TeamViewer
Reviews and Complaints

i m student of NIT SILCHAR facing lots of issue while working from home, the team viewer runs back ground, but doesnot show its window, where we can get pass word.
team viewer id: [protected]
my contact no: [protected]

Team viewer is a fraud company, they auto renew the license by generating the invoice without customer consent. And they claim that they mention in the policy and invoice document to inform in writing prior to 28 days if we need to terminate the contract.
If you don't pay then they will threaten you to forward to debt collection agencies

Apart from this customer support is the worst ever I have dealt with. If by mistake you call the customer support, they will not allow you to speak instead they will only speak and if you say some harsh statement they will disconnect the call.

Whoever if they read this review, My strong recommendation to not to use the Teamviewer software. Or else use it on your own risk.

was contacted by rep for version 14 to install and told me amazon showed i ordered 2 items today and team viewer was goiog not only help me not cancel but arrange for refund of 1299.00USD. after being on phone over 1 hr and multiple numbers to enter they said they needed me to send 350usd. when i refused they popped up on my screen joysporn.com and it took me 10 attemps to close it down. when i tried to contact amazon support it interupted my chat and had me using vile language to and receing from amazon. finally able to contact amazon to resolve matter and told them the vile comments were not from me. amazon is having their fraud dept me for further information. i can provide you with numbers they had me to use if desire. [protected]@sbcglobal.net my email address. do you have an address either computer or mailing so i can contact your if have one related better business bureau.

I have requested that my data is deleted from Teamviewers database in accordance with GDPR, however despite them telling me my this has been done and I am still receiving correspondence / emails from them which I do not want nor did I sign up for. I have registered the complaint as unsolicited calls but it is unsolicited emails.
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This is my latest correspondence to them. Sent today.

To Maria

I am still receiving these emails from you despite you saying you have unsubscribed me. You should not have any of my data on your database and should have deleted all traces in accordance with data protection.
Please remove my details or put me through to your Complaints Department as it is illegal to hold my data when I have requested it to be completely removed.

Kind regards

Jan

On 20 Sep 2019, at 09:13, TeamViewer Support wrote:

Dear Jann,

Thank you for your message.

I have unsubscribed your email address [protected]@hotmail.co.uk from our mailing list however if you receive any more marketing emails, kindly let me know and I will follow up with our marketing team.

Thank you one again.

Best regards,

Princewill Origbo
Customer Support Specialist

-----------------------------
www.teamviewer.com

TeamViewer GmbH * Jahnstr. 30 * 73037 Göppingen * Germany
Registration Ulm HRB 534075 * CEO: Oliver Steil, CFO: Stefan Gaiser

Phone number +49 (0) 7161 60692 50 * Fax +49 (0) 7161 60692 79

On Wed, 18 Sep at 10:19 AM, Janncarter wrote:
In accordance with GDPR please remove my detail from your database.
This is the 2nd time I have had to request this.
I did not sign up to receive any newsletters or correspondence from you.
Please remove my entire details from your database.

Kind Regards

On 18 Sep 2019, at 13:01, TeamViewer | Maria Summers > wrote:

First a call came in from Wenatchee, Washington (509) 763-0788 saying I had a refund coming because some protection plan wasn't working and in order to send me a refund they had to connect to my computer, I started following the directions AFTER I asked questions, The guy (Indian voice) started getting really pushy and persistent, I switched to another screen an googled TeamViewer and that's where I found out about it being a scam. I yelled at him saying that he doesn't have very good customer service and told him not to [censored]ing contact me again because customer service professionals aren't pushy and hung up. Then within 5 mins later that same guy called me from Sunnyvale, California (408) 541-2179, yelling and cussing me out "You [censored]ing [censored], I'm going to block your computer, you [censored]ing [censored]!" then hung up on me.

Teamview fraudulently took an entire years membership without permission

I no longer use TeamViewer yet somewhere in the the fine print with Palypal they debited an entire years service without my concept. PayPal say not their issue. TeamViewer so tough luck.

How the * are the allowed to simply take an entire years membership without my permission. They say 28 days for cancellation. Sure... So take a month which I won't use but common, an entire friggen year. Gonna fight them.tooth and nail the F*!

