Tata Teleservices
Reviews and Complaints

My tata photon plus no. [protected] is unnecessarily topped up with some idiotic VAS which I don't even know what really is value-add about it. Just that, I get a charge of Rs. 99 every month in the name of that VAS which I had to get reverse each and every time by calling up their customer care. Why can't they just deactivate that feature? Something as gross as automatic charges levying by a corporation like TATA is substantiating the fact that all the companies are the same. They just want to extract as much money from their customers, irrespective of the value being provided against it.

I had taken a Tata Photon plus data card, MDN [protected] & within few days shifted to a new house where the problem started. So I called the toll free no. for support when Mr.Rajesh [protected] (contact no) turned up saying he would be checking for the technical problem. After thorough checking he commented that this is a networking problem (Repair activity form no.696) and the next day I received a call stating that this problem cannot be resolved. I received a mail also. In the above circumstances I said its better I handover the things & wind up when Mr. Manoj Kumar (Rajesh's boss) telephonically assured me that 75% of my paid amount for the data card would be refunded along with the rental to be waved off for the current month. But now no one is ready to neither listen nor rectify the problems and only advised to visit the different Tata Indicom service centre.

I have received a demand letter from the panel solicitors of Tata Teleservices stating that I am defaulting on the mobile bill providing a number which I have never used. I have always paid my whatsoeva bill has been, whether broadband, mobile etc.
I have made payments upto date rather in advances to Airtel/Vodafone/Tikona Digital Networks/Tata Docomo/Tata Broadband for various services that I have availed over the years and have never defaulted.
The solicitors are threatening and harrasing me by putting fraudulent claims on me.

Dear Sir,

This is Nitin Goel . I have taken a photon connection form your Tata representative (Mr. Kalid). He gave me TCS corporate scheme and take 1500Rs for Tata photon postpaid connection where he gave Tata scheme, if I pay 1500 Rs then device and 2 GB uses will free for 3 month.
I gave him 1500Rs cash in hand and he did courier my photon device where he gave 1000 Rs bill with device. I asked to Mr. Kalid, why you gave me 1000Rs bill. He told me this is device bill that Tata Company gives for every user. This bill will not impact to your scheme because it’s a corporate connection. After some time I called to customer care for device information they told me this is post paid plan and you don’t paid 3 month advance and you have taken 450 Rs 1 GB usages per month scheme and your account is not showing any advance amount.

Dear sir I have called several time to Mr. kalid but some time he says I will discuss with his manager and there should not be any problem, your scheme still same but we called again after some time on his number, he told me he has left Tata company so he can’t do anything.

I raised this complain to Tata customer services. They are not giving any positive response and as per customer services Mr. Kalid is still working in Tata Company.

Sir, he has made a fraud with us. I am Tata TCS associate and if any Tata associate will do fraud like this then this is a very shameful thing for Tata Company.

I will send a mail to Rutan Tata/top level management and will complain in consumer court also about my fraud.

I hope you will give me better response within 24 Hr.

Please communicate with over phone or mail

Thank & Regards,
Nitin Kumar Goel
Mobile:- [protected]

Dear Sir,

I am using your tata SXC 1080 Modem for my Data usage . When I upgrade my laptop from windows 7, the Modem is not workong properly . I had downloaded new windows 7 driver from your site, but after installation the Error is Modem Initialization Failed .
The error is continuous and there is no solution that i am able to look for .

Please suggest any options that can helpful for me .
Waiting for your positive response .

Regards

Priyank Maheshwari
priy.[protected]@gmail.com

Worst response, Useless Internet, Bad Customer Care Service and an Irresponsible Attitude of TATA Photon.

