The New York Times’s earns a 1.2-star rating from 69 reviews, showing that the majority of readers are dissatisfied with news content and journalistic quality.
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Fake biased news against india
NYT has been publishing misleading and biased news against India.
What do they get by doing that. NYT being an old newspapaer should know ethics of journalism better.
NYT journalism shows double standard on the reporting of the realities in Afghanistan and India.. They have compared India with Afghanistan.
Does it make any sense.
https://www.nytimes.com/2021/08/17/world/asia/india-afghanistan-visas.html
We need to refer to a neutral Indian media to understand the damage this NYT is creating in the minds of its readers
https://www.youtube.com/watch?v=PndDZP0iKyo
https://www.youtube.com/watch?v=xHVcQcIKlzY
Their style of journalism is a threat to USA as well, , , by spreading false
/misleading narrative, readers will brainwashed on wrong information which will lead to communal hatred.
I request whom so ever to give to put them under lens for further fake news they spread which are damaging an image of a foreign government on misleading /baseless grounds.
Thank you for your time
Desired outcome: To make NYT do quality and unbiased journalism
Repeated missed deliveries
for 3/ ofthe past Saturdays and 1/2 the Sundays I have no received my paper until I complained, and then only about 1/2 the time
Desired outcome: regular delivery
Paid for an app they can’t provide and they won’t refund the payment price,,
I have a digital subscription with the Times through Apple Pay which I have had for some time. Today, I wanted to subscribe to the Times' Games feature at $19.99/ year. I paid through PayPal. I wasn't able to access the feature after paying for it. I called Times customer service. They told me since I paid for my original digital subscription directly with them, they could refund my money for their program I couldn't access. They refused to credit my PayPal account although they would cancel the subscription.
Desired outcome: Refund the payment t to my PayPal account
Home delivery
For over a month, I never know when I am getting the NYT. It is either the wrong paper or else it is not delivered. Customer service is of no help. After an apology, they say that they will report it to the delivery carrier company. Sometimes, they say that they will escalate the problem to a higher level. Requesting same day redelivery or next day delivery never works. Also, once a day has passed without a paper, I can only get a refund the next day because I am told that there are no extra papers and none are saved. I have heard these same excuses each time I call. Surely, I am not the only one with this problem in this area.
Lately, I get an email stating that the paper will be delayed because of "general delay" or weather (usually it is very sunny on these days). A time is given such as "paper will be delivered by 10:00 AM. This has meant no paper delivery at all.
Desired outcome: prompt, regular delivery
Delivery
Home delivery is very spotty. Either I do not receive a paper like today or else I receive the wrong paper such as the New York Post or The Star Ledger. Any calls to their service number results in the same story: We are sorry and we are working with the distributor to fix this problem. Asking for a replacement paper never works. This has been going on for over a month. I would like someone to explain what the problem is with the delivery service.
Also, once your report that there was no redelivery, you cannot get the paper again.
Desired outcome: Receive my paper on time. I would like today's (6/30) and yesterday's (6/29).
Sunday new york time
When I tried to log into my account, I was told my email did not exist.,
I paid for the New York Times Sunday edition, paper copy.
I was told my email: [protected]@aol.com, did not exist.
What is the problem here? Thanks.
Annelies
Annelies Habermacher
911 Alvarado St.,
San Francisco Ca94114
email: [protected]@aol.com
Cell: [protected]
Landline: [protected]
Desired outcome: Please correct my log-in so I can manage it.
Nyt sunday paper delivery (fails, again and again and again)
Over the past two years, the delivery of The New York Times Sunday paper has been spotty at best. Today, for the second week in a row, the paper has not been delivered. I have theories about misaligned incentives between the NYT and its third party distribution/delivery partners (and their own respective employees or contractors). But it's the facts I'll reference here. Our odds of receiving the Sunday paper we've paid for are no better than 1 in 3.
Yes, I can (and do) report missed papers. Yes, I can and do request refunds for papers not delivered. But as other have said, the impression I have is this: the NYT has given up on honoring any obligation it once felt to provide quality customer service.
I'm buying a digital service and a Sunday delivery, but much of the time I'm not receiving what the NYT has promised.
Desired outcome: Consistent delivery
7 day subscription
I have been a long time customer for home delivery of the NYT. I recently moved from Manhattan (10019) to Brooklyn (11215).
I ordered a 7 day subscription for my new address several weeks ago. After one week, I did receive one paper, albeit in the late afternoon, rather than early morning.
Since that one delivery, I have received no papers at all.
Desired outcome: I would like to recieve 7 day delivery in the early morning, as I have in the past; however, if the NY Times cannot provide this service, please cancel entirely and I will simply continue with just my online service. Please advise ASAP
Subscribed internet nyt
The internet edition is becoming frustratingly unstable. I use an iPad. The paper jumps from page to page on its own, sometimes locking up, sometimes showing blank white. I have rebooted without effect. It takes minutes to load before becoming functional. There appear to be new cross column ads which have priority in loading instead on content.
Desired outcome: Return to smooth operation.
Delivery of ny times
Despite continual requests to our paper delivered to our porch it remains in the street. When raised about canceling, was told to go ahead and cancel. This from a delivery supervisor. Have been a loyal subscriber for well over 20 years and never had this problem.
Desired outcome: Getting the paper delivered.
