The Container Store
Reviews and Complaints

As I delved into the reviews of the Container Store, I found a mix of positive and negative experiences shared by customers. While some praised the store for its exceptional customer service and well-organized products, others expressed disappointment with issues like delayed shipments, damaged items, and unresponsive customer support. It seems like the Container Store offers a range of products that cater to various organizational needs, but the overall customer satisfaction appears to be somewhat inconsistent. If you decide to shop at the Container Store, it might be wise to keep these diverse experiences in mind and approach your purchase with a balanced perspective.

This is a really good store. When I lived back in Washington and first went into this place, it was kinda overwelming. My apartment was a mess and they really have everything you need. It's sad when you grow up and you feel all excited buying containers. I'm getting too old.

I have a house of metro and interometro units carts and wardrobes. Fantastic customer service in the stores and equally online. My only complaint is shipping packing./packaging The items are often heavy and need more padded packaging on shelf corners (recyclable). My shelf carts are strong and have served me for years. My tv cart held my old big tube Tv 175lbs no issues, and now My new 50 inch flat (45lbs) is perfect on the cart and looks just as good.

A piece of heaven on earth!

-Fun and easy to navigate website

-Click online and pick up at store

-Phone order option available

-Teacher Discount Program

-elfa! Elfa! Elfa! Free Space Design!

-NAPO member discount

-Wanna be a POP star!? Find out more, and sign-up!

-Friendly and knowledgeable employees

-Shipping available

-College Night

-Unique stocking stuffers

-Great organizational and travel tips!

-Check out what The Container Store Stand For!

-Happy 35th Birthday Container Store!

I have ordered a metal piece for a storage unit. It has arrived with very deep cracks and chips. I have owned several of exactly the same units for over 7 years, moved with them 3 times and they don't have a single scratch on them.
The problem is that when we received the item, we did not have time to set it up for over 2 months, neither did we check it (it's solid metal, what could be wrong with it?).
So, when I eventually discovered all the defects, I did not have much hope, but I contacted the container store customer service anyway.
I told them about the problem and they sent me a brand-new item.
I have received the replacement fairly soon and I am very satisfied with it.
It makes me want to shop at the container store more.

I placed an order mid February for anchor stacking glass storage canisters. It took some time to receive to separate shipments but when I finally relieved the first almost everything was shattered. There was no bubble wrap, shrink wrap, packing air bubbles, nothing. Just a piece of tissue paper wrapped around the canisters. I am not sure why any company would allow glass packaging to leave a facility this way. I brought the shipment into my home only to open and discover the shards of glass that filled my foyer. Awesome, I have a baby running around so I had to take time out my day to tackle that situation, which if you've cleaned glass you know is time consuming to say the least. Anyway, I emailed customer service and the woman told me let's wait on your second shipment then we'll figure out a solution. Okay? I have a pantry project but I figured whatever she's doing her best. So I waited, second shipment came boxed from anchor hocking so it was perfect. Anyway, I emailed her about the first and she sent out replacements. Guess how the replacements came? SHATTERED. Again, my foyer filled with glass and by this point I was still finding pieces of glass from the first shipment. At this point I am very upset, I gave container store the benefit of the doubt with packaging the first time but it only got worse. Not only are they increasing their carbon footprint with this nonsense they are wasting valuable time and product. Anyway I reach out to the woman I was emailing she tells me a supervisor will call, and they didn't. I emailed her three times before she finally responded again telling me maybe it was my fault I missed the call? Seriously? Let's play out that scenario of blaiming the customer. I didn't receive a missed, a voicemail, a callback or an email. Does this seem like a professional supervisor to you? So Im being insulted that I didn't get the call and continued to be mocked by no form of communication shown or left. I reached out again via phone and a representative told me a manager would call(after she also blamed me for not answering). That manager never did, no voicemail, missed call, email, NOTHING. I mean okay IF I did get a call one of two times wouldn't that leave a missed call notification? Anyway, fast forward to this morning I called again because you know with a baby running around, and other family situations I have so much time! This young lady told me a supervisor just went into a 2 hour meeting(convenient) and she'll be calling me after. I have no hope left. I have spent money and time and I am not receiving anything in return. Not a refund, a replacement, a courteous phone call. The department that packages needs to figure out a different solution this is such an convenient situation for the average person.

