TBDress.com
Reviews and Complaints

I had a terrible experience with TBdress. I ordered three coats from their website and when they arrived, they were way too small for me. I'm a pretty average size, 5'10" and 188 lbs, but I could barely get my arms in the sleeves. I tried to contact TBdress to resolve the issue, but they don't make it easy to get in touch with them. After a few days, I finally received a message from them asking me to upload images of the coats. Unfortunately, their site wouldn't let me upload the photos, so I had to return the coats and take pictures of the packaging and receipt to prove that I had sent them back.

I continued to message TBdress to request a refund for the coats, but they didn't respond for months. It was already frustrating that it had taken two months for the coats to arrive in the first place, but now they were dragging their feet even more. Finally, in February, I received a message from them saying that they couldn't refund me because I hadn't let them know that I was returning the coats and they didn't have any photos of them. This was ridiculous, because I had messaged them multiple times and had even sent them pictures of the packaging and receipt.

I was only out $229, which isn't a huge amount of money, but it was the principle of the matter that really bothered me. TBdress took my money and delivered the wrong size coats, and then refused to refund me when I returned them. It's clear to me that this company has no integrity and doesn't care about its customers. I wouldn't trust them and I definitely wouldn't order from them again. I suspect that the positive reviews on their site are fake and written by paid individuals or employees of the company. Stay away from TBdress!

This is my first time writing a review, so I hope you're listening up. I recently purchased a dress from TBdress and I have to say, I was pleasantly surprised. I didn't have high expectations for it, but I took a chance and I'm so glad I did. The dress looks and feels amazing! I decided to get it custom sized and the measurements are perfect. The only issue I had was that the straps in the back were a bit long for me, but it was an easy fix. Other than that, the dress fits me like a glove. It's long, flowy, and so much fun to wear. I feel like a Disney princess in it!

I have to give a shoutout to whoever made this dress. It's not easy to make a dress like this, but they did an amazing job. They also take customer requests seriously. I asked if they could make the top silver and the bottom a light purple, and they did it exactly as I asked. The only issue I had was that the zipper got stuck a bit when the bottom of the dress met the top, but it wasn't a big deal. It just took a bit of patience to fix it. If you're not patient, you could easily fix it with a safety pin or two. It's possible that the zipper was sticking because of the different colors I requested for the top and bottom.

The shipping team was also very responsive and kind. Their grammar wasn't perfect, but they responded quickly and gave me more shipping information than most US shipping companies do. I was really impressed with their service.

Overall, I highly recommend TBdress. I feel like a princess in my dress and I'm so happy with my purchase. If you're looking for a beautiful dress for a special occasion, definitely check out TBdress. I'm even planning on doing my hair like Cinderella to complete the look!

I recently purchased a wedding dress from TBdress and I have to say, I was pleasantly surprised with the outcome. The price was unbeatable - only $146 with free shipping and handling. Of course, I wasn't expecting it to look exactly like the picture, but I was willing to take the risk.

When it came to sizing, I measured myself and added an inch everywhere for breathing room. According to the size chart, my waist and hip measurements made me a size 12, even though I usually wear a size 6 in American sizes. It was a bit of a sting, but I'd rather order a larger dress that can be altered than a dress that's too tight. The waist and hip fit like a glove, but the bust will need to be taken in. This is not a reflection of the company getting my size wrong, but rather a common issue with all wedding dresses. My friends who ordered dresses ranging from $1000-$3000 at specialty boutiques still spent an extra $1000 on alterations and bustling.

In terms of quality, some of the appliques were sticking out awkwardly, but that was an easy fix with some glue. The fabric was cheap, but still looked beautiful. It's important to keep in mind that this is a knock-off dress, so it's not going to be made with the same high-quality materials as a designer dress.

The only downside was the time it took for the dress to arrive - a little over a month. I wish TB Dress would be more clear about the production and shipping times on their purchase receipt to prevent anxious brides from freaking out. However, it's important to remember that the dress is shipping from China, so it's going to take longer than a domestic shipment.

Overall, TB Dress is a Chinese bootleg company. They find pictures of dresses online and have their seamstresses remake them with cheaper materials. While some of the seams may not be completely straight, I'm okay with that for the price I paid. I'd rather spend $146 on a dress I'll only wear for one night than thousands and thousands of dollars on a designer dress.

