Tesla
Reviews and Complaints

I received my 2023 Model S nearly a month ago (May 9th 2023). The Navigate on Autopilot was not functioning since I received the car. Simply, the screen is frozen on the last location that I was in. I discovered this issue immediately after I drove the car from the Tesla Center in Riverside, CA. I complaint and went back to the center and they said the antenna was not working and they will send mobile service to fix the issue at my home. Original schedule was 6-4-2023, then they changed to [protected], and was changed one more time to [protected] (Today). Finally the Tesla Service Tech showed up and was not able to fix the issue and said it was a computer malfunction causing the issue and I should open another service ticket. Just for the record the Navigation system worked irradicably twice and froze again.

I am extremally frustrated at the poor response level from Tesla. This Vehicle should have not been delivered to me with this flaw, especially I paid a premium for this functionality. They are expecting me to continue to make payments on something that is not working. How is that fair. One of the main reasons I got the Tesla is the Navigation on Autopilot.

In addition, there are minor flaws I found. This makes wonder about Tesla's workmanship and QA standards. Did they loose the edge and sacrificed quality for quantity?

I am frustrated and helpless. I need to help me get this issue resolved.

Ordered a Tesla and on ordering was promised delivery within a short period of time. Once I paid my deposit, I was told delivery would take place months later than originally promised. I was then sent a message which asked if I would prefer earlier delivery, to which I said Yes.

It was delayed after this 3 separate times.

Today, they have notified us again that it will be delayed 2 DAYS prior to the set date. This has ruined my travel arrangements on three separate occasion which has had work implications AND had to cancel and reorganize insurance on three separate occasions. We have paid in full for the vehicle and are asking for interest on our funds which have been refused. I've asked for the name of the ship that's been delayed to track it, they've refused that too. My family have suffered tremendous disappointment and stress because of this. When there's a REPEATED delay there at least be some form of compensation.Or a hire car or SOMETHING.

I wish to have a live person contact me to answer all of my questions about the total loss of my previous vehicle, the procedure of how mine was handled, as well as a complete history of all of my financial records, payments, documents, etc. Tesla Finance has taken away my access to my leasing documents and payment history and will not disclose any information that I am entitled to. You cannot get someone on the phone and the email I finally received only answered one of my several questions that I had asked.I have contacted them several times and finally sent a complaint. and got a short email response that did not answer my questions. One other issue of importance is I paid my April 2023 payment and 6 days later had a total loss. My insurance paid off the vehicle and in the leasing contract it states that satisfies the value of the car and and early termination of lease does not apply. So I paid a full month for only six days and they will not return the prorated credit for 24 days I paid and had no car. They also sent the check for May payment to the wrong address. Luckily the family at my old address sent me the refund. I asked Tesla to address this and they ignored me. I asked them several other questions and have been ignored 3 times. I requested a phone call twice to discuss and get all issues dealt with and they did not comply or call me. Their customer service is abysmal. The product is amazing, but don't have an issue that needs to be resolved quickly. there is no one to talk to ever. and when you email them it takes two day at minimum for a response. If you have an issue that requires immediate response, good luck!

Projects first started about three years ago. I have had two brand new contracts since that start date. It took them a year to get it through permitting because the Tesla Clerk did not follow up with the city. I had to step in and get the permit myself. I requested a dry-in which took over a year just for them to come out and check it. A couple of minor items were done the next day to correct and I am still waiting now 16 months for the dry-in.

The installers are ready to install. They have gone through their manager to the manager of Haley Borek who is Josh Hyduke for a work order which they have not provided yet. Tesla's management team as well as my project manager are unresponsive most of the time. When they respond they just tell me they can't do anything and thank me for my patience. It's been about three years and we have assigned legal documents stating they will start it within 180 days but they have not done so. I have been forced to live and a travel trailer as my house cannot be built until the roof is on due to moisture problems. it's obvious that Tesla and their employees really don't care the duplicity in this is beyond understanding. I am in my 70s and I'm only rebuilding due to my house burning down and then a national fire disaster.

The Delivery Day for my 2023 Model S Plaid was today, on 5/31/23.

The initial glitch, which I can live with, was that my trade-in car, a 2013 Chevrolet Volt, was rejected because, even though I had informed the salesman at the Southlake TX Tesla dealership where I purchased the Model S that my Volt, with 128,000 miles, needed a new 10 kwh battery. The dealership apparently didn’t pass that information on to the service center in Fort Worth that I had to deal with today. So, that cost me the promised $3,700 trade in offer Tesla had made, and another $1,000, the cost of having to drive to Illinois to obtain the Volt’s car title. And the Volt is in nearly perfect condition except for the battery that needs to be replaced.

