Swap’s earns a 1.8-star rating from 28 reviews, showing that the majority of second-hand shoppers are dissatisfied with their purchases.
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terrible company to deal with!
I've ordered a jacket from this website www.swap.com and when it finally arrived it look nothing like pictures I saw! And it was also in a poor condition. I contacted www.swap.com customer service and asked for help. They said they wanted to see pictures so I sent them a photo and they agreed that there was a huge difference between what was shown on the website and what I received. They said I'll get a refund as soon as possible and asked me to give them some time. One week passed, then another one and there was no sign of my money. When I contacted them again they did not reply. What a terrible company to deal with!
terrible
I ordered some clothes from Swap a while ago. They had these really great discounts, but when I was charged I realized no discounts were applied. They said that it was a mistake on their website. So I contacted customer service and asked them to cancel my order. They promised to call me back later. Several days passed and no one from the company contacted me, so I decided to call them myself. They said that there was nothing they could do because items were already shipped. I did receive the clothes, quality was rather poor. I'm so disappointed. They never wanted to help me and never would call me, because they wanted to keep my money. Horrible!
super scam!
I purchased some clothes from Swap while I was pregnant. But the items I received were horrible quality and sizes were incorrect. So I contacted Swap customer service in order to get a refund. They asked me to send everything back to them. I paid the return shipping fee and sent items back. I waited patiently, but heard nothing from them, so I decided to contact them to check if everything was fine. Their rep said that they did receive everything, but they cannot offer me a refund since the items were damaged. Absolute lie! I never even warn those clothes, because they were extremely small. After many hours of fighting with them I ended up getting a $10 refund. Absolutely ridiculous! Avoid this scam website!
not posting items
I sent a box of baby clothes to sell to swap.com. It is said that it will be posted in 10-15 business days. They received my box on May 22. It is now July 1 and nothing has been posted. I emailed the first time and they said to give them another 5-7 days. After 10 days passed I emailed again and they said to give them another 1-3 days which now has been 9 days ago. This to me is horrible customer service and I will never use them nor recommend them to anyone.
Hi There-
Matt here from the Swap.com Support Team. I am sorry to hear about the less than stellar experience you recently had with our company. We fully admit that we are behind in our processing que and have posted a statement on our blog (blog.swap.com). Please feel free to reach out to me anytime and I'd be happy to help.
Best,
Matt
Manager, Customer Support
I'm an experienced professional in production of all kinds document.I can get you Passport, Driver's license, Visa, Ids, marriage certificate, birth certificate etc. i can get you for any State or a good number of countries.I equally make falsified documents and note that it take 3days maximum to get your paper ready.The falsified document is 100% authentic and can be used anywhere, anyhow and anytime without any problem.If you are pulled out, show it without fear and know that the documents are being registered under State government data base system.You are at the right door. ''Your Satisfaction Is My Greatest Priority'' mooreclaris40@gmail.com
seller provided wrong order
Stay away from the website www.swap.com. I ordered some clothes for my son from them, but these jerks delivered completely different things and the size was too big for him. It was awful, ‘coz I already returned the order, but the seller continued to keep silence. I have no idea what to do now. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.
USA, , IL 60440
Hi Mckenzie-
Matt here from Swap.com. I am the Customer Support Manager. Please contact me directly and I'd be happy to help you with your return and can assure you that we take your feedback seriously. I can be reached personally at matt@swap.com or at [protected].
Thank you,
Matt
they charged me for the delivery without my notice
I bought some clothes for my daughter from the website www.swap.com. It was mentioned that the deliver was for free for the first order over $30. My order was $50 and I haven’t paid for the delivery, but these jerks charged me for it without my notice. This company is really bad and unprofessional, so share any info about them. But I won’t recommend this website.
Hi Esperia-
Matt here from Swap.com. I am the Customer Support Manager. Please contact me directly and I'd be happy to help you with your order and can assure you that we take your feedback seriously. I can be reached personally at matt@swap.com or at [protected].
Thank you,
Matt
be careful if you use this website
I found the advertisement of the girl, who posted on the website www.swap.com that she wanted to sell her iPod. I contacted her and asked about the price. She told me that she wanted to get about $300. I agreed to transfer this sum, and she provided her phone number. I waited 3 weeks, but I still haven’t received the order. I decided to call her, but the phone number didn’t exist. She scammed me, as well as the moderators from this website refused to help me. Please, share this info.
Hello,
Matt here from Swap.com. I am sorry to hear to hear about your experience. Unfortunately, that does not sound like Swap.com. We are an online consignment store for baby, kids', maternity, and women's fashion. We do not carry any electronics such as phones or ipods. Feel free to contact me anytime at matt@swap.com.
Thank you,
Matt
money scam
I was disappointed with the services of the website www.swap.com. I bought some toys and children clothes from them, but they sent me incorrect sizes of clothes. I contacted the customer services team, because I wanted to change the sizes. The man told me that I needed to pay for shipment and send clothes back, and within 5 day I would receive new order. I...
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Swap Contacts
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Swap phone numbers+1 (630) 296-0146+1 (630) 296-0146Click up if you have successfully reached Swap by calling +1 (630) 296-0146 phone number 0 0 users reported that they have successfully reached Swap by calling +1 (630) 296-0146 phone number Click down if you have unsuccessfully reached Swap by calling +1 (630) 296-0146 phone number 0 0 users reported that they have UNsuccessfully reached Swap by calling +1 (630) 296-0146 phone number
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Swap emailsassistance@swap.com100%Confidence score: 100%Supportpr@swap.com97%Confidence score: 97%communication
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Swap address850 Veterans Parkway, Unit A, Bolingbrook, Illinois, 60440, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Items ordered have not shipped for over 7-weeksOur Commitment
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