In conclusion, if you're willing to take a risk on a knock-off dress and are okay with some minor alterations, TB Dress is a great option. Just be prepared for a longer shipping time and keep in mind that the quality won't be the same as a designer dress.

I gotta tell ya, I'm pretty bummed about my experience with TBdress. I mean, I was really excited to get my order, but it took forever to arrive and when it finally did, the size was all wrong and the material was not what I was expecting. And let me tell you, trying to return it was a whole other nightmare. They sent me this card with a bunch of numbers on it, but it made no sense at all. I had to call their customer service line and even then, it took forever to get the right information. And when I finally did get an email from them, it was so confusing. They kept giving me different tracking numbers and telling me to send it back to China, but they didn't even give me an address! I mean, what the heck?

It's really frustrating because their website looks so nice and professional, but it's all just a big scam. I should have done my research before ordering from them, but now I'm stuck with this crappy product and no way to return it. And it's not just me, either. I've been reading reviews from other people who have had the same problems with TBdress. It's like they don't care about quality or accuracy, they just want to take people's money and run.

Honestly, I wouldn't recommend ordering from TBdress at all. It's just not worth the hassle and disappointment. If you do decide to order from them, just be prepared to deal with a lot of frustration and confusion. And if you do need to return something, don't expect it to be easy or cheap. You're better off just donating the item to charity or something, because trying to get your money back is just not worth it.

I recently ordered a pair of boots from TBdress and I have to say, the process was a bit frustrating. The boots seemed to be stuck in an "awaiting shipment" category for over a week, which made me wonder if they were ever going to arrive. I decided to reach out to customer service to express my concerns and was told that the boots were on their way, but there was no tracking number available. I wasn't sure if I believed them, but I didn't have much of a choice but to wait and see.

I also had several other items in my cart that I was considering purchasing, but I decided to hold off until I received my boots and had a better idea of the delivery time. I placed my order on August 7th and finally received my boots on August 31st, which was a little over three weeks. While I didn't pay for shipping, the boots were quite expensive at $119, so I was hoping to receive them sooner.

Despite the long wait, I have to say that the boots were definitely worth it. They are absolutely gorgeous and very well made, so I don't feel like they were expensive at all. They are definitely high quality and not cheaply put together. I think my frustration with the wait would have been lessened if the company had updated the status of my order instead of leaving it in "awaiting shipment" for so long.

Overall, I would recommend purchasing from TBdress. The boots are even better than the picture provided and fit well. The customer service was quick to respond to my email and didn't brush me off or make me feel like my concerns weren't important. They took the time to address my questions and I feel confident that if anything had gone wrong, they would have been there to help me resolve the issue.

In fact, I was so pleased with my boots that I went ahead and purchased the other items in my cart. I hope this review helps others who are considering purchasing from TBdress. Just be aware that the "awaiting shipment" status may not change, but your purchase is likely already on its way. Thanks for reading and happy shopping!

I recently bought two dresses from TBdress for a total of $256.00. I was so excited to receive them, but when they arrived several weeks later, I was extremely disappointed. The dresses did not fit me at all, even though I had measured myself multiple times and compared my measurements to their sizing guide. The sizing guide was completely inaccurate, and I couldn't even zip up the dresses.

To make matters worse, I had ordered both dresses in burgundy, but when they arrived, the color was completely off. They looked like they had been dyed with cheap, chemical dye, and the dresses reeked of it. Additionally, the dresses looked nothing like the pictures on the website. One of the dresses was supposed to have intricate beading on the bodice, but what I received was completely different. The beading was made of large, cheap square jewels that were hot glued onto the dress. The material was also not as advertised.

I tried to contact customer service through email, but there was no phone number to speak to a live person. I explained the issues and asked for a full refund, along with the return shipping address and instructions and return RMA number. However, it's been over a week, and they still haven't provided me with that information. Instead, they keep blaming me for not measuring correctly and saying that the color looks different in different lights.

I was so frustrated that I filed a Paypal complaint, but the next day, I received an email from TBdress telling me that my dress had been shipped out and to close the Paypal case. I knew that the dresses had already been shipped, but I wasn't going to close my Paypal complaint.