I am using Tata Photon [protected] from past three months. Sorry to say that I am using it, its just I am paying Rs 1100 per month for nothing. Anyways, In March 2011 I was really happy to see one of an Ad of Tata Photon;
“Tata Photo Mobile Broadband Service.
• 100% Cash – Back Offer
• Superior Indoor Connectivity
• Enhanced Signal Reception on the move
• Dedicated Spectrum for Data Services
• Speeds upto 3.1Mbps (downlink)”
I was in need of a mobile broadband with near about the same specifications, so I bought this device in Srinagar and the speed I was getting wasn’t more than 20 to 25KBPS while downloading or uploading any file. I thought J&K has not good connectivity and I didn’t complaint as I had to move to Delhi. But unfortunately in Delhi too I faced the same problem until 6th May when I was really shocked to see that I was not able even to get connect with internet. I contacted your customer care where I got a complaint number ([protected]) and a promise to resolve the issue ASAP. I had to call more than 10times to request for sending any Junior Engineer for resolution. Even I got three fake promises to stay at home as a JE will visit at my new residence in Delhi. After talking to Executive to Sr Executives and then to Supervisors, I got a visit one of a JE who tried to change the parameters from back end and told that in my area there is a lot of connectivity problem from past few months with thousands of customers. I am not talking about Far East Delhi. I am residing in South Delhi, just Behind IIT flyover and just right beside Select City Walk Mall. It is one of the expensive places to live in Delhi, just because we people want a better service from every company where we buy anything with a lot of hopes. And my flat is not underground or at the 100th floor as you blame on poor indoor connectivity. I am being promised everyday that my problem will be resolved by next day but it seems TATA Photon is a rapidly growing SCAM with a wrong information on BOX and in Ads. Even my complaint has been closed without any resolution. One of the C-Care called me up and told me that you are getting poor indoor connectivity issue so we recommend you to change your residence or change your place to outdoor. WOW! What a resolution!
By the end of this month I will be asked to pay Rs1100 for this amazing service and if I don’t pay, my number will be barred and then I will be asked to pay 1st and then to get the resolution for the problem. One of your most dedicated Team Leader/Supervisor Mr Kunal assured me that my problem will be resolved within 48 Hours but its been more than 72 Hours and the only resolution I got is an Email from your side that “Your problem has been solved and thank you for using our most ###ing services”.
If here in Khirki Extension more than 50 Customers has got Speed Booster Routers then why I can’t get it? Am I not paying for the services and that too at such a high cost? Am I being so soft to you? Am I being fooled to buy this device from you? Or am I not of your friend circle or of under your approach so that I can’t get the booster? Or you don’t bother if you lose a customer?
I do find the services of Tata Photon very poor and I think somewhere the complaints are not routed up the chain. There is so much publicity and hype created for the Tata Teleservices but what the system requires an ear for feedback.
I submit with all the concern in anticipation of receiving a valid response.
Umar Sidiqi
Ph: [protected]
[protected]@gmail.com

hello,
i cannot connect to internet for one weak now, i call costomer care nearly every day since i keep on getting this error 678, 734, 777 but i keep on getting the same respond every day that i'll get a call from the technical dept and they say that my internet will start working the next 24 hour but it never happen for a weak or more till now and they hangup the call half the conversation if they cant answer my question abt the issue i've been facing and some exicutive are very root and its not professional at all and for the ### sake i'm doing an umlimited plan they can just cut internet and now tata photon is jus sucking our money with out doing there work properly if we the costomer dont do anything they will keep on doing this fooling people and take our money so for the one who is reading this never go for photon it will screw so bad and rip off your ###ing head

Iam using Tata indicom prepaid connection from past 5 years. One of the reasons is because they provide unlimited calls to Tata network with certain plans on monthly recharges. I have been a very loyal customer to Tata Indicom for all these 5 years. Every month im recharging with Rs.325 and i get only 100 talktime and i have recharging with this same amount from more than 4 years now. Last month on 24th April i have recharged with Rs.199 for Tata-Tata unlimited free. But on 3rd May i was charged for calling an Tata mobile and i have made a call to Customer Care and spoke to service agent and he had informed that the offer had expired on 21st of April and it has been revised to Limited free calls with charges applicable once the free calls are over.So when asked was this informed to the customers in any way about the same, the representative said the only information he has is that the offer is no longer valid and it has been revised and cant be done anything to it.So i requested for an Supervisor he transfered the call to Vani his teamlead and she started saying "We are sorry for the inconvenience and we have escalated it to the concerned department and they are working on when to inform the customers .Also said that they have nothing to do with this.And kept repeating the same thing, the offer is no longer valid and they have escalated it to the concerned team, explaining me the charges applicable thrice even though when i said the agent informed me the same earlier itself.Was not at all concerned simply saying we cant do anything with regards to this and was a very careless attitude as if saying "be our customer the way we want otherwise can leave us".So for customer like me who has been with them for a good time if this is the kind of careless attitude they have probably i have and my family members dont have any other option them opting for another provider. Also i can advise to all please beware of TATA INDICOM.

