The Bartell Drug Company
Reviews and Complaints

The bartell drug company is a steamin pile of s***. They are so rude and incompetent. I wouldn't recommend them under any circumstance.

I keep trying to call the pharmacy, but it always goes to voicemail. Today, the voicemail was full and I couldn't even leave a message. When I call the main number, they tell me the pharmacy is super busy, and when I'm transferred, I get the same full voicemail. I can refill my meds from the app, but when I need a prescription renewed, I can't get my meds. Two of my meds have run out.

This place is terrible. I've been without my meds for 6 days now because the pharmacy won't respond. I thought going to a different Bartells would help, but the one on 45th is just as bad. They don't answer the phone or call back. My prescription has been there for days and they haven't done anything about it. If my health suffers because of this, it's their fault.

This store is a mess! My rite aid closed so they moved my meds to Bartells. They never pick up the phone and the lines are always super long no matter when you go. There could be 20 people in line and each one takes forever because they all have issues! It's been half a year and they still can't fill all my 9 prescriptions at once, so I gotta go 4 times a month. And when my doc faxes a script, they always say they didn't get it!?

They ain't filled my Rx for refill for like 10 days now. Ain't nobody answering the phone and voicemail's all full. My doc wrote me a new script for another Bartell's pharmacy, but they said they won't fill it 'cause their system says the original Bartell's already filled it. But my app says they ain't. They're holding my meds hostage and I can't get my scripts filled. This is the worst! Happened before too. They need to get sued or somethin'.

Bartell's ain't what it used to be since Rite-Aid took over. Shelves always empty, and the pharmacy is a mess - they can't even fill prescriptions or answer the phone to transfer them. It's a danger to my family's health. I used to be a regular, but no more.

I've tried to schedule my Covid booster shot with Bartell Drugs multiple times, but it's been a total nightmare! I keep getting asked the same questions over and over again, and then it tells me I have the "wrong country code" without even asking me about it. I don't even know what that means! After spending way too much time trying to figure it out, I finally noticed a tiny flag next to my phone number. When I clicked on it, it didn't even help me. It's like Bartell Drugs doesn't even care about giving booster shots. They must not be making enough money or something. It's just so frustrating!

I've been a Bartells fan for over 10 years and always used their pharmacy for my family's meds. But lately, the Greenwood spot has been a hot mess. Meds take forever to fill, they're sometimes wrong, and the staff is rude and unhelpful. They even messed up my refill - not cool. Today, I needed a new med ASAP and it took them 5 hours to get it to me. Something's not right here and it's not safe. They need to fix this, pronto.

I went to Bartells for my vaccination appointment on 11/9. We checked in on time but had to wait for about 20 minutes. Nobody came to see us, so I went back to ask when we would be seen. They told us to wait without any apology or explanation. Then the pharmacist came out and said she was too busy to take care of us because she had prescriptions to fill. She pointed to her list and was very rude. I have been getting vaccinations at Bartells for 18 years, and the staff has always been efficient. The helper was not helpful at all and told me to "calm down." It was a nasty experience for me as an octogenarian lady.

I called the store in ***. The lady on the phone kept talking over me every time I tried to answer a question. I asked her to please not talk over me, she went silent. Then she was like "oh. Can I speak now, you told me not to speak". It was really frustrating trying to answer her questions, I never even got to the end of what I was saying before she asked another question. At the end of the call, she literally hung up on me. I literally did nothing wrong to deserve that and that person needs to be walked through customer service. I'm literally shaking because of how rude she was. I cannot understand why she was so rude. I've never encountered someone like that in my entire life. I hope that phone call was recorded because wow. I called around 1 pm, Friday August 20th to the Bartell in *** on *** in ***. I was switching pharmacies because I've had bad customer service and I went to switch pharmacies because this one had good reviews. Its my first day and I already want to leave this pharmacy.