Today, I received yet another email from customer service, offering me a $30 credit to keep the dresses if I closed my Paypal dispute. I refused, as I wanted a full refund. They still haven't provided me with the return shipping address or information, so I'm keeping my Paypal claim open. It's the only way I'll be able to get my money back.

Overall, I'm extremely disappointed with my experience with TBdress. The dresses were completely different from what was advertised, and the sizing guide was completely inaccurate. Customer service was unhelpful and blamed me for the issues, and they still haven't provided me with the return shipping information. I would not recommend this site to anyone.

I bought two dresses from TBdress for a wedding, and each dress cost me over $170. When the dresses arrived, they looked beautiful, but unfortunately, they were too tight for both me and my mother. So, I decided to return my mother's dress. However, returning the dress was a nightmare. Firstly, the company is based in China, and there was no packaging in the box, no email confirmation, and I had to do research to contact the company. I tried calling the company several times during their business hours, but they never answered. I was frustrated and didn't know what to do.

Finally, I found a customer help email by pretending that I wanted to buy another dress. It was a relief to find the email, but I was disappointed with the company's response. They didn't seem to care about my problem and only offered me a 20% discount on a new purchase. I was shocked! I don't want to spend more money on a new dress when I can't even return the one I have. I wrote three emails to the customer help, but they didn't seem to understand my situation. They kept saying that it had been more than seven days since I received the parcel, and according to their return policy, I couldn't return or exchange it.

I was frustrated and disappointed with TBdress. Their customer service was terrible, and they didn't seem to care about their customers. The return policy was not available, and they only offered me a 20% discount on a new purchase. I don't recommend this company to anyone. They have no intention of helping their customers, and they only want to make more money. It was a waste of my time and money, and I regret buying from them.

In conclusion, if you're thinking of buying from TBdress, think twice. Their customer service is terrible, and their return policy is not customer-friendly. I hope my review helps you make an informed decision.

I recently purchased an evening dress from TB dress and unfortunately, it did not fit me properly. Despite measuring myself multiple times and using their sizing guide, the dress was too tight and the built-in cups did not sit correctly on my chest. The waistline was also too high, making the dress uncomfortable to wear.

I immediately contacted their customer service team to start the refund process. However, their response was not what I was hoping for. They informed me that I would need to pay extra shipping costs to send the dress back to China, which was not only time-consuming but also not economical. They also stated that they could only offer me a 50% refund of the price I paid for the dress.

Their reasons for not offering a full refund for evening and wedding dresses were explained to me. Firstly, the dresses are not pre-made, but made after the order is placed. This means that they have already paid the producing cost to the worker, bought the raw material, and cut the fabric, which cannot be taken back if the item is returned for a refund. Secondly, they have reported that 90% of returned evening and wedding dresses are damaged with strong smells or stains after long-term shipping, making them useless to resell. This results in a loss for the company. Lastly, evening and wedding dresses are luxury items for one-time use only, and some customers return the item after wearing it for the event or wedding, and then return it for a full refund for some reason, causing the company to lose money.

Their return policy for evening and wedding dresses is stricter than other categories, and they advised me to refer to their website for more information. They also offered me $20 as compensation if I did not return the dress. However, unauthorized returns would not be processed.

In conclusion, I would advise others to avoid this company and save themselves the headache. The dress I received did not fit me properly, and their customer service was not helpful in resolving the issue. Their return policy for evening and wedding dresses is strict, and they do not offer full refunds, which can be frustrating for customers.

So, my hubby wanted to dress up in a 1920's style 3 piece suit for a costume party, and I thought it would be a great idea to order it from TBdress. I also ordered a couple of vintage-inspired pieces and a dress for myself. Unfortunately, none of the items arrived before the party, and the shipping took forever for a hat I wanted. When the suit finally arrived a month later, it was too small for me, and it was obvious that it was made in China, with Chinese tags and shipping info on it. The jacket was so tight that it wouldn't fit my husband's size Large shoulders. The return process was a nightmare, and the customer service rep didn't speak English very well, so it was difficult to communicate with her. She kept addressing the hat that still hadn't arrived, probably because she assumed that's what I would be writing to complain about. When I finally got return instructions for the suit, I was told the refund would be minus a $10 shipping fee, AND that I should go to USPS and pay for the return myself. That's ridiculous! They retroactively charge you the original shipping cost, even though I'd ordered during a "Free shipping if you spend..." deal. That's not how you do a return! This ordeal went on for a month, but they did eventually refund my money on the card, minus the random fees and the $15 I had to pay to send the dress back to California. Thank goodness I didn't have to return it to China!

