group reviews and complaints

Sunwing Travel Group Contacts

Sunwing Travel Group phone numbers

+1 (877) 877-1755
+1 (877) 877-1755

Click up if you have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number

Sunwing Airlines

+1 (800) 830-1111
+1 (800) 830-1111

Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number

Sunwing Vacations

+1 (855) 706-3987
+1 (855) 706-3987

Click up if you have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number

NexusTours, Canada & USA

+1 (800) 070-0033
+1 (800) 070-0033

Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number

NexusTours, Mexico

+1 (416) 679-9505
+1 (416) 679-9505

Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number

SellOffVacations

+52 998 251 6559
+52 998 251 6559

Click up if you have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number

NexusTours

+1 (404) 321-7742
+1 (404) 321-7742

Click up if you have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number

Vacation Express

+1 (416) 536-7422
+1 (416) 536-7422

Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number

LUXE Destination Weddings

More phone numbers

Sunwing Travel Group emails

customersupport@sunwing.ca

100%
Confidence score: 100%

Support

foundation@sunwingtravelgroup.com

95%
Confidence score: 95%

Sunwing Travel Group address

27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada

Sunwing Travel Group social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024