Tasca Parts Center
Reviews and Complaints

Looked over part online with fully descriptive pictures. *** showed exactly what I needed. I ordered and upon receiving it it was not the part as described. I called the company and he immediately called me a liar and exclaimed he had 10 years of experience. Said there's only one part made for my car yet its not the one in their pictures. Wouldn't let me explain. Once finally shutting up and letting me talk he found out that he was wrong. His response was there's no way of knowing what they're sending me. *** why I was ***. I've never been called a liar by any customer service. No resolution except he kept threatening to hang up. Acted like a child. If you want to flip a coin to guess what you're going to get shipped to you then this is your site. "

Pretty much the same as others. Can't get ahold of anyone, and they don't have the part. Tried the chat, no response. Tried e-mail, no response. Kept trying the chat. Finally someone answered. The person said they would e-mail me by the end of the day with an update on my order. Never heard back from them. Tried the chat again and finally got ahold of someone. Said they would overnight the part to me, so I thought they were rectifying the situation. However, I didn't get the part. The next day I received an e-mail saying that my order was cancelled because GM had depleted there inventory. It took them 3 weeks and running me around to figure this out. Now I can't leave a review on their site. No wonder why they have so many positive reviews on their site. They don't let people with all these bad experiences leave reviews.

I ordered a bunch of parts for my truck, paid through PayPal, charge went through no problem and got a conformation from PayPal and TascaParts.Four days later, I got an email from Tasca and they said my order was canceled because of suspected fraudulent activity? I tried to call but they say they are not taking phone calls (I wonder why, is it because the *** and can't stand listening to complaints so they are afraid to answer the phone or is it covid *** excuse?).So then I replied to customer service that sent the cancelation email...nothing, been over a week now.Then I filled out their customer help form on their website and explained what happened...nothing, been over a week now.This place ***, zero customer service, they do not care about you, they wasted over a week of my time and I had to to buy my parts elsewhere and was without my truck for over two weeks because of these ***...stay away, far, far away from these idiots!It's because of companies like this that made Amazon and *** giants, *** came through for me. I try to buy from the little guy but the little guy doesn't care and ignores you...you're digging your own grave Tasca, hopefully you go out of business, you reap what you sow.

horrible customer service. Was recommended to the site through someone in a *** group. I checked out the site and was intrigued because they were close, had competitive pricing and what seemed to have a lot of hard to find items that were in stock. I placed an order on 3/12. My order consisted of 5 items, including some gaskets, a bolt and a bracket. About $20 worth of items. When placing the order on the website all the items were "in stock". Later that day I received an email that stated 4 out of the 5 items that I ordered were on backorder until 3/26. 3/26 passes by and no word. I go check my order status and it now says 4/2. 4/2 passes by and again no word. *** did not show up until 4/20, over a month after I placed the order. Throughout this entire time I sent out about 10 emails and only got responses to 3 of them. The company never gave me any updates when the order was pushed back multiple times and had me feeling left in the dark. I tried calling countless times and was never able to get on the phone with them. They have an online chat with customer service but they never respond on that either. Overall I will not be doing business with this company ever again and recommend others to stay away.

Worst company ever. Customer service is non existent. I would never order parts from this company. I ordered parts and was originally excited to try a new site to order parts especially since I see their commercials while watching NHRA. The parts order was placed and I received confirmation for the order but then the issues started. I received a message stating that there was going to be a delay for one of the items in my order and that the entire order was going to be shipped when the missing order was received which would be 3 - 5 business days. They also stated that I could call and cancel the order if I wanted to. I was ok with waiting. 5 days had passed and I sent an email asking for an update and I never received a reply. 3 weeks have past and many many emails were sent with no reply. In addition, I tried called the company but no one answered the phone. I even paid for express shipping because one of the items I was ordering was a head gasket and wanted it sooner than later. Needless to say, I never received feedback so I decided to cancel the order. Since I could not call because no one was answering, I sent a message through the site and guess what, within minutes, I received a message stating that my order was cancelled. They are quick to cancel the order but have a very very hard time replying to emails asking for updates on a delayed order or even asking their phones. I wanted to give this company 0 stars but when I submitted it stated that I had to provide a star rating that is why you see the 1 star (should be 0). I even researched after the fact and see that others have experienced the same issue that I have with order delays or not even being received. I eventually ordered the items from RockAuto. If you need parts go to RockAuto. I would also order parts from Detroit Axle. I had great experiences with both of these companies.

i made a purchase on 2/11/2022 at 3:08PM for some bolts for my *** F150. on 2/16/2022 the business sends me an email stating that my order is pending which was indicated that it was passed to one of their order processors. on 2/17/2022 i received an email indicating that some of the items i orders required special ordering "but should be ready to ship soon" but no information on their site indicated that the item was not in stock at the the time of me placing my order. about 4-5 days later i tried to contact them via phone to check the status of my order and their phone message indicated that they are not accepting calls at this time so i contacted them via their contact page on their site and received no response back.on 2/25/2022 i filed a claim with paypal to get my money back and my order cancelled because i went ahead and ordered my hardware elsewhere. Paypal stated that they sent a message to the vendor and allowing him till 3/7/2022 to respond back. today (3/4/2022) i get a notification that my item shipped and received a tracking number. the tracking number was simply a way to avoid paypal from giving me my money back since the deadline was approaching for their response back. the tracking is not active and its simply indicates that "Label created, not yet in system".i simply want my money back and i dont want this order anymore. Paypal will most likely side with the vendor since he provided a shipping label before the end of the deadline and i will receive hardware that i no longer need. a quick simple *** search on them can net a ton of bad reviews stating that the vendor never responds back to customer when inquiring about order status or wrong items shipped despite multiple attempts to contact them.