Delivery and customer service
Started subscribing to the Fri-Sun paper on 11/7/20, but never received it. Have called and emailed multiple times and have been told it's being escalated and would receive a call back. I've never received a call. Finally called to cancel on 1/13/21 and requested refund for the $76.80 charged over the 3 months. Still haven't received credit and called today to be told I was approved for a refund of $20+ dollars and that this was the discretion of the billing department. Asked to speak with another supervisor and was denied. Asked to have an email explaining all charges and credits and was denied. Told they would escalate but I may not receive a call back if that supervisor doesn't think it's necessary. I paid $76.80 for a paper I never received, have spent hours trying to fix it and was have experienced genuinely the worst customer service of my life. I have never even considered filing reports to the BBB or a forum like this until this experience. This is absolutely fraudulent and unacceptable.
Desired outcome: Full Refund
Missing deliveries
I have been missing at least one delivery per month of the Sunday Times. I called and they issued a credit for last Sunday. I asked them to FedEx it to me and they refused. They are completely uninterested in serving their subscribers.
Desired outcome: Express mail me a copy and correct the situation going forward.
Paper delivery
The last two out of four weeks my Saturday delivery did not occur. This year I have missed Saturday deliveries half a dozen times. Other papers are delivered on time - only the Times is absent.
Desired outcome: Get a reliable paper delivery
Home delivery
Delivery to apartments at 610 W.110th St, NY, NY 10025 was suspended during Covid containment period and NYT papers were delivered to the lobby. This rule has been lifted and the NY Times delivery person was asked by the doorman to deliver the papers to the individual apartments. The deliveryperson refused to comply and left the papers in the lobby. I pay for the delivery to my door and I expect to find the paper outside of my door at the time it's supposed to be delivered and I shouldn't have to go down to the lobby to get my paper.
Either deliver the paper to my door or cancel my home delivery subscription effective immediately. Thank you.
Lea Liu
610 W. 110th St, Apt 4E. NY NY 10025.
Your proofing is terrible!
Please rehire your proofreaders! Just one bonehead example from your latest "breaking" headline:
"States and localities are tapping the breaks..."
Good grief.
Neil Shepard
The antisemitism which runs rampant on your pages.
• The Coronavirus Pandemic: Israel Is America's Friend in Deed - Dr. Frank Musmar
The Israeli drug giant Teva has announced that 6 million doses of hydroxychloroquine will be delivered to U.S. hospitals by March 31. Teva indicated that it will do everything possible to accelerate production of hydroxychloroquine and also conduct research to see if, in its vast catalog of 3, 500 drugs, others can be used to fight coronavirus. Another Israeli drug cited as possibly helpful is remdesivir, an experimental antiviral from Gilead Sciences. The writer is a financial and performance management specialist and a non-resident associate at the BESA Center. (Begin-Sadat Center for Strategic Studies-Bar-Ilan University)
But you slander Israel every chance you get and protect Palestinians, who murder as a matter of their culture. You complained about Palestinian curfew when it was needed to stop the Palestinians from killing Israelis.
Retractions on back pages do not make up for the evil you perpetrate.
Deceptive marketing practices, terrible customer support
I signed up to get Sunday delivery of the New York Times as a Christmas present for my stepfather in December of 2019. It was on an introductory rate of $1.66 every two weeks for 52 weeks. This "deal" also included multiple complimentary digital subscriptions. I opened a digital subscription and began enjoying receiving NYT news in anticipation of also receiving the Sunday paper at our home. The paper never arrived. When I checked the account, delivery had been suspended (with no explanation), as of the week I activated the subscription. I called customer care and after several tries got through to someone who said they would fix the issue. Lie. Several weeks went by and the paper was never delivered. Finally, I learned that the delivery was suspended because the NYT did not have a local delivery partner. I decided to keep the digital subscription part of the offer. Two months later, I am locked out of my digital news access and being "upsold" on a digital subcription. Instead of $1.66 every two weeks for the rest of the introductory period, the Times wants me to spend $2 every week for digital access only. I chatted with a rep who said that he fixed the problem. And my account worked for a day and then I was locked out again with a subscription upgrade demand. I chatted with several customer care reps and no one was even willing to admit that the company should have honored at least part of it's advertised subscription special. I kept getting upsold as if no one even read the chat transcript. I finally told them to cancel the digital subscription and stop billing my credit card. The New York Times should know that it's bad business not to deliver what you promise. Advertising home delivery to get people signed up for digital access and then upselling them before the end of the introductory period is deceptive and aggravating. I have plenty of free news apps on my phone: CNN, Fox, AP... why should I pay for a service that is expensive and doesn't deliver.
The New York Times is a liberal rag.
Sunday jan 12, 2020 paper delivery
I received my Sunday paper, but it was missing my Travel, Arts & Leisure and Book Review sections. Cathy in North Carolina took my complaint and promised me they would be delivered by 2 p.m. I left the house and 1. When I returned last night, nothing was delivered. This morning I called and talked to an exceptionally unhelpful Elvin in your central Florida office. He could offer me only a credit. I do not want a credit. I want the sections shipped to me.
Late paper delivery again
our paper, despite multiple complaints, continues to be delivered late at least once a week. Our address is: 2110 E. Hamlin st. Seattle WA 98112. Please tell the delivery person AGAIN that it is to be delivered by 5:30am on week days, 7:30am on weekends. We are off to work after 6:30am, so a late paper is of no use to us. Its now 6:45am, Friday, Jan 10, 2020, and again, no paper is here.
We love the Times. Just wish we could read it every day.
Jan Hurley, Greg Tuke
Ny times subscription rate increase
I subscribed at a fixed rate of $12.50 through July 2020. On 12/1 I was charged $12.63 without notification or explanation. On 12/2, I spent 53 minutes on the phone with Theresa who was unable to explain the 13 cent increase and said she would send a ticket to correct the issue which could take up to 72 hours. I have yet to hear back from anyone. This service is unacceptable.
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