Hi. I updated TeamViewer software on a remote computer and, instead of the usual situation where you get a message to ask if you wanted to wait for your connection, there was no message and now I have a remote pc, about 240 miles away, that I can't connect to. Why does your software updates do this? I suspect that I NEED to login again and it's just lucky that my son can do this on Monday. I pay a lot of money for the teamviewer software and I expect a better service. Please sort it out!

I was scammed by someone who was supposed to be a tech from your service. He said my computer had something wrong with it and needed fixing. Then he started having me go buy Googleplay gift cards, give him the code numbers off the back where you have to scratch off. I was told to shred them up afterwards and to not tell anybody. I purchased nearly $5'000.00 worth of the cards and then I started getting calls from this guy . He said that $3900.00 had been put into my bank account and that was why I was getting these cards to refund the money back. I checked my bank account and all the money was gone. Then he told me that $10, 000.00 had been put into my available credit on my discover card. Of course it wasn, t because I called Discover to find out after I saw that all the available credit had been drained. They more or less robbed me of these two things. I have closed all my accounts, and now seeing charges that were for Skype. I never subscribbed to that. I have started fraud claims with my bank and with my credit card issuers. I will probably never see any of my funds back and will have to pay the charges to my credit cards and my Paypal account. I will never use or reccommend Teamviewer to anyone. It is a shame that people are being wipped out of much needed funds by these people. I hope they are found. Also I didn, t shred the Googleplay cards, and the reciepts of the places I bought them. That way if needed I have them as evidence. The guy calling me was using a Tennessee phone number an I have the name he gave me.I guess it is fake. Any help would be appreciated on this matter. I hope you don't have someone working for you that is pulling this scam on people.

I purchased a license in September 2017. I tried the product and did not find it useful so I quit using it in January of 2018.

I was surprised to see that this was on automatic renewal when I received an invoice. I called to cancel and was told that I could cancel but only after I paid for the next year. When I complained, I was told that they would give me a 40% discount, but this was all that they could do.

According to them, I received a notice 45 days in advance but I didn't remember seeing it. What I did see was an email from their sales department every 3 days asking me to upgrade.

I accepted the discount but I am still very angry to be paying for a product that is useless to me and that I haven't used in over 9 months.

This company is a rip-off from beginning to end.

Hopefully, I am done with them without any more cost to me.

Have been using Teamviewer for many years to access my computers remotely.
Now they block me stating commercial use. How so if i have no financial interest or gain by using their software. I have to be able to work remotely. My contacts have to be in my contacts list so i can work on their devices. Now that i list all my contacts on my account now i am being using it for commercial use? NO i am not. I am one guy trying to be able to help others and also work on different devices. I am so lazy that i will not walk to where my other computers are, i would rather open multiple sessions on different devices. Teamviewer is really putting me in a very difficult position and by ignoring me.

I am now forced to use vnc or something like it. [censored]!
8 years i have been using it as a tool to work remotely. now they block me.

If you don't pay them, you are an outsider.
I rarely use them, so I don't understand why I have to pay for their service. I also consider it overpriced so I don't think I would ever pay. However, it doesn't mean they have to talk to me like I am a piece of garbage. I needed their assistance regarding one simple issue that would take 5 minutes to resolve. The representative wasn't very interested in helping me and was ignorant to me. He offered me to sign up for a paid account, but I refused. So he then just said something scripted and hung up on me.Cool, but how about my issue?

Hello everyone,

I've written our Legal Department, following the email below I will note the fact that we have a license for TM10 that we purchased permanently . After we asked to try a trial version of the new version and decided not to buy you canceled the permanent license of TM10 as a punitive measure contrary to any law or agreement.

Our company serves many customers and we are currently disabled and disable other companies, the damage is constant and financial damage is huge.

It's embarrassing that a company with a name like yours is doing such a move, we've passed dozens of clients from logmein to TM but we'll make sure everyone is notified of this failure. At the same time, we file a claim for the damages caused to us.

Best Regards,

Hello everyone,

This is a scandal ! and not a legal activity. have you canceled an account that was paid permanently just because we did not continue the trial version?

Please note that you have caused tremendous damage to our company as a result of your action. We will turn to all appropriate parties to inform them of this failure.

If the legally purchased and paid license is not returned, our company will sue all financial damages incurred by your company.

Best regards,

This is one pathetic internet company. They aren't even willing to resolve an issues. Their customer service is non-existent for those of us who are casual users. This company even isn't located in the US.

