Superior Auto
Reviews and Complaints

I think they are nothing but a den of thieves. I've made every payment on time and now they are accusing me of being late. Do not shop here.

The office where the people are rude. Jamie the manager called my daughter-in-law an offensive name and Zoey yelled at me on the phone. Jamie has made threats. After my stroke and still being off work, I called to inquire about assistance to maintain my car payments, but they refused. I strive to pay on time, yet they come knocking before the due date.

Their customer service socks. Won't even replace a non working key fob for my vehicle that I am buying through them. 9 months and still can't get them to replace passenger side window trim that flew off first night we drove it on I 69. Would not recommend this business to anyone. Hopefully I can refinance my loan with another company and tell Superior Auto to kiss my backside.

I was bullied! Kids are taught not to do this but it seems to be ok for Adults!On Thursday the 19 of May I called the *** to give them heads up that my husband and I have covid, strep and the flu and we had not worked for 3 weeks. I would not be able to make my payment on Tuesday the 23rd of May but could pay it May 25th.I thought by speaking someone I would be ok..Nope ...I went out to get in my car to go to work on Wednesday the 24th..*** has come and taken my car! I take care of elderly! I was expected to be in a client's home..So my client is now in distress because I can't get there. I want to say that was the 3rd car I have bought from them! I only owed $275! I'll never go there again. *** would like to be bullied and taken out of charater..U might want to take ur business elsewhere!

My husband signed an auto agreement in 2018 for a 2012 or 2013 Impala. The car was repossessed due to a late payment in 2018. Local law states that creditors of repossessed vehicles must inform their customers about the resale of the vehicle, the financial details of what is still owed, etc. Superior Auto never contacted my husband about the vehicle and four years later they are garnishing his wages for $10K. We believe Superior resold the vehicle and the debt on the vehicle cannot be anywhere close to $10K. Superior Auto's actions are unreasonable. I understand that the difference between the sale of the vehicle and what was owed should be paid. However, 10K is excessive. My husband is in poor health and was unemployed for 14 months Dec 2020-February 2022. He was laid off from work for 6 months in 2020. Now he finally is employed again and Superior Auto is garnishing his wages (25%).

I have never had such rude service I have had 3 rewrites on my car 2 of which were over $2000. And the last one made my payment go up weekly which I was not told would happen. I have *** left on my car orginally *** and 3 rewrites. My employment changed and I get paid biweekly I was told by corporate once I made that week's payment they could work with me on bi weekly so I called ahead and spoke to place I got car they said let me talk to so so and see what we can do . Never heard back call today I'm told nope payment or park the car here till next week. Now I'm not one to say alot but I think considering my account alone and amount I have paid I could get a little bit more help I even offered them to hang on to my direct deposit card the paystub. Even half and rest when I get paid next week. After being told they would work with me providing I spoke someone prior to due date . Awful service or corporation of company. Treat everyone like they are going to run off with a car they can shut down. Considering all money I have paid so far on what could classify a lemon I could get a little bit help one week. I mean 155 isn't easy to borrow with prices way they are I mean that's alot for a week let alone borrow.

Ive read all the reviews, and frankly I also , regret ever shopping here. Stay far away from this business. They employ people who lie, just so they can save their own necks, but the matter of the things is , your employee broke company policies. I own up to the fact I owe still on my account, and Ive been late lately due to a car accident and a injury that kept me out of work for a minute, and in turn messed up my paychecks /catching up with other *** obligations. But Ive been actively making payments on it. I cannot wait to be done with this company. Also , that Doesnt give your employees the right to be downright disrespectful and rude when it comes to collecting payments. Also having your corporate employees send threatening texts/ over the phone is not good customer service. You can actively communicate with your customer about the things that are expected in a business/customer relationship without threats. They definitely prey on people who have crappy credit, that are trying to fix it /need a vehicle in order to work. Do your research, dont get into a contract and or give them business. They overprice the vehicles , that are lemons and dont trust that they have these vehicles checked out beforehand. Make sure you get yours checked out by a reputable mechanic.

The Marion store said if they don’t like you they will make your life hell. The Mansfield store never listens. They took my car because a payment got sent back. Not a big deal right? $25 fee for send back and then $300 for the payment. They refuse to give me my car back after they trust passed and they won’t explain how sac says $708 but I can make a plan, and Mansfield says $989 for a $126.00 payment and a $25 now I’m magically behind. Not only that but Mansfield gave Marion all my information without asking me and they too my car from Marion to Mansfield.

Worst service ever! Robbing people! I would appreciate a call because it's too much to type here. Judging from the reviews, they don't care about their behavior. I have tried for a month to get my account together. They won't return calls, or answer. They refuse payment and then pick up my car. My credit reflects a repossession and I am still paying on the car as on 1/16. When I disputed they refused my payment and picked up the car. This is ridiculous. I have 7 family members positive with covid and they continued to harass but wouldn't answer for me. I was under quarantine and could not come in.

