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Tesla review: Service

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Author of the review
10:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a model 3. I work 2 hours from home. Leaving work on 9/18 I got in the car and I read "pull over, car is shutting down." I called services and waited 4 hours in the car (summer). My house is in Birmingham and the car was taken to Brandon MS. I was offered $50 voucher. My wife drove 4 hours round trip to pick me up. I was told I could pick up the car on Saturday 23. I rented a car, drove 3 hours, and returned it at Jackson airport and took an Uber. I arrived at the service center, and I was told the car didn't have to be taken there, that the mobile unit could have fixed it. I was going to receive $500. I got in the car and the cabin AC needed service. I had to leave the car there and I was given a loaner to come back to Birmingham. That night I went downtown to a soccer game and left the card inside. Tesla could not open my door because I was not registered as the loaner driver, so after 45 min on the phone at night, with my wife, I had to take an Uber. The loaner was not capable to charge enough miles to go to work and back. I was told my car will be taken to me Wed pm, they showed up Tuesday while I was still at work (lucky me). Attached is the last communication I had with the service center.

Desired outcome: Pay what I was told and for the Uber and rental expenses as I was told

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