The dress I got for myself was cheaply made, but it had a fun pattern that I would only wear for a theme party or something like that. The gloves were decent for the low price of $8. The hat never showed up, so they sent me a coupon to apologize, for 10% off my next order. Yeah, right! When I complained, they said I could pick something else for the same price, but I didn't want any more of their crappy clothing. I did eventually get the money refunded for the hat, but it took a while.

I waited until the return came through to write this review to help other potential customers. As far as I can tell, I'm not able to review any of the products, even the ones I kept. Yet there are plenty of 5-star reviews for the items on their site, which makes me think those are all fake. This whole site seems like a shady operation meant to scam people. I would advise anyone looking to buy something here to forget it and look somewhere else.

I recently ordered a bridesmaid dress from TBdress, but unfortunately it didn't fit. I wanted to return it, but this company did not follow their return policy. I'm not sure if you should order from them or not, but if you ask me, I will never order from them again! Maybe reading my review will help your decision.

First off, I couldn't get TBdress to give me a return address to return the dress. I followed all steps that they asked me to do in order to return the dress for a full refund. And yet they continued to tell me that they would refund only a percent of the purchase price and would not give me a return address to send it to. This continued as they tried to make me "offers" but never gave me an address to send the dress back to until July and I ordered in April! I received the dress in May and without the help of PayPal, I wouldn't have gotten anywhere with this company.

Here are a few conversations about my return to this company:

"Dear Kristi,
Thank you for your concern of our website and your order.
Sorry for inconvenience, for your issue, sorry that we just can give you 50$ price of dress without shipping fee refund at most if you return dress, hope you understand, and we still have not receive your returning, could you send us the tracking number for return so that we can check it?
If you have any other questions, please feel free to contact us and we will reply you within 36 hours.
Thanks and best regards
Karen
Customer Service Department"

"Dear Karen, I would love to send the dress back but have not received an address. I would like the address to send it and free shipping. If I do not receive free shipping I should get my full refund. Thank you. Kristi"

"Dear Kristi,
Thank you for your concern of our website and your order.
I am sorry to tell you that normally we just accept return within 15 days, you received dress on 2nd May, you asked return on 22nd, it has been 20 days when you want to return, and now, for this issue, it had been almost 2 months, sorry that we can not accept your return now.
If you have any other questions, please feel free to contact us and we will reply you within 36 hours.
Thanks and best regards
Customer Service Department"

So... My question is... if I don't have an address to send it back to,... how can I possibly return it within the time frame they would like? I believe this company is very good at diverting from refunds and keeping your money. Watch your money. I would not order from them unless you know your item will fit. Their customer service return assistance is non-existent.

UPDATE:
July 6,2016
Aaron from the TBdress company is asking me to take my review down in order to receive my refund. I responded to him saying that I would kindly take the review down after I have received my refund. A company that gives you an ultimatum when giving a refund... should not be trusted! Again... I would not waste your money purchasing from this company. They are the worst company I have ever dealt with! Be careful with your money. If you are unsure that you will like your item or question whether it will fit, and may need a refund I would suggest NOT ordering from them.

UPDATE 7/18/16
I had to have PayPal help me out with this refund. I sent the dress back to an address that TBdress asked me to send it to. I sent this USPS with a tracking number. I sent the tracking number to the company through their "special" online messaging. (the only way you can get an answer for any kind of problem). The TB dress company has received the dress. They acknowledged that they did receive it and the USPS tracking code says that it arrived and was received by TBdress's address that they gave me on July 5th. It is now July 18th and PayPal and I have not heard a word from TBdress. Make your own decision. Is this a company you would want to order from?