Dear Sir,

I have a Tata indicom Walky prepaid No. 0141 6524121since services start in Jaipur at the cost of Rs.3500/.
My problem is this my phone instrument does not have battery backup after replace battery two time now I want to change my phone instrument.

Tata indicom deposit Rs.1000/ as security money for my phone means instrument is the property of Tata indicom and Tata indicom should replace my instrument without any cost.

Today I visit Tata indicom office
Tata Teleservices Ltd
Guman-I, Amrapali Circle, Vaishali Nagar, Jaipur – 302021
gentleman sited on the reception said to me for the change of instrument you have to pay Rs.1300/ how ever for new connection you pay Rs.1000/.

It shows that Tata indicom unnecessarily enjoy my Rs.1000/ free of interest and for new prepaid connection no security money is required.

I requested to you pl arrange to replace my phone instrument earliest possible without any charge or send back my security money than I will pay the money for instrument change.

Thanks and regards,

Rama Kant Sharma

Hello Miss sughana shetty,

We already given the application (on writing ) for closing the account on 5th Nov 2011. They said that it will be closed. I thought that the connection is closed now. After some days later, we got the Bill from Tata Indicom. they said connection is not closed. i asked them and then said they will investigate. After so many reminders they come to us saying that connection is closed now and we dont need to give any amount because connection is already closed. few days back again we got Bill, saying we need to pay the bill. we raise the complaints and they said connection was not close it was temporary suspended. I asked them how they said it was not closed and they put the request for investigation. 2day they again back to us saying that i need to pay the bill for 2 monts (jan 2011 and Feb 2011).

whats going on.. Do i need to go to consumer coart against mentally torcher ? We are really frustrated from tata indicom service.

Request you to kindly do the needful as soon as possible otherwise we need to go through the proper channel.

For your information: This bill is from your side. we already said many times (7-8 times) to close the account. now its up to you, if you dont want to close the account, you need to pay my bills (its none of my business). Tata indicom ppls are crazy and they dont know how to deal with customers.

Pls do the needful, my details are as given below :

Customer Name : Priti dhiraj barapatre
phone : [protected]
acc no : [protected]
Plan : vdata799 unlimited plan
Request for closing date : 29th oct and 5th Nov 2011.

Kindly do the needful ASAP and give me the resolution date on my mail and phone : [protected].

BR,
Dhiraj Barapatre.

Hi All,
I am unable to comprehend why I cant get a bill (Whether it amounted to 1 Re / 1000 Rs)
I am denied my basic right to claim my bill.
Am I reasonable ?

Thanks,
Sayee

"NodalOfficer.[protected]@tatatel.co.in" Add to Contacts
To: [protected]@yahoo.co.in

--------------------------------------------------------------------------------

Dear Sir,

This is with reference to your mail below, we regret to inform ou that it will not be possible for us to provide you the duplicate copy of your bill as there is no usage done by you.

For any query please do revert us back.

Assuring you best of our services always.

Thanking You,
for Tata Teleservices (Maharashtra) Ltd.,

Ashish J
Nodal Desk– TATA Indicom

-----Original Message-----
From: NodalOfficer.[protected]@tatatel.co.in
Sent: [protected]:07:06.0
To : [protected]@yahoo.co.in
Cc: null
Subject: Complaint regarding Billing~~M3877070
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________

Dear Sir,

This is with reference to your mail received.

We would like to inform you that we have forwarded your complaint to the concerned department and will get back to you shortly.

For any query please do revert us back.

