SuperiorPowersports.com
Reviews and Complaints

Omg where to begin. I bought a 50cc scooter for my son for Christmas. It arrived in fairly good timeframe. We also paid for pre assembly. It arrived with a non working headlight.

We’ve had an absolute nightmare dealing with customer service ever since. They’ve asked for photos, videos, emails and voicemails detailing the issue. No resolution. They tried to say it was just a bad bulb, even though I’ve replaced the bulb, multiple times - hoping that was just the issue. It’s not. The headlight doesn’t receive power.

They most recently sent a replacement part - but sent the starter switch instead of the headlight switch!

Then hung up on me when I called back to complain - and actually said “well, the bike runs, so you should be responsible for taking it to a mechanic”.

They want me to take it to a mechanic - when it arrived brand new without a working headlight!?!

Would love some help from ANYONE that can resolve this issue. Worst customer service I’ve ever had in my entire life.

The scooter was D F moto scooter with 13"wheels was for son in lay away called in October to make another payment only to find out a recording say I have exceeded the numbered of calls allowed. I checked the web site and it said percent close, who I need to talk to about the money I put on scooter so I can get my money back my son holiday is ruined.

2016 Interceptor was purchased in early September 2015. The scooter was purchased with all the bells and whistles, including cover, lock cable, full assemble package, and extended warranties from the shop, not from the manufacturer.

It took two weeks for the scooter to leave for shipment from City of Industry. It took another week to be notified by a delivery company that the scooter is ready for delivery. We set up an appointment and waited around all day. The scooter never arrived. We called the delivery company and we were informed that the scooter had been transferred to another delivery company. We then set up another appointment with them. The bike took 3 weeks from purchase to arrive.

The scooter arrived mounted and wrapped badly to a completely rusted metal frame that sat on top of a broken palette. Note, you will need to dispose of this rusted frame yourself. It’s about 8 feet long and about 3 feet wide. Though Superior PowerSports tells you to inspect the scooter before finalizing the delivery the delivery company would not allow us to do so saying they did not have time for us to inspect the scooter.

After inspecting the scooter it was clear that Superior PowerSports (Ridewest) did not do anything to the bike to make it fully assembled (which we paid for. Pretty much everything outside of the internal components and wheel assemblies was loose. Some screws so loose they were about to fall out. The visor, mirrors, and seat were not attached as they were supposed to be. We spent hours putting things on the bike and tightening down loose items. Not very reassuring for a vehicle you need to drive down the road.

Further, the trunk, cover, and lock cable were no where to be found. I can add this into the timeline later, but I will just finish this off here. The cover and lock cable along with the registration paperwork was then sent to us from the company and 2 weeks later we were notified that it was “lost” in shipment. We did finally receive the cover and lock cable. The trunk, however, has yet to arrive (5 months after purchase).

Once the bike is received you start a process of getting the registration and licensing finalized with Superior PowerSports (Ridewest). As said above due to a “lost” shipment it took 3 weeks to receive this paperwork. We returned immediately, however it was 1.5 months from the purchase date before we had plates and the temporary registration.

Then it all got worse…

4 days into driving the scooter (at about 50 miles), the scooter broke down. Running great one minute, then choked died and left me on the side of the road. I was able to get it home with about ¼ mile runs and half hour rests.

We were informed by Gio at Superior PowerSports that this sounds like a carburetor issue and 1 month after the break down we received the new carburetor and paid a mechanic to have it installed. Another note here is that your warranty does not cover labor at any other shop other than the Superior PowerSports shop in Industrial City, even though they told us we could take it to any shop buying the warranty when we purchased the scooter.

So, new carburetor installed and scooter fires right up. I take it for several short trips knowing that with the bad carburetor the scooter would run off and on and wanted to be sure. All seemed good. I decided to take the bike about 4 miles away to the store and just before arriving, the bike choked and died, with no luck restarting at all. I pushed the scooter 4 miles back home.

We contacted Gio again and explained that this whole thing is ridiculous and the bike needs to be fixed. He then said it sounded like a bad battery. 1) The scooters run without a battery and mine would too, when it wanted to run. 2) I had the battery tested and the battery was good. Only to have Gio say again that he thinks it is a bad battery. I then talked to the mechanic that installed the carburetor and he advised it was most likely an issue of the onboard computer or incorrect wiring, but most likely the computer. I shared this information with Gio in a very detailed email. Gio then said he’d process the warranty for the computer and that I didn’t need to provide new pictures of the bike. You have to wait 10 days for the manufacturer to “approve” the claim. On the 11th day I contacted Gio who then informed that the warranty could not be processed due to pictures not being provided which all could have been taken care of 10 days earlier. So once again I took off all the bolts and took pictures of the internal of the scooter for Gio.