Bartells has been goin down hill since 2018. Covid just did it in and they struggled keepin product in stock. Quantity limits to keep hoarders from emptying the shelves. During mask mandates customers enterin without masks were still serviced. When they should of been denied. Mask policies through out the countyr were hit or miss at bein enforced. Short staffed stores. The pharmacies has always been hit or miss. Rite Aide buy out caused the stores to go into disaster. Empty shelves, lack of product, can't find anything I want so I just end up leavin... I use to love shoppin bartells but after 2018 I have ceased shoppin with them. Every once in a while I'll try but end up just doin a circle and leavin due to item shortages or reduced amount of items on the shelves from years gone by. Before rite aide buy out customer service was excellent. After wards it was hit or miss. Employees were very unhappy and it even showed on the floor level. I work retail or retail like jobs and you can't hide this from me when my eyes are always open to it. Why, oh, why did the family decide to sell Bartells off to the highest bidder? My family use to shop rite aide back when it was new and what ever caused a chain reaction in their store is now goin through bartells. Rite aide destroyed a once upon a time good company. Business is down because people don't like ride aide around here.

Bartell Drugs ain't the best. They always treat my son bad when he goes there. They never give us our medicine on time and they always make it hard to get answers. It's like they don't care about us.

Got a $10 gift card from Bartells when they opened up a new store earlier this year. Tried to use it at the *** store on 6/24/2022, but two employees, one of them a manager, said it wouldn't work. The card don't have no expiration date and says it's good at any store. The card wasn't messed up or nothing.

Bartell Drug Company ain't what it used to be since it turned into Rite-Aid pharmacy. They're a real pain in the neck to deal with now. My new pharmacy, ***, sent them a refill request more than a week ago, but Bartell's hasn't sent anything back yet. They're dragging their feet and not faxing my prescriptions to my new pharmacy, which is making it take even longer to get my meds. I've been on the phone with them for hours, but they don't answer. And when I go to the store, I gotta wait in line for 45 minutes just to be told they can't help me.

My kid (born on 02-03-2005) was supposed to get the COVID shot at Bartell Drug Company on 01-09-2022. But they CANCELLED it. However, they still put it in his record as if he got it. They even sent it to the state vaccine registry, even though he didn't get it. I talked to the pharmacy, and they said he didn't get it. But they can't take it off the registry. I need them to DELETE it from the state vaccine registry.

They always try to close before their posted closing time. Today, they told me they were closed 9 minutes before 9:00, their posted closing time. Two different employees gave me two different reasons. A security guard said it was because they had too many customers inside already, and a worker dressed like a manager said it's because they go off of bar time, which is 5 minutes fast. Neither is a good excuse. It happens often, almost every night they try to close early, and their clock inside is set 5 minutes fast. It's deceiving and unprofessional and shows how much they don't want to be there. But really, it's lying to customers every day.

I went to the pharmacy to get my prescription filled, but they asked for my insurance right away. They denied my insurance even though it was perfectly fine, and then told me they couldn't fill my prescription. I know I've paid cash for prescriptions before, and there's no law that says I have to have insurance to pay for it. This is the only pharmacy that's ever done this to me, and they've done it twice. I think they have a problem that needs to be addressed. My insurance has nothing to do with them filling a valid prescription and letting me pay cash, but they refused me anyway. This medication is for an emergency situation after a critical illness, so it's important that I get it filled.

My man picked up my meds at Bartell Drugs in Juanita today (12/7) cuz I'm sick. But the pharmacist gave him an RX that I didn't ask for and neither did my doc. When we found out, I hit up the pharmacist (Jo) and she checked my file but didn't see anything about that RX. She can't take it back cuz of the law, but she should give me my $600.15 back since it was her mistake, not mine. I can't afford to pay for something I didn't even want. My doc didn't order it, so why did they give it to me? I got the receipt if you need it.

Bartell Drugs is a real pain in the neck. They're making it impossible to fill or transfer prescriptions. They've been moving all Rxs to RiteAid's Rx system over the last few months, since they got bought out by RiteAid. Because of this, ordering a refill via their phone system or website doesn't work. They don't answer the phone, respond to voicemails, or even let you leave a voicemail anymore. It's not easy for me to visit in person every time I need to request a refill or check to see if the Rx is ready. I've been trying to transfer all of my Rx to Amazon Pharmacy, but they're having a hard time performing the transfer because Bartell Drugs won't answer the phone. It took me over 10 calls, 2 voicemails, and 2 faxes just to transfer the first of six Rx I wanted to transfer. I only have one left to transfer and they're having no luck. My life literally depends on some of these Rx. Please help me get my final remaining Rx transferred.