Assuring you best of our services always,

Thanking You,
for Tata Teleservices (Maharashtra) Ltd.,

Ashish J
Nodal Desk– TATA Indicom

-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:41:36.0
To : nodalofficer.[protected]@tatatel.co.in
Cc: [protected]@yahoo.co.in
Subject: Complaint regarding Billing~~M3877070
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________

Hello Nodal Officer,

TATA INDICOM Number: XXXXX
Account Number: XXXXX
I have been trying to get my duplicate copy of my TATA Indicom since March 18th.
But I have been informed that as there is no usage and as bill amounts to Rs 0,
a bill will not be generated and I will not receive the bill for the month of
March. I tried to reach you directly at [protected] and I received the same
message ([protected])

If it is true, I would like to get the following questions calrified.

1. A "BILL" is a legal document for a consumer irrespective of the billing
amount. How can you say we cannot give / generate you a bill, since you need not
pay any money after the discounts.

2. What if tomorrow (April) TATA Indicom comes back to me and say your
outstanding amount is Rs 1 Lakh for the month of FEB? As a consumer I do not
have any leagal document from you (the service provider) that I need not pay
anything for the month of FEB. These things has happened with all other service
industries, just because of a simple data base corruption or just because of
human error oir typo.

3. If you still holds to your answer I would like to get this clarified legaly.

Awaiting for your response.

Thanks
Sayee Prasad.

I am Hardeep Singh from Jhurheri, dist Mohali, As I want to disconnect my tata indicom post paid connection i, e)[protected] please try to take action regarding my complaint.For further clarifications if any please contact me to the number given above.
Thanking You,
Yours Truely,
Hardeep Singh
Mob- [protected]
Email id- [protected]@gmail.com

Tata photon plus internet is very bad. This company is a cheater and government should tke action towards it becoz they are not giving not good speed and after doing so many complaints then also no reply and no complaint is resolved clearly they all are big cheaters. They all are
Corrupt and i want to appeal somebody help me to get my money bak from the company itself.
My tata number is [protected]
My name is imran khan
And the most bad thing is that even a nodal officr is not taking any action towards it.

I request all the persons if someone is at good post then kindly i request to take action towrds it.

This company is totally corrupt not giving good speed on tata photon plus also.
My number is [protected]

Dear Sir,

I am resident of New Ashok nagar, delhi- 110 096, on behalf of all resident of New Ashok Nagar, i request you to solve our problem.
There is a Steel mobile Network Tower of Tata Indicom Mobile Company on the roof of A-81 New Ashok Nagar, House honor is Mr. J.P. Singh in our Locality. it was erected around 3 years before. Now it has creating a mental hazard & Physically illness of local resident as well. We have Complaint several times to concerned person, but there is no activity from there side. since our children s and elders are suffering from mental illness (as medical reports and doctors stated). Now it is our rights to inform the higher authorities about this. as some of the greedy persons do not want to remove this structure. because they are gaining a huge amount from the company.
so the wellness of local area citizens, I request you to take some necessarily/active action. so that we can proud our delhi govt. and its responsible authorities.
THANKS YOURS FAITHFULLY
REGARDS
TABREZ ALAM

Tata Indocom is doing business just on cheating and making false charges. I submit many requests to close my account but they are not making any sense to close it. I went to DOT and got to know the way to file a lawsuits against them.

Their NODAL officers also dont do any thing, they just sit and earn salary.
Following is the guidelines from DOT under all telecom players have to work but TATA INDICOM, is just dont understand.

Telecom services are being provided in the country by government PSUs viz. MTNL/BSNL & Private Operators. These companies are having their own consumer grievances redressal mechanism which is primarily responsible for redressal of all types of complaints of their consumers. All the complainants are supposed to seek redressal of their grievances at first instance through “Three Tier Institutionalized Grievances Redressal Mechanism” of the concerned Service Provider; www.trai.gov.in./serviceproviderslist.asp formed by it under Telecom Consumer Protection and Redressal of Grievances Regulations, 2007 (3 of 2007) issued by TRAI.