My problem occurred when I upgraded to their wonderful new and improved version 12. I had been using this for 2 or 3 years without a problem. Suddenly I started getting the "Trial Period Expired" message. When I installed the program I know for a fact that I checked personal use only. Finally after wasting an entire day looking for an answer I called them. I was rudely told by one of their people to go to the Community and find "Trial Period Expired" and my questions would be answered. They wanted me to fill out a form with appropriate information and send it in via the site. After submitting the form and waiting a week, I still had the problem and had heard nothing from these people. I finally posted a nasty post in the community as to whether anybody has ever had a problem fixed from these people. A private response was sent to me and I was told that it takes up to 30 days to reset the computer that was getting the message. What a load of BS. 3 days later I find that the version on my desktop PC is now screwed up as well. I have no doubt that it was done on purpose by someone at teamviewer.

This company should go out of business altogether. For those of you having problems with their lousy software try Any Desk. It's free, it comes with a manual and it works well.

I get call from Peter Ben saying I am do a refund, but can not send refund check by mail. They want to connect remotely to my pc. so I let them, Oh also want my bank info to sent money to, flags start to rise, and call my bank, bank lady thinks it is a scam to get my bank info or to get my personal information. I say it, s sound fish, well than a person called Jack Wilson ( team leader ) tell me on phone . so Jack said to use PayPal to send money, $250.00 + $50.00 for my troubles., so I start to set up PayPal by remote, they say they black out screen so no one can see any of my personal information. So they send $1300.00 because that, s the smallest they can send and just send the rest back to them, NOW I said or told them that it sounded like some kind of SCAM, so I hung up the phone and pulled the plug on my PC. Oh they were suppose to remove all old stuff. but now I see Teamviewer I con on my pc, what should I do ? The phone call came from Modesto, CA. area 209 tel # [protected] there was a parner I.D. [protected]. the Co. they rep. was LIZETECH is the refund department, Peter Ben And Jack Wilson, as team Manager. Oh they also have Helptech24/7 and PC Speedy and others. I just want to know if this is a scam that going on too.

- We have a business licence that I'd like to activate
- The management console is malfunctioning: currently my account is assigned with 3 teamviewer id's. I need to deactivate them in order to register teamviewer again with my new pc.
- When I click 'deactivate' nothing happens.
- As a result I cannot register my license
- Calling the phone support line: i get the message: no service: call back later.
- when I try to place a ticket online: "We could not link your email address to a commercial licence".

Please fix you website!

We want to report the mis-selling and misleading business practices of Team Viewer software company. We have purchased TeamVeiwer software ((invoice # 394103, €449.10), License # [protected]-XXXXXX on clear understanding that software will be provided in a package as seen in TeamViewer website advertisement (refer to attachment). When we requested them to send the software package as advertised, the company refused to comply.

They claimed that it will cost them too much to provide the software package displayed on their website. During multiple email and telephone exchanges the company admitted that software package displayed on their website and used in various promotional emails is misleading. We believe it falls under online fraud besides misleading and mis-selling the product.

We have in the past discussed this matter with their sales & support teams and suggested an amicable solution. But they are asking for more payments rather than resolving the issue satisfactorily. TeamViewer unethical and mis-selling practices must be stopped as they are deceiving the customers.

Attached are screen shots of Microsoft and other vendors when they are offering software products in package or download version.

Our position is vindicated by the fact that recently TeamViewer has removed the software package advertisement from its website after receiving numerous complaints. But in our case damage was done and we need remedy for it.

A very perplexed client.

dec. 3 2015 I had just put in Windows 10 2 days before . I got An ERROR code and verbal warning . Call this number now . so I did thinking its windows. I let the guy guide me to let him have control . Then the sales pitch 128.00 to fix the problem . I dumped him and phoned micro soft ... REPAIRS are FREE and they have had many complaints about this group.

The file transfer feature is great. But desktop control stutters a lot. Team Viewer is faster and smoother, but doesn't work outside my home network without disabling my firewall. Team Viewer works away from home, even with my firewall up. So it's a trade-off and neither is glitch free. I do like Team Viewer but only use it away from home since it's more reliable. Just wish it snappier with the desktop control. If not for that, hands-down I'd keep it instead of Splashtop. Nice features, like session recording and online interface and account. Free for personal use. Splashtop has an annual fee for the same features.

They contacted my wife and said my computer is full of viruses. Then they told she needs to pay £144 to clean computer, she was scared and paid them. Stay away from these scammers!