I went to Bartell's drugstore on 22nd St. in *** to buy candy. I go there almost every day. I have breast cancer, so I smoke weed instead of taking prescribed meds for pain and nausea. I smell like weed a lot. When I went to pay, the clerk behind register one, ***, watched me and sprayed air freshener behind me. He made a face and laughed, saying I stink because of my marijuana smell. I wasn't smoking in the store, but the odor was on my clothes and hair. I felt disrespected and embarrassed. I reported it to the manager. This isn't the first time this employee has done this. He usually crinkles his nose, so I avoid his register. But this time, he went too far. I spend money there every day and don't bother anyone or disrespect employees.

The pharmacy at Bartell's has been understaffed for months, making it hard to get polite and timely service. Their phone system is also a mess, with impossible pick-up times that never work out. They need to fix their refill system or call patients if they can't provide prescriptions on time. This is a medical issue, and patients can't wait forever for their meds. The staff is rude and dismissive, telling customers to go elsewhere. When we asked about the issues, the pharmacist said they're encouraging people to go somewhere else. That's terrible treatment for someone who needs medication. It's Bartell's fault, not the staff's. They need to fix this problem before someone gets hurt.

I went to Bartells on December 7th to pick up my prescription, but they said they didn't have it. I called my doctor and they said they sent it to Bartells. I called Bartells on December 14th and the automated system said they would contact my doctor. I went back on December 17th and the pharmacist, who is the manager, said they didn't receive the prescription. He gave me 3 pills and asked for a refill. I showed him the confirmation from my doctor, but he still couldn't do anything. I asked why he asked for proof if he wasn't going to fill the prescription. He didn't have a good answer. We stopped getting immediate life-saving prescriptions filled because of this issue. One time, they gave my husband someone else's meds. We still haven't been contacted that the prescription is filled.

I got a med that's usually for 4 weeks, but my script is for 3 weeks 'cause I don't take the placebo pills. I got a good script (doc rewrote it more than once 'cause the pharmacy asked). Every 3 weeks when I come in, they say it ain't ready and it's an insurance prob. I gotta wait for an hour while they try to figure it out, then they say come back tomorrow or later. Last time, they gave me one for free 'cause they put it in with the wrong code. This time, same thing happened and they said come back later. I told them it's the pharmacist's fault. They said they can't train the pharmacists 'cause they're understaffed. I like this Bartells and the people, but I gotta switch if they don't fix this.

Me and my hubby, we always make sure to send our rx requests to The Bartell Drug Company at least a week before we need them. But, most of the time, when we go to pick them up, they ain't ready yet. They always say they're working on them and to come back in half an hour or even a few days. It's been 2.5 years now and I've missed my meds at least six times because of their tardiness. Lucky for me, I didn't miss my anti-rejection drugs. But, earlier this week, they charged us $650 for an rx that should have only cost $25. The tech didn't even explain that it was $650, he just said "six fifty" which we thought was $6.50. We've never paid more than $100 for an rx before. I checked with my insurance and they confirmed that we were charged wrong, but the pharmacy refused to give us a refund. We've been filling our rxs here twice a week for over 2.5 years and they didn't even question the cost. It's crazy! We can't afford a $650 mistake, especially with my transplant. It's expensive and we're barely making it. Their negligence can put people's health at risk. It's unacceptable.

I went to Bartells drug on 11/3/2022 at 6:50pm and *** helped me. I waited for over 30 minutes in line. I told *** that I was picking up my daughter's prescription. She said it wasn't covered. I told her that my daughter had surgery and her insurance covers these items. said that my daughter's *** will not cover the *** medication as my daughter had too many narcotics this year. I knew this was not true because my daughter was a minor most of the year. I asked *** to look into it further. *** said that I would not be able to pay out-of-pocket because I have *** and *** patients do not have the money to pay for their items. I explained to *** that *** patients are able to sign a non-covered agreement to pay out of pocket. *** said that I would lose my insurance if I signed that paper. *** kept saying how they closed in seven minutes and told me that I was arguing when I calmly asked to transfer the prescription to another pharmacy. *** said that she would not help me or transfer my daughter's prescription to another pharmacy if I argue. I asked for another person. Finally, the pharmacist in the back said that only 18 of the 30 Norco pills would be covered for my daughter. That I could sign a paper to pay out of pocket or I could only get the 18. I was handed a blank piece of paper to sign with no information as to what Prescription was not covered and pricing of what I would be paying out of pocket. I was told that I was unable to mark the box that I did of non-covered items. My daughter is 18 years old and had she gone in by herself she wouldn't have known what to do. This is unacceptable. It is their job to provide us true and accurate information at all times.