3.1 Call Centre of concerned Service Provider (Time limit: 3 days)

3.2 Nodal Officer of concerned Service Provider and (Time limit: 10 days)

3.3 Appellate Authority within the company of Service Provider (Time limit : 3 months)

Subject: RE: URGENT
Date: Fri, 1 Oct 2010 15:42:25 +0530
From: DSL.[protected]@tatatel.co.in
To: cs.[protected]@tatatel.co.in
CC: [protected]@hotmail.com; [protected]@tatatel.co.in; [protected]@tatatel.co.in; NodalOfficer.[protected]@tatatel.co.in

Dear Team,

With reference to the below mail, kindly do the needful.

We would like to inform you that for the below account issues pertaining

to Rest of Maharashtra are dealt by our cs.[protected]@tatatel.co.in

so we request to you kindly check and resolve.

There is no DSL line issue.

Thank you

Vaishali

DSL DESK

ROM

From: Rishi Gupta [mailto:[protected]@hotmail.com]
Sent: Tuesday, September 28, 2010 9:11 AM
To: DSL Desk; [protected]@tatatel.co.in; Nodal Officer MUM; [protected]@tatatel.co.in
Subject: RE: URGENT

Hello All,

Can i understand what kind of services is providing by tata. I am really sick of that with their customer care services and i have to go to Legal / Media help help to address this.

below if my inital complaint to Tata that i was not getting the Internet connectivity on my Tata USB Internet device and my complaint were not addressed by tata, lately i wrote an email on 17th august to disconnect the services and i am not going to pay for June and july because i did not get the services.

So far, its been about 40 days and no update on that. This is really pathatic service i have ever used to. and now your customer care is harrasing my parents calling and threating them.

I am a US citizen and living in USA. I need to call Indian mission in Washington and will esclate this to higher level. No matter how big is tata. outer world should know how tata is threating to the customers. If you need to call me, you may call me at +1-901.305.9100

Thanks
RIshi

--------------------------------------------------------------------------------

> Date: Fri, 24 Sep 2010 12:28:54 +0530
> From: [protected]@tatatel.co.in
> To: [protected]@hotmail.com
> Subject: Reponse from TATA Indicom
>
> Dear Customer
>
> Greetings from Tata Indicom!
>
> Thank you for using our services.
>
> This is with reference to the concern expressed by you over service related issues for the Tata Indicom number [protected].
>
> We regret the inconvenience caused to you.
>
> We would like to inform you that your complaint/request has been registered for the given number and the docket number for the same is [protected]. This would be resolved by 25-SEP-10. We request you to kindly make a note of the docket number for your future correspondence.
>
> For any assistance please feel free to call us at 022-[protected], our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 022-[protected] (Local call charges apply)
>
> You can also get in touch with our Nodal Officer Ms.Suguna Shetty in case your complaint is not resolved within the stipulated time or you are not satisfied with the resolution provided.
>
> Thanks and Regards,
>
> Customer Care MAHARASHTRA
> Tata Teleservices Limited
>

--------------------------------------------------------------------------------

Subject: RE: URGENT
Date: Fri, 20 Aug 2010 19:31:45 +0530
From: DSL.[protected]@tatatel.co.in
To: cs.[protected]@tatatel.co.in
CC: [protected]@hotmail.com

Dear Sir,

Plz do the needful .

Somnath

DSL DESK
ROM

--------------------------------------------------------------------------------

From: Rishi Gupta [mailto:[protected]@hotmail.com]
Sent: Tuesday, August 17, 2010 7:09 PM
To: DSL Desk
Subject: URGENT

Hello

My Account number is [protected].

I have registered 2 complaints in last 2 months that my Tata Indicom USB modem is not working becuase of signal strength is poor. I have been told that engineer would be visiting and check the issue. So far, this issue is not entertained.

I want to close this service and i am not agree to pay the outstanding of last two month because Internet was not working since last 2months and issue was not entertained and resolved. You can check in the record that internet was not working and used.