I placed an order for multiple items totaling $352.15 with Tasca Parts on 12/07. Before placing the order I searched their website for any messages relating to the shipping delay of orders. No information was found in regards to shipping delays so I placed the order. I received an email stating to keep an eye out for the tracking number in the next 2 to 4 business days which was perfectly acceptable. A few minutes after receiving that email I received another saying to keep an eye out for an order update, including shipping information. This was still completely acceptable. At this point I am expecting to receive tracking by ***-21 which was the maximum of 5 business days as stated in their email. On 12/09 I recevied an email saying 1 of the parts I ordered was not available and they were asking if I wanted to remove this parts from the order or cancel the entire order. I responsed immediately saying the keep the order but remove this part only. I didn't received a response to this email. The following day I received an automated email saying my order was on hold because they were waiting on information from me. I followed up with an email asking what they needed and never received a response. On 12/13 I emailed them again, again never received a response. On ***-21 which was the latest the order should have shipped, they sent a credit for the 1 part that was not available so I assumed they received my follow up email. From *** to *** I never received a single email from them. We are now going on the 15th business day (3 full weeks later). I finally received an email on *** saying the order was shipping out. I still do not have my order. This type of behavior is unacceptable. The least you can do is to contact your customer and inform them there will be a substantial delay. My shop space is valuable and this vehicle has been taking up space for too long due to their incompetence. I am seeking a partial order credit from Tasca.

I originally ordered a few parts for my 2019 Dodge Charger on June 30th 2022 where originally the ordered parts were displayed as "In Stock" on the receipt where later I received an email on July 1st 2022 from Tasca stating "One or more items from your recent order *** have required special ordering but should be ready to ship to you soon. Your complete order will be shipped as soon as the specially ordered items arrive at our warehouse (in about three to five business days)." With that being said I did not receive a single update from Tasca so I emailed them once again on July 15th 2022 asking if they had any updates on the order where they responded three days later July 18th 2022, "It looks like we are still waiting for the part(s) to arrive at the warehouse. I apologize for any inconveniences this may cause." I never responded to this email out of frustration but decided i would give them some additional time to receive the part. On July 29th 2022, I emailed them saying, "Do we have an expected time frame for when the parts will arrive? It's been almost a month now, and If I would have been told It was going to take this long I would have purchased the parts elsewhere. Please advise. Otherwise if this doesn't arrive within the next 5 business days, I will unfortunately have to cancel my order, as I have found another vendor who has the parts on hand." where they responded, "It looks like we are still waiting for the part(68417505AB) to arrive at the warehouse. I just reordered this part for you. I apologize for any inconveniences this may cause." So I responded, "Is there any way you can just issue me a refund for that part and just ship the other 2 parts? I don't want to do bad business and I'd at least want to take those parts off your hands." I was later told that they would issue me a refund for the part and the other parts on hand would be shipped out to me. It is now a week later and I have not received my refund or received tracking confirmation.

I got on Tascaparts webpage and entered my car's make, model, and year. I looked around and found drive axles ,which was what I needed. I ordered both axles off of a parts drawing that illustrated complete axles that were listed to fit my car. When I received the axles on March 31st, I got one of them out of the box and found it to be incomplete. It was missing the shaft that goes in the transmission. Most people call this part the tripod. The parts drawing on their webpage shows the axles complete with the tripod. I called Tascaparts and told a guy there that the tripod was missing and per their drawing ,it should be on the axles. He said that was the way they got them in from ***. He said if I had copied and pasted the part number into their search bar that I would have found a page with the part number that once clicked on had a picture of the axle without the tripod. How is any customer supposed to know to do this ? I told him I was going to ship them back because running new parts against worn parts ( I would be forced to use my old tripods) is not a good practice and usually increases wear. He emailed me a return number. I called them later because I couldn't find the picture the guy said was on their web site. A lady answered the phone this time and she was really trying to help. She wanted the part numbers off the new axles to be sure I got the correct parts. I told her I would take pictures of the number labels on the axles and send her a picture of my old complete axles beside the axles they sent me so she could see what was missing. She said great and I took the pictures and emailed them to her. After about three hours without a call back from her, I called Tascaparts again and a different guy answered the phone. I told him the story and he had an attitude that wasn't helping any. I told him I was very unhappy about getting the incomplete axles and that their webpage was deceiving because the parts didn't match the parts drawings. He defended their webpage and said my popup blocker was why I couldn't find the picture the first guy told me about. I asked him how to find the picture and he said he didn't use their webpage that he ordered parts out of a catalog. I wasn't getting anywhere and ended the conversation. I got back on their webpage and searched almost every parts list for parts that were for my car. I found three different parts drawings for axles for ***s and every one showed the axles complete with the tripod. I think their webpage is very deceiving because you order off the drawing and parts listing thinking you are getting complete parts and you don't. I would have never ordered these axles if I had known that they were not complete. I was charged $57.75 shipping to get the axles and I paid $62.65 to return them.