I bought a Buick Verano from a car dealership on April 1, 2022. By April 5th, the engine light turned on. When I contacted the dealership, the representative dismissed my concerns, stating it was my issue to resolve. On April 21st, I reached out again and a different employee acknowledged the previous miscommunication, offering to assist with repair costs through a repayable loan. It's been less than a month since the purchase, and problems arose within the first four days.

I bought a car from superior auto in Kokomo Indiana. I was told the vehicle went through a 39 point inspection and had no issues. Now they have taken the vehicle even though my payments are caught up. The vehicle has several several issues. Needs new tranny, axles, suspension system, leaks fixed and an alignment. This vehicle was obviously not inspected by a mechanic as I was told it was. Now they want to charge me for the repairs. I did buy the vehicle as is but was also told it passed an inspection and had no issues which was obviously a lie. I asked to speak with the mechanic who did the inspection and was told no. Now I am paying for a vehicle I cannot have because it won't run. They have the vehicle and it needs more repairs than what the vehicle is worth.

I bought a Dodge Durango from this place over a year ago. It was demolished a year ago The guy didn't have insurance and i was stuck with $9000 left on this car because MY insurance said the car lot sold the car for $9000 more than *** blue book. In order to get another car the car lot added $9000 to the new car loan. My last insurance was safe auto. I received information from my insurance company that the car lot used them to get payment from the guy that hit me. Why are my payments still over $300 every 2 weeks. My replacement car from them the heads blew year to date and has been in the shop for over a month which i have paid every week. I had to take a loan out at sac to pay for the heads. They are still charging for a car i dont have! They keep stopping work on the car..I HAVENT MISSED a payment. Help!

Superior Auto financed me for a vehicle less than 3 months ago. When I drove the vehicle off the lot, the tire lights were on. I notified the seller, she told me to bring it back if the problem persisted. Less than two weeks later, my wife brought the vehicle back because the tire lights were still on, and the engine was having problems. The seller told my wife to take the vehicle to a garage and get an estimate and to also provide reveipts for maintenance purchased to get the vehicle in drivable shape. The seller has yet to follow back up with any of this and is avoiding my correspondence. The vehicle is still having engine problems. Selling vehicles that are barely drivable and then claiming its acceptable As is to a point. Theres also the lemon law. And this establishment sold us a lemon and we are being told we are financially responsible?

I bought a Used car 10/8. 10/16 It had a knock in the engine& over heated. I had toad to dealership's service garage. I called *** to tt mechanic. Was told it needed a whole new motor the previous owner had put the oil pan in wrong. The dealership had not looked at the car before they sold it to me to catch the oil pan being in wrong.Mechanic sent the estimate for the engine was$5254 to dealership who sent it to corporate. 48 hrs I got a response, saying the estimate was too high for a engine should only be around $3,000. Corporate denied it. If they if they found a cheaper motor around $3,000 they would pay for it. if it was over that amount then they would only pay $3,000 for a replacement motor. The mechanic adjusted the labor charges on the estimate.& sent that to corporate. He has not found a new motor yet. I am tired of waiting & Getting the run around. I am without a car.

I have been with SAC finance for over 2 years now. When I originally took up business with them, my due date was Thursdays. At some point over a year ago, before COVID, the employer changed everyone's Paydays to Fridays. Myself, along with other employees reached out to SAC making them aware of what happened and someone on their end agreed to change my due date to Fridays. For about a month now, I have been receiving phone calls from SAC "reminding" me my due date is Thursday. I reached out the company to remind them that someone on their end changed it to Fridays, and now all of a sudden the new employees working there are telling me no it's not. So I spoke with the store manager, and she told me that I signed a contract with the date as Thursday. I asked why for over the last year and a half have I been paying on Fridays then. She became irritated and told me that if I do not start paying Thursdays that my vehicle will be put up for immediate repossession come Friday morning.

On July 8th around 10/1030am I was on my way out the door to go to my check up appointment from having just had a hysterectomy to watch superior auto taking my car unlawfully. So being in the hospital and sick and having surgery I was unable to go to the actual local superior auto located at *** so I paid my car payment through my bank they issued *** checks and mailed them I made 3 payments this was June 17 June 23 July 6 and have a payment pending for July 13 all 2021.. all payments made for *** and I have receipts off the payments made. I sent all the receipts not only to the local store but also to corporate. They act like I control the bank and their time frame and like I have control over the post office.. I do not have control over either, what I can control is the fact I have receipts and the bank wont issue a bank check without the funds on hand. called and text numerous times was ignored and still havent heard from corporate. Want my car back!