At the moment I will wait for a manger to "call me" so I can "miss it" because container store representatives think I am not capable of answering a phone. If this call is "missed" I will have no choice but to dispute the transaction with my bank and make this issue known to other average Americans so they don't make the same horrible choice I did. Such a shame we came here. You have lost a valuable lifelong client.

I had to call a 4th time because a manager didn't call back

I was approved for the container credit card and was told that it was 2 years interested free. I purchased what I needed and paid my card in time. When I noticed my balance was not going for. I saw there was over $800.00 on interest. I contacted the headquarters and revived a call back from manger Tarra who assured me that she contacted the Dade land store and all interest charges would be removed. I was to wait 2 billing cycles to see the credit reflected on my statements. I followed up and nut credits were applied in my statements. I contacted the customer service once again and was told that was not correct and there were not credit to be applied for interest. I was lied to twice and mislead to purchase the inventory. I will never purchase anything from this store I feel betrayed and lied to. I have never experienced something like this to be lied to and called a liar by a representative stating what I was saying was not the truth. How else would I know that the only one that can approve to interest credit would be the store I purchased the merchandise from. I was even told o was to that the store because they would become responsible for the interest charge on my credit card.

I am beyond disappointed and in disbelief that a store thing big with such a reputation would lie to get $800.00 in interest charge from their customer.

We visited the store on 2/4 at 7:00pm to see more custom closet options and gain more detailed information about the weight limits on the clothes bars, lighting options, etc. We looked for a salesperson for at least 15 minutes, and found no one. We finally found a salesman, Caucasian, thin brown hair, all black attire. He didn’t answer our questions about the weight limits of the closet bars, he RUDELY answered ‘you can’t just buy the bar by itself’.

I placed an order mid February for anchor stacking glass storage canisters. It took some time to receive to separate shipments but when I finally relieved the first almost everything was shattered. There was no bubble wrap, shrink wrap, packing air bubbles, nothing. Just a piece of tissue paper wrapped around the canisters. I am not sure why any company would allow glass packaging to leave a facility this way. I brought the shipment into my home only to open and discover the shards of glass that filled my foyer. Awesome, I have a baby running around so I had to take time out my day to tackle that situation, which if you've cleaned glass you know is time consuming to say the least. Anyway, I emailed customer service and the woman told me let's wait on your second shipment then we'll figure out a solution. Okay? I have a pantry project but I figured whatever she's doing her best. So I waited, second shipment came boxed from anchor hocking so it was perfect. Anyway, I emailed her about the first and she sent out replacements. Guess how the replacements came? SHATTERED. Again, my foyer filled with glass and by this point I was still finding pieces of glass from the first shipment. At this point I am very upset, I gave container store the benefit of the doubt with packaging the first time but it only got worse. Not only are they increasing their carbon footprint with this nonsense they are wasting valuable time and product. Anyway I reach out to the woman I was emailing she tells me a supervisor will call, and they didn't. I emailed her three times before she finally responded again telling me maybe it was my fault I missed the call? Seriously? Let's play out that scenario of blaiming the customer. I didn't receive a missed, a voicemail, a callback or an email. Does this seem like a professional supervisor to you? So Im being insulted that I didn't get the call and continued to be mocked by no form of communication shown or left. I reached out again via phone and a representative told me a manager would call(after she also blamed me for not answering). That manager never did, no voicemail, missed call, email, NOTHING. I mean okay IF I did get a call one of two times wouldn't that leave a missed call notification? Anyway, fast forward to this morning I called again because you know with a baby running around, and other family situations I have so much time! This young lady told me a supervisor just went into a 2 hour meeting(convenient) and she'll be calling me after. I have no hope left. I have spent money and time and I am not receiving anything in return. Not a refund, a replacement, a courteous phone call. The department that packages needs to figure out a different solution this is such an convenient situation for the average person.

