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CB Car Dealers Tesla I’d like a call back from somebody in charge and given better service after all i’ve had to deal with.
Tesla

Tesla review: I’d like a call back from somebody in charge and given better service after all i’ve had to deal with.

C
Author of the review
1:18 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Tesla had always been really great to its customers in the past. I’ve purchased a model S in 2022 and paid all cash for it. This year I went to the same sales center here in Colorado Springs and requested a few demo drives overnight on different models. Only had one overnight demo drive and a quick 20 minute drive on another model a separate day. Requested an overnight demo drive this Saturday and was contacted this morning by one of the sales team members via Text, stating my drive was cancelled and when I responded as to why that was, this was the response “ You have exceeded the standard amount of overnight drives offered per customer. If you'd like to place your deposit, and stop by with your new reservation number, the system may let us proceed.”

I’ve had ONE demo drive overnight and another day a quick 20 min drive on a separate model. The staff here has not been the friendliest even so much I was yelled at and told to get the hell out of the car for being a few minutes late returning from a drive. Worst experience I’ve had at this location and was not treated at all with any respect or dignity. The sales people wouldn’t even respond to a single message and went as far to block me from messaging them. Unprofessional and completely cynical to treat customers like this., especially those who’ve spent over $150,000 the prior year at the same location.

Desired outcome: [protected] my name is Corey.

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