But, Tesla instead of allowing me to pay just the $3,750 to make up fur the loss of the Trade-In values, I was required to pay an additional $4,050.18. No one knew why. I paid the extra $4,050.18 today. The additional $300.18 ended up being because Tesla had cancelled my original loan financing offer, reducing the amount being financed by that amount for no apparent reason, while increasing my loan APR from 3.99%, to 5.25%, which would cost me an additional $5,186.24 in interest payments over the next 72 months.

So, this is all adding up to substantial increases at the last minute in what I will be required to pay for this Model S, if this is all unchangeable, which I will find out about tomorrow, on June 1, probably.

This just isn’t right.

I also was not allowed to take possession of the Model S today. I may be allowed to do that tomorrow, or maybe not.

I'm going to try and keep this brief. We purchased a home with existing Tesla solar panels, the panels are under 5 years old. During our home inspection there were two areas needing repair due to POOR installation. I reached out to Tesla Customer Service ---- long hold times -- always over a 1/2 hour just to hear someone's voice, I was passed around to different representatives, I was given wrong information, I've probably spent over a dozen hours on this matter between me calling in and emailing --- all just to schedule someone to come out and take a look at the workmanship and schedule repairs. I did what I was supposed to do and emailed copies of the inspection report with photos showing what needed to be repaired and I was assigned a case number. I didn't hear back for a couple of weeks so I yet again had to call in. That particular time I spoke with Jordan in CS and in his follow-up email to me he wrote that he would reach out to Gabriela who was the previous person I had been in touch with (who stopped responding to my emails), and he would also reach out to her Supervisor, with a goal of ensuring my situation would be taken care of.

It's been almost TWO MONTHS since I first contacted Tesla and I have been totally ghosted by this company. I've reached out asking about the status and and have received no reply back. This is one of the WORST experiences I have had with any company and if the panels weren't under warranty, I would go to someone else for the repair. Tesla is obligated under contract to repair the work that was done! I paid off the loan on the panels which was $39,000 which adds insult to injury. It is infuriating to be tossed aside as a customer and to not even bother with a response, an apology for the delay, nothing. Just a complete lack of care or concern for the customer.

Complaint Department - On 05/26/2023 - New 2023 Tesla Model Y - That I Cash Purchased

05/26/2023

2023 Tesla Model Y

VIN 7SAYGDEE3PF751263

My Complaint:

I “Charles Everhardt” bought a New 2023 Red exterior, White interior, 20” induction wheels Tesla Model Y, Duel Motor, Long Range (Cash) from the Kennesaw Ga. Dealership.

Picked it up On April 23rd, 2023.

Everything was fine until May 26th, 2023 @ 9:40 AM.

I hadn’t drove the car for three days (Note: Garage Kept). I got in it, put it in reverse and an alarm came up “no power connectivity” or something like that. The car would not move. Note: 279 miles of charge left.

The alarm said to: Get out of car , get back in and try it again. I did and Same problem.

I pressed both buttons on steering wheel and reset the monitor. Same problem. I did this three times before calling Tesla.

I noticed that I had a software update at around 9:23 AM that morning.

When texting Tesla , It took them a few minutes to get back to me.

When calling Tesla I was put on the Music Hold for 23 minutes before someone picked up.

They troubleshooted the car for a few minutes, then told me to reboot the monitor, I did. (Still no go) Then they got my address to have the car towed to Kennesaw Ga.

I told the gentleman that I needed a loner car to drive while my One month old Red Tesla model Y long range was being repaired.

He tried his best not to give me a loner and I told him “the car was just over one month old and he better give me a loner Tesla model y to drive. Finally he said ok, but I would have to come to the dealership to get it. I told him to have Tesla bring it to me because I had no way of getting there. He told me to catch a ride with the Tow truck driver.

The Tow Truck driver could have brought the loner to me.

They picked up the car about one and a half hours later.

I told the tow truck driver what Tesla support said to me and he said that he would have to ask his boss. I was getting aggravated because I bought the New Tesla from you so that I wouldn’t have no issues and the car broke down a month later.

You people should have brought me a loner model Y to drive. It was your fault the car broke down, not mine.

Anyhow, my son-in-law should up and said that he would take me to Kennesaw to get the loner car. “An Hour Away with traffic”.

After we got there, the girl in the service department “Gabriella” said I had to wait until they got the loner car charged up to drive. I waited for over an hour for the 2021 scratched up White model Y single motor car to be ready.