At the moment I will wait for a manger to "call me" so I can "miss it" because container store representatives think I am not capable of answering a phone. If this call is "missed" I will have no choice but to dispute the transaction with my business and contact a fellow blogger to help make this issue known do another average American doesn't make the same horrible choice I did. Such a shame we came here. You have lost a valuable lifelong client.

Order # [protected]

I contacted the customer service chat section early in the week about a issue I had with an incorrect item being sent. The agent was able to get the issue resolved and instructed me when I receive the correct item to contact them again and a UPS pickup would be issued for the incorrect item. I contacted the chat service again today and what should have been a 5 minute call to do a pickup was a 30 minute laborious process that even had a moment where the agent was willing to just get off the chat and not initiate the pickup. I have never found such a frustrating experience in a online chat forum for a company. This is complete opposite of the instore experience. Having made a couple of contacts with the chat feature in the past, Container Store really needs to work on some customer service alignment with this group.

I have an Elfa door rack, a branded organizational system, owned by the Container Store. Three of the components, hanging bins, showed some rust so I returned them to the store. I expected that the store would stand behind their company-owned product and offer an exchange, refund or store credit. I spoke with three people -- a floor sales person, the floor sales manager and the cashier/clerk, seeking resolution. I've never had an issue with the many Elfa products I've purchased over the years at Container Store.

Useless staff person gave me totally incorrect information, so I had to drive 30 miles each way to get the correct information, then after all that I got back home and the sales person had left part of my purchase out of the bag! I called and talked to the general manager Shari, she said she would send it. Almost a week gone by and NOTHING has arrived. Called container to make a complaint, but they " do things differently" God help us. Overall expensive, poor service, sales are a joke, definitely could find the products for a lot less and decent service. Big fancy store is a facade, truth is poor service and very expensive.

Container Store is selling products containing BPA (Bisphenyl A, a carcinogen), and using bait and switch practices to sell the inventory. They'll tell you the product doesn't have BPA, but when you contact the manufacturer of the product, the manufacturer will acknowledge that the plastic does contain it. This is FRAUD! And the Container Store should not do this. It's bait and switch, it's illegal, it's unethical, and it's criminal. They're selling BPA plastic products that can harm you. And yet, they're trying to hide that fact. Do not shop at The Container Store. Find a reputable distributor. Shop at Walmart or Target or any other place. But don't shop at The Container Store. I will never shop there again! We must put stores that engage in criminal behavior out of business as soon as possible."

Firing employees for purchasing product for other "non" dependents.

Maybe they should have just STLOEN it!

This is a sad period.

An employee of 8 years was suspended pending termination because he bought merchandise and gave it to his uncle. Once owned, who cares?

Where's the malice? Where's the deception?

After you own Itunes for a year, do you re-read the user agreement? Oh wait, did you ever read it? Of course he didn't.

Joan Manson IS the issue. She is the VP of loss Prevention / Risk Control & whatever may indulge her ego.

Point being, rather than addressing real issues (You know, like the over flowing stockrooms, Lack of safety training certificates, etc.) she is concerned about employees who have made purchases not in line with the recent "updated" employee agreement.

Absolutely absurd, yet very sad.

I hope Kip can travel and get a "pulse" from the employees... The dust has not settled.

For those who can remember, Pacific Stereo, once the "leader" in electronic home supply, went through a similar internal virus. Unfortunately, they did not heed the warning signs.

History is a valuable reference.

I like Container Store no doubt about it, it has good durable goods. The stainless steel rack which I have taken a year back is still in good condition. But my cmoplaint is regarding their pricing strategy... Few days back I had been to their store in Natick, MA, I was looking for some good storage boxes for my granny (she is best comfortable with boxes, she's not worried about her stuff to get broken). The actual price given was $14 when the MP was $19. Ok so I was suppose to get $2 as discount so I carried two boxes and also took half a dozen hangers for me. Well, my calculation went wrong; they charged me for the MP and not the discounted price. I ask the lady to call her manager she took the defensive side and told that manager was on leave. After arguing for half an hour, she gave me two receipts, it was surprising that in one bill the discounted amount was printed and in other receipts the MP was printed. She took full amount of big priced items and gave discount on small priced items. I am sure she thrash discounted difference to her pocket!.. I do not trust their employees really, they are terrific.