Super Ketone Plus
Reviews and Complaints

I agreed a 2 week trial with above product.Yesterday I received a phone call from my bank saying about an unusual transaction of £82.90 being taken out on a monthly basis for at least 4 months. I did not realise this until bank got in touch.I rang above company, he was quite nasty, his name was Steve.he has no idea of customer service .His attitude was disgusting.i said I haven't opened any of the packages they have sent .He said not to bother as he was not returning any of my money.i have changed my bank card, he said it doesn't matter, because he can still take monthly payments out of my account. he kept saying about email I never received about terms and conditions. apparently saying if we do not get back to them after 2 week trial .they will automatically take it, I want a monthly supply.When I received the capsules there was no amount of monies on invoice, which Steve said there doesn't have to be.If there was monies on invoice ' I would of been in touch with them a lot sooner.He also said the account is not closed, as I said I was taking it further.what right has Steve to help himself out of my account. Iwork hard for my money.all I wanted to do was cancel it. he was having none of it. now I want a full refund. He offered me a refund of £39 which is half of the last months supply. I would not except this. This happened on Friday 11th September..

Hi,

I have still not gotten my refund till date

My bank account was charged on the 22nd may and on the 26th may 2015 for £79:95 & £79:95 respectively.

Could you please refund this total amount as required as I have returned the item to your company unopened and based on my last call to you in June 2015 you stated that you received the items back.
Regards,

I signed up for the free trial but didn't see anything about signing up for a subscription. I rang to complain about being "robbed of £89 and £95" and was told they had no record of my order. So no result there. My bank fraud dept wouldn't do anything about it nor would the unauthorised debit payment dept. I thought paying by debit card was a safeguard about this sort of thing but it is not. I am a pensioner so I will have to cut down on my spending for quite a while.

I paid for postage for a free sample. My account has now been debited £79.95 and will continue to be debited for items I do not want.

Certainly not my idea of a 'free trial' not when it costs you nearly £200 for the 2 products. T&C's are so confusing. No wonder they can catch so many people out. Shouldn't be allowed to still be happening.

I have now stopped all payments that I never knew I had ketone have taken £450 from my acc when all I thought was that I was paying £4.95 for postage I am fuming

OMG, i just orderd for a free trial amd there wasn't any terms and conditions under that page but after i saw your comment i called them to cancel the order and they said is impossible, what should i do please any idea

One more thing;

I do have to say that I did have to block my card and to request a new one.
The bank could not guarantee that they can stop future payments from this company.
(Again something what makes me think about the bank)

Also we fell into this scam.
But after calling HSBC (our bank involved) they refunded all payments that they took after the trial payments.
In our case that was £4.95 and £2.95 which we agreed to. But the bank told us that this company
took again and again (total about £440, -) by using the card details again.
They cannot keep these details and for sure not use them again.
I asked this directly to my bank. They agreed.

But I have to say, that they were specially careful after I asked HSBC if they were on this scam too.
As at the last payment I was £80.- in overdraft. I have a formal overdraft of £100.- So I only had £20.- available balance.
When I use my card details online to buy something of £50.- the bank always declines the payment.
But now they decided that I can go in overdraft up to £160.-?
This they could not as they told me themselves that they would not allow any payments to go over the formal
overdraft +£15.- And this is to protect me. Nice protection!
So I asked them directly if they wanted me to go more into overdraft by authorising this payment anyway.
After consulting a manager he told me they would refund all disputed payments.
Which were refunded in 12 hours.

Conclusion;

I don't know how this company can do this, but HSBC is on their side.

Ps.
Make sure you tell SuperKetone that you did try to cancel in the 14 days, but you tried to call in the evening after 09:00pm.
They are stating in their terms that they are always open (24 hours and 7days a week.)
But they are not. They close every day at 08:00pm or 09:00pm and in the weekend even earlier.

sorry the number is [protected] X