UPDATE: 07/23/16
TBdress never responded to PayPal's dispute center. PayPal made the decision to refund my money. Am I happy? Yes... that I received my refund. (No thanks to TBdress).
So I conclude with be very cautious if you order from this company. You may have to put in many hours of time in order to get a refund, as I did. This company WOULD NOT HAVE ANY STARS if I could rate them that way!

I ordered 3 items on January 30th, 2023 but I didn't received my orders. The status said ship and delivered but they didn't deliver to me. I emailed the company several times but they ignored my emails and phone calls. I used all of their contact information but no reply.

The orders that I placed cost me $171.27 . This is a lot of money , I work very hard for my money for a company to come and walk away with my hard working money like this. This is the worst experience I ever had with a company.

I sent countless emails but no reply. I can tell that they are ignoring me intentionally. Because I ordered from them before and my experience was totally different.

Order number: ORDER #[protected]

Date of order January 26th

Cost $171.27

I gotta say, I was pretty disappointed with my experience with TBdress. I mean, I took a chance and ordered an outfit for my daughter's wedding back in March. They said it would arrive by April 10, so I figured that was plenty of time. But guess what? It didn't show up until April 19 - a whole nine days later! And wouldn't you know it, that was the day after I left for a much-needed vacation.

When I got back, I was excited to try on my new outfit. But when I did, I was super bummed to find out that it was way too small. I mean, I ordered the size I always wear, but this thing was like a size 0 or something. Even my mom, who's three sizes smaller than me, couldn't fit into it! So I contacted TBdress to see if I could return it or exchange it for a bigger size.

But nope. They told me it was one day past the refund date (which was only seven days, by the way), so they wouldn't do anything for me. I tried to explain that the only reason I missed the deadline was because their shipping was so slow, but they didn't want to hear it. They were super unhelpful and basically told me tough luck.

So now I'm stuck with this crappy outfit that nobody can wear. And let me tell you, I'm not happy about it. I really wish I had shopped somewhere else that was more reliable and actually stood behind their products. Lesson learned, I guess.

This company is a total scam! They lure you in with beautiful pictures of dresses and then send you a completely different and low-quality product. I recently ordered a wedding dress from TBdress and was extremely disappointed with what I received. I paid extra to have the waist taken in from a standard size 4 and ordered the dress in a champagne color. However, what I got was a dress that looked like it was shaped like a potato and was orange in color! The lace was completely different from what was shown in the photo and most of the sequins and pearls were falling off. The fabric felt like plastic and was of very poor quality.

In short, the dress they sent me was not the one they advertised on their website. When I contacted their customer service team and sent them the photos they requested, they said they didn't see any problem with the dress. They claimed that they had made it to the size I had asked for, even though I had shown them with a measuring tape that they had not. I had proof of what I had ordered, but they refused to acknowledge it. They also said that the belt and pearls were the correct color, but didn't address the fact that the dress was orange, not champagne! The belt was also not the same as the one shown in their photo online.

Their customer service representative, "Devine", responded to my emails quickly, but only offered me a $45 discount on the dress which cost me $183. This was not acceptable, given the poor quality of the dress and the fact that it was not what I had ordered. I also ordered a belt in the same order, which they claimed had shipped before the dress, but it has yet to arrive.

I would strongly advise anyone considering buying from TBdress to think twice. They are a dishonest company that uses bait and switch tactics to deceive their customers. The photos of the white dress on their website are not what you will receive. Instead, you will get a low-quality, poorly made dress that is nothing like what you ordered. Save yourself the trouble and avoid TBdress at all costs!

Hey guys, just wanted to give you a heads up about my experience with TBdress. So, I ordered a dress from them and when it arrived, it was not at all what I expected. The quality was terrible and it didn't even fit me properly, despite me paying extra for a custom size. I was really disappointed and wanted to return it for a full refund.

However, TBdress was not very helpful and kept insisting that the dress was the same as the one in the photo. I knew this wasn't true, so I decided to go through PayPal to try and get my money back. I provided photo evidence to show that the dress was significantly different from what was advertised and thankfully, PayPal agreed with me.

TBdress offered me an $80 refund, but I declined as I wanted the full amount back. PayPal made them provide their address so I could return the dress, but they were withholding it at first. I had to spend $50 to ship it back to China with tracking, but I was willing to do that in order to get my money back.