The loner should have been ready when I got there because of the Tesla support guy I was talking to said they would give me a model Y to drive.

I started home: the radio wouldn’t work, had a hard time getting the air conditioner to come on. The voice command button didn’t work.

Tesla should have given me a new model Y to drive instead of this 2021 scratched up loner.

After getting back to Kingston, I filled up my Son-in-law’s car for taking me to Kennesaw. Cost $30.00. Tesla owes me that $30.00.

The next day (May 27th) Tesla texted me and said the part I needed would not be there until June 15th. That is a bunch of crap.

I buy a new 2023 red exterior, white interior model y, duel motor long range from you (cash) expecting Not to have any issues for a very long time and then this happens. And on top of that, you give me a 2021 single motor beat up model y to drive. And I had to get a ride there to pick it up.

How in the world do you expect to get good review’s treating customer(s) like that. Shame on you.

Charles Everhardt

51 Spring Ridge Rd. N.W

Kingston, Ga. 30145

[protected]

[protected]@gmail.com

2023 Tesla Model Y -

VIN 7SAYGDEE3PF751263

[protected]@TeslaMotors.com

[protected]@gmail.com

[protected]@yahoo.com

I have Tesla solar panels. I want to install an energy efficient standing seam metal roof. Your "Removal and Reinstallation Specialist" stated that installations on metal roofs were not allowed and I would be in default of my contract. There is no such language in my contract, which was my response to your employee. He does not answer the phone and his mailbox has been "full" for weeks. He does not respond to e-mails, will not give his managers contact information and cannot direct me to the language in the contract that he asserts restricts my having a standing seam metal roof.

I expected significantly better from Tesla.

Brought the car in 2018 of November and in 2020 of July my A/C went out took it to service and said i needed a new compressor so since my car just pasted the warranty i had to pay out of pocket which cost me 800.00 dollars to fix, said no problem now its 2023 and my A/C went out again so im upset cause here is a car that cost 57000.00 dollars and not even 5 years old yet and i'm having A/C problems was trying to get it service and told me estimated cost would be 1900 dollars again to fix my A/C thats only lasting me 2-2 1/2 years i got a 2020 jeep and here it is 3 years later and no A/C problems i have friends that got tesla longer than i have and they haven't had any A/C problems love the car, i got 5 people that have brought tesla cause how i talked about the car, find it ridiculous that the A/C is not lasting on a 57,000.00 thousand dollar car so please if you can help me i would highly appriciate it cause if not ill got buy me a 15,000.00 thousand dollar car that the A/C would last a whole lot longer in that car or if not put a mini spilt in my car and that A/C would last me for years

I have an issue that I have been trying to solve since 2015, and I am still waiting for answers from Tesla. I want my money back and my problem solved. I genuinely need help.

In 2015, my husband made a Model X reservation and paid $5000. Then, he passed away. After he died, I contacted you and had a phone conversation and an email exchange, but nothing was solved... Then when my brother ordered his Tesla, I went to the dealership with him and tried to re-initiate the refund.

They said it was "in process," but I got no confirmation, and nothing came through. I went back with him when he picked up his Tesla and asked again about the refund and got told it's in the process but will take time. This has been forever. An Inside Sales Advisor from Tesla, located in Fremont, California, where my brother got his car, was helping me but suddenly stopped replying. I am pretty sure that he does not work there anymore.

I am tired of just listening; it is processing as if we are talking about something that happened in 2015. Eight years ago. I spoke to my lawyer, who said we could get a probate court to issue a letter of appointment as executor. I also have his death certificate and our marriage license.

I hope to get this solved, mainly because I have been waiting since 2015 for this issue to be solved already.

I am the owner of a 2016 Tesla Model S. I bought the car new and have driven approximately 28,000 miles. My car is garaged 100% of the time when not in use.

Today, May 15, 2023 Tesla replaced the main touch screen display which was bubbling and spreading fast along the top and down the sides of the display.

The Tesla service center confirmed that screens installed in 2016 models, like mine, have insufficient heat tolerances and the bubbles are caused by leaky, toxic adhesive fluid which will eventually reach into the cabin. I was told that my screen must be replaced immediately.

Tesla also stated that this is a well-known issue affecting many vehicles built with the older screens and that the replacement screen has been redesigned with a better, more heat tolerant product.

For safety reasons I have already replaced and paid for the service, attached is a copy of the invoice.