Please close the account instantly.

regards
RIshi

I have bought tata photon plus broadband high speed internet device from kalpathru telecom in moti nagar, near moti nagar metro station. I have upgraded my tata photon whiz device to tata photon plus device for which they took 1500 rs. I have chosen time based plan of monthly 500 rs. For 30 hr. (1800 mins.) usage limit in a month. They have taken all the necessary documents which are my passport photocopy, my original photograph & my rent agreement photocopy along with the cash amount.
They told me that they have activated my number [protected] & given 100 mins. Free internet access service which is now ready to use.
But after this free 100 mins. Free internet access, device stopped internet access. On calling very customer care, i found that my documents have not been submitted by the dealer to them, so they disconnected the device. On calling back dealer, he said our work is over after we sell you device. It is now customer care job to answer your queries. On insisting, he replied to me saying, pay us 300 rs. More, we will re-activate it. He could not justify 300 rs. Charges. Again, after contacting customer care service, i was suggested to re-submitted the document at tata store. I re-submitted the documents at sec-18 store which is opposite to police chowki of sec-18, noida. There customer care executive 'pradyuman' told me that device was deactivated & 100 rs. Will be charged to re-activate this device. I paid them 100 rs. Along with required documents but no reciept was given to me. They told me that you have again been provided 100 mins. Of free internet usage. After these 100 mins., your usage will migrate to your chosen plan. They got some user info forms filled by me & assured me that my device will be re-activated. But, after 100 mins., this device is again dead with no internet access. I am cheated twice by tata dealers. Please help me in geing justice. Either tata should activate my device with internet access or i need my money back. I also want tata to be slammed with huge amount for causing me mental agony & discomfort. Thank you.

My phone number is [protected].
On 16/11/2010 i got a message that cricketonvoice has successfully renewed on my mobile. For this subscription tata-indicom charged rs.40. I am sure that i didn’t subscribe/download any service. The strange thing is that i didn’t get any related message (Cricket score etc.) during this period. I have contacted to mr. Sudip mondal, a customer-care representative. But he has refused my complain. I didn’t get minimum help from them. I also have tried to contact any senior representative but couldn’t.
Finally i took decision to unsubscribe the service. On 20/11/2010 at 9.08 am, i got the message and i have successfully unsubscribe the service. After that i switch-off the mobile due to low power. And in the evening on same day when i switch-on i got a message that i have again subscribe cricketonvoice service. For that they have charged rs.9.

I am a software developer. I know how to use and download a service. So please don't give any silly explanation like your representative.
Please take quick step. Other wise i will cut-off my connection and will look for any further step.

I'm having TATA Indicom broadband from past one year.(account number [protected]) I opted for this just because it was TATA as I've immense respect towards TATA. This was the greatest mistake in my life. Recently say 20 days back I changed my home but in the same locality. As usual I requested indicom to shift the connection, the agreed for that and committed to do so within 72 hrs.
I was waiting for the service person in those 72 Hrs (i was a fool that I realized later!) None showed his face, again I called indicom and once again same ramayana mahabharata repeated and once again commitment, this time it was 48 hrs commitment! and no need to say that nothing was happened!
Again again I called indicom but this time they act very clearly as soon as I mentioned my account number they just disconnect my call.
TATA indicom can easily top in customer care hall of shame world list.
God bless indicom. In the mean time I feel pity on Ratan Tata, these indicom people are blackening his glory.

From
S.Venkaiah
D.No.13,
Gayatrinagar
Vijayawada.

To
The Tata Teleservices Ltd,
Autonagar
Vijayawada.

Sir,

Sub: Disconnect Tata photon whiz –A/c.No.[protected] with phone Nos.
. [protected] and [protected]-Reg.

I have taken 2 wireless tata photon whiz w.e.f.4-8-2010 . I request to disconnect the two wireless tata photo whiz with immediate effect due to non working of wireless connection. It is for your information that we did not allow to work on the said connections due to non working of connection.

Thanking you, Sir.

Yours faithfully,

Vijayawada
Dt.[protected] (S.Venkaiah)

I have been using tataphoton plus since a month and half ago.While i got this product i was told the speed will be unmatched and will be 3 mbps and while i am using the speed hardly exceeds 0.80mbper second and despite repeated complaints no solution is provided by the customer care even i felt harassed by customer care because they ask lengthy questions and even on trying to call nodal officer the nodal officer does not answer the calls.
this is really frustrating and i advice potential customers to be aware of this company.
Dr M Chowhan