It took three months in total to get any money back and I also had to pay $25 for import fees. It was a frustrating experience, but I'm glad I was able to get my money back in the end. I also found out that the same photo of the dress was being used by another online retailer called Victoria's Queen, so I won't be buying from them either.

Overall, I would say that TBdress is not a reliable website to buy from. If you do decide to purchase something from them, make sure you go through PayPal so you have some protection. It's a lesson I won't be forgetting anytime soon!

So, I wanted to get a bridesmaid dress for my friend's wedding and she suggested that I check out TBdress. I thought it was a good idea since she said that it was the perfect place to get dresses for bridesmaids. However, my experience with TBdress was a complete NIGHTMARE! The dress that I received was far too big around the waist and bust, even though I had it measured by a seamstress as per the company's requirements. On the other hand, the sleeves were far too small. The dress was also made poorly with cheap zippers and unraveling seams. I was really disappointed with the quality of the dress.

I thought that ordering online would be like any other item you order on the internet, but it was not. TBdress takes a picture from another company, copies it, and then tries to have a seamstress recreate it. Although the seamstress made the dress alright, it was still very poorly made. I am now questioning whether this is a legit site with legal workers working for them. I am really disappointed with the quality of the dress and the service that I received from TBdress.

When I tried to send the dress back for a refund, they talked all around the subject of return but that they could fix it if I sent it back. They would not be paying the return shipping, and then they would send it back to me with another cost. I told them that I wanted to just get a refund, but I have been trying to get my money back for 3 months now. It has been a really frustrating experience, and I am ready to send this off to an investigative company that wants to make a lot of money busting their fraudulent ways of cheating their customers.

I strongly advise you not to order from TBdress. I believe that they use this site to have employees write fake reviews for them. Do not order from them! They are the WORST!

I'm extremely disappointed with my experience with TBdress. I purchased a pair of nude wedges on August 3rd for a wedding on August 22nd. The website stated that the product would ship in 3-7 days, but it didn't ship out until the 12th, which is 9 days later. I didn't receive the product until August 26th, which is almost a month after I placed my order.

When I finally received the shoes, I was disappointed to find out that they were too small. I ordered a size 7 1/2 so I could put my inserts in, but my toes were crammed and I had to curl them to get the shoe on. It's more like a full size lower than what I ordered. The shoe has an ankle strap with a bow, but it's on the inside of the leg instead of the outside, which looks weird.

When I contacted customer service, I had the worst experience. The representative told me that it's not their problem that it took almost a month to receive the product and that if the size is wrong, it's my fault. They didn't take responsibility for making a faulty product or that the shoe runs too small. The representative argued with me through several emails about the amount of time it took, the inferiority, and the wrong size. They didn't take any responsibility for their mistakes.

If I want to return the product, I have to pay for shipping. If I want to exchange it, I still have to pay for shipping. If I decide to keep the product, they will only refund me $8 out of over $40 for these useless shoes.

Overall, I'm extremely disappointed with my experience with TBdress. The product was inferior, the size was wrong, and the customer service was terrible. I wouldn't recommend this company to anyone.

I had a really bad experience with TBDress. I ordered a beautiful bridesmaid dress for $125.99, but when it arrived, it was way too small. I couldn't believe it! The sizing was way off! I had to pay an additional $25 to have it re-sent, and then almost $50 to ship it back. By the time they received the dress, the wedding was only a few days away. I was told that I could purchase another dress with a 30% discount, and when they received my dress back, I would get a full refund. I was assured by two different people that I would get the refund, so I went ahead and made the purchase.

The second dress arrived a few days later, but it was way too big. I only went up one size, but it was still too big. I had to pay a seamstress $25 to take it in for me. A few days after that, I received an email from TBDress stating that they had received the dress, but it was damaged. They said that I could only get a 30% refund. I asked them for pictures of the damages, but they said that it had a smell, so they had to throw it away. A smell? Really? I sent the dress back in the same bag they sent it to me in, and I even put it in a box to make sure it wouldn't get damaged. There's no way it could have been damaged!

I filed a claim with PayPal to try and get my money back. TBDress is now trying to say that they gave me a 30% refund already, but that was the discount I was offered for buying the second dress. I've been going back and forth with these people for almost two weeks now, and I've spent $365.00 so far. I'm not happy at all!