I believe the cost of replacement is Tesla’s responsibility because Tesla manufactured the vehicle in which the defective product was installed. I would like to be reimbursed for the cost of replacing this defective part. I respectfully request full reimbursement without delay.

Sincerely,

Fanny Pienknagura

On October 12, 2022 I took my Tesla for a scheduled service on a sun visor not operating and my windshield was damaged I was emailed to repair it myself and send the bill I sent the bill after the repair was completed and I have not received a response I called and they hang up then calls will not go through last time I called was 05/12/2023 and they answer phone and call goes out as in hanging up the phone.

Greetings,

Wrong information from your team.

I asked very clearly in advance if the windshield will be covered by the state of FL and the answer was yes, it is covered, they never mentioned that I needed to settle this with my insurance company which I would before I even take the car in because that is required by the insurance company. I was totally under the impression that Tesla will deal with the state to collect the payment based on the answer I received from your team. Your manager ignored me for good 10-15 minutes talking to couple of people and looking at his phone to avoid the confrontation, so I took my car and left. bottom line if there is a problem and your team made a mistake, they should take responsibility and at least apologize, address me with respect! the least I will expect from Tesla. I received a threatening text from your manager today. Threatening doesn't work well with me.

The communication I have on file is via text from [protected]

Please reach out if you need to discuss further [protected]

My Vehicle is a 2022 S Plaid, 5YJSA1E6XNF479285, which has been at Millenia Autobody Repair in Orlando, FL. Millenia is a certified Tesla repair facility that the vehicle went to because the Tesla Collision Center in Orlando was too busy and not available. The vehicle has been in repair for almost 6 mos, and is still awaiting a number of parts with no estimated delivery dates. The vehicle will still take 2-3 mos to repair once the parts arrive I am told. This is unsatisfactory service and back order supply chain from Tesla, and as much as I enjoy the vehicle, this type of service will prevent me from every buying a Tesla again, or recommending it to anyone. I can’t imagine that the vehicle will even drive the same as before because of the teardown of the vehicle required to make repair. Unfortunately, my insurance company will not total the vehicle at this time, but with continued delay, I hope that they will.

[protected]@aerodyneindustries.com [protected]

Dear all

I would like to express my frustration after this long process for leasing a car at Tesla.
I will file a claim in the coming days if I did not receive full refund for my purchase.
I also thank you very much your team to have ruined my family vacation booked 1 year ago.
I would like to thank Dominique for trying to solve my issue and his supervisor, Christian.
Here are the facts below:

1) purchased the car online in January
2) Dominique guided me perfectly how to manage the leasing
3) received confirmation of delivery from March to May
4) March 25th received a notification o select a delivery date… but it was impossible for me to select anything
5) I have been harassed every day to select a date without being able to do so.
6) on Monday, Tesla imposed me the date of 31st
7) I said April 1st was the only possibility for me to come back from Colorado to Chicago. I was in my rights and within the 3 day window.
8) canceled my order without my consent on Tuesday
9) I did accept the 31st on Wednesday because I had no choice at all…
10) second cancelation from Tesla

I am 50 years old and already owner of a tesla model 3 for my wife.
I am an advocate of your brand since the beginning and are always motivating my network to buy Tesla. The way you have treated me with 3 to 4 calls a day forcing me to accept the 31st of match is not acceptable and me and my family did suffer from that.

This first company car purchase was a test if it is viable option to go with Tesla
Unfortunately, the way your policy has been defined will provide a bad effect to your reputation.
You created in me a bad feeling and will not give up and trigger all my network to get my deposit back. I hope this claim will help your management understand how customers are feeling with not appropriate Policies. I am still completely Chiro Led why waiting 1 day will change the life of Tesla! However it would have changed mine so much. I hope feelings of customers are important to you. I am not angry about you as a person, but how policies are put in place without listening to the tesla advisor who are dealing day to day with customers. Tesla is still a great company, however when a good friend makes mistakes he has to be aware to do better for the next time. For now, Tesla crossed the border!

Kind regards
Davy Leboucher

Vehicle Vin: 7saygdee1pa029013

I purchased this vehicle on Oct/26/2022 and it was Delivered to my home on December 06/2022 Immediately after the delivery the car Locked and was not operable. I have contacted customer service on many occasions. to get assistance with how to open the car door the service operators tried to open the door remotely but was not successful. even customer service they setup the Roud service for march/14/2023 at 8:15 am but they didn't show up and customer service they don't respond. I have never driven this vehicle since the day I purchased it due to never being able to open the door of the car.

we have 6 years old son he's going around the car every day and he ask me dad when they are coming to open the door for us? :( I told him maybe tomorrow for 4 mounts. tesla car was my dream but not any more we have All recorded document on email and text with Tesla and Bank.

