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The BusBank Customer Service Phone, Email, Contacts

The BusBank
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www.busbank.com

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2.0 4 Complaints
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The BusBank Complaints 4

ComplaintsBoard
S
3:45 am EST

The BusBank Unreliable

I am so disappointed in this service.
I always check everything twice, so that's why one week before the event I called BusBank and asked them to confirm my booking and all the details. They did.
I was also given a driver's phone number just in case. And it happened. It arrived 50 minutes late. I used the phone number, but the driver never answered. When he eventually showed up he said he was lost. And didn't even apologized. Letting people down is not professional. At least.

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ComplaintsBoard
B
11:19 am EDT

The BusBank charter buses

Absolutely terrible experience. Would give 0 stars if I could. Owner was predatory with 0 concern for customer service. Coaches that were sent were not luxury at all, but sent from a town 3 hours away and very old and smelly. (When we asked beforehand to see the buses since this was the first time working with them, we were refused.) Drivers were incompetent and rude, yelled at our visiting international guests for trying to load their suitcases in the bottom of the bus, yet refused to help with luggage for liability reasons. Seemed like a lose/lose. Driver was loud and inappropriate, honking the horn unnecessarily and expressing road rage. When we gave feedback about the experience, owner was defensive with 0 remorse or regard to the customer relationship. The only satisfactory experience out of the whole thing was that we were refunded for the drivers' behavior (as we should have been). As this company is based out of Chicago, I've learned my lesson to never try to do business with someone who is not on the ground. Even if the owner was not present, the least he could have done was be polite and apologetic instead of trying to justify and explain. Needless to say, will never use this company again and never recommend it.

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V
6:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The BusBank Fraud and cheating

This company advertises SAFETY and talk about how good they were with helping out Katrina, but never mention that they were the broker who booked the bus that blew up in Dallas during Hurricane Rita. So much for their 5 Star Guarantee!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Is The BusBank Legit?

The BusBank earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The BusBank to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, The BusBank is known for their high standards and safety. If you're thinking about dealing with The BusBank, it's wise to check how they handle complaints.

We found clear and detailed contact information for The BusBank. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Busbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Busbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Busbank.com you are considering visiting, which is associated with The BusBank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The BusBank as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for The BusBank have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Busbank.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The busbank.com may offer a niche product or service that is only of interest to a smaller audience.
  • The BusBank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
A
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I work for a company based in New York City called Pioneer. Our company provides free and low-cost transportation from New York City to the New York State prisons for women and children who have loved ones who are incarcerated. On father's day we did a special that would have sent almost 400 children who have incarcerated parents upstate to see them for...

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Overview of The BusBank complaint handling

The BusBank reviews first appeared on Complaints Board on Jun 19, 2007. The latest review Unreliable was posted on Dec 27, 2017. The latest complaint Fraud and cheating was resolved on Jun 16, 2008. The BusBank has an average consumer rating of 2 stars from 4 reviews. The BusBank has resolved 1 complaints.
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  1. The BusBank Contacts

  2. The BusBank phone numbers
    +1 (866) 428-7226
    +1 (866) 428-7226
    Click up if you have successfully reached The BusBank by calling +1 (866) 428-7226 phone number 0 0 users reported that they have successfully reached The BusBank by calling +1 (866) 428-7226 phone number Click down if you have unsuccessfully reached The BusBank by calling +1 (866) 428-7226 phone number 0 0 users reported that they have UNsuccessfully reached The BusBank by calling +1 (866) 428-7226 phone number
    Customer Service
    +1 (312) 476-6121
    +1 (312) 476-6121
    Click up if you have successfully reached The BusBank by calling +1 (312) 476-6121 phone number 0 0 users reported that they have successfully reached The BusBank by calling +1 (312) 476-6121 phone number Click down if you have unsuccessfully reached The BusBank by calling +1 (312) 476-6121 phone number 0 0 users reported that they have UNsuccessfully reached The BusBank by calling +1 (312) 476-6121 phone number
    Head Office
  3. The BusBank emails
  4. The BusBank address
    820 W. Jackson Blvd, Ste 815, Chicago, Illinois, 60607, United States
  5. The BusBank social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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