***UPDATE***
PayPal was able to give me a full refund for the second dress I purchased. I'm so glad that I was able to get my money back. I would never order from TBDress again!

I gotta tell ya, folks, I had a real bad experience with TBDress. I ordered this fancy-schmancy tulle wedding jacket with long sleeves not once, but twice, and both times it never showed up! Can you believe it? And get this, I even paid extra for speedy shipping the second time around and it's still "preparing" in February 2022. What a joke!

So, I tried to reach out to them on their messenger thingy to see if they could help me out, but all I got was a bunch of back-and-forth that didn't go anywhere. And get this, their tracking site is all in Chinese and I only speak English, which I told them over and over again. But did they care? Nope! They just kept wasting my time with their useless chatter.

And get this, they even assured me that my order would arrive on time, but it never did. And when I tried to get a refund, they were nowhere to be found. It's like they took my money and ran off with it! What a bunch of crooks.

And don't even get me started on their address. According to Yelp, it's not even a real address! What kind of shady business are they running over there?

So, let me tell you, folks, if you're thinking about ordering from TBDress, you better think twice. They're a bunch of incompetent liars who don't care about their customers. I wouldn't give them a rating above zero if you paid me.

So, I recently got my hands on a dress from TBdress website and let me tell you, it was a complete disaster. The package arrived in a simple plastic bag with no shipping protections whatsoever. When I opened it, I was shocked to see a bunch of yellow glass stones loose in the bag, and many of them had fallen off the dress. I mean, seriously? How can they even think of shipping a dress like that?

Anyway, I tried the dress on and to my dismay, the yellow glass stones kept falling off to the floor. The dress was nothing like the quality described on their website, and the picture didn't even show the "yellow glass stones stuck on the dress". I mean, come on, how can they be so deceptive?

To make matters worse, I can't even wear the dress because you can clearly see where the yellow glass stones are missing. And to top it all off, the dress continues to lose yellow glass stones with every step I take while wearing it. I am beyond disappointed with the sub-standard quality of the dress and I demand a full refund.

I have already asked for a refund for the damaged dress I received and provided TBdress with all the details and pictures. I have also made it clear that they need to be responsible for the pick-up of the dress if they require it returned. I mean, why should I bear the cost of shipping the dress back to them when it was falsely advertised on their website and shipped in a damaged condition?

The photos on their website make the dresses look like designer dresses, but in reality, they are just cheap, low-quality garbage. And to add insult to injury, TBdress wants me to return the dress back to them at my cost so I can receive a partial refund. Are they kidding me?

In conclusion, I would advise everyone to stay away from TBdress website. They are nothing but a bunch of scammers who sell low-quality products and then refuse to take responsibility for their mistakes. Save your money and buy from a reputable website instead.

I recently purchased a dress and a beanie from TBDress on November 17th. Unfortunately, my order arrived a week before Christmas, which was later than I expected. When I opened the package, I was disappointed to see that the dress did not look like the online image. The fabric was cheap and the breast cups were sewn too high up the bodice, covering my collar bone instead of my breasts. I immediately requested a return the day after it arrived.

Returning the dress was a real hassle. First, they asked me to take photos of the faulty dress. Then, they offered me $25 to keep the dress and said that it was too expensive for them to take a return. I was frustrated because their return policy is BS and they wanted to charge me a restocking fee on a faulty dress. I declined to pay it and advised them that the dress was not wearable. I sent them photos of the faulty sewn dress, but they gave me the run-around.

I had to get PayPal involved to return the dress, and I followed their instructions. However, my return is currently stuck in customs in China for some reason. I will update this review on the outcome, but my recommendation is not to order anything from this retailer unless you are a seamstress or prepared to pay a tailor to make corrections. You get what you pay for.

Oh, and the beanie? The top of the hat is open, and it is essentially a sleeve. It's not very useful in the winter time, and I was disappointed. I kept it because it's easy to sew it closed, but really, do you want to buy items that you must repair before you can even wear them? It's definitely not worth it for me, and I paid for the postage back. I don't think they're going to cover it.