Long and short is that now Superior PowerSports will not authorize a warranty claim for the computer (which I found out was only $35 through a fight with Gio on the phone). They require that we take the bike to a certified mechanic to narrow down the issue. In effect hundreds of dollar to track a problem down on a brand new bike, when the most likely problem is the computer and without a new computer the mechanic will not know if that is where the problem is. Gio’s response is that this is what the manufacturer requires.

The truth is that Superior PowerSports is hiding behind the manufacturer in a covert way to not fulfill a warranty item, even though we purchased Superior PowerSports extended warranty. So we bought the computer full price. Confirmation of that order was received one week ago and we have yet to receive confirmation of shipment.

We will never do business with this company again. I urge you all to take your business elsewhere too. We have spent so many hours on this issue its not even funny. My gmail has over 70 email exchanges.

And if that doesn’t deter you.. Gio stated by phone that the parts in the bikes are cheap and they break easy or sometimes are defective from the get-go.

Beware!

*buyer beware* safety hazard*buyer beware*
I write this as a concerned us military officer for the safety of any soldier or civilian who may purchase anything from superior powersports. I bought a scooter online from superior powersports back in dec 2013. I went to the store in the city of industry, california to pick it up. fortunately, I test drove the scooter and found an abnormal clicking sound in the engine. the "mechanic" told me he did not know what the sound was so I went inside to get a refund. the sales manager, sarah, talked me into taking another scooter in the showroom. I test drove that one as well. the trunk made a weird rattling sound, but the "mechanic" told me it was fine. I took the scooter home. the second time I rode the scooter, the trunk ripped off the scooter and fell on the road. fortunately, there was no vehicle behind me and nothing in the trunk. when I picked up the trunk off the road and looked at it, there were two screw holes that looked broken, but the other holes were intact. out of the eight screws that were supposed to hold the trunk on its frame only two were screwed in. I called superior powersports to address this safety issue that their "mechanic" did not properly install the trunk (I even paid the extra money to have the scooter pre-assembled before I picked it up). I sent superior powersports the pictures they requested of the trunk, but got no response. I talked to brenda in the parts department, she told me she would call me back but did not. I then talked to sarah, sales manager, who sold me the scooter. she has promised to call me back on at least three different occasions but has not. for 5 months, I have been waiting for return phone calls and a resolution about the trunk. it's just a professional courtesy to for a business to do what they say they are going to do. this is lacking with this company. I saw the "f" grade it received from the bbb complaints as well as the other blogs. I should have looked carefully before I purchased from this company. I strongly recommend you find another company to do business with.

We ordered our son a Trailmaster 150cc XRS gokart for his Christmas present.
1) We were told by the sales representative that it was very easy to assemble and it was NOT! There were no assembly instructions with the go kart.
2) When we finally got it assembled it would not crank at all!
3) When we finally got it to crank it was only temporary. . .
4) On Christmas Day my son was only able to use it for a few hours and then it would not run again...would not crank.
5) Called superior power sports tech department and was told they would call me back the next day and they did not. Therefore, my son had to go through the holiday season without using his new Christmas go kart.
6) After the holidays, when there offices reopened I still did not get a call back and I had to call again.
7) When I called and actually talked to someone their tech guys did not have any knowledge of the Trailmaster and sent me on a wild goose chase where I had to speak to 3 different tech people. After hours of conversations, trouble shooting over the phone, and waiting for techs to call me back...
8) Finally figured out it was something wrong with the starter relay...or the solenoid...or ? - they really don't know.
9) They are sending me a relay switch hoping that is the problem (it does come with a 3 month warranty)
10) For all the trouble we have gone through with this brand new $2000 go kart - we asked their customer service representative if they could give us some form of compensation (e.g. our suggestions: a gokart cover, an extended warranty, some financial credit to our account, etc)
11) Their response to our suggestions was that they would not do anything! They did say they could give us a $30 discount on a 6-month extended warranty (normally $60)...LOL!
12) SO I PURCHASED A $2000 GO-KART FROM SUPERIORPOWERSPORTS.COM THAT DIDN'T WORK OUT OF THE BOX AND THEIR COMPENSATION TO US WAS ---- WE WILL SELL YOU AN EXTENDED WARRANTY! LOL!
13) WE WILL NEVER USE THIS COMPANY AGAIN AND WE STRONGLY SUGGEST YOU LOOK ELSEWHERE!

This dealership baited me with a sale by asuring me it would be shipped out next day, in stock and ready to go. It didn't arrive for over three weeks.

The unit arrived damaged... They were responsible for replaceing damaged bumpoer and metal fram behind it. Wont return six different emails sent to six different addresses over a course of two weeks.

Their website domain is hidden in a private carriers name, so unless you are law inforcement you can't find who owns it. Plus it is only a one year purchase. What company would tak ethe chance of having an internet sale company with only a one year option on their website.

They are a scam and flyby operation from the start. Buyer beware... Lots of excusses why my atv wasn't shipped, but non made good sense.