Tonight, I finded this Page. I said to myself may someone help us. we don't want this car. this car is nightmares. name of Tesla is Nightmares for us.

We brought our newly purchased Tesla Y model (VIN 7SAYGDEE4PA076536) at Buena Park Service Center on 03/12/23 for misalignment with a big space between the driver side panel and head light. We were then referred to the body shop and we received a call from a guy named Andrew. He informed us that after looking at the pictures, there's nothing that can be done with this problem and that all Tesla Y models are like these. So in other words, we'll just have to accept it as it is for this $ 60,000 car? We just got this car on 02/28/23. We plan on escalating this further if not resolved.

I had a delivery date of a MY on Feb 6th-one day prior I got a text saying the car would not be there then and moved the date till Feb 11th…OK there could have been logistics issues since it was a Fremont build…I get it.

On the 11th I go to the Tysons Location to get the car. I was told once I went in the red door around the side go inspect your car and if you like it accept it and drive away.

I did inspect it and everything seemed fine except I noticed some issues with the paint that appeared to be under the clear coat. Not sure how QC missed it as it was so apparent.

I got a representative to come out and take pictures-It just so happened she was also in charge of the paint shop and made a ticket for me and said it would take 2-5 days. I left the car asked for Tesla to get an Uber as my wife came with me but had other commitments in Tysons. The representative said she would be in touch with me throughout the week to let me know how the repairs were going and possibly they might get the car fixed before 5 days.

Yesterday I finally did get a VM from the Tesla representative that they did not have the issues straightened out and they were going to push the delivery date out. I looked in the app and it is now Feb 25th….Come on they can build one of these cars in like 1min.

I am fairly certain what happened was they did nothing and saw me on the delivery schedule for the next day and actually started to get these issues in motion to be fixed. The Tesla rep did not contact me during the week and only did the day before what was to be delivery.

Very Poor customer service and such a good car

I had car accident on 12/5/22. I filed the claims # CL-J7P0RG-1 on 12/7/22 for Tesla 2022model Y (white color), Tesla assigned the adjuster her name Elizabet Norman, in the last 2 months she has not called me even once to discuss about my case, but just sent couple emails to provide the contact information for collision body and car rental. I emailed multiple times, but she didn't respond. Also, called her so many times, she was never answered.

I called Tesla insurance customer service to requested to change new adjuster but didn't happen. I also called to file the complaint to higher management but never had a chance to talk to the boss but the claims processer. I also requested them to send the assignment for my body shop to submit the estimate, so many troubles for the assignment through the email.

Finally, Xcel Collision has received and submitted the estimate 4 different times to the insurance, and they confirmed they didn't receive anything. I also offered to send them the copy of estimate to Tesla claims Insurance. First email, they confirmed that they couldn't open the file, I resent 3 more times with the attachment, and now they ignored me in about 3 days without responding. I called Tesla Insurance thousand times a day and on the phone waiting hours, but no one answers.

I don't know what to do with crazy customer service and lack of communication. My claims took more than 2 months but couldn't move forward for the first step, and I still have to pay the insurance every month even thought my car is sitting in the garage, and I don't have car to drive to work. I feel like death break now.

Many new Tesla owners who bought in late 2022 are frustrated and angry that Telsa drastically reduced the prices for the Model 3 and Y at the beginning of 2023 without offering compensation to recent buyers. To make it worse, Tesla has not responded to enquiries made by these new owners.

I had been planning to buy the 2023 Model 3 in January 2023. A Tesla representative called to tell me there was a $3,750 discount if I bought before the end of the month. I believe that Tesla intentionally encouraged interested buyers to purchase before the end of 2022 knowing they were going to reduce the price in January 2023.

I just read the following article in the Business Insider and feel that Tesla should show they respect and value their new Tesla owners by responding to compaints and offering some kind of compensation for the abrupt price drop.

From the January 14th Business Insider--

"Ford is slashing the price of its electric Mustang Mach-E by as much $6,000, keeping pace with Tesla's sweeping price cuts, announced just weeks before.

Ford is also increasing production of the Mach-E in an attempt to shorten wait times, which Marin Gjaja, chief customer officer of Ford's electric Model e division, said can be up to 150 days currently.

Mach-E customers already waiting on their order will be given the adjusted price when their vehicle arrives, and current owners will hear from Ford for "personal offers" designed to refund the difference in price they paid before the cuts, Gjaja said on a phone call with reporters.”