UPDATE: PayPal refunded my order because TB Dress did not respond to the return. Overall, I would not recommend this retailer. Their return policy is a hassle, and the quality of their products is not worth the price.

So, I ordered this dress from TBdress and when it arrived, it didn't fit me right. I was pretty bummed out about it, so I tried to contact the company to see if I could return it. After a little while, I finally got a response from them.

The email was from someone named Lynette and it was pretty long. She said that they were sorry about the quality of the dress and that they were going to try to improve it. But then she said that they could offer me a discount of $35 if I kept the dress.

I wasn't sure what to do, so I kept reading. Lynette said that I could donate the dress to someone else or sell it to someone if I didn't want it. Or, I could keep it and place a new order with them and they would give me a discount of 20%.

But if I wanted to return it for a refund, they would have to deduct the labor fee and the material cost of the dress. So, I would only get a refund of $70, which is part of the item price of $177.84. They don't have any stock of the dress, so they can't just send me a new one.

Lynette also said that they wouldn't refund me the shipping fee of $34.81 because that was charged by the shipping company, not them. And she said that returning the dress would be expensive because of the shipping fee.

Honestly, I was a little confused by all of this. But Lynette said that if I needed the refund urgently, it would take about a month for me to receive it because they have to wait until they receive the dress back from me.

So, I'm not really sure what to do. I don't want to keep the dress if it doesn't fit me, but I also don't want to pay a lot of money to return it. I wish TBdress had a clearer return policy.

Hi team, Order [protected]

I am emailing on behalf of an order that I placed back on the 02/02/23. The tracking AS811574116CN says that the package has been delivered on the global post tracking website, however I have not received the order as of yet.

I have checked the address and the details are all correct. So preferably can you please look into this and advise of the whereabouts of the order.

I was shopping for a TriField TF-2 EMF meter and this company TBDress.com had the best price. I looked at their reviews and they all seemed happy with their service so I purchased the meter and the money was taken from my account on Feb. 7, 2023 from a company listed as being on

Brighton Road, UK and I received a confirmation number from them with no tracking number . After several emails to them requesting a tracking number I finally received the following link to track my purchase, https://parcelsapp.com/en/tracking/HSDSW0000121835YQ

Today the package was supposed to have been delivered to In/At Mailbox. There is no package. I have sent an email to them requesting to know where my order is at.

I purchased a item from this website June 7, 2023 in the amount of $61.99. By September I still hadn't received order. September 13, 2022 I sent an email I inquiring about the estimated delivery time.

I was told the item was no longer in stock. They offered to give me 20% off if I ordered something else in its place. I declined and asked for a refund. I was told I would receive refund in 5-15 days. I still have not received refund. I have emailed them twice since then with no response.

I purchased a wedding dress on 07/04/22, my credit card was charged $156.93 however I never received the dress nor can I get into with a customer service rep about my order. Whenever I check the portal about the shipping status it away says”order in process”.

My wedding is the 3rd of August and I would like to be contacted about the dress status and or refund.

I will not upload my credit card statement in case my complaint isn’t answered.

Item # [protected]

Cowl Sheath Wedding Dress

Size 12

I ordered a Western Style coat in January of 2022. Still have not received in July of 2022. Customer service is a joke. They are based out of China. Order still pending. I just want my coat or refund.

I ordered a wedding dress on May 5, 2022. I was told it would arrive in 3 to 12 business days. It’s been more than a month and the tracking information still says “preparing”. I have written to TB Dress several times, but no response to date. I applied for a refund, still no response. Order number: 9885992. Amount: $353.87.

I need my money back. It is starting to feel like a scam.

I ordered a dress for my daughter's graduation party and was charged but have still not received an email confirmation. This was more than 3 weeks, and still nothing. Don't buy from then. They are ckearly scammers.

On April 22nd, I requested a refund as they could not say if the suit would arrive by the 28th, when I needed it. They stated that it would take 5-15 days if I paid by credit card, which I did. It’s May 19th and I still have no refund or suit.

Order # 9883820

Refund should be 165.40

Very bad experience it’s about everything quality it’s so cheap and absolutely different from the picture and ver bad costumer service the website is cheating the people and it’s fraud, the dint return the amount you paid they don’t let me even write the reviews!