My spouse and i bought a *** equinox 2014 from them back in 2021 of sept around the first week of the month. It was used never been in a wreck or had servere damages to it. We put a 1000$ down for it and pay 128 a weekly on it. There ended up being a recall on it. They told us that we could trade it in in 6 months and changed it to 3 years. And that if anything happend to it they could fix it for us or refiance us a new car which didnt happen. So in jan it broke down cost over 1000$ for the transferbox. So it set broke down for over 2 months before it got fixed cause they refused to help us do anything. Ever since we had it weve had nothing but trouble with it still till this day it runs but we prob put over a couple grands into it out of pocket now. And we still had to make payments every week on it the whole time it was broke down they was alway on time we never been late on one payment. We want to trade it in for something more reliable for us cause he has to work and im disabled cant walk our only transportation we have. So tell us what we need to do or give us advices how to go about it. Plz and thank u.

On it about may 10th of 2021 I purchased a 2007 *** HHR from superior Auto. I am paying over $10,000 for this car. I am aware that it is sold as is. I have had it inspected as well as had the front in fixed. *** inspected it and and didn't note any other issues but tie rode ends and ball joints. *** picked it up and fixed the tie rod ends and the ball joints but told me I had a major oil leak that was not there when *** inspected it. Now my car is not running and superior Auto refuses to do anything about it. This car was a lemon when I bought it and I feel they knew that. I was told by the manager that if I brought it back to her she would *** me and still refuses to do anything about it. I am now paying for a car that doesn't run and I have to work. I don't know what else to do. I had to tow it home when it stopped working. Please help me this company is a fraud and they know it. I have a car fax report as well as a bumper report. They both show 6 recalls on this vehicle and only one thing that was fixed. I just want a reliable car and for them to trade this one in for another at the very least.

We purchased a vehicle from Superior Auto in an undisclosed location in November for $200 down. Payments were to be $600 per month. When we returned at the end of December with vehicle issues and inquired about repairs, they insisted on the January payment. Since then, they've kept the vehicle due to our slight payment delay. We seek to sever ties with this company due to their dishonesty. Both my spouse and I are disabled, and the delay was caused by an urgent medication purchase after a loss. They've declined any payment plan and won't provide the second key until full payment. Their conduct is unprofessional; a manager even yelled at me over the payment issue. My husband, recently out of surgery and undergoing liver treatment, was appalled by the verbal mistreatment. They retained the car, leaving us without transport. We had to wait in their lot for my mother to arrive from Madisonville. His health is fragile, and the staff knew this, yet they showed no compassion.

So many issues with this business and their cars they sell. Specifically the superior auto in ***, IN. Since the very first day of getting the car, I had issues with the tires. Also the car would jerk to the right and then when it shifted to the next gear it would jerk to the left which later was found out to be the lower control arm or something like that(not good with vehicles). A week and 6 days later of having the car it broke down on my way to work. I was stuck at a gas station because the car was over heating and water was pouring all over the ground(later found out at the shop is was the water pump). I had to pay out of pocket for the towing fee. My car went to 2 different shops and it took 3 weeks for me to get my car back all while still having to pay for this car. Yes, they were nice enough to get my car fixed, but tacked that money onto the money that I originally owed and made my price of the car go up. Under the car is rusted out. They didnt let me look nor test drive the car before purchasing it. When they came and repode my car, they didnt notify me that they were taking my car. When I found out they were taking my car, I needed to get my wallet with everything in it out and the lady(Abigail) said no and my fiance hit the window and the lady(Abigail) pulled away pretty fast while the guy(assuming the detail mechanic at sac) behind her(which is part of SAC in Rensselaer as well) almost ran my fiance over. We hurried inside to get my fiance's mother's keys and took off to follow them to get my things out at SAC. office in ***. We were going 75 in a 55mph zone and 55 in a 45/35mph zone behind the guy that almost hit my fiance while the lady in MY CAR was going faster as she was pulling ahead of the guy (from sac) we were behind. NOT TO MENTION that the lady from corporate office (***) texted me and threatened me. If that is how you are going to do customers cars and treat your customers, then you shouldn't even have this business open.

