The Merrick Bank review: $211.74

Back on August 2, 2023, I placed my travel trailer in a Rc Nation facility in Melbourne FL. I paid the first month's rent using my Merrick Bank credit card. September and October I paid the rent using a different card.

In early August the only communication that occurred was the rent, gate code and spot. At this facility there was never a staff person on site, and I was never sent any documentation about the rules regulations of this rental company or any policies and procedures. Nothing informing me of move out procedure and with no one on site there was no one to inform me of anything. In fact, when we placed the travel trailer in storage, we weren't sure if we had the trailer on the correct spot. On November 1, 2023, there was an eft transfer made on my Merrick Bank credit card in the amount of $211.74. The only conversation I had with Rc Nation took place on November 1, 2023, when I called them to let them know that I no longer needed the rental spot I was informed that I did not follow the proper procedure on vacating the space.

The only documentation was that phone call and an email on November 1, 2021.

Merrick Bank's position was that RC Nation had every right to charge my card for the $211.74 and that I was informed of the procedure to vacate my spot.

The only documentation Merrick Bank has is the correspondence I had with a RC Nation representative on November 1, 2023.

I have no documentation to send to as there isn't any. From August 1, 2023, to November 1, 2023, there was NO documentation at all between me and anyone from Rc Nation. Nothing faxed, mailed or texted and nothing is signed. I asked the representative on November 1 if I was not informed of the procedure to vacate, then how was I to know the procedure. After asking this question multiple times her only response is that I just should have known.

The only documentation that Merrick Bank's investigator has is what Rc Nation sent which was the email they sent me on November 1 after the trailer was already off the property. I was never asked for any facts. The investigator

made the decision only on what Rc Nation sent them which was from November 1 2023. I was never even informed from Merrick Bank of their decision. I have asked to talk to the investigator directly and was denied, I have asked to talk to a supervisor and was denied.

At my request they are sending me by mail the decision.

I never agreed to pay the rent EFT and up to this payment I was making the payments myself with another payment form