I have had my vehicle since March. In that time the vehicle has broken down 4 times. No big deal except I pay $358 a month for a 2009 Kia Rio. The customer service at Superior Auto in Lancaster is AWFUL. I have been berated, I have been called out of my name (luckily those offenders no longer work there) but I have put in numerous complaints. My access to online payments has been revoked because of a few bounced payments almost a year ago. The gave me access back and then took it away for no reason and will not allow me to make my payments online. They are an hour away so every two weeks I have to drive an hour to go make a car payment. Usually not a problem BUT the car has broken down again. I call to see what can be done and John gets very nasty with me and says "Well we are just gonna come get the car" I never once said I do not have the money, I simply said that I do not have a way to get there because the car is not working and my girlfriend's car (purchased from there also) is sitting in a repair shop with $1200 of work needing to be done ( by the way this is the 3rd time her car has broken down). They refused to give me my referral credit when I referred someone to purchase a car and it has been nothing but headache since the beginning. I was told by John a few months ago to make a payment arrangement and they would not repossess my vehicle, I made the arrangement and the day before it was due, they repossessed my vehicle. Then about a month ago Aaron told me to make payments of $160 instead of $178 while covid is happening (After filling out the hardship form months ago 8 times and was told they never received it) and I did that twice and was called by John saying that I am past due and that the arrangement was not valid. Arrangements are made often by people who are then off work or fired when it comes to settle up. I have been harassed, berated and belittled by almost EVERYONE working in the Lancaster location and every week there is a new rude and arrogant employee. John ended our conversation with "The car not working has nothing to do with me, Are we done?" and proceeded to tell me someone will be here Saturday to repossess my car I asked him if someone can come get an inoperable car then how can someone not come get the payment? I have been treated so poorly and I don't want to continue business with this company at all but alas I have a contract so there is no way around it.

They are very unkind. I ask not to have reminder calls 5 -6 times. There policy is once you tell them they are to notate that and not call. It took them 2 months to do that. Also I have never been late on payment I had been with them almost a year. Shane had stated when I initially got the car last March wait 6 months and then you can go month to month. Well as some dynamics had changed I ask Shane 02/ 28/20 If he could see about a modification now for me. I didn't get a call about it. I end up calling them as the next payment was approaching. Since Lonnie stated well a month to couldnt be done. Call corporate. Spoke to Mike I ask if a payment could be move to my next pay period due to changes in my pay. Who then stated he will speak to Renada about modification. He called me telling me after I explained I didn't have any money to pay them that up coming Friday. That the best they could do was 125.00 for the next 3 payments. I stated to him I already told you I don't have 125.00 nor anyone to borrow it from. I asked see if she can make provisions for me to pay a double payment my next paycheck. He tells me I dont think you will be able make payments even if we do a modification due to you working 40 hours a week. Which that irritated me because I haven't been late. In the entirety of the loan. Their were 2 instances that they didn't look in the drop box. Mike says ill have her call you because I dont think you can make the payments even if a modification was done and even then it would be 10.00 less if one was done. I understand this is a business but a review of the call is in order by the Complaintsboard.com he how they spoke and handle business. When I initially got the vehicle I was upfront about I don't get off until they close. I was assured as long as it is in the drop box Friday evening there would nt be an issue. Well according to Renada I have been late 17 times due to me dropping off my payment after I got off. She stated that it was late. She told me don't use the single mother card because she was a single mom and her bills got paid. I was floored at the magnitude of her tone and her being argumentive. She hung up on I feel. She says it was thundering in het area and that cause the lines sometimes to drop calls. I callback Again no callback from them I Called her back given her the benefit of the doubt, something I haven't been given the entire call with them. She was belligerent in speech. She ask did i send the pay stub I told I had sent it in speaking to Shane and Lonnie Rudely she said well they didn't get it. I had tried to explain things to her she kept cutting me off which was adding tension to a tense situation already. I was trying to cinvey I was headed to the boulevard to take the paystubs but I needed to go back home And get mt phone. In the mist of me rushing out the door to get to them to get this squared away so I can make it to work on time U left the maon thing I needed. Finally she allows me to speak. At this point I have a little time to make it and clock in. And I told her I will resend it. We went over the email addres she was still being rude in speech. Very abusive in her speech.She said she would call me Friday to see if Shane got the paystub. Friday came no call from anyone. They had 2 number they could reach me on And they didn't call either one. The reason she was to call was because I tried to call Shane several times from another line while speaking to her. I told her they weren't answering. She said well it probably due to the weather. In hopkinsville there were clear skies. It funny they can follow up with reminder calls but in this case they couldn't follow up not once. They will call And call even after I have ask not to be called for reminder call. But in following up in a matter as this in my opinion everyone involved dropped the ball. Saturday Therese came banging on my door early in the morning. Asking for a payment. She yells me you were suppose to come with a payment if 125.00. By this point I was exasperated. I had her the key. Briefly I mean briefly explained they were to cal me Friday she said well Irhis is the first I am hearing this. I will go call Renada And let you. Did I get a call? You guessed it No. And Most of them were the rudest bunch of professionals(understatement) I have ever done business with. There is so much more to this. I just wouldn't recommended them to anyone. And other reviews with Complaintsboard.com reflect that their customer service skills are very Subpar.